Collaborative comparison engine
Vision Helpdesk is extensive customer service software offering
four products to manage customer service for all-size businesses.
Help Desk Software, Satellite Help Desk, ITSM Service Desk
Software, and Live Chat Software.
| Vision Helpdesk | |
|---|---|
| Website | https://www.visionhelpdesk.com |
| Video tour | |
| Number of paid customers | |
| Free trial period | Yes 30 Days |
| Pricing plans | $12/month per agent |
| Launch date | 2007-01-01 |
| Features | |
| Web-based Application | Yes |
| IM (Google Talk, Jabber...) integration | |
| Desktop Applications | - Web Based |
| Native mobile application | Yes |
| Works for customers on mobile devices? | Yes |
| Chat statistics | Yes |
| Multi-site | Yes |
| Multiple operators | Yes |
| Conversation transcripts | Yes |
| Offline messages | Yes |
| Cobrowsing | Yes |
| Visual customization | Yes |
| Visitor details | Yes |
| Predefined responses | Yes |
| International support | Yes |
| Clickpath Tracker | No |
| Transfer to another operator | Yes |
| Custom extensions | Yes |
| Proactive chat triggers | Yes |
| Visitor Monitoring | Yes |
| Video chat | No |
| Remote screenshot | Yes |
| API | Yes |
| Social Networks | |
| Like | |
| http://twitter.com/visionhelpdesk | |
| http://www.facebook.com/pages/VisionHelpdesk/123425454367635?v=app_4949752878 | |
| Website | https://www.visionhelpdesk.com |
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