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Online helpdesk software

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Compare Zendesk vs Sugester vs FreshDesk vs UserVoice

Link
ZendeskSugesterFreshDeskUserVoiceJitbit HelpDeskKayako SupportSuitePhaseWare TrackerVision HelpdeskVisionFlowsimplydesk
Websitezendesk.comsugester.comfreshdesk.comuservoice.comjitbit.com/...kayako.comPhaseWare.comvisionhelpdesk.comvisionflow.comsimplydesk.fr
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Launch dateMar. 4th 2015 200620012005Jan. 1st 2007 20032013
CreatorMichał Stefaniak, Marcin Stefaniak, Paweł DeryłoJitbitKayakoPhaseWare, Inc.Vision HelpdeskVisionera ABPCI
LicenseSaaS - monthly paymentsProprietary, Commercial, Source Code License availableProprietary, some parts GPLProprietaryProprietaryProprietarySaaS et on-premise
Implementation language(s)English, PolishASP.NET MVC, C#PHPMicrosoft C#PHP, AJAXJava, HTML, JavaScript.net
Back endSQL ServerMySQLSQL Server 2005, 2008, 2008 R2MySQLMy SQL MS SQL ServerSqlserver 2012 et après
SaaSYesYesYesYesYes
On Premise VersionNo-YesYesYesYes
Free planYes- 21 days free trial, free for bloggers, free for educational orgsYes 30 days free trial- 20 day free trial, free for non-profit and open sourceYes Version de test
Starting price$ 20 /y/agent max 3$ 36 /y/agent$ 180 /y/agent$ 180 /y/agent$ 29$ 8 per mo for On-Premises and 12 USD per mo SaaS License€ 19 per user per month for base module€ 15 /agent/mois
Price$ 288 /y/agent$ 99$ 300 /y/agent$ 540 /y/agent$ 200 for UNLIMITED users on the "enterprise" plan€ 30 /agent/mois
DescriptionOur product is an integrated communications platform, combining the features of a helpdesk system with robust task and information management functionalities. Keeping your customers has never been easier.UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas.PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.Simplydesk est une solution dédiée à la gestion de parc informatique: helpdesk, gestion de parc, administration de parc et inventaire de parc
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Videozendesk.com/...
APIYesYesYes Public and Commercial APIYesYesYesYesYesYes API rest
Social Networks IntegrationYesYesYes facebook,twitter,googleYesNo
Trial and PricesFree plan + 30 day free trial + 4 plans ($9, $19, $49, $99)Free up to $95/agent/month
  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

  • 30 day free trial
  • SaaS: starts from $12/month
  • On-Premises: starts from $8/month

  • 20 day free trial
  • on demand (SAAS): starts from $23/month/agent
  • To install: starts from $349 per agent

Saas à partir de 15 € par agent par mois On-premise : sur demande
Chat statisticsYesNoYesYesYesNo
Native mobile applicationYes- in developmentYesNoYesYesYesYes
Conversation transcriptsYesYesYesYesYesYes
Offline messagesYesYesYesYesYesYes
Visual customizationYesYesYesYesYesYesYesYes
Multi-siteYesYesYesYesYesYesYesYes
Visitor detailsYesYesYesYesYesYesYesYes
International supportYesYesYesYesNoYesYesYes
Multiple operatorsYesYesYesYesYesYesYesYes
Transfer to another operatorYesYesYesYesYesYesYesYes
Custom extensionsYesYesNoYesYesYes
Mobile supportYesYesYes iPhone SDKYesYesYes
Multi-languageYesYesYes 15 lang.YesYesYesYes
CobrowsingYesYesNoNoYesNo
Visitor MonitoringYesYesNoYesNoYesNo
Affiliate / Credit ProgramYesNo-NoNoYesYes
Sent emailsYesYesYesYesYes
CalendarYesYesYesYesYesYesYes
Video chatYes- in developmentNoNoNo
WYSIWYGYes- limited WYSIWYG, extensive customization otherwiseYesYesYesYes
Alerts / Escalation-YesYesYesYesYesYesYes
Web-based ApplicationYesYesYesNoYesYesYes
Desktop ApplicationsYesYesNoYes- Web BasedYesNo
Free version- Trial 30dYesYes 3 agents freeYes 1 forum- Trial 30 d- Free License for Non Profit OrganizationYes Evaluation 30j
Phone Support- price 3YesNo manualYesYesYes
Email Support- price 2 onlyYesYesYesYesYes
Service Level Agreement (SLA)YesYesYesYesYesYesYes
Social Network IntegrationYesYesYes-Yes-No
Group User Controls- price maxYesYesYesYes
Custom FieldsYesYesYesYesYesYesYes
WebYesYesYesYesYesYesYes
Email ParsingYesNoYesYesYesYesYes
Multi-Language Staff and Client PortalsYesYesYesYesYesYesYes
Two-Way Email ParsingYesNoYesYesYesYes
Ticket BillingNoYesYesNoYes-Yes
Multiple Company SupportNoYesYesNoYesYesYes
Multiple Product SupportNoYesYes-YesYesYes
WorkFlowNoYesYesYesYesYesYes
AutomationYesYesYesYesYesYes
SMS AlertsYes-YesYesYesYes
Ticket ViewsYesYesYesYesYesYes
WHMCS IntegrationYes--YesNo
Satellite FeatureNoNoNoYesYes
Client ManagementYesYesYesYesYesYes
3rd Party Integration and HooksNoYesYesYesYesYesYes
Custom ReportingNoYesYesYesYesYesYes
Ticket PinningNoYesNoYesYes-
LDAP/AD integrationYesNoNoYes 2nd level price requiredYesYesYes
Price Advanced$ 1,200 /y/agent$ 40 /year/agent$ 480 /y/agent$ 1,020 /y/agent
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Compare Zendesk vs Sugester vs FreshDesk vs UserVoice
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Nov. 4th 2022 9:21:49 AM
May 14th 2015 3:42:19 PM
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