ProProfs Help Desk

Business > Webmaster
2020-02-26 12:15:31
ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface.
Kayako vs Zendesk vs Vision Helpdesk vs PhaseWare Tracker
ProProfs Help Desk
Websitehttps://www.proprofs.com/helpdesk/
Trial and Prices
  • 15 days free trial
  • ESSENTIALS:$ 10 User/month
  • PREMIUM:$ 15 User/month
Launch date2018
Features
Chat statisticsYes
Multi-siteYes
Multiple operatorsYes
Conversation transcriptsYes
Offline messagesYes
CobrowsingNo
Visual customizationYes
Visitor detailsYes
Predefined responsesYes
Native mobile applicationYes
International supportYes
Clickpath Tracker
Transfer to another operatorYes
Custom extensionsYes
Proactive chat triggersYes
Visitor MonitoringYes
Affiliate / Credit ProgramNo
Remote screenshotNo
APIYes
Social Networks
Websitehttps://www.proprofs.com/helpdesk/
Facebookhttps://www.facebook.com/proprofs
Twitterhttps://twitter.com/ProProfs
Like 1
Helpdesk Features
Self Help / KB / ForumsYes
Email ParsingYes
Multi-Language Staff and Client PortalsYes
Two-Way Email Parsing
Ticket Billing
Multiple Company SupportYes
Multiple Product SupportYes
WorkFlowYes
AutomationYes
WYSIWYGYes
Service Level Agreement (SLA)Yes
Alerts / EscalationYes
SMS Alerts
Ticket ViewsYes
Social Network Integration
WHMCS Integration
Satellite Feature
Client ManagementYes
Custom FieldsYes
3rd Party Integration and HooksYes
Custom ReportingYes
Ticket PinningYes
CalendarYes
  • 2018-12-18 11:35:39
    2020-02-26 12:15:31
  • Webmaster
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL