Kayako vs Zendesk vs Vision Helpdesk vs PhaseWare Tracker

Business > Webmaster
2
2021-12-27 11:28:53

This collaborative comparison table focuses on differences between Kayako SupportSuite vs PhaseWare Tracker vs Vision Helpdesk vs Zendesk.

There is a more complete list of all Help desk Issue Tracking system softwares here : http://socialcompare.com/en/comparison/comparison-of-help-desk-issue-tracking-system-software

Kayako SupportSuitePhaseWare TrackerVision HelpdeskZendeskVisionFlowProProfs Help Desk
Websitehttp://www.kayako.com/http://www.PhaseWare.comhttps://www.visionhelpdesk.comhttp://www.zendesk.comhttp://visionflow.comhttps://www.proprofs.com/helpdesk/
DescriptionPhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface.
Trial and Prices
  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

  • 30 day free trial
  • SaaS: starts from $12/month
  • On-Premises: starts from $8/month

  • 20 day free trial
  • on demand (SAAS): starts from $23/month/agent
  • To install: starts from $349 per agent

  • 15 days free trial
  • ESSENTIALS:$ 10 User/month
  • PREMIUM:$ 15 User/month
Launch date200120052007-01-0120032018
Features
Chat statisticsNoYesYesYesYesYes
Multi-siteYesYesYesYesYesYes
Multiple operatorsYesYesYesYesYesYes
Conversation transcriptsYesYesYesYesYesYes
Offline messagesYesYesYesYesYesYes
CobrowsingNoNoYesYesNoNo
Visual customizationYesYesYesYesYesYes
Visitor detailsYesYesYesYesYesYes
Predefined responsesYesYesYesYesYes
Native mobile applicationNoYesYesYesYesYes
International supportYesNoYesYesYesYes
Clickpath TrackerYesYesNoNo
Transfer to another operatorYesYesYesYesYesYes
Custom extensionsNoYesYesYesYesYes
Proactive chat triggersYesNoYesNoYes
Visitor MonitoringYesNoYesYesNoYes
Affiliate / Credit ProgramNoNoYesYesYesNo
Remote screenshotYesNoYesYesNo
APIYesYesYesYesYesYes
Social Networks
Websitehttp://www.kayako.com/http://www.PhaseWare.comhttps://www.visionhelpdesk.comhttp://www.zendesk.comhttp://visionflow.comhttps://www.proprofs.com/helpdesk/
Facebookhttp://www.facebook.com/kayakohttp://www.facebook.com/PhaseWarehttp://www.facebook.com/pages/VisionHelpdesk/123425454367635?v=app_4949752878https://www.facebook.com/zendeskhttps://www.facebook.com/proprofs
Twitterhttp://www.twitter.com/kayakohttp://www.twitter.com/PhaseWarehttp://twitter.com/visionhelpdeskhttps://www.twitter.com/zendeskhttp://twitter.com/VisioneraABhttps://twitter.com/ProProfs
Like 1 2 5 1 2 1
Helpdesk Features
Self Help / KB / ForumsYesYesYesYes
Email ParsingYesYesYesYesYes
Multi-Language Staff and Client PortalsYesYesYesYesYes
Two-Way Email ParsingYesYesYesYes
Ticket BillingNoYesNo-
Multiple Company SupportNoYesNoYesYes
Multiple Product Support-YesNoYesYes
WorkFlowYesYesNoYesYes
AutomationYesYesYesYesYes
WYSIWYGYesYesYesYesYes
Service Level Agreement (SLA)YesYesYesYesYes
Alerts / EscalationYesYesYes-YesYes
SMS AlertsYesYesYesYes
Ticket ViewsYesYesYesYesYes
Social Network Integration-YesYes-
WHMCS Integration-YesYesNo
Satellite FeatureNoYesNoYes
Client ManagementYesYesYesYesYes
Custom FieldsYesYesYesYesYes
3rd Party Integration and HooksYesYesNoYesYes
Custom ReportingYesYesNoYesYes
Ticket PinningNoYesNoYesYes
CalendarYesYesYesYesYes
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  • 2011-05-16 14:33:40
    2021-12-27 11:28:53
  • Webmaster
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  • Compare Kayako SupportSuite vs PhaseWare Tracker vs Vision Helpdesk vs Zendesk
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