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Olark

14

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Comparación de Software de Chat en Vivo
Name
Olark
Sitio webolark.com
Vídeo
Período de prueba gratuitoSí Free plan, & all paid plans have 14 days free trial
Pricing plans
  • $29/month per seat

Save 35% with a 2 year commitment.
Launch date2009-08-01
Características
Web-based ApplicationSí
IM (Google Talk, Jabber...) integration
Desktop ApplicationsSí through IM clients
Native mobile applicationNo No native app, but any Jabber/XMPP app will work
Works for customers on mobile devices?Sí
Chat statisticsSí
Multi-siteSí
Multiple operatorsSí
Conversation transcriptsSí
Offline messagesSí Messages sent to an email address(es) or into a CRM.
CobrowsingSí push webpages
Visual customizationSí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee
Visitor detailsSí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users
Predefined responsesSí Using 3rd Party Macros
International supportSí
Clickpath TrackerSí
Transfer to another operatorSí type !transfer command to transfer to all available operators, transcript link shows to new operator
Custom extensionsSí Extensible API (JavaScript plugin architecture) http://www.olark.com/docs
Proactive chat triggersSí Fully customizable rule-based triggers
Visitor MonitoringSí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.
Video chatNo
Remote screenshotNo
APISí http://www.olark.com/docs
Social Networks
Twitter
Facebookfacebook.com/...
Sitio webolark.com
Livechat & Chatbot
English
Public
Public
2023-03-14 14:17:50
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User reviews and comments

  • andrew.wiles on 2013-06-13 16:43:23
    like this

    I think it's time to create comparison p3chat.com vs Zopim

  • Robert Lounsberry on 2013-03-21 16:43:26
    like this

    This service should be much higher on the list. They provide great info on your customers, and work really well with Adium on the Mac. Top notch customer service as well.

  • Bijay Rungta on 2012-02-09 12:47:21
    like this

    Been Using this for quite some time. :)

  • Seralo on 2011-03-09 09:14:25
    like this

    I like the good IM integration (you can quickly see current connected users with the IM statuses which is better than IM messages found in Zopim)

  • bcx on 2011-03-07 18:54:49
    like this

    :-)