Collaborative comparison engine
Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.
Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.
Help your customers when it matters, where it matters.
| Userlike | |
|---|---|
| Website | https://www.userlike.com/ |
| Like | |
| Video tour | http://www.youtube.com/watch?v=H60NbpiuJM0 |
| Free trial period | Yes 14 days - no credit card required - Free plan available |
| Pricing plans | After the free trial period, users can subscribe for the following products:
|
| Launch date | 2012-03-01 |
| Features | |
| Web-based Application | Yes |
| IM (Google Talk, Jabber...) integration | Yes Jabber compatible |
| Desktop Applications | Yes Compatible with instant messengers for Windows and Mac |
| Native mobile application | Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) |
| Works for customers on mobile devices? | Yes Optimized for mobile devices (smartphone & tablet) |
| Chat statistics | Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API |
| Multi-site | Yes Deploys single or multiple widget per site by group, type of support or user behavior. |
| Multiple operators | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. |
| Conversation transcripts | Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM. |
| Offline messages | Yes Yes |
| Cobrowsing | Yes Guide your visitor to any page- Push webpages |
| Visual customization | Yes Fully customizable and text customization |
| Visitor details | Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. |
| Predefined responses | Yes Very easy to create and use with shortcuts. Can be gathered in groups |
| International support | Yes Support in English, German, Dutch, Portuguese |
| Clickpath Tracker | Yes See at what url your chat partners are and how they navigate over your site. |
| Transfer to another operator | Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command. |
| Custom extensions | Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more. |
| Proactive chat triggers | Yes Fully Customizable |
| Visitor Monitoring | Yes Available while user is connected |
| Video chat | No |
| Remote screenshot | Yes |
| API | Yes Open API, Javascript API, and remote API to set up advanced chat behavior. |
| Social Networks | |
| Website | https://www.userlike.com/ |
| https://twitter.com/userlike | |
| https://www.facebook.com/userlike/ |
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