This collaborative comparison table focuses on differences between Kayako SupportSuite vs PhaseWare Tracker vs Vision Helpdesk vs Zendesk.
There is a more complete list of all Help desk Issue Tracking system softwares here : comparison-of-help-desk-issue-tracking-system-software
Link | Kayako SupportSuite | PhaseWare Tracker | Vision Helpdesk | Zendesk | VisionFlow | ProProfs Help Desk |
|---|---|---|---|---|---|---|
| Website | kayako.com | PhaseWare.com | visionhelpdesk.com | zendesk.com | visionflow.com | proprofs.com/... |
| Description | PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer. | Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software. | VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more. | ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. | ||
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| Launch date | 2001 | 2005 | Jan. 1st 2007 | 2003 | 2018 | |
| Features | ||||||
| Chat statistics | No | Yes | Yes | Yes | Yes | Yes |
| Multi-site | Yes | Yes | Yes | Yes | Yes | Yes |
| Multiple operators | Yes | Yes | Yes | Yes | Yes | Yes |
| Conversation transcripts | Yes | Yes | Yes | Yes | Yes | Yes |
| Offline messages | Yes | Yes | Yes | Yes | Yes | Yes |
| Cobrowsing | No | No | Yes | Yes | No | No |
| Visual customization | Yes | Yes | Yes | Yes | Yes | Yes |
| Visitor details | Yes | Yes | Yes | Yes | Yes | Yes |
| Predefined responses | Yes | Yes | Yes | Yes | Yes | Yes |
| Native mobile application | No | Yes | Yes | Yes | Yes | Yes |
| International support | Yes | No | Yes | Yes | Yes | Yes |
| Clickpath Tracker | Yes | Yes | No | No | No | |
| Transfer to another operator | Yes | Yes | Yes | Yes | Yes | Yes |
| Custom extensions | No | Yes | Yes | Yes | Yes | Yes |
| Proactive chat triggers | Yes | No | Yes | Yes | No | Yes |
| Visitor Monitoring | Yes | No | Yes | Yes | No | Yes |
| Affiliate / Credit Program | No | No | Yes | Yes | Yes | No |
| Remote screenshot | Yes | No | Yes | No | Yes | No |
| API | Yes | Yes | Yes | Yes | Yes | Yes |
| Social Networks | ||||||
| Website | kayako.com | PhaseWare.com | visionhelpdesk.com | zendesk.com | visionflow.com | proprofs.com/... |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | ||
| @kayako | @PhaseWare | @visionhelpdesk | @zendesk | @VisioneraAB | @ProProfs | |
| Like | Likes 1 | Likes 2 | Likes 5 | Likes 1 | Likes 2 | Likes 2 |
| Helpdesk Features | ||||||
| Self Help / KB / Forums | Yes | Yes | Yes | Yes | ||
| Email Parsing | Yes | Yes | Yes | Yes | Yes | |
| Multi-Language Staff and Client Portals | Yes | Yes | Yes | Yes | Yes | |
| Two-Way Email Parsing | Yes | Yes | Yes | Yes | ||
| Ticket Billing | No | Yes | No | - | ||
| Multiple Company Support | No | Yes | No | Yes | Yes | |
| Multiple Product Support | - | Yes | No | Yes | Yes | |
| WorkFlow | Yes | Yes | No | Yes | Yes | |
| Automation | Yes | Yes | Yes | Yes | Yes | |
| WYSIWYG | Yes | Yes | Yes | Yes | Yes | |
| Service Level Agreement (SLA) | Yes | Yes | Yes | Yes | Yes | |
| Alerts / Escalation | Yes | Yes | Yes | - | Yes | Yes |
| SMS Alerts | Yes | Yes | Yes | Yes | ||
| Ticket Views | Yes | Yes | Yes | Yes | Yes | |
| Social Network Integration | - | Yes | Yes | - | ||
| WHMCS Integration | - | Yes | Yes | No | ||
| Satellite Feature | No | Yes | No | Yes | ||
| Client Management | Yes | Yes | Yes | Yes | Yes | |
| Custom Fields | Yes | Yes | Yes | Yes | Yes | |
| 3rd Party Integration and Hooks | Yes | Yes | No | Yes | Yes | |
| Custom Reporting | Yes | Yes | No | Yes | Yes | |
| Ticket Pinning | No | Yes | No | Yes | Yes | |
| Calendar | Yes | Yes | Yes | Yes | Yes |
4 more
User reviews and comments
Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software
We switched from Kayako to Vision Helpdesk , its been 2 years now...every year Vision has added some great feature at much better price. our Vote will go for Vision Helpdesk (thevisionworld.com)