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SnapEngage

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SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Live Chat Software Comparison
Name
SnapEngage
Websitesnapengage.com
Video
Free trial periodYes 15 days
Pricing plans
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
Launch dateOct. 1st 2008
Features
Web-based ApplicationYes
IM (Google Talk, Jabber...) integration
Desktop ApplicationsYes Through Google-talk and Skype IM clients on both Mac and Windows
Native mobile applicationNo No native app (any Google Talk client or Skype)
Works for customers on mobile devices?Yes
Chat statisticsYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration
Multi-siteYes Unlimited in all plans
Multiple operatorsYes
Conversation transcriptsYes
Offline messagesYes
CobrowsingYes
Visual customizationYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan
Visitor detailsYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.
Predefined responsesYes With shortcuts
International supportYes 26 languages
Clickpath TrackerYes
Transfer to another operatorYes Transfer easily between agents, tiers and groups
Custom extensionsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...
Proactive chat triggersYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.
Visitor MonitoringNo
Video chatNo
Remote screenshotYes
APIYes
Social Networks
Twitter
Facebookfacebook.com/...
Websitesnapengage.com
Livechat & Chatbot
English
Public
Public
Oct. 2nd 2018 9:25:43 AM
Mar. 7th 2011 9:07:23 AM
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User reviews and comments

  • Bastien on Apr. 10th 2012 1:03:50 AM
    like this

    Super simple et marche extrêmement bien.

  • Sonia on Mar. 14th 2012 6:46:27 PM
    like this

    Great features and awesome team.

  • Jerome Mouton on Mar. 7th 2011 8:32:58 PM
    like this

    Awesome stuff!

  • Jerome Breche on Mar. 7th 2011 4:53:16 PM
    like this

    C'est super