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Comparison of help desk issue tracking system softwares


List and compare the best helpdesk support & issue tracking system softwares.

You can improve the comparison by adding features criteria or vote & comment for the best help-desk software.

Sitio webLaunch dateCreatorLicenseImplementation language(s)Back endSaaSOn Premise VersionFree planStarting pricePrecio
Alcea Technologies Incalceatech.com2004Alcea TechnologiesProprietaryJavaflat-file, optional extension for JDBC compliant databases (e.g. MS SQL, MySQL, Oracle)
GLPIglpi-project.org2003INDEPNETGPLPHPMySQL Service Solutions 30 Day Free Trial$ 29 per agent/month$ 29 per agent/month (All-inclusive)
happyfoxhappyfox.com2011Happyfox IncProprietary HelpDeskPilot Software 30 days free trial$ 9$ 29 staff/agent - mighty plan
HelpDeskhelpdesk.comLiveChat Inc.EnglishNo$ 4
HelpSpothelpspot.com2005-10-24 UserScape, IncProprietaryPHPMySQL, Microsoft SQL, Postgres- via EngineHosting$ 239 /user CAPEX$ 540 /y base host
HelpSumohelpsumo.comAJ Square Inc.ProprietaryPHP 30 days free trial$ 14.99 per agent$ 24.99 Sumo plan.Sumo plan is suitable for multi-location and multi-functional business team.
iSupportisupport.com2000GWI Software, Inc.Proprietary, Commercial, Source Code License availableASP.NET, XHTML, C#Microsoft SQL Server
Jitbit, Commercial, Source Code License availableASP.NET MVC, C#SQL Server- 21 days free trial, free for bloggers, free for educational orgs$ 29$ 200 for UNLIMITED users on the "enterprise" plan
Kayako SupportSuitekayako.com2001KayakoProprietary, some parts GPLPHPMySQL
Liberum Help Deskliberum.orgDoug LuxemGPLASPSQL Server, Access
ManageEngine ServiceDesk CorporationProprietoryJavaMySQL
Mojo Helpdeskmojohelpdesk.com2006Metadotonline / hosted onlyRuby on RailsMySQL
Motadata ITSMmotadata.com2017-04-01 Mindarray Systems, IncProprietaryJavaPostgres, java, node.jsNo 30 Days Free Trial
Track-It! SoftwareProprietaryUnknownSQL Server
oFeaturesofeatures.com2015SkyBlowProprietary 14 days free trial€ 5 / month Lite Plan (3 agents for free, limit: 50 requests / month. There is an option to change to Standard plan at any time)€ 9 / month Standard Plan (unlimited requests, 3 agents for free). You can pay in: USD AUD CAD GBP EUR PLN NOK
OggFlowoggflow.com2013-08-01 ProprietaryRuns on linux server.$ 14 / month$ 49 /month
OTRSotrs.orgotrs.orgAGPLPerlMySQL, PostgreSQL, Oracle, SQL Server
PhaseWare TrackerPhaseWare.com2005PhaseWare, Inc.ProprietaryMicrosoft C#SQL Server 2005, 2008, 2008 R2
ProProfs Help 15 days free trial$ 0$ 10 User/month - Offer delightful support with shared inboxes and basic help desk features.
ReadyDeskreadydesk.com1999ReadyDeskProprietaryASP.NetMS Access, MS SQL Server, MS SQL Express$ 14.95 /month hosted. $99.95 one time fee for on-premise
Remedy Action Request Systembmc.com1992BMC SoftwareProprietaryUnknownSybase, MS SQL Server, Oracle
Request Best Practical Solutions, LLCGPLPerlMySQL, PostgreSQL, Oracle ServiceTonic, S.LOn-premise & SaaSJavaMicrosoft SQL Server, MySQL, Oracle 21 Day Free Trial
SimpleDesksimpledesk.net2009-12-31 SimpleDesk TeamBSDPHPMySQL SystemsProprietaryVisual C++ and PHPMS SQL, MySQL, Oracle, Sybase Software Corp.Proprietary, free for up to 10 users.C++Firebird + own tools free for up tp 10 users
Trackeracentre.com2001Automation CentreProprietaryGroupware, requires Lotus NotesIBM Lotus Domino
TrackerSuite.Netacentre.com2006Automation CentreProprietaryC#MS SQL
Vision Helpdeskvisionhelpdesk.com2007-01-01 Vision HelpdeskProprietaryPHP, AJAXMySQL 30 days free trial$ 8 per mo for On-Premises and 12 USD per mo SaaS License
VisionFlowvisionflow.com2003Visionera ABProprietaryJava, HTML, JavaScriptMy SQL MS SQL Server- 20 day free trial, free for non-profit and open source€ 19 per user per month for base module
Solarwinds Web Help Deskwebhelpdesk.com1999MacsDesign Studio, LLCProprietaryJavaOpenBase, MySQL, SQL Server, PostgreSQL, Oracle
Zendeskzendesk.comNo$ 20 /y/agent max 3$ 288 /y/agent
DeskXpanddeskxpand.com2021-05-01 BiztechCSProprietaryNo DX Lite - Free version for 3 agents$ 7 /agent/month$ 84 /agent/year
Comparison table of the best helpdesk support & issue tracking system softwares.
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2022-10-30 22:33:31
2011-01-01 21:57:07
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User reviews and comments

  • Sachin Jadhav on 2021-12-24 11:35:04
    commented on Vision Helpdesk

    Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software

  • amartya_g on 2019-05-03 12:18:56

    Simple and power ITSM tool with a modern UI.

  • vic on 2017-05-05 17:51:19

    Been using this for 4 years, awesome

  • David Cacik on 2016-08-15 10:56:32
    liked LiveAgent

    Perfect Live Chat Software. Love the customer service too ;)

  • Milind Patil on 2015-05-15 05:28:48


  • Sachin Jadhav on 2014-10-29 12:23:10

    Vision Helpdesk url needs to be changed to

  • ankitatiwari on 2014-07-15 07:54:45

    I found Banckle.Helpdesk App better then any other helpdesk app i have used, it offers many new features which i haven't seen in any other apps. You should also add Banckle.Helpdesk in your list also.

  • Carlos Iñiguez on 2014-05-24 18:13:58
    liked GLPI

    I am implementing GLPI in my Job. It`s just we need. It's work perfectly.

  • Emily on 2012-08-20 08:06:36
    liked TeamWox

    There are additional features: ip pbx, crm, service desk, chat, forum, team management

  • Vanina on 2012-08-14 22:23:18

    Hello @sridevi, you just need to click on "add data" button below the comparison table or on the "+" button on the top left corner of the table in order to add criteria or items to compare.

  • sridevi on 2012-04-07 09:11:02

    Hi, Here I would like to AJ Help Desk which is the best web based help desk software with robust ticket support solutions. It covers support,live chat services support & online support solutions for all your business needs.

  • jpctx on 2011-08-09 20:55:59

    Great overall product.

  • Bharathi Priya on 2011-07-14 12:46:13

    Best help desk software ever..

  • Graham on 2011-05-24 09:17:16

    Excellent quality all round