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LiveAgent

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LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA
Comparación de Software de Chat en Vivo
Name
LiveAgent
Sitio webliveagent.com
Vídeo
Free trial period Trial for 14 days, no credit card required.
Pricing plans

No limits of concurrent chats.

  • Ticket Plan: $15/month per agent
  • Ticket+Chat Plan: $29/month per agent
  • All-inclusive Plan: $39/month per agent
Launch date2007-07-01
Características
Web-based Application Available on all known up-to-date browsers.
IM (Google Talk, Jabber...) integration
Desktop Applications
Native mobile application Mobile apps for iOS and Android devices.
Works for customers on mobile devices? Yes.
Chat statistics Comprehensive detailed reports available.
Multi-site Unlimited
Multiple operators Yes.
Conversation transcripts Yes.
Offline messages Offline messages are saved as tickets.
Cobrowsing
Visual customization CSS, image upload...
Visitor details Geolocation, IP address, referrer links, browser type, language.
Predefined responses Yes.
International support 39 Languages
Clickpath Tracker Yes.
Transfer to another operator Yes.
Custom extensions Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook...
Proactive chat triggers Yes.
Visitor Monitoring Yes.
Video chat Yes.
Remote screenshot
API Open API available.
Social Networks
Twitter
Facebookfacebook.com/...
Sitio webliveagent.com
Livechat & Chatbot
English
Public
Public
2019-05-03 13:36:19
2013-06-04 01:21:44
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User reviews and comments

  • David Cacik on 2016-08-15 10:56:32
    like this

    Perfect Live Chat Software. Love the customer service too ;)