oFeatures

Business > Enterprises > Livechat
2020-10-23 16:49:24
oFeatures powers customer service. It provides website owners with easy to use features, which they can copy and paste straight to their website without technical skills. It offers the following features:

  • Live Chat
  • Customer Feedback
  • Ticketing System
  • Call Me Back
  • Contact Form
  • and more

If you have customers worldwide, you can create as many language versions as you need.

The website administrator and his Support Team Members can communicate with customers located anywhere in the world.

oFeatures offers a list of predefined themes as well as the possibility to customize them in any way.

Through Statistics it is possible to have insight and control over customer service performance.

Thanks to built-in video tutorials time spent on getting familiar with oFeatures is reduced.
Top live chats platform
oFeatures
Websitehttp://oFeatures.com
Live chat widget
Free trial periodYes 14 days
Number of paid customers
Pricing plans
  • Lite Plan
    5 Credits/mo*
    3 agents for free
    Limit: 50 requests / month.
    There is an option to change to Standard plan in the future
  • Standard Plan
    10 Credits/mo*
    unlimited requests
    3 agents for free

    *1 Credit = 1 € You can pay in: USD AUD CAD GBP EUR PLN NOK
Screenshot
Video tourhttps://www.youtube.com/watch?v=CBszdc1pHs0
Launch date2015
Features
Web-based ApplicationYes HTML5 Responsive Web Application
IM (Google Talk, Jabber...) integration
Desktop ApplicationsYes Compatible with all modern desktop & mobile web browsers
Native mobile application
Works for customers on mobile devices?Yes Responsive, mobile-friendly predefined themes + Possible customization for mobile version and desktop version independently
Chat statisticsYes
Multi-siteYes Unlimited amount of websites
Multiple operatorsYes Unlimited amount of operators - You can decide whether users of your oFeatures account have access to the whole system (as you do) or just to the Support Panel
Conversation transcriptsYes Unlimited for all plans. Available via the Support Panel.
Offline messagesYes You can decide on hours in which clients can contact you but even if your chat is off they can still do that using a contact form.
CobrowsingYes
Visual customizationYes Set of predefined styles which can be customized in any way.
Visitor detailsYes
Predefined responsesYes
International supportYes Unlimited amount of languages. Conversations are auto assigned based on language skills of agents.
Clickpath Tracker
Transfer to another operatorYes User-friendly operator transfer control
Custom extensionsYes
Proactive chat triggers
Visitor Monitoring
Video chat
Remote screenshot
APIYes
Social Networks
Like 0
Websitehttp://oFeatures.com
Twitterhttps://twitter.com/TweetoFeatures
Facebookhttps://www.facebook.com/ofeatures
  • 2015-04-09 15:44:54
    2020-10-23 16:49:24
  • Livechat
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL