Collaborative comparison engine
| Kayako SupportSuite | |
|---|---|
| Website | http://www.kayako.com/ |
| Trial and Prices |
|
| Launch date | 2001 |
| Features | |
| Chat statistics | No |
| Multi-site | Yes |
| Multiple operators | Yes |
| Conversation transcripts | Yes |
| Offline messages | Yes |
| Cobrowsing | No |
| Visual customization | Yes |
| Visitor details | Yes |
| Predefined responses | Yes |
| Native mobile application | No |
| International support | Yes |
| Clickpath Tracker | Yes |
| Transfer to another operator | Yes |
| Custom extensions | No |
| Proactive chat triggers | Yes |
| Visitor Monitoring | Yes |
| Affiliate / Credit Program | No |
| Remote screenshot | Yes |
| API | Yes |
| Social Networks | |
| Website | http://www.kayako.com/ |
| http://www.facebook.com/kayako | |
| http://www.twitter.com/kayako | |
| Like | |
| Helpdesk Features | |
| Self Help / KB / Forums | Yes |
| Email Parsing | Yes |
| Multi-Language Staff and Client Portals | Yes |
| Two-Way Email Parsing | Yes |
| Ticket Billing | No |
| Multiple Company Support | No |
| Multiple Product Support | - |
| WorkFlow | Yes |
| Automation | Yes |
| WYSIWYG | Yes |
| Service Level Agreement (SLA) | Yes |
| Alerts / Escalation | Yes |
| SMS Alerts | Yes |
| Ticket Views | Yes |
| Social Network Integration | - |
| WHMCS Integration | - |
| Satellite Feature | No |
| Client Management | Yes |
| Custom Fields | Yes |
| 3rd Party Integration and Hooks | Yes |
| Custom Reporting | Yes |
| Ticket Pinning | No |
| Calendar | Yes |
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