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SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Compare best live chat software
Number of paid customers
Período de prueba gratuito 15 days
Pricing plans
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
Launch date2008-10-01
Web-based Application
IM (Google Talk, Jabber...) integration
Desktop Applications Through Google-talk and Skype IM clients on both Mac and Windows
Native mobile applicationNo No native app (any Google Talk client or Skype)
Works for customers on mobile devices?
Chat statistics Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration
Multi-site Unlimited in all plans
Multiple operators
Conversation transcripts
Offline messages
Visual customization Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan
Visitor details User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.
Predefined responses With shortcuts
International support 26 languages
Clickpath Tracker
Transfer to another operator Transfer easily between agents, tiers and groups
Custom extensions Many integrations including: SAP Business By Design, SalesForce, Zendesk,, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...
Proactive chat triggers Proactive chat implementation engages with the visitor on behalf of an agent currently online.
Visitor MonitoringNo
Video chatNo
Remote screenshot
Social Networks
Livechat & Chatbot
2018-10-02 09:25:43
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User reviews and comments

  • Bastien on 2012-04-10 01:03:50
    like this

    Super simple et marche extrêmement bien.

  • Sonia on 2012-03-14 18:46:27
    like this

    Great features and awesome team.

  • Jerome Mouton on 2011-03-07 20:32:58
    like this

    Awesome stuff!

  • Jerome Breche on 2011-03-07 16:53:16
    like this

    C'est super