ArcChat.com

Name	ArcChat.com
Website
Video
Free trial period	Yes 14 days
Pricing plans	*One plan* 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month) *Loyal client discounts*
Launch date	2015
Features
Web-based Application	Yes Simplified UI for small business
IM (Google Talk, Jabber...) integration
Desktop Applications
Native mobile application	Yes Free for Android. iOS coming 2016.
Works for customers on mobile devices?	Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash
Chat statistics
Multi-site	Yes Unlimited
Multiple operators	Yes 10 operators per site for same price
Conversation transcripts	Yes All, missed or none. Also available in Dashboard
Offline messages	Yes
Cobrowsing	Yes You can see where user is navigating
Visual customization	Yes 75+ options & 1-click palettes
Visitor details	Yes
Predefined responses
International support	Yes 1 click translation to multi languages or custom translation
Clickpath Tracker	Yes
Transfer to another operator	Yes Operators see conversations and can join/leave at any moment
Custom extensions	No We've noticed it only brings more distraction for our clients.
Proactive chat triggers	Yes Simple to understand "Auto actions" When... Then...
Visitor Monitoring	Yes Can see who and where are browsing right now
Video chat	No
Remote screenshot	No
API	No We've noticed it only brings more distraction.
Social Networks
Twitter
Facebook
Website

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