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Comparison of VOIP providers for small business


List of Best Business VOIP service Providers

Here is a comparison chart of Cloud VoIP services (Voice over Internet Protocol) that allows you to make telephone calls using a high-speed internet connection instead of a traditional analog phone line. It costs much less, so it is cheap and effective way to make phone calls for all consumers and small businesses in order to reduce phone bills and get significant cost savings, for example on international calls. Indeed these phone services have generally lower monthly fees and cheaper long distance and international rates than traditional ones. VOIP systems helps you to save money.

This comparison table is dedicated to business VOIP providers since they focus more on business needs (looking for reliable VoIP phone solution, many professional features: use of virtual private branch exchange (PBX) hardware, aka Hosted PBX, faxing capabilities, increased call management to streamline the call, multiple phone lines, mobile capabilities...).

DescriptionEasy to use phone support software. Instantly get phone numbers in 30+ countries and distribute calls to your team wherever they are.

Channels fromerly CrazyCall is an internet telephony solution. Get local phone numbers from over 70 countries, create campaigns, manage your contacts and automatically call prospects from your list.

The Entrepreneur's Phone SystemCloud-based phone and fax serviceHosted PBX with CRM Integration for Your BusinessThanks to the different services offered by Fonvirtual, businesses can now improve their professional image, enhance their online sales, make transactions over the phone, optimize customer service, and globalize their company presence. All with the best prices.
Launch date2016Jul. 1st 2014 2014200320032009
CreatorOlivier Pailhes, Quentin Nickmans, Thibaud ElzierePaweł ZającSiamak Taghaddos & David HauserVlad ShmunisMichael Zirngibl & Sam Aparicio & Ashish Soni
  • BASE ACCOUNT $12.99 / month
  • PLUS ACCOUNT $19.99 / month
  • UNLIMITED EXTENSION $29.99 / month
  • Pricing starts at $24/month (1 number, 3 users,unlimited inbound calls, 5-hour bundle of outbound calls/call forwarding to any phone)
Free Trial: Available (No Credit Card required)
Pricing model: Subscription
CrazyCall offers 3 plans:
- Plan Starter: $11 per user/month
- Plan Team: $22 per user/month
- Plan Professional: $45 per user/month

Apart from subscription, your final monthly cost will depend on how many calls you make and to which countries.
  • Pay As You Grow: $12/mo & 6¢ / Minute & 1 Toll Free/Local Number
  • RAMP: $24/mo & 500 Minutes/mo & 1 Toll Free/Local Number
  • GROW: $49/mo & 2,000 Minutes/mo & 2 Toll Free/Local Numbers
  • MAX: $199/mo & 10,000 Minutes/mo & 3 Toll Free/Local Numbers & Unlimited Voice Studio (usually it costs $75 per recording)
  • $39.99/mo per user (1 user)
  • $29.99/mo per user (between 2 and 19 users)
  • $21.99/mo per user (between 20 and 99 users)
  • $19.99/mo per user (100+ users)
  • $49/mo (1 - 2 users)
  • $74/mo (3 users)
  • $99/mo (4 users)
  • then $25/mo for each extra user
  • special pricing for accounts larger than 10 users
  • and discounts on quarterly and annual billing
From $25 / month
Free trial periodYes 14 daysYes 14 daysNo but 30 Day Money Back GuaranteeYes 30 days (valid for 4 or more users only)No but 30-Day Money-Back GuaranteeNo
Set-up feeNoNoNo free for the moment, it seems it was $25 beforeNo $0- For additional numbers
Cancellation feeNo cancel at any timeNo cancel at any timeNo cancel at any timeNo cancel at any timeNo cancel at any timeNo cancel at any time
Toll-Free NumbersYesYes Toll-free numbers availableYesYes Choose a toll free or vanity number. Get an 800, 888, 866, 855 or 877 numberYes Choose from 800, 888, 877, 866, 855 or toll-free vanity numbers.YesYesYes
Local NumbersYesYesYes Get local numbers from over 70 countriesYes Local Number from anywhere in the U.S.Yes Establish a local presence with over 200 available area codes.YesYes Local numbers from 30+ countries, including the United States
Keep existing numberYes with temporary phone number during transitionYes You can port any of your existing number, including toll free.Yes Add your existing number to CrazyCall at no additional cost.Yes Easily port your existing toll free or local number to Grasshopper.YesYes
Unlimited ExtensionsYesYesYes Each extension has its own call forwarding, voicemail and message delivery settings, allowing every employee to customize their extension.Yes
On Hold MusicYesYes Choose the music you want or use the default ringing tone.Yes You can choose from several available music selections or upload your own custom music and on hold commercials right online.Yes Choose the music and messages to play according to time, day, and Caller ID information. Customize each extension with its own selection of music and messages.Yes upload an audio file with your produced commercial messageYes Choose which type of music callers listen to while they are on hold
Custom greetingsYes Create easily greetings, absence message and voicemail. Record them, upload them or just write them down, Aircall will vocalize them for you.Yes on requestYesYesYesYes Create custom greetings, have certain languages, give information about the company during greetings, and more
Voice studioYes Choose from dozen of voices and languages.Yes With several professional voice talents available you can find the right sound to suit any small business. We can even record in different languages and produce top quality on hold commercials on request.
Answering RulesYes Opening hours, voicemails, call cascading and queuing.Yes You can configure answering rules in the inbound call settings: either answer all calls, automatically disconnect, play a busy line signal or forward to any other number of your choice.Yes Give your business phone system the flexibility to work around any schedule. Answering rules route calls based on a range of options for your company main number, as well as for individual extensions and mailboxes.Yes
Collaboration (partager, assigner...)Yes Shared call inbox, shared contacts, mark calls as treated, archive calls and add notes across the team.Yes Once user add a note or mark call with a status, it becomes visible to the other users in the contact historyYes
Unlimited callingYesYes Unlimited calls to the US & Canada in Plan CYes US and Canada onlyYes Unlimited US & Canada Inbound & Outbound calling included with every line
Unlimited Call HandlingYesYes take unlimited inbound calls no matter the plan you chooseYes Take calls from multiple callers all at once even during instances of high call volume.
Name DirectoryYes Simply enter your employee names online, and callers can search for them by first or last name.YesYesYes
Conference callingYesYesYesYesYes
Cloud FaxYesNoYesYes Faxes are delivered to you via email as PDF attachments. Unlimited fax receiving and sending for a flat $10/mo per fax line
Call ForwardingYes Each user can choose to get calls forwarded to one or several phones.YesYes With Call Forwarding, you and your employees can be reached on virtually any telephone in the world whether on your cell, in the office, or at home.Yes Always be in the right place, at the right time to take calls.Yes
Call ScreeningYesYes Once the call is answered, you see the full contact history along with the contact detailsYes When you answer a Grasshopper call, you’ll have 3 options to choose from. 1. answer the call, 2. send the caller to voicemail or 3. hear the caller’s phone number.Yes Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail.Yes Call Whisper, or call screening, is used by team members to determine who is calling before accepting the call. The call recipient can choose to take the call, send the call into voicemail, or even redirect the call to another team member.Yes
Call BlastYesYes With a power dialer, offered by CrazyCall, each user can place one call at the same time, but the time between the calls can be configured and reduced in the call settingsYes call blast multiple phones at the same time.Yes
Call RecordingYesYes Yes, each call is recorded and available for download. You can also use live listening to to monitor conversations in real timeYes Keep a record of your company’s most important phone calls.Yes Securely record incoming calls, record outbound calls and never worry about losing a record of this conversation later when you really need it. Pricing: $10/user/mo (min. 2 users)Yes Record your calls and have them sent to your email. Or, record transcriptions of each call.
Call LogsYes View all past calls (inbound and outbound) and archive as needed.Yes Yes, you can check the contact history and see the user activity, including phone calls, status changes, notes and data modifications, displayed in chronological orderYes keep a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialed, and the time, date, and duration of the call.Yes Keep statistical records and reports of each and every call.
Call FlipYesNoYes With Call Flip you can simply move an ongoing call between your desk phone, mobile phone or softphone.NoYes
VoicemailYes Receive voicemails in your mailbox. Play them directly from the email.YesYes Voicemails are converted to WAV or MP3 audio files and sent via email or multimedia messages.YesYesYes
Visual voicemailYes Shared voicemail view within the app.NoYesYes Visual Voicemail: Department voicemail allows teams of people to see voicemails left by customers and easily distribute the follow up tasksYes
Click to CallYes Easily add a Call button on your website to let visitors call you without friction. Use Aircall design or yours.YesYes Click to Call or Click to Speak options on your website. They may call you directly from the website itself, or enter their phone number to receive a call on their phone.
REST API- Webhooks availableYesNoNoYes Ringio CRM API
Integration with third parties services
Microsoft Outlook IntegrationNoYes Receive voice and fax messages in Outlook and send out faxes from any Microsoft Office application.No
Google Docs IntegrationNoYesNo
Google Contacts SyncNoNoYes
Box IntegrationNoYes Send faxes directly from your Box accountNo
Other integrationYes Salesforce, Hubspot, Microsoft Dynamics, Pipedrive, Slack, Intercom more than 50 integrationsYes Connect to other apps with Zapier, PipedriveNoYes RingCentral CloudFaxYes Batchbook CRM plugin, Highrise CRM Plugin, Salesforce CRM Plugin, Wufoo Integration, Zoho CRM Plugin
Mobile Applications
iPhone applicationYesNo coming soonNoYesNo coming soonYes
Android AppYesNo coming soonNoYesYesYes
Blackberry applicationNoNoNoYesNoYes
Phone supportYes (646) 776-5948Yes +1 4153661222Yes (800) 279-1455Yes +353 15 41 0121
Email supportYesYes support(at)
Comparison best Cloud VOIP providers for small business IP phone PBX systems
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Mar. 11th 2023 1:18:45 PM
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User reviews and comments

  • Spoke Phone on Jul. 27th 2023 1:35:23 PM

    It's a great article, If you wanted to try a new VOIP system you can try Spoke Phone,

  • Nati on May 13th 2020 1:32:56 PM

    The best VoIP service I've come across is definitely from Global Call Forwarding. I purchased my business toll free number from this company and it has worked out so well for us. Very affordable, high-quality number, great additional features, excellent for my biz.

  • MF77 on May 7th 2020 9:19:01 PM

    Great post with a lot of good information for comparison. These are all well known providers in the market, but I use a provider that has been around for over two decades and they have been amazing. United World Telecom provides my business phone numbers and a ton of features that I find life-saving, especially with all that is going on today and how reliant we are on being able to work remotely.

  • ram on Aug. 8th 2019 11:26:51 AM

    Thank you for sharing your valuable information. This information is very useful and I suggested one more VoIP Office Best Business VoIP Service provider. VoIP Office LLC 4000 Livernois Road Troy, MI 48098 Tel: 248-436-3600

  • peter.bernhard on Apr. 17th 2019 7:20:55 PM

    Great article! To add more, with Hosted Voice by Thinktel you can take advantage of over 50 features and multiple phone models. A full featured web portal allows you to customize how your employees work. Need more? Hosted Voice includes Unified Communications features like instant messaging, video chat, presence (co-worker status) and voice to text transcription that integrates across all your devices – desktop, mobile, and tablet. It’s truly the last phone system you’ll ever need.

  • kristiallen939 on Dec. 13th 2018 7:57:12 AM

    All listed VOIP provider is best but I would recommend CallHippo because it's cheaper then ring central and having all advanced communication capabilities like call recording, call forwarding, IVR, on hold music, voicemail and so on. and their support team always available to help you.

  • sami on Nov. 28th 2018 10:30:06 AM

    I agree that, all these VoIP providers are in the market for a long time and have been providing some great services for businesses. However, there are some new entrants in the market who are offering best VoIP services at a very cost-effective price. XenVoice is one such company who deserves to be in the list of top 10 VoIP providers for business. From startups to large enterprises, their cloud phone solutions meet the needs of any type of business in any industry.And their plan starts as low as $4.99/Month which is unique in market.

  • voiptoners on Mar. 7th 2018 3:57:49 AM

    Nice comparison table there. Quite a number for Aircall and I would go for Grasshopper.

  • Jonathan Anguelov on May 28th 2015 4:07:00 PM

    Great and easy tool to use. You set up an amazing phone system in a minute.

  • ac69 on Feb. 19th 2013 6:20:49 PM