simplydesk
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Simplydesk est une solution dédiée à la gestion de parc
informatique: helpdesk, gestion de parc, administration de parc et
inventaire de parc
Name | simplydesk |
|---|---|
| Website | simplydesk.fr |
| Launch date | 2013 |
| Creator | PCI |
| License | SaaS et on-premise |
| Implementation language(s) | .net |
| Back end | Sqlserver 2012 et après |
| SaaS | Yes |
| On Premise Version | Yes |
| Free plan | Yes Version de test |
| Starting price | € 15 /agent/mois |
| Price | € 30 /agent/mois |
| Overall rating | no rating |
| Video | |
| API | Yes API rest |
| Social Networks Integration | No |
| Trial and Prices | Saas à partir de 15 € par agent par mois On-premise : sur demande |
| Chat statistics | No |
| Native mobile application | Yes |
| Conversation transcripts | |
| Offline messages | |
| Visual customization | Yes |
| Multi-site | Yes |
| Visitor details | Yes |
| International support | Yes |
| Multiple operators | Yes |
| Transfer to another operator | Yes |
| Custom extensions | |
| Mobile support | Yes |
| Multi-language | Yes |
| Cobrowsing | |
| Visitor Monitoring | |
| Affiliate / Credit Program | |
| Sent emails | Yes |
| Calendar | Yes |
| Video chat | |
| WYSIWYG | |
| Alerts / Escalation | Yes |
| Web-based Application | Yes |
| Desktop Applications | No |
| Free version | Yes Evaluation 30j |
| Phone Support | Yes |
| Email Support | Yes |
| Service Level Agreement (SLA) | Yes |
| Social Network Integration | No |
| Group User Controls | Yes |
| Custom Fields | Yes |
| Web | Yes |
| Email Parsing | Yes |
| Multi-Language Staff and Client Portals | Yes |
| Two-Way Email Parsing | |
| Ticket Billing | Yes |
| Multiple Company Support | Yes |
| Multiple Product Support | Yes |
| WorkFlow | Yes |
| Automation | Yes |
| SMS Alerts | Yes |
| Ticket Views | Yes |
| WHMCS Integration | |
| Satellite Feature | |
| Client Management | Yes |
| 3rd Party Integration and Hooks | Yes |
| Custom Reporting | Yes |
| Ticket Pinning | - |
| LDAP/AD integration | Yes |
| Price Advanced |
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