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| Description | | Easy to use phone support software. Instantly get phone numbers in
30+ countries and distribute calls to your team wherever they are. | Channels fromerly CrazyCall is an internet telephony solution.
Get local phone numbers from over 70 countries, create campaigns,
manage your contacts and automatically call prospects from your
list. | The Entrepreneur's Phone System | Cloud-based phone and fax service | Hosted PBX with CRM Integration for Your Business | Thanks to the different services offered by Fonvirtual, businesses
can now improve their professional image, enhance their online
sales, make transactions over the phone, optimize customer service,
and globalize their company presence. All with the best prices. | |
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| Site web | phone.com | aircall.io | channels.app | grasshopper.com | ringcentral.com | ringio.com | fonvirtual.com/en/ | 800.com |
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| Date de lancement | 2016 | 1 jul. 2014 | 2014 | 2003 | 2003 | 2009 | | |
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| Créateurs | | Olivier Pailhes, Quentin Nickmans, Thibaud Elziere | Paweł Zając | Siamak Taghaddos & David Hauser | Vlad Shmunis | Michael Zirngibl & Sam Aparicio & Ashish Soni | | |
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| Vidéo |  |  | | | |  | vimeo.com/... | |
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| Tarifs | | | | | | | | |
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| Tarifs |
- BASE ACCOUNT $12.99 / month
- PLUS ACCOUNT $19.99 / month
- UNLIMITED EXTENSION $29.99 / month
| à partir de 30€/utilisateur par mois | Free Trial: Available (No Credit Card required)
Pricing model: Subscription
CrazyCall offers 3 plans:
- Plan Starter: $11 per user/month
- Plan Team: $22 per user/month
- Plan Professional: $45 per user/month
Apart from subscription, your final monthly cost will depend on how
many calls you make and to which countries. |
- Pay As You Grow: $12/mo & 6¢ / Minute
& 1 Toll Free/Local Number
- RAMP: $24/mo & 500 Minutes/mo & 1 Toll
Free/Local Number
- GROW: $49/mo & 2,000 Minutes/mo & 2
Toll Free/Local Numbers
- MAX: $199/mo & 10,000 Minutes/mo & 3
Toll Free/Local Numbers & Unlimited Voice Studio (usually it
costs $75 per recording)
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- $39.99/mo per user (1 user)
- $29.99/mo per user (between 2 and 19 users)
- $21.99/mo per user (between 20 and 99 users)
- $19.99/mo per user (100+ users)
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- $49/mo (1 - 2 users)
- $74/mo (3 users)
- $99/mo (4 users)
- then $25/mo for each extra user
- special pricing for accounts larger than 10 users
- and discounts on quarterly and annual billing
| | From $25 / month |
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| Période d'essai gratuite | | Oui 14 jours | Oui 14 days | Non but 30 Day Money Back Guarantee | Oui 30 days (valid for 4 or more users only) | Non but 30-Day Money-Back Guarantee | | Non |
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| Frais d'installation | | Non | Non | Non free for the moment, it seems it was $25 before | Non $0 | | | - For additional numbers |
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| Frais de résiliation | | Non cancel at any time | Non cancel at any time | Non cancel at any time | Non cancel at any time | Non cancel at any time | Non cancel at any time | |
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| Fonctionnalités | | | | | | | | |
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| Numéro au tarif gratuit | Oui | Oui Toll-free numbers available | Oui | Oui Choose a toll free or vanity number. Get an 800, 888, 866, 855 or 877 number | Oui Choose from 800, 888, 877, 866, 855 or toll-free vanity numbers. | Oui | Oui | Oui |
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| Numéro au tarif local | Oui | Oui | Oui Get local numbers from over 70 countries | Oui Local Number from anywhere in the U.S. | Oui Establish a local presence with over 200 available area codes. | Oui | Oui Local numbers from 30+ countries, including the United States | |
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| Portabilité de votre numéro | Oui with temporary phone number during transition | Oui Sur demande | Oui Add your existing number to CrazyCall at no additional cost. | Oui Easily port your existing toll free or local number to Grasshopper. | | Oui | Oui | |
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| Extensions illimités | Oui | Oui | | Oui Each extension has its own call forwarding, voicemail and message delivery settings, allowing every employee to customize their extension. | | | Oui | |
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| Musique d'attente | Oui | Oui Choose the music you want or use the default ringing tone. | | Oui You can choose from several available music selections or upload your own custom music and on hold commercials right online. | Oui Choose the music and messages to play according to time, day, and Caller ID information. Customize each extension with its own selection of music and messages. | Oui upload an audio file with your produced commercial message | Oui Choose which type of music callers listen to while they are on hold | |
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| Accueil personnalisé | | Oui Synthèse vocale, ou votre propre enregistrement | Oui on request | Oui | Oui | Oui | Oui Create custom greetings, have certain languages, give information about the company during greetings, and more | |
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| Enregistrement de voix en studio | | Oui dizaines de voix et langues différentes | | Oui With several professional voice talents available you can find the right sound to suit any small business. We can even record in different languages and produce top quality on hold commercials on request. | | | | |
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| Règles de réponse | | Oui Heures d'ouvertures et message d'absence | Oui You can configure answering rules in the inbound call settings: either answer all calls, automatically disconnect, play a busy line signal or forward to any other number of your choice. | | Oui Give your business phone system the flexibility to work around any schedule. Answering rules route calls based on a range of options for your company main number, as well as for individual extensions and mailboxes. | | Oui | |
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| Collaboration (partager, assigner...) | | Oui Archivage des appels, partages des contacts, ... | Oui Once user add a note or mark call with a status, it becomes visible to the other users in the contact history | | | | Oui | |
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| Appels illimités | | Oui | Oui Unlimited calls to the US & Canada in Plan C | | Oui US and Canada only | Oui Unlimited US & Canada Inbound & Outbound calling included with every line | | |
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| Unlimited Call Handling | | Oui | Oui take unlimited inbound calls no matter the plan you choose | Oui Take calls from multiple callers all at once even during instances of high call volume. | | | | |
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| Name Directory | | | | Oui Simply enter your employee names online, and callers can search for them by first or last name. | Oui | Oui | Oui | |
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| Conférence téléphonique | Oui | Oui | Oui | Oui | Oui | | | |
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| Cloud Fax | Oui | Non | | | Oui | Oui Faxes are delivered to you via email as PDF attachments. Unlimited fax receiving and sending for a flat $10/mo per fax line | | |
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| Transfert d'appel | | Oui Each user can choose to get calls forwarded to one or several phones. | Oui | Oui With Call Forwarding, you and your employees can be reached on virtually any telephone in the world whether on your cell, in the office, or at home. | Oui Always be in the right place, at the right time to take calls. | | Oui | |
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| Filtrage des appels | | Oui | Oui Once the call is answered, you see the full contact history along with the contact details | Oui When you answer a Grasshopper call, you’ll have 3 options to choose from. 1. answer the call, 2. send the caller to voicemail or 3. hear the caller’s phone number. | Oui Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail. | Oui Call Whisper, or call screening, is used by team members to determine who is calling before accepting the call. The call recipient can choose to take the call, send the call into voicemail, or even redirect the call to another team member. | Oui | |
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| Call Blast | | Oui | Oui With a power dialer, offered by CrazyCall, each user can place one call at the same time, but the time between the calls can be configured and reduced in the call settings | | | Oui call blast multiple phones at the same time. | Oui | |
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| Enregistrement de l'appel | | Oui | Oui Yes, each call is recorded and available for download. You can also use live listening to to monitor conversations in real time | | Oui Keep a record of your company’s most important phone calls. | Oui Securely record incoming calls, record outbound calls and never worry about losing a record of this conversation later when you really need it. Pricing: $10/user/mo (min. 2 users) | Oui Record your calls and have them sent to your email. Or, record transcriptions of each call. | |
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| Journal des appels | | Oui partage du journal des appels avec toute l'équipe | Oui Yes, you can check the contact history and see the user activity, including phone calls, status changes, notes and data modifications, displayed in chronological order | | Oui keep a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialed, and the time, date, and duration of the call. | | Oui Keep statistical records and reports of each and every call. | |
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| Call Flip | | Oui | | Non | Oui With Call Flip you can simply move an ongoing call between your desk phone, mobile phone or softphone. | Non | Oui | |
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| Répondeur | | Oui message répondeur envoyé par email | Oui | Oui Voicemails are converted to WAV or MP3 audio files and sent via email or multimedia messages. | Oui | Oui | Oui | |
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| Répondeur visuel | | Oui vue partagé des messages avec l'application Aircall | | Non | Oui | Oui Visual Voicemail: Department voicemail allows teams of people to see voicemails left by customers and easily distribute the follow up tasks | Oui | |
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| Click to Call | | Oui Easily add a Call button on your website to let visitors call you without friction. Use Aircall design or yours. | Oui | | | | Oui Click to Call or Click to Speak options on your website. They may call you directly from the website itself, or enter their phone number to receive a call on their phone. | |
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| REST API | | - Webhooks available | Oui | Non | Non | Oui Ringio CRM API | | |
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| Intégration avec des services tiers | | | | | | | | |
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| Microsoft Outlook Integration | | | | Non | Oui Receive voice and fax messages in Outlook and send out faxes from any Microsoft Office application. | Non | | |
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| Google Docs Integration | | | | Non | Oui | Non | | |
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| Google Contacts Sync | | | | Non | Non | Oui | | |
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| Box Integration | | | | Non | Oui Send faxes directly from your Box account | Non | | |
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| Other integration | | Oui Salesforce, Hubspot, Microsoft Dynamics, Pipedrive, Slack, Intercom more than 50 integrations | Oui Connect to other apps with Zapier, Pipedrive | Non | Oui RingCentral CloudFax | Oui Batchbook CRM plugin, Highrise CRM Plugin, Salesforce CRM Plugin, Wufoo Integration, Zoho CRM Plugin | | |
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| Applications mobile | | | | | | | | |
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| Application iPhone | | Oui | Non coming soon | Non | Oui | Non coming soon | Oui | |
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| Application Android | | Oui | Non coming soon | Non | Oui | Oui | Oui | |
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| Application Blackberry | | Non | Non | Non | Oui | Non | Oui | |
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| Support | | | | | | | | |
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| Assistance téléphonique | | Oui (646) 776-5948 | Oui +1 4153661222 | Oui (800) 279-1455 | | | Oui +353 15 41 0121 | |
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| Assistance par email | | Oui | Oui support(at)crazycall.com | | | | | |
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| Site web | phone.com | aircall.io | channels.app | grasshopper.com | ringcentral.com | ringio.com | fonvirtual.com/en/ | 800.com |
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Avis utilisateurs et commentaires
It's a great article, If you wanted to try a new VOIP system you can try Spoke Phone spokephone.com/,
The best VoIP service I've come across is definitely from Global Call Forwarding. I purchased my business toll free number from this company and it has worked out so well for us. Very affordable, high-quality number, great additional features, excellent for my biz.
Great post with a lot of good information for comparison. These are all well known providers in the market, but I use a provider that has been around for over two decades and they have been amazing. United World Telecom www.unitedworldtelecom.com provides my business phone numbers and a ton of features that I find life-saving, especially with all that is going on today and how reliant we are on being able to work remotely.
Thank you for sharing your valuable information. This information is very useful and I suggested one more VoIP Office Best Business VoIP Service provider. VoIP Office LLC 4000 Livernois Road Troy, MI 48098 Tel: 248-436-3600 voipoffice.com
Great article! To add more, with Hosted Voice by Thinktel you can take advantage of over 50 features and multiple phone models. A full featured web portal allows you to customize how your employees work. Need more? Hosted Voice includes Unified Communications features like instant messaging, video chat, presence (co-worker status) and voice to text transcription that integrates across all your devices – desktop, mobile, and tablet. It’s truly the last phone system you’ll ever need.
All listed VOIP provider is best but I would recommend CallHippo because it's cheaper then ring central and having all advanced communication capabilities like call recording, call forwarding, IVR, on hold music, voicemail and so on. and their support team always available to help you. callhippo.com/...
I agree that, all these VoIP providers are in the market for a long time and have been providing some great services for businesses. However, there are some new entrants in the market who are offering best VoIP services at a very cost-effective price. XenVoice is one such company who deserves to be in the list of top 10 VoIP providers for business. From startups to large enterprises, their cloud phone solutions meet the needs of any type of business in any industry.And their plan starts as low as $4.99/Month which is unique in market.
Nice comparison table there. Quite a number for Aircall and I would go for Grasshopper.
Great and easy tool to use. You set up an amazing phone system in a minute.