| Website | |
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| Video | |
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| Free trial period | Yes Pilot trial available |
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| Pricing plans |
- Customized quote: fully customized
platform with choice of features and options.
|
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| Launch date | Sep. 1st 2012 |
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| Features | |
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| Web-based Application | Yes |
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| IM (Google Talk, Jabber...) integration | No |
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| Desktop Applications | No |
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| Native mobile application | No No native mobile app but mobile video chat SDK available for native Android app integration |
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| Works for customers on mobile devices? | Yes Mobile video chat SDK available. Works on most mobile and tablet devices |
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| Chat statistics | Yes Detailed chat statistics, live monitoring, customer feedback reports + Google analytics integration. |
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| Multi-site | Yes |
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| Multiple operators | Yes |
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| Conversation transcripts | Yes |
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| Offline messages | Yes Offline behavior options: Chat window hidden / Text message displayed / Message form displayed with email sent to agent of choice |
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| Cobrowsing | Yes Two modes available: control mode and highlight mode. See the exact pages your visitors are viewing and guide them personally around your website + highlight items of interest |
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| Visual customization | Yes Fully customizable interface: graphic design, texts, logo, action buttons |
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| Visitor details | Yes Standard data: browsing times, current and past pages, number of previous calls, browser, OS platform, name, email, phone number, number of previous calls, geo-location + custom data with data API |
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| Predefined responses | Yes Canned messages gathered by language |
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| International support | Yes Multiple languages supported (English, French, German, Spanish, Portuguese, Chinese, Japanese...) |
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| Clickpath Tracker | Yes Webuser path: number of pages visited, browsing time, navigation path |
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| Transfer to another operator | Yes |
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| Custom extensions | Yes Quick integration with PrestaShop, WordPress and Drupal, CRM integration... |
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| Proactive chat triggers | Yes Customizable rule-based chat triggers |
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| Visitor Monitoring | Yes Number of visitors displayed in real-time |
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| Video chat | Yes High quality WebRTC video chat with built-in Flash fallback. Call recording available. |
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| Remote screenshot | No No but remote screen-share, co-browsing and content-share available |
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| API | Yes Data flow API / UI API / Mobile chat SDK |
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| Social Networks | |
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| Twitter | |
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| Facebook | |
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| Website | |
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User reviews and comments
You should try it! There is a free package. This worth it!
the best !
Great product&support