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Smartsupp

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Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Nombre
Smartsupp
Sitio websmartsupp.com
Vídeo
Período de prueba gratuito
Pricing plans
  • FREE: free forever for up to 3 agents
  • STANDARD: 19.5 € / month / 3 agents
  • PRO: 48 € / month / 3 agents
Launch date2013-04-01
Características
Web-based ApplicationSí
IM (Google Talk, Jabber...) integrationSí XMPP (Jabber)
Desktop ApplicationsSí XMPP (Jabber) : Pidgin, Adium
Native mobile applicationSí XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)
Works for customers on mobile devices?Sí fully responsive chat box
Chat statisticsSí
ChatbotSí
Multi-siteSí no extra charge
Multiple operatorsSí
Conversation transcriptsSí
Offline messagesSí
CobrowsingSí Screen recording
Visual customizationSí
Visitor detailsSí You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers
Predefined responsesSí
International supportSí Chat support in English, French and Czech
Clickpath TrackerSí Visitor recording
Transfer to another operatorSí
Custom extensionsSí
Proactive chat triggersSí
Visitor MonitoringSí
Video chatNo Visitor recording
Remote screenshotSí Screen recording
APISí https://developers.smartsupp.com/
Social Networks
Sitio websmartsupp.com
Twitter
Facebookfacebook.com/...
Livechat & Chatbot
English
Public
Public
2023-05-22 10:53:37
View changes

User reviews and comments

  • Alexandre Tolstenko Nogueira on 2016-07-18 18:28:37
    suggested to set Video chat to - Visitor recording

    Beta testing

  • Lukáš Rajchl on 2016-01-25 11:09:00
    suggested to set Pricing plans to FREE : free forever with unlimited agents MINI: 4 € / month / agent STANDARD: 8 € / month / agent PRO: 19 € / month / agent

    In 1 year payment.

  • josefina1234 on 2015-11-11 14:02:20

    that is not video chat, it is only recording of visitors on the web

  • Lukáš Pelc on 2015-11-04 08:38:55
    like this

    Best chat ever

  • Petr Janošík on 2015-11-03 18:46:16
    like this

    First live chat with visitor recording

  • ashish on 2014-12-08 12:53:07
    suggested to set Remote screenshot to -

    coming soon