FreshDesk

Internet > Practical
2020-10-23 13:39:43
Online helpdesk software
FreshDesk
Websitehttp://www.freshdesk.com
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Launch date
Creator
License
Implementation language(s)
Back end
SaaS
On Premise Version
Free plan
Starting price180 USD /y/agent
Price300 USD /y/agent
Overall rating5.0 1 rating
Video tour
API
Social Networks IntegrationYes facebook,twitter,google
Trial and Prices
Chat statistics
Native mobile application
Conversation transcripts
Offline messages
Visual customization
Multi-site
Visitor details
International support
Multiple operators
Transfer to another operator
Custom extensions
Mobile support
Multi-languageYes 15 lang.
Cobrowsing
Visitor Monitoring
Affiliate / Credit Program
Sent emails
Calendar
Video chat
WYSIWYG
Alerts / Escalation
Web-based Application
Desktop Applications
Free versionYes 3 agents free
Phone SupportNo manual
Email SupportYes
Service Level Agreement (SLA)
Social Network Integration
Group User ControlsYes
Custom Fields
WebYes
Email Parsing
Multi-Language Staff and Client Portals
Two-Way Email Parsing
Ticket Billing
Multiple Company Support
Multiple Product Support
WorkFlow
Automation
SMS Alerts
Ticket Views
WHMCS Integration
Satellite Feature
Client Management
3rd Party Integration and Hooks
Custom Reporting
Ticket Pinning
LDAP/AD integrationNo
Price Advanced480 USD /y/agent
  • 2013-03-24 22:15:06
    2020-10-23 13:39:43
  • Practical
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

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