| Website | https://www.jitbit.com/helpdesk/ |
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| Like | 3 Likes |
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| Launch date | 2006 |
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| Creator | Jitbit |
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| License | Proprietary, Commercial, Source Code License available |
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| Implementation language(s) | ASP.NET MVC, C# |
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| Back end | SQL Server |
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| SaaS | Yes |
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| On Premise Version | Yes |
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| Free plan | - 21 days free trial, free for bloggers, free for educational orgs |
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| Starting price | 29 USD |
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| Price | 200 USD for UNLIMITED users on the "enterprise" plan |
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| Overall rating | 5.0 1 rating |
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| Video tour | https://youtu.be/lweh8JW6NTc |
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| API | Yes |
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| Social Networks Integration | Yes |
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| Trial and Prices | |
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| Chat statistics | |
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| Native mobile application | Yes |
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| Conversation transcripts | |
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| Offline messages | |
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| Visual customization | Yes |
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| Multi-site | Yes |
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| Visitor details | Yes |
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| International support | Yes |
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| Multiple operators | Yes |
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| Transfer to another operator | Yes |
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| Custom extensions | |
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| Mobile support | Yes |
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| Multi-language | Yes |
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| Cobrowsing | |
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| Visitor Monitoring | No |
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| Affiliate / Credit Program | - |
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| Sent emails | Yes |
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| Calendar | Yes |
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| Video chat | |
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| WYSIWYG | Yes |
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| Alerts / Escalation | Yes |
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| Web-based Application | Yes |
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| Desktop Applications | No |
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| Free version | - Trial 30 d |
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| Phone Support | |
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| Email Support | Yes |
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| Service Level Agreement (SLA) | Yes |
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| Social Network Integration | Yes |
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| Group User Controls | |
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| Custom Fields | Yes |
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| Web | Yes |
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| Email Parsing | Yes |
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| Multi-Language Staff and Client Portals | Yes |
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| Two-Way Email Parsing | Yes |
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| Ticket Billing | Yes |
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| Multiple Company Support | Yes |
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| Multiple Product Support | Yes |
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| WorkFlow | Yes |
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| Automation | |
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| SMS Alerts | |
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| Ticket Views | |
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| WHMCS Integration | |
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| Satellite Feature | |
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| Client Management | |
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| 3rd Party Integration and Hooks | Yes |
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| Custom Reporting | Yes |
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| Ticket Pinning | |
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| LDAP/AD integration | Yes |
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| Price Advanced | |
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