SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.
Keep all your conversations in your existing CRM or Help Desk.
Name | SnapEngage |
|---|---|
| Website | snapengage.com |
| Video | |
| Number of paid customers | |
| Free trial period | Yes 15 days |
| Pricing plans |
|
| Launch date | Oct. 1st 2008 |
| Features | |
| Web-based Application | Yes |
| IM (Google Talk, Jabber...) integration | |
| Desktop Applications | Yes Through Google-talk and Skype IM clients on both Mac and Windows |
| Native mobile application | No No native app (any Google Talk client or Skype) |
| Works for customers on mobile devices? | Yes |
| Chat statistics | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration |
| Multi-site | Yes Unlimited in all plans |
| Multiple operators | Yes |
| Conversation transcripts | Yes |
| Offline messages | Yes |
| Cobrowsing | Yes |
| Visual customization | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan |
| Visitor details | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. |
| Predefined responses | Yes With shortcuts |
| International support | Yes 26 languages |
| Clickpath Tracker | Yes |
| Transfer to another operator | Yes Transfer easily between agents, tiers and groups |
| Custom extensions | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... |
| Proactive chat triggers | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. |
| Visitor Monitoring | No |
| Video chat | No |
| Remote screenshot | Yes |
| API | Yes |
| Social Networks | |
| @snapengage | |
| facebook.com/... | |
| Website | snapengage.com |
User reviews and comments
Super simple et marche extrêmement bien.
Great features and awesome team.
Awesome stuff!
C'est super