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OnOp Chat

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OnOp Chat is a live chat software with an option to upgrade chat into video call. Thanks to its functions, OnOp Chat helps you to keep customers on the web, assist them, and increase sales.

OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system.

Name
OnOp Chat
Websiteapplicloud.com/...
Video
Free trial periodYes 14 days, now free programs as well
Pricing plans
  • Free Plan (up to 10 operators, unlimited sessions; offer till the end of 2015)
  • Standard $19.95 (1 operator per month, unlimited sessions)
Launch dateJul. 1st 2015
Features
Web-based ApplicationYes
IM (Google Talk, Jabber...) integration
Desktop ApplicationsNo Browser-based
Native mobile applicationNo Browser-based
Works for customers on mobile devices?Yes
Chat statisticsYes Advanced statistics for assessment of operators' performance, history, detailed information about every session
Multi-siteYes
Multiple operatorsYes
Conversation transcriptsYes For both operators and clients
Offline messagesYes Customizable offline form
CobrowsingNo
Visual customizationYes Fully customizable chat window, buttons, texts
Visitor detailsYes
Predefined responsesYes
International supportYes
Clickpath TrackerYes
Transfer to another operatorYes Grouping (departments, skills, etc.), transferring both operators and departments
Custom extensionsYes
Proactive chat triggersYes Fully customizable proactive chat triggers
Visitor MonitoringYes
Video chatYes Video call using WebRTC
Remote screenshotYes "Snapshot" function
APIYes
Social Networks
Twitter
Facebookfacebook.com/...
Websiteapplicloud.com/...
Livechat & Chatbot
English
Public
Public
Dec. 2nd 2015 8:58:33 AM
Nov. 11th 2015 2:03:17 PM
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