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Userlike

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Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more.

Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing.

With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service.

Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

Live Chat Software Comparison
Name
Userlike
Websiteuserlike.com
Video
Free trial periodYes 14 days - no credit card required - Free plan available
Pricing plans
  • Free Plan: 1 Widget; 1 Seat; All the core features
  • Userlike Team (€90/month): 4 Widgets; 4 Seats; 2 Messaging-Apps ; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access
  • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 4 Messaging-Apps; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics
  • Userlike Flex (Ask for quote) : 10+ Widgets; 10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics, White Label, Advanced routing, Professional onboarding, Organizations, Dedicated manager account
Launch dateMar. 1st 2012
Features
Web-based ApplicationYes
IM (Google Talk, Jabber...) integrationYes Jabber compatible
Desktop ApplicationsYes Compatible with instant messengers for Windows and Mac
Native mobile applicationYes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)
Works for customers on mobile devices?Yes Optimized for mobile devices (smartphone & tablet)
Chat statisticsYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API
Multi-siteYes Integrate single or multiple widget per site by group, type of support or user behavior.
Multiple operatorsYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.
Conversation transcriptsYes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM.
Offline messagesYes Yes. Synchronous and asynchronous communication mode
CobrowsingYes Guide your visitor to any page of your website.
Visual customizationYes Fully customizable and text customization
Visitor detailsYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.
Predefined responsesYes Easily create chat macros and sort them into groups.
International supportYes Multilingual-Support
Clickpath TrackerYes See at what url your chat partners are and how they navigate over your site.
Transfer to another operatorYes Conversation including chat transcripts can be forwarded to other operators.
Custom extensionsYes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more.
Proactive chat triggersYes Fully Customizable
Visitor MonitoringYes Available while user is connected
Video chatYes
Remote screenshotYes
APIYes Open API, Javascript API, and remote API to set up advanced chat behavior.
Social Networks
Twitter
Facebookfacebook.com/...
Websiteuserlike.com
Livechat & Chatbot
English
Public
Public
Nov. 24th 2022 8:40:34 AM
Jan. 31st 2013 10:44:43 PM
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User reviews and comments

  • United-Shop Metzingen on Jan. 11th 2017 5:24:12 PM
    like this

    Super leichte Software, leicht zu verstehen, leicht zu integrieren. Einfach TOP!!!

  • Appmatics on Jan. 5th 2017 2:27:06 PM
    like this

    Awesome service and fair prices!

  • Christian Groebe on Jan. 5th 2017 2:22:07 PM
    like this

    Best tool for support and monitoring the customers responses.

  • salesheads on Nov. 21st 2016 3:43:44 PM
    like this

    Good support and start up friendly!

  • aleeda on Oct. 24th 2016 1:57:55 PM
    like this

    Awesome service!

  • ExpertAgent on Sep. 28th 2016 9:36:46 PM
    like this

    Best soliution for website and mobile support. Great chat, informative and user friendly backend, easy integration and multichannel including social media.

  • Wolfgang Stöger on Sep. 26th 2016 12:03:14 PM
    like this

    very nice tool! recommend.

  • Sapaso - Paul on Aug. 15th 2016 9:18:25 AM
    like this

    Best chat - 12 months free for start-ups!

  • Peache on Aug. 5th 2016 5:24:36 PM
    like this

    USERLIKE est un accès rapide et facile au clavardage nécessaire à mes questions de santé. Grâce à eux j'ai toujours pu discuter avec qui j'avais besoin, et c'est sécurisé pas mal.

  • ChargéProj on Aug. 5th 2016 5:02:15 PM
    like this

    Userfriendly chat that works well!

  • Christina Bertsch on Jul. 4th 2016 11:57:42 AM
    like this

    Userlike ist die beste Livechat Software die ich kenne. Ich kann es nur weitermpfehlen

  • Ayce on Jun. 30th 2016 6:41:23 PM
    like this

    For those serious about customer support

  • max on Jun. 3rd 2016 2:13:43 PM
    like this

    great software, great support if you have any questions.

  • mm00 on May 4th 2016 3:57:24 PM
    like this

    Great chat application!

  • Eugene Fedorov on May 2nd 2016 10:21:52 AM
    like this

    They have 12 month period for startapers, and very very power full functionality! Very nice customer service. Very nice design. It is really best choice for my small business in Ukraine.

  • Lena Loo on Apr. 12th 2016 3:39:47 PM
    like this

    After checking several others, we decided to go for UserLike - The best software possible!

  • Semel on Mar. 4th 2016 9:11:46 PM
    like this

    Userlike is the best live-chat software!

  • ber on Jan. 26th 2016 9:04:46 PM
    like this

    Great service !

  • Claire on Jan. 26th 2016 11:20:36 AM
    like this

    Very easy integration

  • Charly on Dec. 17th 2015 5:09:21 PM

    Best Chat ever: great design, easy to use, lots of functions!

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