FreshDesk
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Name | FreshDesk |
|---|---|
| Editor/Owner | |
| Website | freshdesk.com |
| Latest version | |
| SaaS | |
| On Premise Version | |
| Languages | |
| Platforms | |
| Web | Yes |
| Mobile support | |
| Sent emails | |
| networkedhelpdesk.org | |
| Pricing | |
| Free version | Yes 3 agents free |
| Starting price | $ 180 /y/agent |
| Price | $ 300 /y/agent |
| Price Advanced | $ 480 /y/agent |
| Management | |
| LDAP/AD integration | No |
| Social Networks Integration | Yes facebook,twitter,google |
| Group User Controls | Yes |
| Support | |
| Email Support | Yes |
| Phone Support | No manual |
| Features | |
| Project Tracking | No |
| Time tracking / Timesheets | Yes |
| Resource management | No |
| Scheduler | - ? |
| ITIL compliance | No |
| Self Help / KB / Forums | Yes with granular /group |
| Security | |
| Compatible SSL | - possible but not default |
| Service Level Agreement (SLA) | |
| Data Import/Export | Yes |
| Languages | |
| Multi-language | Yes 15 lang. |
| English | Yes |
| French | Yes |
| German | Yes |
| Italian | Yes |
| Spanish | Yes |
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