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Live2support live chat service helps to build loyalty, drive online sales, stimulate ecommerce, and improve order values by extending a helpful human presence. It also augments operational efficiency for real time customer support with its special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means.
It is a hosted service don’t need any software downloads and integrates seamlessly with multiple platforms. Live2Support extensive intelligence capabilities examine website visitor behavior through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based chat distribution, hands-on assistance with co-browsing and snapshot features. Its visitor chat window offer ultimate flexibility, customizability and total compatibility with responses your website.
Live2support also provide personalized deployment services, with a committed success manager,24/7 online support ,multiple location backup with multiple layered data privacy and security in the cloud .Live2support value priced package start at $9.99/month for a single operator login with unlimited chats and website visitor monitoring facility. We offer a no-obligation 15-day free trial for our Silver Package. We also offer hefty discounts for long-term usage in advance quarterly and annual payment.

Free trial periodYes 15 days free trial
Pricing plans

You can pick a plan according to your requirement. Custom plan is also available.

  • Bronze Plan: $9.99/month (1 operator)
  • Silver Plan: $19.95/month (1+1 operators)
  • Gold Plan: $39.95/month (2+1 operators)
  • Additional per Operator: $13/month
Launch dateNov. 7th 2003
Web-based ApplicationYes HTML 5 Supportive
IM (Google Talk, Jabber...) integrationYes GTalk
Desktop ApplicationsYes Windows, Mac OS and IM Clients
Native mobile applicationYes IM Client Gtalk, iPhone, iPad, Android mobile and Tablet.
Works for customers on mobile devices?Yes Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser.
Chat statisticsYes Chat Transcripts is saved and can be accessible anytime.
Multi-siteYes Custom Plan Available
Multiple operatorsYes
Conversation transcriptsYes Saved on server and can be accessed from any time at any place.
Offline messagesYes
CobrowsingYes Push Webpages
Visual customizationYes
Visitor detailsYes Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time
Predefined responsesYes
International supportYes Multilingual Option
Clickpath TrackerYes
Transfer to another operatorYes Chat and Chat history is transferable to Agent, Group, with visitors detail.
Custom extensionsYes Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system.
Proactive chat triggersYes Fully Customizable
Visitor MonitoringYes
Video chatNo Not Necessary
Remote screenshotYes
Social Networks
Livechat & Chatbot
Oct. 13th 2015 3:05:59 PM
View changes

User reviews and comments

  • cloygorge on Oct. 3rd 2015 2:26:02 PM

    I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information; closely examine customer behavior and web analytic. Live2Support can re-actively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources.

  • Candy Ben on Aug. 17th 2015 12:51:19 PM

    I am using this software for last 6 years and find it perfect match for my requirements. 6 years ago After adding to my first website this service I have added further 3 more websites on my same account with paying any additional money. It has all the advance feature of co browsing to find out which page customer is browsing, snapshoting to access client computer with permission and a feature of call back also. All this has helped me to provide the customer right choice of product and ultimately has ensured a higher sales conversion rate on my website.

  • Candy Ben on Jul. 30th 2015 12:25:27 PM

    I am using live2support live chat services for last 6 years on websites. Recently I put this hosted live chat service on my wordpress site also. Live2support has created a great value for me as We are experiencing increase traffic on our websites. I will request you to review this product also so that we can have a better view about this product. I personally think that my views about the service are colored due to strong loyalty for it.

  • Candy Ben on Jul. 16th 2015 11:56:42 AM

    As a loyal user to live2support, you will never find anything wrong from me about this service. However the continuous up gradation to the service according to changing requirement has made it very much relevant even today. This is the reason I am still sticking to this service for last 6 years. I myself is handling 5 websites from my single account. That is the another benefit of this service

  • Candy Ben on Jul. 16th 2015 11:48:17 AM

    Audrina Joy

  • Jeniffer Maben on Jun. 24th 2015 11:17:51 AM

    We are using it on our online reputation consultation business. It helps us to be in regular real time conversation with our clients in respect to their ongoing projects with us. Along with that our sales team is also using to able to engage and help new prospects who visit our website to avail our services. Our promotion team and sales consultants are using Live2Support live chat solution for past 3 years.

  • Candy Ben on May 29th 2015 10:25:35 AM

    Well I have been using Live2Support for 9 months now for my online gaming site and it has helped me to extend optimum customer support through live chat. My clients love the fact that we are available at a click of button to handle their queries and my support team can handle these queries while working on other tasks. It saves me cost, time and resources. Thumbs up.

  • Allen White on May 27th 2015 10:29:43 AM

    Live2suppport live chat service has proved a boon for our business as an ace deal-closers contributing directly to the bottom line. We nab three, four extra customers a day; it’s proved a right tool for our search to reduce communication latencies. We're facilitating customer service now at a better and faster rate. It allows our company to appear bigger than what we really are. Its canned responses to expected questions have made our expert handle multiple chats quickly. Its inbuilt metrics of live chat helps to keep chatters on the right track. It’s an investment worth making.

  • thomasmarkny on Mar. 14th 2013 12:18:10 PM
    like this

    Awesome chat app.

  • John on Nov. 17th 2012 12:59:33 PM
    like this

    Great live chat application at the lowest price.

  • Sam on Oct. 16th 2012 11:52:43 AM
    like this

    Try Live2Support for 15 days free.

  • Aaron Dixon on Mar. 24th 2012 7:34:00 AM
    like this

    I am very impressed with live2support’s department based chat feature. Now one can directly assign a particular chat to a specific department like promotion page of website can be directly linked to sales department

  • Aaron Dixon on Mar. 24th 2012 7:33:32 AM

    I am very impressed with live2support’s department based chat feature. Now one can directly assign a particular chat to a specific department like promotion page of website can be directly linked to sales department

  • Ben Manski on Mar. 24th 2012 7:29:00 AM

    Live2Support which is one of my favorite live chat software is now offering one additional chat operator free. Now i don't need to pay for one additional chat operator. Thanks

  • Jim on Jan. 7th 2012 8:25:39 AM
    like this

    Live2Support is an awesome live chat software for websites

  • John on Dec. 7th 2011 7:53:42 AM
    like this

    Great software at lowest price.

  • jennie on Oct. 11th 2011 3:06:48 PM
    like this

    excellent features