Comparison of help desk issue tracking system softwares

Business > Enterprises > Help Desk
2015-09-29 21:03:07

List and compare the best helpdesk support & issue tracking system softwares.

You can improve the comparison by adding features criteria or vote & comment for the best help-desk software.

WebsiteLikeLaunch dateCreatorLicenseImplementation language(s)Back endSaasOn Premise VersionFree planStarting pricePrice
Agile-Team 0 2010Agile-Team ApsProprietaryASP.NET, Visual PrologMicrosoft SQL Server, Microsoft SQL Express ServerYesYes300 EUR /y /user
AJ HelpDesk 0 2009AJ Square Inc.ProprietaryPHPMySQL versions from 3.23 to 5.x.
FIT Issue Management 0 2004Alcea TechnologiesProprietaryJavaflat-file, optional extension for JDBC compliant databases (e.g. MS SQL, MySQL, Oracle)
HEAT 0 FrontRange SolutionsProprietaryUnknownUnknown
HelpSpot 1 2005-10-24UserScape, IncProprietaryPHPMySQL, Microsoft SQL, Postgres- via EngineHostingYes239 USD /user CAPEX540 USD /y base host
IssueNet 0 Elsinore Technologies Inc.ProprietaryASP.NET, C#, C++SQL Server
iSupport 0 2000GWI Software, Inc.Proprietary, Commercial, Source Code License availableASP.NET, XHTML, C#Microsoft SQL Server
Jitbit HelpDesk 1 2006JitbitProprietary, Commercial, Source Code License availableASP.NET MVC, C#SQL ServerYesYes- 21 days free trial, free for bloggers, free for educational orgs29 USD200 USD for UNLIMITED users on the "enterprise" plan
Kayako SupportSuite 0 2001KayakoProprietary, some parts GPLPHPMySQL
Liberum Help Desk 0 Doug LuxemGPLASPSQL Server, Access
ManageEngine ServiceDesk Plus 1 2006ZOHO CorporationProprietoryJavaMySQL
Mojo Helpdesk 0 2006Metadotonline / hosted onlyRuby on RailsMySQL
Numara Track-It! 0 2001Numara SoftwareProprietaryUnknownSQL Server
OggFlow 2 2013-08-01ProprietaryYesYes14 USD / month49 USD /month
OTRS 0 otrs.orgAGPLPerlMySQL, PostgreSQL, Oracle, SQL Server
PhaseWare Tracker 2 2005PhaseWare, Inc.ProprietaryMicrosoft C#SQL Server 2005, 2008, 2008 R2
Remedy Action Request System 0 1992BMC SoftwareProprietaryUnknownSybase, MS SQL Server, Oracle
Request Tracker 0 1999-10-13Best Practical Solutions, LLCGPLPerlMySQL, PostgreSQL, Oracle
Servicetonic 1 ServiceTonic, S.LOn-premise & SaaSJavaMicrosoft SQL Server, MySQL, OracleYesYesYes 21 Day Free Trial
SimpleDesk 0 2009-12-31SimpleDesk TeamBSDPHPMySQL
Simpleticket 0 SpurGPL [4]Ruby on RailsMySQL, PostgreSQL
Supportworks 1 1994Hornbill SystemsProprietaryVisual C++ and PHPMS SQL, MySQL, Oracle, Sybase
TeamWox 1 2008MetaQuotes Software Corp.Proprietary, free for up to 10 users.C++Firebird + own toolsYes free for up tp 10 users
Tracker 0 2001Automation CentreProprietaryGroupware, requires Lotus NotesIBM Lotus Domino
TrackerSuite.Net 0 2006Automation CentreProprietaryC#MS SQL
Vision Helpdesk 3 2007-01-01Vision HelpdeskProprietaryPHP, AJAXMySQLYesYesYes 30 days free trial7 USD for saas and download
VisionFlow 2 2003Visionera ABProprietaryJava, HTML, JavaScriptMy SQL MS SQL ServerYes- 20 day free trial, free for non-profit and open source19 EUR per user per month for base module
Web Help Desk 0 1999MacsDesign Studio, LLCProprietaryJavaOpenBase, MySQL, SQL Server, PostgreSQL, Oracle
Zendesk 0 YesNo20 USD /y/agent max 3288 USD /y/agent
happyfox 0 2011Happyfox IncProprietaryYesYes HelpDeskPilot SoftwareYes 30 days free trial9 USD29 USD staff/agent - mighty plan
oFeatures 0 2015SkyBlowProprietaryYesYes 14 days free trial5 EUR / month Lite Plan (3 agents for free, limit: 50 requests / month. There is an option to change to Standard plan at any time)9 EUR / month Standard Plan (unlimited requests, 3 agents for free). You can pay in: USD AUD CAD GBP EUR PLN NOK
ReadyDesk 1 1999ReadyDeskProprietaryASP.NetMS Access, MS SQL Server, MS SQL ExpressYesYes14.95 USD /month hosted. $99.95 one time fee for on-premise


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