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Vision Helpdesk is the only web-based helpdesk software that allows
you to manage support for multiple companies at one place. With
single front-end and each company having its own client portal
makes it true satellite helpdesk.
| Vision Helpdesk | |
|---|---|
| Website | https://www.visionhelpdesk.com |
| Like | |
| Launch date | 2007-01-01 |
| Creator | Vision Helpdesk |
| License | Proprietary |
| Implementation language(s) | PHP, AJAX |
| Back end | MySQL |
| SaaS | Yes |
| On Premise Version | Yes |
| Free plan | Yes 30 days free trial |
| Starting price | 7 USD for saas and download |
| Price | |
| Overall rating | 2.0 1 rating |
| Video tour | |
| API | Yes |
| Social Networks Integration | |
| Trial and Prices |
|
| Chat statistics | |
| Native mobile application | Yes |
| Conversation transcripts | |
| Offline messages | |
| Visual customization | |
| Multi-site | Yes |
| Visitor details | |
| International support | Yes |
| Multiple operators | Yes |
| Transfer to another operator | |
| Custom extensions | |
| Mobile support | |
| Multi-language | |
| Cobrowsing | |
| Visitor Monitoring | |
| Affiliate / Credit Program | Yes |
| Sent emails | |
| Calendar | Yes |
| Video chat | |
| WYSIWYG | Yes |
| Alerts / Escalation | Yes |
| Web-based Application | |
| Desktop Applications | |
| Free version | |
| Phone Support | |
| Email Support | |
| Service Level Agreement (SLA) | Yes |
| Social Network Integration | Yes |
| Group User Controls | |
| Custom Fields | Yes |
| Web | |
| Email Parsing | Yes |
| Multi-Language Staff and Client Portals | Yes |
| Two-Way Email Parsing | Yes |
| Ticket Billing | Yes |
| Multiple Company Support | Yes |
| Multiple Product Support | Yes |
| WorkFlow | Yes |
| Automation | Yes |
| SMS Alerts | Yes |
| Ticket Views | Yes |
| WHMCS Integration | Yes |
| Satellite Feature | Yes |
| Client Management | Yes |
| 3rd Party Integration and Hooks | Yes |
| Custom Reporting | Yes |
| Ticket Pinning | Yes |
| LDAP/AD integration | |
| Price Advanced |
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