| Website | userlike.com |
|---|
| Video |  |
|---|
| Free trial period | Yes 14 days - no credit card required - Free plan available |
|---|
| Pricing plans |
- Free Plan: 1 Widget; 1 Seat; All the core
features
- Userlike Team (€90/month): 4 Widgets; 4 Seats;
2 Messaging-Apps ; All the core features; Website Messenger,
Add-ons, WhatsApp channel, Messaging channels, Live Translation,
Video calls, Screen sharing, Basic API access
- Userlike Corporate (€290/month) : 10 Widgets;
10 Seats; 4 Messaging-Apps; All the core features; Website
Messenger, Add-ons, WhatsApp channel, Messaging channels, Live
Translation, Video calls, Screen sharing, Basic API access, AI
Automation Hub, Chatbot, Analytics
- Userlike Flex (Ask for quote) : 10+ Widgets;
10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp
channel, Messaging channels, Live Translation, Video calls, Screen
sharing, Basic API access, AI Automation Hub, Chatbot, Analytics,
White Label, Advanced routing, Professional onboarding,
Organizations, Dedicated manager account
|
|---|
| Launch date | Mar. 1st 2012 |
|---|
| Features | |
|---|
| Web-based Application | Yes |
|---|
| IM (Google Talk, Jabber...) integration | Yes Jabber compatible |
|---|
| Desktop Applications | Yes Compatible with instant messengers for Windows and Mac |
|---|
| Native mobile application | Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) |
|---|
| Works for customers on mobile devices? | Yes Optimized for mobile devices (smartphone & tablet) |
|---|
| Chat statistics | Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API |
|---|
| Multi-site | Yes Integrate single or multiple widget per site by group, type of support or user behavior. |
|---|
| Multiple operators | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. |
|---|
| Conversation transcripts | Yes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. |
|---|
| Offline messages | Yes Yes. Synchronous and asynchronous communication mode |
|---|
| Cobrowsing | Yes Guide your visitor to any page of your website. |
|---|
| Visual customization | Yes Fully customizable and text customization |
|---|
| Visitor details | Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. |
|---|
| Predefined responses | Yes Easily create chat macros and sort them into groups. |
|---|
| International support | Yes Multilingual-Support |
|---|
| Clickpath Tracker | Yes See at what url your chat partners are and how they navigate over your site. |
|---|
| Transfer to another operator | Yes Conversation including chat transcripts can be forwarded to other operators. |
|---|
| Custom extensions | Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. |
|---|
| Proactive chat triggers | Yes Fully Customizable |
|---|
| Visitor Monitoring | Yes Available while user is connected |
|---|
| Video chat | Yes |
|---|
| Remote screenshot | Yes |
|---|
| API | Yes Open API, Javascript API, and remote API to set up advanced chat behavior. |
|---|
| Social Networks | |
|---|
| Website | userlike.com |
|---|
| Twitter | |
|---|
| Facebook | facebook.com/... |
|---|
User reviews and comments
United-Shop Metzingen on Jan. 11th 2017 5:24:12 PM like this 
Appmatics on Jan. 5th 2017 2:27:06 PM like this 
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salesheads on Nov. 21st 2016 3:43:44 PM like this 
aleeda on Oct. 24th 2016 1:57:55 PM like this 
ExpertAgent on Sep. 28th 2016 9:36:46 PM like this 
Wolfgang Stöger on Sep. 26th 2016 12:03:14 PM like this 
Sapaso - Paul on Aug. 15th 2016 9:18:25 AM like this 
Peache on Aug. 5th 2016 5:24:36 PM like this 
ChargéProj on Aug. 5th 2016 5:02:15 PM like this 
Christina Bertsch on Jul. 4th 2016 11:57:42 AM like this 
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Eugene Fedorov on May 2nd 2016 10:21:52 AM like this 
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ber on Jan. 26th 2016 9:04:46 PM like this 
Claire on Jan. 26th 2016 11:20:36 AM like this 
Charly on Dec. 17th 2015 5:09:21 PM
see older commentsSuper leichte Software, leicht zu verstehen, leicht zu integrieren. Einfach TOP!!!
Awesome service and fair prices!
Best tool for support and monitoring the customers responses.
Good support and start up friendly!
Awesome service!
Best soliution for website and mobile support. Great chat, informative and user friendly backend, easy integration and multichannel including social media.
very nice tool! recommend.
Best chat - 12 months free for start-ups!
USERLIKE est un accès rapide et facile au clavardage nécessaire à mes questions de santé. Grâce à eux j'ai toujours pu discuter avec qui j'avais besoin, et c'est sécurisé pas mal.
Userfriendly chat that works well!
Userlike ist die beste Livechat Software die ich kenne. Ich kann es nur weitermpfehlen
For those serious about customer support
great software, great support if you have any questions.
Great chat application!
They have 12 month period for startapers, and very very power full functionality! Very nice customer service. Very nice design. It is really best choice for my small business in Ukraine.
After checking several others, we decided to go for UserLike - The best software possible!
Userlike is the best live-chat software!
Great service !
Very easy integration
Best Chat ever: great design, easy to use, lots of functions!