FreshDesk | |
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Website | http://www.freshdesk.com |
Like | |
Launch date | |
Creator | |
License | |
Implementation language(s) | |
Back end | |
SaaS | |
On Premise Version | |
Free plan | |
Starting price | 180 USD /y/agent |
Price | 300 USD /y/agent |
Overall rating | 5.0 1 rating |
Video tour | |
API | |
Social Networks Integration | Yes facebook,twitter,google |
Trial and Prices | |
Chat statistics | |
Native mobile application | |
Conversation transcripts | |
Offline messages | |
Visual customization | |
Multi-site | |
Visitor details | |
International support | |
Multiple operators | |
Transfer to another operator | |
Custom extensions | |
Mobile support | |
Multi-language | Yes 15 lang. |
Cobrowsing | |
Visitor Monitoring | |
Affiliate / Credit Program | |
Sent emails | |
Calendar | |
Video chat | |
WYSIWYG | |
Alerts / Escalation | |
Web-based Application | |
Desktop Applications | |
Free version | Yes 3 agents free |
Phone Support | No manual |
Email Support | Yes |
Service Level Agreement (SLA) | |
Social Network Integration | |
Group User Controls | Yes |
Custom Fields | |
Web | Yes |
Email Parsing | |
Multi-Language Staff and Client Portals | |
Two-Way Email Parsing | |
Ticket Billing | |
Multiple Company Support | |
Multiple Product Support | |
WorkFlow | |
Automation | |
SMS Alerts | |
Ticket Views | |
WHMCS Integration | |
Satellite Feature | |
Client Management | |
3rd Party Integration and Hooks | |
Custom Reporting | |
Ticket Pinning | |
LDAP/AD integration | No |
Price Advanced | 480 USD /y/agent |
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