Sugester
Likes 1
Our product is an integrated communications platform, combining the
features of a helpdesk system with robust task and information
management functionalities. Keeping your customers has never been
easier.
Name | Sugester |
|---|---|
| Website | sugester.com |
| Launch date | Mar. 4th 2015 |
| Creator | Michał Stefaniak, Marcin Stefaniak, Paweł Deryło |
| License | SaaS - monthly payments |
| Implementation language(s) | English, Polish |
| Back end | |
| SaaS | Yes |
| On Premise Version | - |
| Free plan | Yes |
| Starting price | $ 36 /y/agent |
| Price | $ 99 |
| Overall rating | 5.0/5 1 rating |
| Video | |
| API | Yes |
| Social Networks Integration | Yes |
| Trial and Prices | Free plan + 30 day free trial + 4 plans ($9, $19, $49, $99) |
| Chat statistics | |
| Native mobile application | - in development |
| Conversation transcripts | Yes |
| Offline messages | Yes |
| Visual customization | Yes |
| Multi-site | Yes |
| Visitor details | Yes |
| International support | Yes |
| Multiple operators | Yes |
| Transfer to another operator | Yes |
| Custom extensions | Yes |
| Mobile support | Yes |
| Multi-language | Yes |
| Cobrowsing | Yes |
| Visitor Monitoring | Yes |
| Affiliate / Credit Program | No |
| Sent emails | Yes |
| Calendar | Yes |
| Video chat | - in development |
| WYSIWYG | - limited WYSIWYG, extensive customization otherwise |
| Alerts / Escalation | Yes |
| Web-based Application | Yes |
| Desktop Applications | Yes |
| Free version | Yes |
| Phone Support | Yes |
| Email Support | Yes |
| Service Level Agreement (SLA) | Yes |
| Social Network Integration | Yes |
| Group User Controls | Yes |
| Custom Fields | Yes |
| Web | Yes |
| Email Parsing | No |
| Multi-Language Staff and Client Portals | Yes |
| Two-Way Email Parsing | No |
| Ticket Billing | Yes |
| Multiple Company Support | Yes |
| Multiple Product Support | Yes |
| WorkFlow | Yes |
| Automation | Yes |
| SMS Alerts | - |
| Ticket Views | Yes |
| WHMCS Integration | - |
| Satellite Feature | No |
| Client Management | Yes |
| 3rd Party Integration and Hooks | Yes |
| Custom Reporting | Yes |
| Ticket Pinning | Yes |
| LDAP/AD integration | No |
| Price Advanced | $ 40 /year/agent |
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