Comparison of help desk issue tracking system softwares

Business > Enterprises > Help Desk
2022-07-12 11:14:25

List and compare the best helpdesk support & issue tracking system softwares.

You can improve the comparison by adding features criteria or vote & comment for the best help-desk software.

WebsiteLaunch dateCreatorLicenseImplementation language(s)Back endSaaSOn Premise VersionFree planStarting pricePrice
Alcea Technologies Inc TechnologiesProprietaryJavaflat-file, optional extension for JDBC compliant databases (e.g. MS SQL, MySQL, Oracle)
HaloITSM Service SolutionsYesYesYes 30 Day Free Trial29 USD per agent/month29 USD per agent/month (All-inclusive)
happyfoxhttps://www.happyfox.com2011Happyfox IncProprietaryYesYes HelpDeskPilot SoftwareYes 30 days free trial9 USD29 USD staff/agent - mighty plan
HelpDesk Inc.EnglishYesNoYes4 USD
HelpSpot, IncProprietaryPHPMySQL, Microsoft SQL, Postgres- via EngineHostingYes239 USD /user CAPEX540 USD /y base host
HelpSumo Square Inc.ProprietaryPHPYes 30 days free trial14.99 USD per agent24.99 USD Sumo plan.Sumo plan is suitable for multi-location and multi-functional business team.
iSupport Software, Inc.Proprietary, Commercial, Source Code License availableASP.NET, XHTML, C#Microsoft SQL Server
Jitbit HelpDesk, Commercial, Source Code License availableASP.NET MVC, C#SQL ServerYesYes- 21 days free trial, free for bloggers, free for educational orgs29 USD200 USD for UNLIMITED users on the "enterprise" plan
Kayako SupportSuite, some parts GPLPHPMySQL
Liberum Help Desk LuxemGPLASPSQL Server, Access
ManageEngine ServiceDesk Plus CorporationProprietoryJavaMySQL
Mojo Helpdesk / hosted onlyRuby on RailsMySQL
Motadata ITSM Systems, IncProprietaryJavaPostgres, java, node.jsNoYesYes 30 Days Free Trial
Track-It! SoftwareProprietaryUnknownSQL Server
oFeatureshttp://oFeatures.com2015SkyBlowProprietaryYesYes 14 days free trial5 EUR / month Lite Plan (3 agents for free, limit: 50 requests / month. There is an option to change to Standard plan at any time)9 EUR / month Standard Plan (unlimited requests, 3 agents for free). You can pay in: USD AUD CAD GBP EUR PLN NOK
OggFlowhttp://oggflow.com2013-08-01ProprietaryRuns on linux server.YesYes14 USD / month49 USD /month
OTRS, PostgreSQL, Oracle, SQL Server
PhaseWare Trackerhttp://www.PhaseWare.com2005PhaseWare, Inc.ProprietaryMicrosoft C#SQL Server 2005, 2008, 2008 R2
ProProfs Help Desk 15 days free trial0 USD10 USD User/month - Offer delightful support with shared inboxes and basic help desk features.
ReadyDeskhttp://www.readydesk.com1999ReadyDeskProprietaryASP.NetMS Access, MS SQL Server, MS SQL ExpressYesYes14.95 USD /month hosted. $99.95 one time fee for on-premise
Remedy Action Request System SoftwareProprietaryUnknownSybase, MS SQL Server, Oracle
Request Tracker Practical Solutions, LLCGPLPerlMySQL, PostgreSQL, Oracle
Servicetonic, S.LOn-premise & SaaSJavaMicrosoft SQL Server, MySQL, OracleYesYesYes 21 Day Free Trial
SimpleDesk TeamBSDPHPMySQL
Supportworks SystemsProprietaryVisual C++ and PHPMS SQL, MySQL, Oracle, Sybase
TeamWox Software Corp.Proprietary, free for up to 10 users.C++Firebird + own toolsYes free for up tp 10 users
Tracker CentreProprietaryGroupware, requires Lotus NotesIBM Lotus Domino
TrackerSuite.Net CentreProprietaryC#MS SQL
Vision Helpdeskhttps://www.visionhelpdesk.com2007-01-01Vision HelpdeskProprietaryPHP, AJAXMySQLYesYesYes 30 days free trial8 USD per mo for On-Premises and 12 USD per mo SaaS License
VisionFlowhttp://visionflow.com2003Visionera ABProprietaryJava, HTML, JavaScriptMy SQL MS SQL ServerYes- 20 day free trial, free for non-profit and open source19 EUR per user per month for base module
Solarwinds Web Help Desk Studio, LLCProprietaryJavaOpenBase, MySQL, SQL Server, PostgreSQL, Oracle
Zendeskhttp://www.zendesk.comYesNo20 USD /y/agent max 3288 USD /y/agent
DeskXpand DX Lite - Free version for 3 agents7 USD /agent/month84 USD /agent/year


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