Comparatif des fournisseurs de VOIP pour les PME

Entreprises > Entreprises > Help Desk
5
2020-10-23 07:54:11

Liste des meilleurs fournisseurs de téléphonie par internet VoIP

Voici un tableau comparatif de services de VoIP (Voice over Internet Protocol) qui permet de faire des appels téléphoniques en passant pas une connexion internet plutôt qu'une ligne téléphonique analogique Cela coûte beaucoup moins cher, donc c'est une manière efficace de passer des appels bon marché pour les petites entreprise PME pour réduire leur facture pour notamment les appels internationaux.

Ce comparatif est dédié aux fournisseurs VOIP pour les entreprises car il se concentre sur les besoins des entreprises (qui cherche une solution fiable, avec des fonctionnalités professionnelles: PBX, compatibilité fax, gestion des appels avancés, lignes téléphoniques multiple, fonctionnalités mobile...).

AircallChannelsGrassHopperRingCentralRingioFonvirtual
J'aime 8 10 0 0 0 1
DescriptionEasy to use phone support software. Instantly get phone numbers in 30+ countries and distribute calls to your team wherever they are.

Channels fromerly CrazyCall is an internet telephony solution. Get local phone numbers from over 70 countries, create campaigns, manage your contacts and automatically call prospects from your list.

The Entrepreneur's Phone SystemCloud-based phone and fax serviceHosted PBX with CRM Integration for Your BusinessThanks to the different services offered by Fonvirtual, businesses can now improve their professional image, enhance their online sales, make transactions over the phone, optimize customer service, and globalize their company presence. All with the best prices.
Site webhttps://aircall.io/https://www.channels.app/https://grasshopper.com/https://www.ringcentral.com/http://ringio.comhttps://www.fonvirtual.com/en/
Date de lancement2014-07-012014200320032009
CréateursOlivier Pailhes, Quentin Nickmans, Thibaud ElzierePaweł ZającSiamak Taghaddos & David HauserVlad ShmunisMichael Zirngibl & Sam Aparicio & Ashish Soni
Vidéohttps://www.youtube.com/watch?v=mtnnSRjov0Mhttps://www.youtube.com/watch?feature=player_embedded&v=O1VkAyZdq98https://www.youtube.com/watch?v=OslF8_CWNYghttps://www.youtube.com/watch?v=X3mUQFwa0zghttps://vimeo.com/261512670
Tarifs
Tarifsà partir de 30€/utilisateur par moisFree Trial: Available (No Credit Card required)
Pricing model: Subscription
CrazyCall offers 3 plans:
- Plan Starter: $11 per user/month
- Plan Team: $22 per user/month
- Plan Professional: $45 per user/month

Apart from subscription, your final monthly cost will depend on how many calls you make and to which countries.
  • Pay As You Grow: $12/mo & 6¢ / Minute & 1 Toll Free/Local Number
  • RAMP: $24/mo & 500 Minutes/mo & 1 Toll Free/Local Number
  • GROW: $49/mo & 2,000 Minutes/mo & 2 Toll Free/Local Numbers
  • MAX: $199/mo & 10,000 Minutes/mo & 3 Toll Free/Local Numbers & Unlimited Voice Studio (usually it costs $75 per recording)
  • $39.99/mo per user (1 user)
  • $29.99/mo per user (between 2 and 19 users)
  • $21.99/mo per user (between 20 and 99 users)
  • $19.99/mo per user (100+ users)
  • $49/mo (1 - 2 users)
  • $74/mo (3 users)
  • $99/mo (4 users)
  • then $25/mo for each extra user
  • special pricing for accounts larger than 10 users
  • and discounts on quarterly and annual billing
Période d'essai gratuiteOui 14 joursOui 14 daysNon but 30 Day Money Back GuaranteeOui 30 days (valid for 4 or more users only)Non but 30-Day Money-Back Guarantee
Frais d'installationNonNonNon free for the moment, it seems it was $25 beforeNon $0
Frais de résiliationNon cancel at any timeNon cancel at any timeNon cancel at any timeNon cancel at any timeNon cancel at any timeNon cancel at any time
Fonctionnalités
Numéro au tarif gratuitOui Toll-free numbers availableOuiOui Choose a toll free or vanity number. Get an 800, 888, 866, 855 or 877 numberOui Choose from 800, 888, 877, 866, 855 or toll-free vanity numbers.OuiOui
Numéro au tarif localOuiOui Get local numbers from over 70 countriesOui Local Number from anywhere in the U.S.Oui Establish a local presence with over 200 available area codes.OuiOui Local numbers from 30+ countries, including the United States
Portabilité de votre numéroOui Sur demandeOui Add your existing number to CrazyCall at no additional cost.Oui Easily port your existing toll free or local number to Grasshopper.OuiOui
Extensions illimitésOuiOui Each extension has its own call forwarding, voicemail and message delivery settings, allowing every employee to customize their extension.Oui
Musique d'attenteOui Choose the music you want or use the default ringing tone.Oui You can choose from several available music selections or upload your own custom music and on hold commercials right online.Oui Choose the music and messages to play according to time, day, and Caller ID information. Customize each extension with its own selection of music and messages.Oui upload an audio file with your produced commercial messageOui Choose which type of music callers listen to while they are on hold
Accueil personnaliséOui Synthèse vocale, ou votre propre enregistrementOui on requestOuiOuiOuiOui Create custom greetings, have certain languages, give information about the company during greetings, and more
Enregistrement de voix en studioOui dizaines de voix et langues différentesOui With several professional voice talents available you can find the right sound to suit any small business. We can even record in different languages and produce top quality on hold commercials on request.
Règles de réponseOui Heures d'ouvertures et message d'absenceOui You can configure answering rules in the inbound call settings: either answer all calls, automatically disconnect, play a busy line signal or forward to any other number of your choice.Oui Give your business phone system the flexibility to work around any schedule. Answering rules route calls based on a range of options for your company main number, as well as for individual extensions and mailboxes.Oui
Collaboration (partager, assigner...)Oui Archivage des appels, partages des contacts, ...Oui Once user add a note or mark call with a status, it becomes visible to the other users in the contact historyOui
Appels illimitésOuiOui Unlimited calls to the US & Canada in Plan COui US and Canada onlyOui Unlimited US & Canada Inbound & Outbound calling included with every line
Unlimited Call HandlingOuiOui take unlimited inbound calls no matter the plan you chooseOui Take calls from multiple callers all at once even during instances of high call volume.
Name DirectoryOui Simply enter your employee names online, and callers can search for them by first or last name.OuiOuiOui
Conférence téléphoniqueOuiOuiOuiOui
Cloud FaxNonOuiOui Faxes are delivered to you via email as PDF attachments. Unlimited fax receiving and sending for a flat $10/mo per fax line
Transfert d'appelOui Each user can choose to get calls forwarded to one or several phones.OuiOui With Call Forwarding, you and your employees can be reached on virtually any telephone in the world whether on your cell, in the office, or at home.Oui Always be in the right place, at the right time to take calls.Oui
Filtrage des appelsOuiOui Once the call is answered, you see the full contact history along with the contact detailsOui When you answer a Grasshopper call, you’ll have 3 options to choose from. 1. answer the call, 2. send the caller to voicemail or 3. hear the caller’s phone number.Oui Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail.Oui Call Whisper, or call screening, is used by team members to determine who is calling before accepting the call. The call recipient can choose to take the call, send the call into voicemail, or even redirect the call to another team member.Oui
Call BlastOuiOui With a power dialer, offered by CrazyCall, each user can place one call at the same time, but the time between the calls can be configured and reduced in the call settingsOui call blast multiple phones at the same time.Oui
Enregistrement de l'appelOuiOui Yes, each call is recorded and available for download. You can also use live listening to to monitor conversations in real timeOui Keep a record of your company’s most important phone calls.Oui Securely record incoming calls, record outbound calls and never worry about losing a record of this conversation later when you really need it. Pricing: $10/user/mo (min. 2 users)Oui Record your calls and have them sent to your email. Or, record transcriptions of each call.
Journal des appelsOui partage du journal des appels avec toute l'équipeOui Yes, you can check the contact history and see the user activity, including phone calls, status changes, notes and data modifications, displayed in chronological orderOui keep a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialed, and the time, date, and duration of the call.Oui Keep statistical records and reports of each and every call.
Call FlipOuiNonOui With Call Flip you can simply move an ongoing call between your desk phone, mobile phone or softphone.NonOui
RépondeurOui message répondeur envoyé par emailOuiOui Voicemails are converted to WAV or MP3 audio files and sent via email or multimedia messages.OuiOuiOui
Répondeur visuelOui vue partagé des messages avec l'application AircallNonOuiOui Visual Voicemail: Department voicemail allows teams of people to see voicemails left by customers and easily distribute the follow up tasksOui
Click to CallOui Easily add a Call button on your website to let visitors call you without friction. Use Aircall design or yours.OuiOui Click to Call or Click to Speak options on your website. They may call you directly from the website itself, or enter their phone number to receive a call on their phone.
REST API- Webhooks availableOuiNonNonOui Ringio CRM API
Intégration avec des services tiers
Microsoft Outlook IntegrationNonOui Receive voice and fax messages in Outlook and send out faxes from any Microsoft Office application.Non
Google Docs IntegrationNonOuiNon
Google Contacts SyncNonNonOui
Box IntegrationNonOui Send faxes directly from your Box accountNon
Other integrationOui Salesforce, Hubspot, Microsoft Dynamics, Pipedrive, Slack, Intercom more than 50 integrationsOui Connect to other apps with Zapier, PipedriveNonOui RingCentral CloudFaxOui Batchbook CRM plugin, Highrise CRM Plugin, Salesforce CRM Plugin, Wufoo Integration, Zoho CRM Plugin
Applications mobile
Application iPhoneOuiNon coming soonNonOuiNon coming soonOui
Application AndroidOuiNon coming soonNonOuiOuiOui
Application BlackberryNonNonNonOuiNonOui
Support
Assistance téléphoniqueOui (646) 776-5948Oui +1 4153661222Oui (800) 279-1455Oui +353 15 41 0121
Assistance par emailOuiOui support(at)crazycall.com
Site webhttps://aircall.io/https://www.channels.app/https://grasshopper.com/https://www.ringcentral.com/http://ringio.comhttps://www.fonvirtual.com/en/
DescriptionEasy to use phone support software. Instantly get phone numbers in 30+ countries and distribute calls to your team wherever they are.

Channels fromerly CrazyCall is an internet telephony solution. Get local phone numbers from over 70 countries, create campaigns, manage your contacts and automatically call prospects from your list.

The Entrepreneur's Phone SystemCloud-based phone and fax serviceHosted PBX with CRM Integration for Your BusinessThanks to the different services offered by Fonvirtual, businesses can now improve their professional image, enhance their online sales, make transactions over the phone, optimize customer service, and globalize their company presence. All with the best prices.
Site webhttps://aircall.io/https://www.channels.app/https://grasshopper.com/https://www.ringcentral.com/http://ringio.comhttps://www.fonvirtual.com/en/
Numéro au tarif localOuiOui Get local numbers from over 70 countriesOui Local Number from anywhere in the U.S.Oui Establish a local presence with over 200 available area codes.OuiOui Local numbers from 30+ countries, including the United States
Inclure
  • 2012-11-02 01:07:31
    2020-10-23 07:54:11
  • Help Desk
    English
  • Comparaison des meilleurs fournisseurs de VOIP pour les entreprises. Aircall contre CrazyCall contre GrassHopper, RingCentral, Ringio...
  • Publique
    Publique
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Gérer les sauvegardes

Commentaires

  • The best VoIP service I've come across is definitely from Global Call Forwarding. I purchased my business toll free number from this company and it has worked out so well for us. Very affordable, high-quality number, great additional features, excellent for my biz.
    English Posté 2020-05-13 13:32:56 par Nati
  • Great post with a lot of good information for comparison. These are all well known providers in the market, but I use a provider that has been around for over two decades and they have been amazing. United World Telecom www.unitedworldtelecom.com provides my business phone numbers and a ton of features that I find life-saving, especially with all that is going on today and how reliant we are on being able to work remotely.
    English Posté 2020-05-07 21:19:01 par MF77
  • a voté pour Aircall (J'aime)
    Posté 2020-04-08 16:28:23 par gregnocrm
  • a voté pour Aircall (J'aime)
    Posté 2019-09-09 10:10:53 par Idriss88
  • Thank you for sharing your valuable information. This information is very useful and I suggested one more VoIP Office Best Business VoIP Service provider. VoIP Office LLC 4000 Livernois Road Troy, MI 48098 Tel: 248-436-3600 https://voipoffice.com
    English Posté 2019-08-08 11:26:51 par ram
  • a voté pour Fonvirtual (J'aime)
    Posté 2019-07-23 12:26:55 par js6789453
  • Great article! To add more, with Hosted Voice by Thinktel you can take advantage of over 50 features and multiple phone models. A full featured web portal allows you to customize how your employees work. Need more? Hosted Voice includes Unified Communications features like instant messaging, video chat, presence (co-worker status) and voice to text transcription that integrates across all your devices – desktop, mobile, and tablet. It’s truly the last phone system you’ll ever need.
    English Posté 2019-04-17 19:20:55 par peter.bernhard
  • All listed VOIP provider is best but I would recommend CallHippo because it's cheaper then ring central and having all advanced communication capabilities like call recording, call forwarding, IVR, on hold music, voicemail and so on. and their support team always available to help you. https://callhippo.com/voip-phone-system
    English Posté 2018-12-13 07:57:12 par kristiallen939
  • I agree that, all these VoIP providers are in the market for a long time and have been providing some great services for businesses. However, there are some new entrants in the market who are offering best VoIP services at a very cost-effective price. XenVoice is one such company who deserves to be in the list of top 10 VoIP providers for business. From startups to large enterprises, their cloud phone solutions meet the needs of any type of business in any industry.And their plan starts as low as $4.99/Month which is unique in market.
    English Posté 2018-11-28 10:30:06 par sami
  • a voté pour ce Comparatif (J'aime)
    Posté 2018-06-20 12:46:42 par Margo
  • a voté pour Channels (J'aime)
    Posté 2018-05-23 22:11:39 par Martha01
  • a voté pour ce Comparatif (J'aime)
    Posté 2018-05-19 21:44:06 par Alexis
  • a voté pour Channels (J'aime)
    have been using it for a couple of months, pretty nice
    English Posté 2018-05-17 20:30:39 par aezakmi
  • a voté pour Channels (J'aime)
    easy to use
    English Posté 2018-05-17 15:22:36 par grud
  • a voté pour Channels (J'aime)
    Posté 2018-05-17 14:44:21 par Olga.milevska
  • a voté pour Channels (J'aime)
    Simple, user-friendly and with lots of features :)
    English Posté 2018-05-17 13:56:13 par MikeL
  • a voté pour Aircall (J'aime)
    Posté 2018-05-17 13:50:34 par MartaMarta
  • a voté pour Channels (J'aime)
    Posté 2018-05-17 13:49:53 par MartaMarta
  • a voté pour ce Comparatif (J'aime)
    Posté 2018-05-17 13:49:45 par MartaMarta
  • a voté pour Channels (J'aime)
    Posté 2018-05-17 13:41:39 par Kubastad
  • a voté pour Channels (J'aime)
    Great software, very easy to use!
    English Posté 2018-05-17 13:38:35 par s.golyski
  • a voté pour Channels (J'aime)
    Perfect solution for call centers
    English Posté 2018-04-03 08:22:42 par Hania222
  • a voté pour Channels (J'aime)
    Been there done that. Extremely useful for this price
    English Posté 2018-03-29 15:28:17 par jacu
  • Nice comparison table there. Quite a number for Aircall and I would go for Grasshopper.
    English Posté 2018-03-07 03:57:49 par voiptoners
  • Great and easy tool to use. You set up an amazing phone system in a minute.
    English Posté 2015-05-28 16:07:00 par Jonathan Anguelov
  • a voté pour Aircall (J'aime)
    Posté 2015-05-28 15:05:40 par Claire Émilie Lecocq
  • a voté pour Aircall (J'aime)
    Posté 2015-05-28 15:04:15 par olivierpailhes
  • a voté pour Aircall (J'aime)
    Perfect for start-ups
    English Posté 2015-05-28 15:03:40 par Quentin Nickmans
  • a voté pour ce Comparatif (J'aime)
    Posté 2015-05-28 14:59:47 par Kelly
  • a voté pour Aircall (J'aime)
    Posté 2015-05-28 14:30:34 par Kelly
  • a voté pour ce Comparatif (J'aime)
    Posté 2014-11-04 10:57:31 par Seralo
  • a voté pour Aircall (J'aime)
    Such an easy setup. Very user friendly!
    English Posté 2014-10-31 11:25:39 par rachelvanier

Laisser un commentaire

S'inscrire Se connecter