Sugester

Business > Enterprises > Help Desk
2015-05-14 16:12:21
Our product is an integrated communications platform, combining the features of a helpdesk system with robust task and information management functionalities. Keeping your customers has never been easier.
Online helpdesk software
Sugester
Websitehttp://sugester.com
Like 1
Launch date2015-03-04
CreatorMichał Stefaniak, Marcin Stefaniak, Paweł Deryło
LicenseSaaS - monthly payments
Implementation language(s)English, Polish
Back end
SaasYes
On Premise Version-
Free planYes
Starting price36 USD /y/agent
Price99 USD
Overall rating5.0 1 rating
Video tour
APIYes
Social Networks IntegrationYes
Trial and PricesFree plan + 30 day free trial + 4 plans ($9, $19, $49, $99)
Chat statistics
Native mobile application- in development
Conversation transcriptsYes
Offline messagesYes
Visual customizationYes
Multi-siteYes
Visitor detailsYes
International supportYes
Multiple operatorsYes
Transfer to another operatorYes
Custom extensionsYes
Mobile supportYes
Multi-languageYes
CobrowsingYes
Visitor MonitoringYes
Affiliate / Credit ProgramNo
Sent emailsYes
CalendarYes
Video chat- in development
WYSIWYG- limited WYSIWYG, extensive customization otherwise
Alerts / EscalationYes
Web-based ApplicationYes
Desktop ApplicationsYes
Free versionYes
Phone SupportYes
Email SupportYes
Service Level Agreement (SLA)Yes
Social Network IntegrationYes
Group User ControlsYes
Custom FieldsYes
WebYes
Email ParsingNo
Multi-Language Staff and Client PortalsYes
Two-Way Email ParsingNo
Ticket BillingYes
Multiple Company SupportYes
Multiple Product SupportYes
WorkFlowYes
AutomationYes
SMS Alerts-
Ticket ViewsYes
WHMCS Integration-
Satellite FeatureNo
Client ManagementYes
3rd Party Integration and HooksYes
Custom ReportingYes
Ticket PinningYes
LDAP/AD integrationNo
Price Advanced40 USD /year/agent
  • 2015-05-14 15:38:22
    2015-05-14 16:12:21
  • Help Desk
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

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