Smartsupp FREE live chat

Business > Enterprises > Livechat
2021-10-04 21:34:07

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Smartsupp FREE live chat
Video tour
Free trial period
Pricing plans
  • FREE: free forever for up to 3 agents
  • STANDARD: 15 € / month / 3 agents
  • PRO: 70 € / month / 3 agents
Launch date2013-04-01
Web-based ApplicationYes
IM (Google Talk, Jabber...) integrationYes XMPP (Jabber)
Desktop ApplicationsYes XMPP (Jabber) : Pidgin, Adium
Native mobile applicationYes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)
Works for customers on mobile devices?Yes fully responsive chat box
Chat statisticsYes
Multi-siteYes no extra charge
Multiple operatorsYes
Conversation transcriptsYes
Offline messagesYes
CobrowsingYes Screen recording
Visual customizationYes
Visitor detailsYes You can also show custom visitor info from your database
Predefined responsesYes
International supportYes Chat support in English, French and Czech
Clickpath TrackerYes Visitor recording
Transfer to another operatorYes
Custom extensionsYes
Proactive chat triggersYes
Visitor MonitoringYes
Video chatNo Visitor recording
Remote screenshotYes Screen recording
Social Networks
Like 6
  • 2014-09-06 18:17:17
    2021-10-04 21:34:07
  • Livechat
  • Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL


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