Live2support live chat service helps to build loyalty, drive
online sales, stimulate ecommerce, and improve order values by
extending a helpful human presence. It also augments operational
efficiency for real time customer support with its special features
and services adaptable to today’s fast-paced world. In fact it has
emerged as a go-to solution for personalized, human interactions to
create meaningful connections at a fraction of the cost of other
popular means.
It is a hosted service don’t need any software downloads and
integrates seamlessly with multiple platforms. Live2Support
extensive intelligence capabilities examine website visitor
behavior through highly accurate and reliable real-time customer
data to reactively or proactively deliver chat invitation to the
right customer ensuring timely interventions. The analytics graph
in dashboard helps to track website traffic, chat transcripts and
other valuable statistical information over time in addition to its
comprehensive real-time reporting system. It provides automatic
defined rule based chat distribution, hands-on assistance with
co-browsing and snapshot features. Its visitor chat window offer
ultimate flexibility, customizability and total compatibility with
responses your website.
Live2support also provide personalized deployment services, with a
committed success manager,24/7 online support ,multiple location
backup with multiple layered data privacy and security in the cloud
.Live2support value priced package start at $9.99/month for a
single operator login with unlimited chats and website visitor
monitoring facility. We offer a no-obligation 15-day free trial for
our Silver Package. We also offer hefty discounts for long-term
usage in advance quarterly and annual payment.
Live2Support | |
---|---|
Website | http://www.live2support.com |
Like | |
Video tour | https://www.youtube.com/watch?v=p7hiuyrK-Tg |
Free trial period | Yes 15 days free trial |
Pricing plans | You can pick a plan according to your requirement. Custom plan
is also available.
|
Launch date | 2003-11-07 |
Features | |
Web-based Application | Yes HTML 5 Supportive |
IM (Google Talk, Jabber...) integration | Yes GTalk |
Desktop Applications | Yes Windows, Mac OS and IM Clients |
Native mobile application | Yes IM Client Gtalk, iPhone, iPad, Android mobile and Tablet. |
Works for customers on mobile devices? | Yes Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser. |
Chat statistics | Yes Chat Transcripts is saved and can be accessible anytime. |
Multi-site | Yes Custom Plan Available |
Multiple operators | Yes |
Conversation transcripts | Yes Saved on server and can be accessed from any time at any place. |
Offline messages | Yes |
Cobrowsing | Yes Push Webpages |
Visual customization | Yes |
Visitor details | Yes Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time |
Predefined responses | Yes |
International support | Yes Multilingual Option |
Clickpath Tracker | Yes |
Transfer to another operator | Yes Chat and Chat history is transferable to Agent, Group, with visitors detail. |
Custom extensions | Yes Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system. |
Proactive chat triggers | Yes Fully Customizable |
Visitor Monitoring | Yes |
Video chat | No Not Necessary |
Remote screenshot | Yes |
API | Yes |
Social Networks | |
Website | http://www.live2support.com |
http://twitter.com/live2support | |
http://www.facebook.com/Live2support |
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