List and compare the best helpdesk support & issue tracking system softwares.
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Site web | Date de lancement | Créateurs | License | Implementation language(s) | Back end | SaaS | On Premise Version | Offre gratuite | Prix de base | Prix | |
---|---|---|---|---|---|---|---|---|---|---|---|
Alcea Technologies Inc | https://alceatech.com/ | 2004 | Alcea Technologies | Proprietary | Java | flat-file, optional extension for JDBC compliant databases (e.g. MS SQL, MySQL, Oracle) | |||||
GLPI | http://www.glpi-project.org/ | 2003 | INDEPNET | GPL | PHP | MySQL | Oui | ||||
HaloITSM | https://haloitsm.com/?utm_medium=website&utm_source=socialcompare&utm_campaign=haloitsm-socialcompare-helpdesk-software-article | 1994 | Halo Service Solutions | Oui | Oui | Oui 30 Day Free Trial | 29 USD per agent/month | 29 USD per agent/month (All-inclusive) | |||
happyfox | https://www.happyfox.com | 2011 | Happyfox Inc | Proprietary | Oui | Oui HelpDeskPilot Software | Oui 30 days free trial | 9 USD | 29 USD staff/agent - mighty plan | ||
HelpDesk | https://www.helpdesk.com/ | LiveChat Inc. | English | Oui | Non | Oui | 4 USD | ||||
HelpSpot | http://www.helpspot.com/ | 2005-10-24 | UserScape, Inc | Proprietary | PHP | MySQL, Microsoft SQL, Postgres | - via EngineHosting | Oui | 239 USD /user CAPEX | 540 USD /y base host | |
HelpSumo | http://www.helpsumo.com/ | AJ Square Inc. | Proprietary | PHP | Oui 30 days free trial | 14.99 USD per agent | 24.99 USD Sumo plan.Sumo plan is suitable for multi-location and multi-functional business team. | ||||
iSupport | https://www.isupport.com/ | 2000 | GWI Software, Inc. | Proprietary, Commercial, Source Code License available | ASP.NET, XHTML, C# | Microsoft SQL Server | |||||
Jitbit HelpDesk | https://www.jitbit.com/helpdesk/ | 2006 | Jitbit | Proprietary, Commercial, Source Code License available | ASP.NET MVC, C# | SQL Server | Oui | Oui | - 21 days free trial, free for bloggers, free for educational orgs | 29 USD | 200 USD for UNLIMITED users on the "enterprise" plan |
Kayako SupportSuite | http://www.kayako.com/ | 2001 | Kayako | Proprietary, some parts GPL | PHP | MySQL | |||||
Liberum Help Desk | http://www.liberum.org/ | Doug Luxem | GPL | ASP | SQL Server, Access | ||||||
LiveAgent | http://www.liveagent.com/ | 2007-07-01 | |||||||||
ManageEngine ServiceDesk Plus | http://www.manageengine.com/products/service-desk/ | 2006 | ZOHO Corporation | Proprietory | Java | MySQL | |||||
Mojo Helpdesk | https://mojohelpdesk.com/ | 2006 | Metadot | online / hosted only | Ruby on Rails | MySQL | |||||
Motadata ITSM | https://www.motadata.com/ | 2017-04-01 | Mindarray Systems, Inc | Proprietary | Java | Postgres, java, node.js | Non | Oui | Oui 30 Days Free Trial | ||
Track-It! | https://www.trackit.com// | 2001 | Numara Software | Proprietary | Unknown | SQL Server | |||||
oFeatures | http://oFeatures.com | 2015 | SkyBlow | Proprietary | Oui | Oui 14 days free trial | 5 EUR / month Lite Plan (3 agents for free, limit: 50 requests / month. There is an option to change to Standard plan at any time) | 9 EUR / month Standard Plan (unlimited requests, 3 agents for free). You can pay in: USD AUD CAD GBP EUR PLN NOK | |||
OggFlow | http://oggflow.com | 2013-08-01 | Proprietary | Runs on linux server. | Oui | Oui | 14 USD / month | 49 USD /month | |||
OTRS | http://otrs.org/ | otrs.org | AGPL | Perl | MySQL, PostgreSQL, Oracle, SQL Server | ||||||
PhaseWare Tracker | http://www.PhaseWare.com | 2005 | PhaseWare, Inc. | Proprietary | Microsoft C# | SQL Server 2005, 2008, 2008 R2 | |||||
ProProfs Help Desk | https://www.proprofs.com/helpdesk/ | 2018 | ProProfs | Proprietary | PHP | MySQL | Oui | Oui 15 days free trial | 0 USD | 10 USD User/month - Offer delightful support with shared inboxes and basic help desk features. | |
ReadyDesk | http://www.readydesk.com | 1999 | ReadyDesk | Proprietary | ASP.Net | MS Access, MS SQL Server, MS SQL Express | Oui | Oui | 14.95 USD /month hosted. $99.95 one time fee for on-premise | ||
Remedy Action Request System | http://www.bmc.com/ | 1992 | BMC Software | Proprietary | Unknown | Sybase, MS SQL Server, Oracle | |||||
Request Tracker | http://bestpractical.com/rt | 1999-10-13 | Best Practical Solutions, LLC | GPL | Perl | MySQL, PostgreSQL, Oracle | |||||
Servicetonic | https://www.servicetonic.com/?idSeg=19125 | 2009-09-09 | ServiceTonic, S.L | On-premise & SaaS | Java | Microsoft SQL Server, MySQL, Oracle | Oui | Oui | Oui 21 Day Free Trial | ||
SimpleDesk | http://www.simpledesk.net/ | 2009-12-31 | SimpleDesk Team | BSD | PHP | MySQL | |||||
Supportworks | http://www.hornbill.com/products/ | 1994 | Hornbill Systems | Proprietary | Visual C++ and PHP | MS SQL, MySQL, Oracle, Sybase | |||||
TeamWox | http://www.teamwox.com/en | 2008 | MetaQuotes Software Corp. | Proprietary, free for up to 10 users. | C++ | Firebird + own tools | Oui free for up tp 10 users | ||||
Tracker | http://www.acentre.com/ | 2001 | Automation Centre | Proprietary | Groupware, requires Lotus Notes | IBM Lotus Domino | |||||
TrackerSuite.Net | http://www.acentre.com/ | 2006 | Automation Centre | Proprietary | C# | MS SQL | |||||
Vision Helpdesk | http://www.visionhelpdesk.com | 2007-01-01 | Vision Helpdesk | Proprietary | PHP, AJAX | MySQL | Oui | Oui | Oui 30 days free trial | 8 USD per mo for On-Premises and 12 USD per mo SaaS License | |
VisionFlow | http://www.visionproject.se | 2003 | Visionera AB | Proprietary | Java, HTML, JavaScript | My SQL MS SQL Server | Oui | - 20 day free trial, free for non-profit and open source | 19 EUR per user per month for base module | ||
Solarwinds Web Help Desk | http://www.webhelpdesk.com/ | 1999 | MacsDesign Studio, LLC | Proprietary | Java | OpenBase, MySQL, SQL Server, PostgreSQL, Oracle | |||||
Zendesk | http://www.zendesk.com | Oui | Non | 20 USD /y/agent max 3 | 288 USD /y/agent |
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