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Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Período de prueba gratuito
Pricing plans
  • FREE: free forever for up to 3 agents
  • STANDARD: 19.5 € / month / 3 agents
  • PRO: 48 € / month / 3 agents
Launch date2013-04-01
Web-based Application
IM (Google Talk, Jabber...) integration XMPP (Jabber)
Desktop Applications XMPP (Jabber) : Pidgin, Adium
Native mobile application XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)
Works for customers on mobile devices? fully responsive chat box
Chat statistics
Multi-site no extra charge
Multiple operators
Conversation transcripts
Offline messages
Cobrowsing Screen recording
Visual customization
Visitor details You can also show custom visitor info from your database
Predefined responses
International support Chat support in English, French and Czech
Clickpath Tracker Visitor recording
Transfer to another operator
Custom extensions
Proactive chat triggers
Visitor Monitoring
Video chatNo Visitor recording
Remote screenshot Screen recording
Social Networks
Livechat & Chatbot
2023-05-22 10:53:37
View changes

User reviews and comments

  • Alexandre Tolstenko Nogueira on 2016-07-18 18:28:37
    suggested to set Video chat to - Visitor recording

    Beta testing

  • Lukáš Rajchl on 2016-01-25 11:09:00
    suggested to set Pricing plans to FREE : free forever with unlimited agents MINI: 4 € / month / agent STANDARD: 8 € / month / agent PRO: 19 € / month / agent

    In 1 year payment.

  • josefina1234 on 2015-11-11 14:02:20

    that is not video chat, it is only recording of visitors on the web

  • Lukáš Pelc on 2015-11-04 08:38:55
    like this

    Best chat ever

  • Petr Janošík on 2015-11-03 18:46:16
    like this

    First live chat with visitor recording

  • ashish on 2014-12-08 12:53:07
    suggested to set Remote screenshot to -

    coming soon