OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system.
Name | OnOp Chat |
|---|---|
| Website | applicloud.com/... |
| Video |  |
| Free trial period | Yes 14 days, now free programs as well |
| Pricing plans |
|
| Launch date | Jul. 1st 2015 |
| Features | |
| Web-based Application | Yes |
| IM (Google Talk, Jabber...) integration | |
| Desktop Applications | No Browser-based |
| Native mobile application | No Browser-based |
| Works for customers on mobile devices? | Yes |
| Chat statistics | Yes Advanced statistics for assessment of operators' performance, history, detailed information about every session |
| Multi-site | Yes |
| Multiple operators | Yes |
| Conversation transcripts | Yes For both operators and clients |
| Offline messages | Yes Customizable offline form |
| Cobrowsing | No |
| Visual customization | Yes Fully customizable chat window, buttons, texts |
| Visitor details | Yes |
| Predefined responses | Yes |
| International support | Yes |
| Clickpath Tracker | Yes |
| Transfer to another operator | Yes Grouping (departments, skills, etc.), transferring both operators and departments |
| Custom extensions | Yes |
| Proactive chat triggers | Yes Fully customizable proactive chat triggers |
| Visitor Monitoring | Yes |
| Video chat | Yes Video call using WebRTC |
| Remote screenshot | Yes "Snapshot" function |
| API | Yes |
| Social Networks | |
| @OnlineOperator | |
| facebook.com/... | |
| Website | applicloud.com/... |
User reviews and comments