Comparison of help desk issue tracking system softwares

Entreprises > Entreprises > Help Desk
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2020-03-18 16:13:53

List and compare the best helpdesk support & issue tracking system softwares.

You can improve the comparison by adding features criteria or vote & comment for the best help-desk software.

Site webJ'aimeDate de lancementCréateursLicenseImplementation language(s)Back endSaasOn Premise VersionOffre gratuitePrix de basePrix
Agile-Teamhttp://www.agile-team.com/ 1 2010Agile-Team ApsProprietaryASP.NET, Visual PrologMicrosoft SQL Server, Microsoft SQL Express ServerOuiOui300 EUR /y /user
ProProfs Help Deskhttps://www.proprofs.com/helpdesk/ 1 2018ProProfsProprietaryPHPMySQLOuiOui 15 days free trial0 USD10 USD User/month - Offer delightful support with shared inboxes and basic help desk features.
AJ HelpDeskhttp://www.ajsquare.com/products/helpdesk-software/index.php 0 2009AJ Square Inc.ProprietaryPHPMySQL versions from 3.23 to 5.x.
FIT Issue Managementhttp://www.fittrackingsolutions.com/ 0 2004Alcea TechnologiesProprietaryJavaflat-file, optional extension for JDBC compliant databases (e.g. MS SQL, MySQL, Oracle)
GLPIhttp://www.glpi-project.org/ 3 2003INDEPNETGPLPHPMySQLOui
HEAThttp://www.frontrange.com/software/help-desk/heat/ 0 FrontRange SolutionsProprietaryUnknownUnknown
HelpSpothttp://www.helpspot.com/ 1 2005-10-24UserScape, IncProprietaryPHPMySQL, Microsoft SQL, Postgres- via EngineHostingOui239 USD /user CAPEX540 USD /y base host
IssueNethttp://www.elsitech.com/ 0 Elsinore Technologies Inc.ProprietaryASP.NET, C#, C++SQL Server
iSupporthttp://www.gwi.com/ 0 2000GWI Software, Inc.Proprietary, Commercial, Source Code License availableASP.NET, XHTML, C#Microsoft SQL Server
Jitbit HelpDeskhttps://www.jitbit.com/helpdesk/ 3 2006JitbitProprietary, Commercial, Source Code License availableASP.NET MVC, C#SQL ServerOuiOui- 21 days free trial, free for bloggers, free for educational orgs29 USD200 USD for UNLIMITED users on the "enterprise" plan
Kayako SupportSuitehttp://www.kayako.com/ 1 2001KayakoProprietary, some parts GPLPHPMySQL
Liberum Help Deskhttp://www.liberum.org/ 0 Doug LuxemGPLASPSQL Server, Access
ManageEngine ServiceDesk Plushttp://www.manageengine.com/products/service-desk/ 1 2006ZOHO CorporationProprietoryJavaMySQL
Mojo Helpdeskhttp://en.wikipedia.org/wiki/Mojo_Helpdesk 0 2006Metadotonline / hosted onlyRuby on RailsMySQL
Numara Track-It!http://www.numarasoftware.com/track-it/ 0 2001Numara SoftwareProprietaryUnknownSQL Server
OggFlowhttp://oggflow.com 2 2013-08-01ProprietaryRuns on linux server.OuiOui14 USD / month49 USD /month
OTRShttp://otrs.org/ 0 otrs.orgAGPLPerlMySQL, PostgreSQL, Oracle, SQL Server
PhaseWare Trackerhttp://www.PhaseWare.com 2 2005PhaseWare, Inc.ProprietaryMicrosoft C#SQL Server 2005, 2008, 2008 R2
Remedy Action Request Systemhttp://www.bmc.com/ 0 1992BMC SoftwareProprietaryUnknownSybase, MS SQL Server, Oracle
Request Trackerhttp://bestpractical.com/rt 0 1999-10-13Best Practical Solutions, LLCGPLPerlMySQL, PostgreSQL, Oracle
Servicetonichttps://www.servicetonic.com/?idSeg=19125 2 2009-09-09ServiceTonic, S.LOn-premise & SaaSJavaMicrosoft SQL Server, MySQL, OracleOuiOuiOui 21 Day Free Trial
SimpleDeskhttp://www.simpledesk.net/ 0 2009-12-31SimpleDesk TeamBSDPHPMySQL
Simpletickethttp://www.simpleticket.net/ 0 SpurGPL [4]Ruby on RailsMySQL, PostgreSQL
Supportworkshttp://www.hornbill.com/products/ 1 1994Hornbill SystemsProprietaryVisual C++ and PHPMS SQL, MySQL, Oracle, Sybase
TeamWoxhttp://www.teamwox.com/en 1 2008MetaQuotes Software Corp.Proprietary, free for up to 10 users.C++Firebird + own toolsOui free for up tp 10 users
Trackerhttp://www.acentre.com/ 0 2001Automation CentreProprietaryGroupware, requires Lotus NotesIBM Lotus Domino
TrackerSuite.Nethttp://www.acentre.com/ 0 2006Automation CentreProprietaryC#MS SQL
Vision Helpdeskhttp://www.visionhelpdesk.com 5 2007-01-01Vision HelpdeskProprietaryPHP, AJAXMySQLOuiOuiOui 30 days free trial7 USD for saas and download
VisionFlowhttp://www.visionproject.se 2 2003Visionera ABProprietaryJava, HTML, JavaScriptMy SQL MS SQL ServerOui- 20 day free trial, free for non-profit and open source19 EUR per user per month for base module
Web Help Deskhttp://www.webhelpdesk.com/ 0 1999MacsDesign Studio, LLCProprietaryJavaOpenBase, MySQL, SQL Server, PostgreSQL, Oracle
Zendeskhttp://www.zendesk.com 1 OuiNon20 USD /y/agent max 3288 USD /y/agent
happyfoxhttps://www.happyfox.com 0 2011Happyfox IncProprietaryOuiOui HelpDeskPilot SoftwareOui 30 days free trial9 USD29 USD staff/agent - mighty plan
oFeatureshttp://oFeatures.com 0 2015SkyBlowProprietaryOuiOui 14 days free trial5 EUR / month Lite Plan (3 agents for free, limit: 50 requests / month. There is an option to change to Standard plan at any time)9 EUR / month Standard Plan (unlimited requests, 3 agents for free). You can pay in: USD AUD CAD GBP EUR PLN NOK
ReadyDeskhttp://www.readydesk.com 1 1999ReadyDeskProprietaryASP.NetMS Access, MS SQL Server, MS SQL ExpressOuiOui14.95 USD /month hosted. $99.95 one time fee for on-premise
HelpSumohttp://www.helpsumo.com/ 0 AJ Square Inc.ProprietaryPHPOui 30 days free trial14.99 USD per agent24.99 USD Sumo plan.Sumo plan is suitable for multi-location and multi-functional business team.
Motadata ITSMhttps://www.motadata.com/ 1 2017-04-01Mindarray Systems, IncProprietaryJavaPostgres, java, node.jsNonOuiOui 30 Days Free Trial
HelpDeskhttps://www.helpdesk.com/ 0 LiveChat Inc.EnglishOuiNonOui4 USD
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