Online helpdesk software

1
2020-10-23 13:40:11
Compare Zendesk vs Sugester vs FreshDesk vs UserVoice
ZendeskSugesterFreshDeskUserVoiceJitbit HelpDeskKayako SupportSuitePhaseWare TrackerVision HelpdeskVisionFlowsimplydesk
Websitehttp://www.zendesk.comhttp://sugester.comhttp://www.freshdesk.comhttp://uservoice.comhttps://www.jitbit.com/helpdesk/http://www.kayako.com/http://www.PhaseWare.comhttps://www.visionhelpdesk.comhttp://visionflow.comhttps://www.simplydesk.fr
Like 1 1 0 4 3 1 2 5 2 0
Launch date2015-03-042006200120052007-01-0120032013
CreatorMichał Stefaniak, Marcin Stefaniak, Paweł DeryłoJitbitKayakoPhaseWare, Inc.Vision HelpdeskVisionera ABPCI
LicenseSaaS - monthly paymentsProprietary, Commercial, Source Code License availableProprietary, some parts GPLProprietaryProprietaryProprietarySaaS et on-premise
Implementation language(s)English, PolishASP.NET MVC, C#PHPMicrosoft C#PHP, AJAXJava, HTML, JavaScript.net
Back endSQL ServerMySQLSQL Server 2005, 2008, 2008 R2MySQLMy SQL MS SQL ServerSqlserver 2012 et après
SaaSYesYesYesYesYes
On Premise VersionNo-YesYesYesYes
Free planYes- 21 days free trial, free for bloggers, free for educational orgsYes 30 days free trial- 20 day free trial, free for non-profit and open sourceYes Version de test
Starting price20 USD /y/agent max 336 USD /y/agent180 USD /y/agent180 USD /y/agent29 USD7 USD for saas and download19 EUR per user per month for base module15 EUR /agent/mois
Price288 USD /y/agent99 USD300 USD /y/agent540 USD /y/agent200 USD for UNLIMITED users on the "enterprise" plan30 EUR /agent/mois
DescriptionOur product is an integrated communications platform, combining the features of a helpdesk system with robust task and information management functionalities. Keeping your customers has never been easier.UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas.PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own client portal makes it true satellite helpdesk.VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.Simplydesk est une solution dédiée à la gestion de parc informatique: helpdesk, gestion de parc, administration de parc et inventaire de parc
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Overall rating5.0 1 rating5.0 1 rating5.0 1 rating2.0 1 rating5.0 1 rating1.0 1 rating3.0 1 rating2.0 1 rating3.0 1 rating0 no rating
Video tourhttp://www.zendesk.com/demohttps://youtu.be/9GpmoSMCYvIhttps://youtu.be/lweh8JW6NTchttps://youtu.be/4J2M9QtcO7E
APIYesYesYes Public and Commercial APIYesYesYesYesYesYes API rest
Social Networks IntegrationYesYesYes facebook,twitter,googleYesNo
Trial and PricesFree plan + 30 day free trial + 4 plans ($9, $19, $49, $99)Free up to $95/agent/month
  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

  • 30 day free trial
  • on demand: starts from $24/month UNLIMITED STAFF
  • to install: starts from $599 one time fee for UNLIMITED STAFF

  • 20 day free trial
  • on demand (SAAS): starts from $23/month/agent
  • To install: starts from $349 per agent

Saas à partir de 15 € par agent par mois On-premise : sur demande
Chat statisticsYesNoYesYesNo
Native mobile applicationYes- in developmentYesNoYesYesYesYes
Conversation transcriptsYesYesYesYesYes
Offline messagesYesYesYesYesYes
Visual customizationYesYesYesYesYesYesYes
Multi-siteYesYesYesYesYesYesYesYes
Visitor detailsYesYesYesYesYesYesYes
International supportYesYesYesYesNoYesYesYes
Multiple operatorsYesYesYesYesYesYesYesYes
Transfer to another operatorYesYesYesYesYesYesYes
Custom extensionsYesYesNoYesYes
Mobile supportYesYesYes iPhone SDKYesYes
Multi-languageYesYesYes 15 lang.YesYesYes
CobrowsingYesYesNoNoNo
Visitor MonitoringYesYesNoYesNoNo
Affiliate / Credit ProgramYesNo-NoNoYesYes
Sent emailsYesYesYesYes
CalendarYesYesYesYesYesYesYes
Video chatYes- in developmentNoNo
WYSIWYGYes- limited WYSIWYG, extensive customization otherwiseYesYesYesYes
Alerts / Escalation-YesYesYesYesYesYesYes
Web-based ApplicationYesYesYesNoYesYes
Desktop ApplicationsYesYesNoYesYesNo
Free version- Trial 30dYesYes 3 agents freeYes 1 forum- Trial 30 dYes Evaluation 30j
Phone Support- price 3YesNo manualYesYes
Email Support- price 2 onlyYesYesYesYes
Service Level Agreement (SLA)YesYesYesYesYesYesYes
Social Network IntegrationYesYesYes-Yes-No
Group User Controls- price maxYesYesYes
Custom FieldsYesYesYesYesYesYesYes
WebYesYesYesYesYesYes
Email ParsingYesNoYesYesYesYesYes
Multi-Language Staff and Client PortalsYesYesYesYesYesYesYes
Two-Way Email ParsingYesNoYesYesYesYes
Ticket BillingNoYesYesNoYes-Yes
Multiple Company SupportNoYesYesNoYesYesYes
Multiple Product SupportNoYesYes-YesYesYes
WorkFlowNoYesYesYesYesYesYes
AutomationYesYesYesYesYesYes
SMS AlertsYes-YesYesYesYes
Ticket ViewsYesYesYesYesYesYes
WHMCS IntegrationYes--YesNo
Satellite FeatureNoNoNoYesYes
Client ManagementYesYesYesYesYesYes
3rd Party Integration and HooksNoYesYesYesYesYesYes
Custom ReportingNoYesYesYesYesYesYes
Ticket PinningNoYesNoYesYes-
LDAP/AD integrationYesNoNoYes 2nd level price requiredYesYes
Price Advanced1200 USD /y/agent40 USD /year/agent480 USD /y/agent1020 USD /y/agent
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  • 2015-05-14 15:42:19
    2020-10-23 13:40:11
  • English
  • Compare Zendesk vs Sugester vs FreshDesk vs UserVoice
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