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Sugester

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Our product is an integrated communications platform, combining the features of a helpdesk system with robust task and information management functionalities. Keeping your customers has never been easier.
Online helpdesk software
Name
Sugester
Websitesugester.com
Launch dateMar. 4th 2015
CreatorMichał Stefaniak, Marcin Stefaniak, Paweł Deryło
LicenseSaaS - monthly payments
Implementation language(s)English, Polish
Back end
SaaSYes
On Premise Version-
Free planYes
Starting price$ 36 /y/agent
Price$ 99
Overall rating
5.0/5 1 rating
Video
APIYes
Social Networks IntegrationYes
Trial and PricesFree plan + 30 day free trial + 4 plans ($9, $19, $49, $99)
Chat statistics
Native mobile application- in development
Conversation transcriptsYes
Offline messagesYes
Visual customizationYes
Multi-siteYes
Visitor detailsYes
International supportYes
Multiple operatorsYes
Transfer to another operatorYes
Custom extensionsYes
Mobile supportYes
Multi-languageYes
CobrowsingYes
Visitor MonitoringYes
Affiliate / Credit ProgramNo
Sent emailsYes
CalendarYes
Video chat- in development
WYSIWYG- limited WYSIWYG, extensive customization otherwise
Alerts / EscalationYes
Web-based ApplicationYes
Desktop ApplicationsYes
Free versionYes
Phone SupportYes
Email SupportYes
Service Level Agreement (SLA)Yes
Social Network IntegrationYes
Group User ControlsYes
Custom FieldsYes
WebYes
Email ParsingNo
Multi-Language Staff and Client PortalsYes
Two-Way Email ParsingNo
Ticket BillingYes
Multiple Company SupportYes
Multiple Product SupportYes
WorkFlowYes
AutomationYes
SMS Alerts-
Ticket ViewsYes
WHMCS Integration-
Satellite FeatureNo
Client ManagementYes
3rd Party Integration and HooksYes
Custom ReportingYes
Ticket PinningYes
LDAP/AD integrationNo
Price Advanced$ 40 /year/agent
Help Desk
English
Public
Public
May 14th 2015 4:12:21 PM
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