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ProProfs Chat

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ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.
Name
ProProfs Chat
Sitio webproprofschat.com
Vídeo
Período de prueba gratuitoSí Try Any Plan Free For 15 Days (Free Trial)
Pricing plans
  • Essentials: $10 / month
  • Premium: $15 / month
  • Enterprise Plan: custom

Full pricing details available at: proprofschat.com/...

Launch date
Características
chatbotSí
Web-based ApplicationSí Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNo
Desktop ApplicationsSí Desktop apps for Windows and Mac OS.
Native mobile applicationSí Mobile applications for iPad, iPhone, and Android devices.
Works for customers on mobile devices?Sí Yes - optimized for mobile devices
Chat statisticsSí Detailed Chat Statistics available + Google Analytics Integration
Multi-siteSí One account can be used to manage multiple websites.
Multiple operatorsSí Every user can have their own account. Different agent roles available.
Conversation transcriptsSí Chat transcripts are stored in Live Chat and can be export..
Offline messagesSí Offline messages are saved as tickets.
CobrowsingSí
Visual customizationSí Fully customizable
Visitor detailsSí Detailed information on online visitors include geolocation, time on the website and number of visits and more.
Predefined responsesSí Canned response
International supportSí Yes, provide International support
Clickpath TrackerSí Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.
Transfer to another operatorSí Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Custom extensionsSí 35+ integrations are available with ProProfs Chat
Proactive chat triggersSí ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.
Visitor MonitoringSí Real-time visitor monitoring of visitor.
Remote screenshotSí Available with 3rd party extensions.
APISí API Available.
Social Networks
Sitio webproprofschat.com
Twitter
Facebookfacebook.com/...
Livechat & Chatbot
English
Public
Public
2023-04-27 13:23:38
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