Comparison of help desk issue tracking system softwares

Entreprises > Entreprises > Help Desk
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2020-10-23 20:09:59

List and compare the best helpdesk support & issue tracking system softwares.

You can improve the comparison by adding features criteria or vote & comment for the best help-desk software.

Site webDate de lancementCréateursLicenseImplementation language(s)Back endSaaSOn Premise VersionOffre gratuitePrix de basePrix
Alcea Technologies Inchttps://alceatech.com/2004Alcea TechnologiesProprietaryJavaflat-file, optional extension for JDBC compliant databases (e.g. MS SQL, MySQL, Oracle)
GLPIhttp://www.glpi-project.org/2003INDEPNETGPLPHPMySQLOui
happyfoxhttps://www.happyfox.com2011Happyfox IncProprietaryOuiOui HelpDeskPilot SoftwareOui 30 days free trial9 USD29 USD staff/agent - mighty plan
HelpDeskhttps://www.helpdesk.com/LiveChat Inc.EnglishOuiNonOui4 USD
HelpSpothttp://www.helpspot.com/2005-10-24UserScape, IncProprietaryPHPMySQL, Microsoft SQL, Postgres- via EngineHostingOui239 USD /user CAPEX540 USD /y base host
HelpSumohttp://www.helpsumo.com/AJ Square Inc.ProprietaryPHPOui 30 days free trial14.99 USD per agent24.99 USD Sumo plan.Sumo plan is suitable for multi-location and multi-functional business team.
iSupporthttps://www.isupport.com/2000GWI Software, Inc.Proprietary, Commercial, Source Code License availableASP.NET, XHTML, C#Microsoft SQL Server
Jitbit HelpDeskhttps://www.jitbit.com/helpdesk/2006JitbitProprietary, Commercial, Source Code License availableASP.NET MVC, C#SQL ServerOuiOui- 21 days free trial, free for bloggers, free for educational orgs29 USD200 USD for UNLIMITED users on the "enterprise" plan
Kayako SupportSuitehttp://www.kayako.com/2001KayakoProprietary, some parts GPLPHPMySQL
Liberum Help Deskhttp://www.liberum.org/Doug LuxemGPLASPSQL Server, Access
LiveAgenthttp://www.liveagent.com/2007-07-01
ManageEngine ServiceDesk Plushttp://www.manageengine.com/products/service-desk/2006ZOHO CorporationProprietoryJavaMySQL
Mojo Helpdeskhttps://mojohelpdesk.com/2006Metadotonline / hosted onlyRuby on RailsMySQL
Motadata ITSMhttps://www.motadata.com/2017-04-01Mindarray Systems, IncProprietaryJavaPostgres, java, node.jsNonOuiOui 30 Days Free Trial
Track-It!https://www.trackit.com//2001Numara SoftwareProprietaryUnknownSQL Server
oFeatureshttp://oFeatures.com2015SkyBlowProprietaryOuiOui 14 days free trial5 EUR / month Lite Plan (3 agents for free, limit: 50 requests / month. There is an option to change to Standard plan at any time)9 EUR / month Standard Plan (unlimited requests, 3 agents for free). You can pay in: USD AUD CAD GBP EUR PLN NOK
OggFlowhttp://oggflow.com2013-08-01ProprietaryRuns on linux server.OuiOui14 USD / month49 USD /month
OTRShttp://otrs.org/otrs.orgAGPLPerlMySQL, PostgreSQL, Oracle, SQL Server
PhaseWare Trackerhttp://www.PhaseWare.com2005PhaseWare, Inc.ProprietaryMicrosoft C#SQL Server 2005, 2008, 2008 R2
ProProfs Help Deskhttps://www.proprofs.com/helpdesk/2018ProProfsProprietaryPHPMySQLOuiOui 15 days free trial0 USD10 USD User/month - Offer delightful support with shared inboxes and basic help desk features.
ReadyDeskhttp://www.readydesk.com1999ReadyDeskProprietaryASP.NetMS Access, MS SQL Server, MS SQL ExpressOuiOui14.95 USD /month hosted. $99.95 one time fee for on-premise
Remedy Action Request Systemhttp://www.bmc.com/1992BMC SoftwareProprietaryUnknownSybase, MS SQL Server, Oracle
Request Trackerhttp://bestpractical.com/rt1999-10-13Best Practical Solutions, LLCGPLPerlMySQL, PostgreSQL, Oracle
Servicetonichttps://www.servicetonic.com/?idSeg=191252009-09-09ServiceTonic, S.LOn-premise & SaaSJavaMicrosoft SQL Server, MySQL, OracleOuiOuiOui 21 Day Free Trial
SimpleDeskhttp://www.simpledesk.net/2009-12-31SimpleDesk TeamBSDPHPMySQL
Supportworkshttp://www.hornbill.com/products/1994Hornbill SystemsProprietaryVisual C++ and PHPMS SQL, MySQL, Oracle, Sybase
TeamWoxhttp://www.teamwox.com/en2008MetaQuotes Software Corp.Proprietary, free for up to 10 users.C++Firebird + own toolsOui free for up tp 10 users
Trackerhttp://www.acentre.com/2001Automation CentreProprietaryGroupware, requires Lotus NotesIBM Lotus Domino
TrackerSuite.Nethttp://www.acentre.com/2006Automation CentreProprietaryC#MS SQL
Vision Helpdeskhttp://www.visionhelpdesk.com2007-01-01Vision HelpdeskProprietaryPHP, AJAXMySQLOuiOuiOui 30 days free trial7 USD for saas and download
VisionFlowhttp://www.visionproject.se2003Visionera ABProprietaryJava, HTML, JavaScriptMy SQL MS SQL ServerOui- 20 day free trial, free for non-profit and open source19 EUR per user per month for base module
Solarwinds Web Help Deskhttp://www.webhelpdesk.com/1999MacsDesign Studio, LLCProprietaryJavaOpenBase, MySQL, SQL Server, PostgreSQL, Oracle
Zendeskhttp://www.zendesk.comOuiNon20 USD /y/agent max 3288 USD /y/agent
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