Comparison of help desk issue tracking system softwares

Business > Enterprises > Help Desk
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2015-07-25 17:13:10

List and compare the best helpdesk support & issue tracking system softwares.

You can improve the comparison by adding features criteria or vote & comment for the best help-desk software.

WebsiteLikeLaunch dateCreatorLicenseImplementation language(s)Back endSaasOn Premise VersionFree planStarting pricePrice
Agile-Teamhttp://www.agile-team.com/ 0 2010Agile-Team ApsProprietaryASP.NET, Visual PrologMicrosoft SQL Server, Microsoft SQL Express ServerYesYes300 EUR /y /user
AJ HelpDeskhttp://www.ajsquare.com/products/helpdesk-software/index.php 0 2009AJ Square Inc.ProprietaryPHPMySQL versions from 3.23 to 5.x.
FIT Issue Managementhttp://www.fittrackingsolutions.com/ 0 2004Alcea TechnologiesProprietaryJavaflat-file, optional extension for JDBC compliant databases (e.g. MS SQL, MySQL, Oracle)
GLPIhttp://www.glpi-project.org/ 3 2003INDEPNETGPLPHPMySQL
HEAThttp://www.frontrange.com/software/help-desk/heat/ 0 FrontRange SolutionsProprietaryUnknownUnknown
HelpSpothttp://www.helpspot.com/ 1 2005-10-24UserScape, IncProprietaryPHPMySQL, Microsoft SQL, Postgres- via EngineHostingYes239 USD /user CAPEX540 USD /y base host
IssueNethttp://www.elsitech.com/ 0 Elsinore Technologies Inc.ProprietaryASP.NET, C#, C++SQL Server
iSupporthttp://www.gwi.com/ 0 2000GWI Software, Inc.Proprietary, Commercial, Source Code License availableASP.NET, XHTML, C#Microsoft SQL Server
Jitbit HelpDeskhttps://www.jitbit.com/web-helpdesk/ 1 2006JitbitProprietary, Commercial, Source Code License availableASP.NET MVC, C#SQL ServerYesYes- 21 days free trial, free for bloggers, free for educational orgs29 USD200 USD for UNLIMITED users on the "enterprise" plan
Kayako SupportSuitehttp://www.kayako.com/ 0 2001KayakoProprietary, some parts GPLPHPMySQL
Liberum Help Deskhttp://www.liberum.org/ 0 Doug LuxemGPLASPSQL Server, Access
ManageEngine ServiceDesk Plushttp://www.manageengine.com/products/service-desk/ 1 2006ZOHO CorporationProprietoryJavaMySQL
Mojo Helpdeskhttp://en.wikipedia.org/wiki/Mojo_Helpdesk 0 2006Metadotonline / hosted onlyRuby on RailsMySQL
Numara Track-It!http://www.numarasoftware.com/track-it/ 0 2001Numara SoftwareProprietaryUnknownSQL Server
OggFlowhttp://oggflow.com 2 2013-08-01ProprietaryYesYes14 USD / month49 USD /month
OTRShttp://otrs.org/ 0 otrs.orgAGPLPerlMySQL, PostgreSQL, Oracle, SQL Server
PhaseWare Trackerhttp://www.PhaseWare.com 2 2005PhaseWare, Inc.ProprietaryMicrosoft C#SQL Server 2005, 2008, 2008 R2
Remedy Action Request Systemhttp://www.bmc.com/ 0 1992BMC SoftwareProprietaryUnknownSybase, MS SQL Server, Oracle
Request Trackerhttp://bestpractical.com/rt 0 1999-10-13Best Practical Solutions, LLCGPLPerlMySQL, PostgreSQL, Oracle
Servicetonichttp://www.servicetonic.com/ 1 ServiceTonic, S.LOn-premise & SaaSJavaMicrosoft SQL Server, MySQL, OracleYesYesYes 21 Day Free Trial
SimpleDeskhttp://www.simpledesk.net/ 0 2009-12-31SimpleDesk TeamBSDPHPMySQL
Simpletickethttp://www.simpleticket.net/ 0 SpurGPL [4]Ruby on RailsMySQL, PostgreSQL
Supportworkshttp://www.hornbill.com/products/ 1 1994Hornbill SystemsProprietaryVisual C++ and PHPMS SQL, MySQL, Oracle, Sybase
TeamWoxhttp://www.teamwox.com/en 1 2008MetaQuotes Software Corp.Proprietary, free for up to 10 users.C++Firebird + own toolsYes free for up tp 10 users
Trackerhttp://www.acentre.com/ 0 2001Automation CentreProprietaryGroupware, requires Lotus NotesIBM Lotus Domino
TrackerSuite.Nethttp://www.acentre.com/ 0 2006Automation CentreProprietaryC#MS SQL
Vision Helpdeskhttps://www.visionhelpdesk.com 3 2007-01-01Vision HelpdeskProprietaryPHP, AJAXMySQLYesYesYes 30 days free trial7 USD for saas and download
VisionFlowhttp://visionflow.com 2 2003Visionera ABProprietaryJava, HTML, JavaScriptMy SQL MS SQL ServerYes- 20 day free trial, free for non-profit and open source19 EUR per user per month for base module
Web Help Deskhttp://www.webhelpdesk.com/ 0 1999MacsDesign Studio, LLCProprietaryJavaOpenBase, MySQL, SQL Server, PostgreSQL, Oracle
Zendeskhttp://www.zendesk.com 0 YesNo20 USD /y/agent max 3288 USD /y/agent
happyfoxhttps://www.happyfox.com 0 2011Happyfox IncProprietaryYesYes HelpDeskPilot SoftwareYes 30 days free trial9 USD29 USD staff/agent - mighty plan
oFeatureshttp://oFeatures.com 0 2015SkyBlowProprietaryYesYes 14 days free trial5 EUR / month Lite Plan (3 agents for free, limit: 50 requests / month. There is an option to change to Standard plan at any time)9 EUR / month Standard Plan (unlimited requests, 3 agents for free). You can pay in: USD AUD CAD GBP EUR PLN NOK
ReadyDeskhttp://www.readydesk.com 1 1999ReadyDeskProprietaryASP.NetMS Access, MS SQL Server, MS SQL ExpressYesYes14.95 USD /month hosted. $99.95 one time fee for on-premise
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