oFeatures

oFeatures powers customer service. It provides website owners with easy to use features, which they can copy and paste straight to their website without technical skills. It offers the following features:

• Live Chat
• Customer Feedback
• Ticketing System
• Call Me Back
• Contact Form
• and more

If you have customers worldwide, you can create as many language versions as you need.

The website administrator and his Support Team Members can communicate with customers located anywhere in the world.

oFeatures offers a list of predefined themes as well as the possibility to customize them in any way.

Through Statistics it is possible to have insight and control over customer service performance.

Thanks to built-in video tutorials time spent on getting familiar with oFeatures is reduced.

See the reference side-by-side comparison Top live chats platform

	oFeatures
Website	http://oFeatures.com
Live chat widget
Free trial period	Yes 14 days
Number of paid customers
Pricing plans	Lite Plan 5 Credits/mo* 3 agents for free Limit: 50 requests / month. There is an option to change to Standard plan in the future Standard Plan 10 Credits/mo* unlimited requests 3 agents for free *1 Credit = 1 € You can pay in: USD AUD CAD GBP EUR PLN NOK
Screenshot
Video tour	https://www.youtube.com/watch?v=CBszdc1pHs0
Launch date	2015
Features
Web-based Application	Yes HTML5 Responsive Web Application
IM (Google Talk, Jabber...) integration
Desktop Applications	Yes Compatible with all modern desktop & mobile web browsers
Native mobile application
Works for customers on mobile devices?	Yes Responsive, mobile-friendly predefined themes + Possible customization for mobile version and desktop version independently
Chat statistics	Yes
Multi-site	Yes Unlimited amount of websites
Multiple operators	Yes Unlimited amount of operators - You can decide whether users of your oFeatures account have access to the whole system (as you do) or just to the Support Panel
Conversation transcripts	Yes Unlimited for all plans. Available via the Support Panel.
Offline messages	Yes You can decide on hours in which clients can contact you but even if your chat is off they can still do that using a contact form.
Cobrowsing	Yes
Visual customization	Yes Set of predefined styles which can be customized in any way.
Visitor details	Yes
Predefined responses	Yes
International support	Yes Unlimited amount of languages. Conversations are auto assigned based on language skills of agents.
Clickpath Tracker
Transfer to another operator	Yes User-friendly operator transfer control
Custom extensions	Yes
Proactive chat triggers
Visitor Monitoring
Video chat
Remote screenshot
API	Yes
Social Networks
Like	0 Likes
Website	http://oFeatures.com
Twitter	https://twitter.com/TweetoFeatures
Facebook	https://www.facebook.com/ofeatures