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Comparison of help desk issue tracking system softwares

2

List and compare the best helpdesk support & issue tracking system softwares.

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Link
WebsiteLaunch dateCreatorLicenseImplementation language(s)Back endSaaSOn Premise VersionFree planStarting pricePrice
Alcea Technologies Incalceatech.com2004Alcea TechnologiesProprietaryJavaflat-file, optional extension for JDBC compliant databases (e.g. MS SQL, MySQL, Oracle)
GLPIglpi-project.org2003INDEPNETGPLPHPMySQL
HaloITSMhaloitsm.com/...1994Halo Service SolutionsYesYesYes 30 Day Free Trial$ 29 per agent/month$ 29 per agent/month (All-inclusive)
happyfoxhappyfox.com2011Happyfox IncProprietaryYesYes HelpDeskPilot SoftwareYes 30 days free trial$ 9$ 29 staff/agent - mighty plan
HelpDeskhelpdesk.comLiveChat Inc.EnglishYesNoYes$ 4
HelpSpothelpspot.comOct. 24th 2005 UserScape, IncProprietaryPHPMySQL, Microsoft SQL, Postgres- via EngineHostingYes$ 239 /user CAPEX$ 540 /y base host
HelpSumohelpsumo.comAJ Square Inc.ProprietaryPHPYes 30 days free trial$ 14.99 per agent$ 24.99 Sumo plan.Sumo plan is suitable for multi-location and multi-functional business team.
iSupportisupport.com2000GWI Software, Inc.Proprietary, Commercial, Source Code License availableASP.NET, XHTML, C#Microsoft SQL Server
Jitbit HelpDeskjitbit.com/...2006JitbitProprietary, Commercial, Source Code License availableASP.NET MVC, C#SQL ServerYesYes- 21 days free trial, free for bloggers, free for educational orgs$ 29$ 200 for UNLIMITED users on the "enterprise" plan
Kayako SupportSuitekayako.com2001KayakoProprietary, some parts GPLPHPMySQL
Liberum Help Deskliberum.orgDoug LuxemGPLASPSQL Server, Access
LiveAgentliveagent.comJul. 1st 2007
ManageEngine ServiceDesk Plusmanageengine.com/...2006ZOHO CorporationProprietoryJavaMySQL
Mojo Helpdeskmojohelpdesk.com2006Metadotonline / hosted onlyRuby on RailsMySQL
Motadata ITSMmotadata.comApr. 1st 2017 Mindarray Systems, IncProprietaryJavaPostgres, java, node.jsNoYesYes 30 Days Free Trial
Track-It!trackit.com//2001Numara SoftwareProprietaryUnknownSQL Server
oFeaturesofeatures.com2015SkyBlowProprietaryYesYes 14 days free trial€ 5 / month Lite Plan (3 agents for free, limit: 50 requests / month. There is an option to change to Standard plan at any time)€ 9 / month Standard Plan (unlimited requests, 3 agents for free). You can pay in: USD AUD CAD GBP EUR PLN NOK
OggFlowoggflow.comAug. 1st 2013 ProprietaryRuns on linux server.YesYes$ 14 / month$ 49 /month
OTRSotrs.orgotrs.orgAGPLPerlMySQL, PostgreSQL, Oracle, SQL Server
PhaseWare TrackerPhaseWare.com2005PhaseWare, Inc.ProprietaryMicrosoft C#SQL Server 2005, 2008, 2008 R2
ProProfs Help Deskproprofs.com/...2018ProProfsProprietaryPHPMySQLYesYes 15 days free trial$ 0$ 10 User/month - Offer delightful support with shared inboxes and basic help desk features.
ReadyDeskreadydesk.com1999ReadyDeskProprietaryASP.NetMS Access, MS SQL Server, MS SQL ExpressYesYes$ 14.95 /month hosted. $99.95 one time fee for on-premise
Remedy Action Request Systembmc.com1992BMC SoftwareProprietaryUnknownSybase, MS SQL Server, Oracle
Request Trackerbestpractical.com/rtOct. 13th 1999 Best Practical Solutions, LLCGPLPerlMySQL, PostgreSQL, Oracle
Servicetonicservicetonic.com/...Sep. 9th 2009 ServiceTonic, S.LOn-premise & SaaSJavaMicrosoft SQL Server, MySQL, OracleYesYesYes 21 Day Free Trial
SimpleDesksimpledesk.netDec. 31st 2009 SimpleDesk TeamBSDPHPMySQL
Supportworkshornbill.com/...1994Hornbill SystemsProprietaryVisual C++ and PHPMS SQL, MySQL, Oracle, Sybase
TeamWoxteamwox.com/en2008MetaQuotes Software Corp.Proprietary, free for up to 10 users.C++Firebird + own toolsYes free for up tp 10 users
Trackeracentre.com2001Automation CentreProprietaryGroupware, requires Lotus NotesIBM Lotus Domino
TrackerSuite.Netacentre.com2006Automation CentreProprietaryC#MS SQL
Vision Helpdeskvisionhelpdesk.comJan. 1st 2007 Vision HelpdeskProprietaryPHP, AJAXMySQLYesYesYes 30 days free trial$ 8 per mo for On-Premises and 12 USD per mo SaaS License
VisionFlowvisionflow.com2003Visionera ABProprietaryJava, HTML, JavaScriptMy SQL MS SQL ServerYes- 20 day free trial, free for non-profit and open source€ 19 per user per month for base module
Solarwinds Web Help Deskwebhelpdesk.com1999MacsDesign Studio, LLCProprietaryJavaOpenBase, MySQL, SQL Server, PostgreSQL, Oracle
Zendeskzendesk.comYesNo$ 20 /y/agent max 3$ 288 /y/agent
DeskXpanddeskxpand.comMay 1st 2021 BiztechCSProprietaryYesNoYes DX Lite - Free version for 3 agents$ 7 /agent/month$ 84 /agent/year
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Comparison table of the best helpdesk support & issue tracking system softwares.
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Oct. 30th 2022 10:33:31 PM
Jan. 1st 2011 9:57:07 PM
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