This collaborative comparison table focuses on differences between Kayako SupportSuite vs PhaseWare Tracker vs Vision Helpdesk vs Zendesk.
There is a more complete list of all Help desk Issue Tracking system softwares here : http://socialcompare.com/en/comparison/comparison-of-help-desk-issue-tracking-system-software
Kayako SupportSuite | PhaseWare Tracker | Vision Helpdesk | Zendesk | VisionFlow | ProProfs Help Desk | |
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Website | http://www.kayako.com/ | http://www.PhaseWare.com | https://www.visionhelpdesk.com | http://www.zendesk.com | http://visionflow.com | https://www.proprofs.com/helpdesk/ |
Description | PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer. | Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software. | VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more. | ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. | ||
Trial and Prices |
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Launch date | 2001 | 2005 | 2007-01-01 | 2003 | 2018 | |
Features | ||||||
Chat statistics | No | Yes | Yes | Yes | Yes | Yes |
Multi-site | Yes | Yes | Yes | Yes | Yes | Yes |
Multiple operators | Yes | Yes | Yes | Yes | Yes | Yes |
Conversation transcripts | Yes | Yes | Yes | Yes | Yes | Yes |
Offline messages | Yes | Yes | Yes | Yes | Yes | Yes |
Cobrowsing | No | No | Yes | Yes | No | No |
Visual customization | Yes | Yes | Yes | Yes | Yes | Yes |
Visitor details | Yes | Yes | Yes | Yes | Yes | Yes |
Predefined responses | Yes | Yes | Yes | Yes | Yes | |
Native mobile application | No | Yes | Yes | Yes | Yes | Yes |
International support | Yes | No | Yes | Yes | Yes | Yes |
Clickpath Tracker | Yes | Yes | No | No | ||
Transfer to another operator | Yes | Yes | Yes | Yes | Yes | Yes |
Custom extensions | No | Yes | Yes | Yes | Yes | Yes |
Proactive chat triggers | Yes | No | Yes | No | Yes | |
Visitor Monitoring | Yes | No | Yes | Yes | No | Yes |
Affiliate / Credit Program | No | No | Yes | Yes | Yes | No |
Remote screenshot | Yes | No | Yes | Yes | No | |
API | Yes | Yes | Yes | Yes | Yes | Yes |
Social Networks | ||||||
Website | http://www.kayako.com/ | http://www.PhaseWare.com | https://www.visionhelpdesk.com | http://www.zendesk.com | http://visionflow.com | https://www.proprofs.com/helpdesk/ |
http://www.facebook.com/kayako | http://www.facebook.com/PhaseWare | http://www.facebook.com/pages/VisionHelpdesk/123425454367635?v=app_4949752878 | https://www.facebook.com/zendesk | https://www.facebook.com/proprofs | ||
http://www.twitter.com/kayako | http://www.twitter.com/PhaseWare | http://twitter.com/visionhelpdesk | https://www.twitter.com/zendesk | http://twitter.com/VisioneraAB | https://twitter.com/ProProfs | |
Like | ||||||
Helpdesk Features | ||||||
Self Help / KB / Forums | Yes | Yes | Yes | Yes | ||
Email Parsing | Yes | Yes | Yes | Yes | Yes | |
Multi-Language Staff and Client Portals | Yes | Yes | Yes | Yes | Yes | |
Two-Way Email Parsing | Yes | Yes | Yes | Yes | ||
Ticket Billing | No | Yes | No | - | ||
Multiple Company Support | No | Yes | No | Yes | Yes | |
Multiple Product Support | - | Yes | No | Yes | Yes | |
WorkFlow | Yes | Yes | No | Yes | Yes | |
Automation | Yes | Yes | Yes | Yes | Yes | |
WYSIWYG | Yes | Yes | Yes | Yes | Yes | |
Service Level Agreement (SLA) | Yes | Yes | Yes | Yes | Yes | |
Alerts / Escalation | Yes | Yes | Yes | - | Yes | Yes |
SMS Alerts | Yes | Yes | Yes | Yes | ||
Ticket Views | Yes | Yes | Yes | Yes | Yes | |
Social Network Integration | - | Yes | Yes | - | ||
WHMCS Integration | - | Yes | Yes | No | ||
Satellite Feature | No | Yes | No | Yes | ||
Client Management | Yes | Yes | Yes | Yes | Yes | |
Custom Fields | Yes | Yes | Yes | Yes | Yes | |
3rd Party Integration and Hooks | Yes | Yes | No | Yes | Yes | |
Custom Reporting | Yes | Yes | No | Yes | Yes | |
Ticket Pinning | No | Yes | No | Yes | Yes | |
Calendar | Yes | Yes | Yes | Yes | Yes |
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