LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.
Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.
Key LiveAgent features:
Name | LiveAgent |
|---|---|
| Sitio web | liveagent.com |
| Vídeo |  |
| Período de prueba gratuito | Sí Trial for 14 days, no credit card required. |
| Pricing plans | No limits of concurrent chats.
|
| Launch date | 2007-07-01 |
| Características | |
| Web-based Application | Sí Available on all known up-to-date browsers. |
| IM (Google Talk, Jabber...) integration | |
| Desktop Applications | |
| Native mobile application | Sí Mobile apps for iOS and Android devices. |
| Works for customers on mobile devices? | Sí Yes. |
| Chat statistics | Sí Comprehensive detailed reports available. |
| Multi-site | Sí Unlimited |
| Multiple operators | Sí Yes. |
| Conversation transcripts | Sí Yes. |
| Offline messages | Sí Offline messages are saved as tickets. |
| Cobrowsing | |
| Visual customization | Sí CSS, image upload... |
| Visitor details | Sí Geolocation, IP address, referrer links, browser type, language. |
| Predefined responses | Sí Yes. |
| International support | Sí 39 Languages |
| Clickpath Tracker | Sí Yes. |
| Transfer to another operator | Sí Yes. |
| Custom extensions | Sí Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... |
| Proactive chat triggers | Sí Yes. |
| Visitor Monitoring | Sí Yes. |
| Video chat | Sí Yes. |
| Remote screenshot | |
| API | Sí Open API available. |
| Social Networks | |
| @liveagent | |
| facebook.com/... | |
| Sitio web | liveagent.com |
User reviews and comments
Perfect Live Chat Software. Love the customer service too ;)