Comparison of help desk issue tracking system softwares

Entreprises > Entreprises > Help Desk
2021-12-27 11:28:53

List and compare the best helpdesk support & issue tracking system softwares.

You can improve the comparison by adding features criteria or vote & comment for the best help-desk software.

Site webDate de lancementCréateursLicenseImplementation language(s)Back endSaaSOn Premise VersionOffre gratuitePrix de basePrix
Alcea Technologies Inc TechnologiesProprietaryJavaflat-file, optional extension for JDBC compliant databases (e.g. MS SQL, MySQL, Oracle)
HaloITSM Service SolutionsOuiOuiOui 30 Day Free Trial29 USD per agent/month29 USD per agent/month (All-inclusive)
happyfoxhttps://www.happyfox.com2011Happyfox IncProprietaryOuiOui HelpDeskPilot SoftwareOui 30 days free trial9 USD29 USD staff/agent - mighty plan
HelpDesk Inc.EnglishOuiNonOui4 USD
HelpSpot, IncProprietaryPHPMySQL, Microsoft SQL, Postgres- via EngineHostingOui239 USD /user CAPEX540 USD /y base host
HelpSumo Square Inc.ProprietaryPHPOui 30 days free trial14.99 USD per agent24.99 USD Sumo plan.Sumo plan is suitable for multi-location and multi-functional business team.
iSupport Software, Inc.Proprietary, Commercial, Source Code License availableASP.NET, XHTML, C#Microsoft SQL Server
Jitbit HelpDesk, Commercial, Source Code License availableASP.NET MVC, C#SQL ServerOuiOui- 21 days free trial, free for bloggers, free for educational orgs29 USD200 USD for UNLIMITED users on the "enterprise" plan
Kayako SupportSuite, some parts GPLPHPMySQL
Liberum Help Desk LuxemGPLASPSQL Server, Access
ManageEngine ServiceDesk Plus CorporationProprietoryJavaMySQL
Mojo Helpdesk / hosted onlyRuby on RailsMySQL
Motadata ITSM Systems, IncProprietaryJavaPostgres, java, node.jsNonOuiOui 30 Days Free Trial
Track-It! SoftwareProprietaryUnknownSQL Server
oFeatureshttp://oFeatures.com2015SkyBlowProprietaryOuiOui 14 days free trial5 EUR / month Lite Plan (3 agents for free, limit: 50 requests / month. There is an option to change to Standard plan at any time)9 EUR / month Standard Plan (unlimited requests, 3 agents for free). You can pay in: USD AUD CAD GBP EUR PLN NOK
OggFlowhttp://oggflow.com2013-08-01ProprietaryRuns on linux server.OuiOui14 USD / month49 USD /month
OTRS, PostgreSQL, Oracle, SQL Server
PhaseWare Trackerhttp://www.PhaseWare.com2005PhaseWare, Inc.ProprietaryMicrosoft C#SQL Server 2005, 2008, 2008 R2
ProProfs Help Desk 15 days free trial0 USD10 USD User/month - Offer delightful support with shared inboxes and basic help desk features.
ReadyDeskhttp://www.readydesk.com1999ReadyDeskProprietaryASP.NetMS Access, MS SQL Server, MS SQL ExpressOuiOui14.95 USD /month hosted. $99.95 one time fee for on-premise
Remedy Action Request System SoftwareProprietaryUnknownSybase, MS SQL Server, Oracle
Request Tracker Practical Solutions, LLCGPLPerlMySQL, PostgreSQL, Oracle
Servicetonic, S.LOn-premise & SaaSJavaMicrosoft SQL Server, MySQL, OracleOuiOuiOui 21 Day Free Trial
SimpleDesk TeamBSDPHPMySQL
Supportworks SystemsProprietaryVisual C++ and PHPMS SQL, MySQL, Oracle, Sybase
TeamWox Software Corp.Proprietary, free for up to 10 users.C++Firebird + own toolsOui free for up tp 10 users
Tracker CentreProprietaryGroupware, requires Lotus NotesIBM Lotus Domino
TrackerSuite.Net CentreProprietaryC#MS SQL
Vision Helpdeskhttp://www.visionhelpdesk.com2007-01-01Vision HelpdeskProprietaryPHP, AJAXMySQLOuiOuiOui 30 days free trial8 USD per mo for On-Premises and 12 USD per mo SaaS License
VisionFlowhttp://www.visionproject.se2003Visionera ABProprietaryJava, HTML, JavaScriptMy SQL MS SQL ServerOui- 20 day free trial, free for non-profit and open source19 EUR per user per month for base module
Solarwinds Web Help Desk Studio, LLCProprietaryJavaOpenBase, MySQL, SQL Server, PostgreSQL, Oracle
Zendeskhttp://www.zendesk.comOuiNon20 USD /y/agent max 3288 USD /y/agent


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