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Comparison of help desk issue tracking system softwares

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List and compare the best helpdesk support & issue tracking system softwares.

You can improve the comparison by adding features criteria or vote & comment for the best help-desk software.

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Site webDate de lancementCréateursLicenseImplementation language(s)Back endSaaSOn Premise VersionOffre gratuitePrix de basePrix
Alcea Technologies Incalceatech.com2004Alcea TechnologiesProprietaryJavaflat-file, optional extension for JDBC compliant databases (e.g. MS SQL, MySQL, Oracle)
GLPIglpi-project.org2003INDEPNETGPLPHPMySQLOui
HaloITSMhaloitsm.com/...1994Halo Service SolutionsOuiOuiOui 30 Day Free Trial29 $ per agent/month29 $ per agent/month (All-inclusive)
happyfoxhappyfox.com2011Happyfox IncProprietaryOuiOui HelpDeskPilot SoftwareOui 30 days free trial9 $29 $ staff/agent - mighty plan
HelpDeskhelpdesk.comLiveChat Inc.EnglishOuiNonOui4 $
HelpSpothelpspot.com24 oct. 2005 UserScape, IncProprietaryPHPMySQL, Microsoft SQL, Postgres- via EngineHostingOui239 $ /user CAPEX540 $ /y base host
HelpSumohelpsumo.comAJ Square Inc.ProprietaryPHPOui 30 days free trial14,99 $ per agent24,99 $ Sumo plan.Sumo plan is suitable for multi-location and multi-functional business team.
iSupportisupport.com2000GWI Software, Inc.Proprietary, Commercial, Source Code License availableASP.NET, XHTML, C#Microsoft SQL Server
Jitbit HelpDeskjitbit.com/...2006JitbitProprietary, Commercial, Source Code License availableASP.NET MVC, C#SQL ServerOuiOui- 21 days free trial, free for bloggers, free for educational orgs29 $200 $ for UNLIMITED users on the "enterprise" plan
Kayako SupportSuitekayako.com2001KayakoProprietary, some parts GPLPHPMySQL
Liberum Help Deskliberum.orgDoug LuxemGPLASPSQL Server, Access
LiveAgentliveagent.com1 jul. 2007
ManageEngine ServiceDesk Plusmanageengine.com/...2006ZOHO CorporationProprietoryJavaMySQL
Mojo Helpdeskmojohelpdesk.com2006Metadotonline / hosted onlyRuby on RailsMySQL
Motadata ITSMmotadata.com1 avr. 2017 Mindarray Systems, IncProprietaryJavaPostgres, java, node.jsNonOuiOui 30 Days Free Trial
Track-It!trackit.com//2001Numara SoftwareProprietaryUnknownSQL Server
oFeaturesofeatures.com2015SkyBlowProprietaryOuiOui 14 days free trial5 € / month Lite Plan (3 agents for free, limit: 50 requests / month. There is an option to change to Standard plan at any time)9 € / month Standard Plan (unlimited requests, 3 agents for free). You can pay in: USD AUD CAD GBP EUR PLN NOK
OggFlowoggflow.com1 aoû. 2013 ProprietaryRuns on linux server.OuiOui14 $ / month49 $ /month
OTRSotrs.orgotrs.orgAGPLPerlMySQL, PostgreSQL, Oracle, SQL Server
PhaseWare TrackerPhaseWare.com2005PhaseWare, Inc.ProprietaryMicrosoft C#SQL Server 2005, 2008, 2008 R2
ProProfs Help Deskproprofs.com/...2018ProProfsProprietaryPHPMySQLOuiOui 15 days free trial0 $10 $ User/month - Offer delightful support with shared inboxes and basic help desk features.
ReadyDeskreadydesk.com1999ReadyDeskProprietaryASP.NetMS Access, MS SQL Server, MS SQL ExpressOuiOui14,95 $ /month hosted. $99.95 one time fee for on-premise
Remedy Action Request Systembmc.com1992BMC SoftwareProprietaryUnknownSybase, MS SQL Server, Oracle
Request Trackerbestpractical.com/rt13 oct. 1999 Best Practical Solutions, LLCGPLPerlMySQL, PostgreSQL, Oracle
Servicetonicservicetonic.com/...9 sep. 2009 ServiceTonic, S.LOn-premise & SaaSJavaMicrosoft SQL Server, MySQL, OracleOuiOuiOui 21 Day Free Trial
SimpleDesksimpledesk.net31 déc. 2009 SimpleDesk TeamBSDPHPMySQL
Supportworkshornbill.com/...1994Hornbill SystemsProprietaryVisual C++ and PHPMS SQL, MySQL, Oracle, Sybase
TeamWoxteamwox.com/en2008MetaQuotes Software Corp.Proprietary, free for up to 10 users.C++Firebird + own toolsOui free for up tp 10 users
Trackeracentre.com2001Automation CentreProprietaryGroupware, requires Lotus NotesIBM Lotus Domino
TrackerSuite.Netacentre.com2006Automation CentreProprietaryC#MS SQL
Vision Helpdeskvisionhelpdesk.com1 jan. 2007 Vision HelpdeskProprietaryPHP, AJAXMySQLOuiOuiOui 30 days free trial8 $ per mo for On-Premises and 12 USD per mo SaaS License
VisionFlowvisionproject.se2003Visionera ABProprietaryJava, HTML, JavaScriptMy SQL MS SQL ServerOui- 20 day free trial, free for non-profit and open source19 € per user per month for base module
Solarwinds Web Help Deskwebhelpdesk.com1999MacsDesign Studio, LLCProprietaryJavaOpenBase, MySQL, SQL Server, PostgreSQL, Oracle
Zendeskzendesk.comOuiNon20 $ /y/agent max 3288 $ /y/agent
DeskXpanddeskxpand.com1 mai 2021 BiztechCSProprietaryOuiNonOui DX Lite - Free version for 3 agents7 $ /agent/month84 $ /agent/year
Inclure
Comparison table of the best helpdesk support & issue tracking system softwares.
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30 oct. 2022 22:33:31
1 jan. 2011 21:57:07
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Avis utilisateurs et commentaires

  • Sachin Jadhav le 24 déc. 2021 11:35:04
    a commenté Vision Helpdesk

    Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software

  • amartya_g le 3 mai 2019 12:18:56

    Simple and power ITSM tool with a modern UI.

  • vic le 5 mai 2017 17:51:19

    Been using this for 4 years, awesome

  • David Cacik le 15 aoû. 2016 10:56:32
    a aimé LiveAgent

    Perfect Live Chat Software. Love the customer service too ;)

  • Milind Patil le 15 mai 2015 05:28:48

    fantastic

  • Sachin Jadhav le 29 oct. 2014 12:23:10

    Vision Helpdesk url needs to be changed to visionhelpdesk.com

  • ankitatiwari le 15 jul. 2014 07:54:45

    I found Banckle.Helpdesk App better then any other helpdesk app i have used, it offers many new features which i haven't seen in any other apps. You should also add Banckle.Helpdesk in your list also. banckle.com/...

  • Carlos Iñiguez le 24 mai 2014 18:13:58
    a aimé GLPI

    I am implementing GLPI in my Job. It`s just we need. It's work perfectly.

  • Emily le 20 aoû. 2012 08:06:36
    a aimé TeamWox

    There are additional features: ip pbx, crm, service desk, chat, forum, team management

  • Vanina le 14 aoû. 2012 22:23:18

    Hello @sridevi, you just need to click on "add data" button below the comparison table or on the "+" button on the top left corner of the table in order to add criteria or items to compare.

  • sridevi le 7 avr. 2012 09:11:02

    Hi, Here I would like to AJ Help Desk which is the best web based help desk software with robust ticket support solutions. It covers support,live chat services support & online support solutions for all your business needs. ajsquare.com/...

  • jpctx le 9 aoû. 2011 20:55:59

    Great overall product.

  • Bharathi Priya le 14 jul. 2011 12:46:13

    Best help desk software ever..

  • Graham le 24 mai 2011 09:17:16
    a aimé Supportworks

    Excellent quality all round