Website | http://www.zendesk.com | http://sugester.com | http://www.freshdesk.com | http://uservoice.com | https://www.jitbit.com/helpdesk/ | http://www.kayako.com/ | http://www.PhaseWare.com | https://www.visionhelpdesk.com | http://visionflow.com | https://www.simplydesk.fr |
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Like | 1 Likes | 1 Likes | 0 Likes | 4 Likes | 3 Likes | 1 Likes | 2 Likes | 5 Likes | 2 Likes | 0 Likes |
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Launch date | | 2015-03-04 | | | 2006 | 2001 | 2005 | 2007-01-01 | 2003 | 2013 |
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Creator | | Michał Stefaniak, Marcin Stefaniak, Paweł Deryło | | | Jitbit | Kayako | PhaseWare, Inc. | Vision Helpdesk | Visionera AB | PCI |
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License | | SaaS - monthly payments | | | Proprietary, Commercial, Source Code License available | Proprietary, some parts GPL | Proprietary | Proprietary | Proprietary | SaaS et on-premise |
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Implementation language(s) | | English, Polish | | | ASP.NET MVC, C# | PHP | Microsoft C# | PHP, AJAX | Java, HTML, JavaScript | .net |
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Back end | | | | | SQL Server | MySQL | SQL Server 2005, 2008, 2008 R2 | MySQL | My SQL MS SQL Server | Sqlserver 2012 et après |
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SaaS | Yes | Yes | | | Yes | | | Yes | | Yes |
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On Premise Version | No | - | | | Yes | | | Yes | Yes | Yes |
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Free plan | | Yes | | | - 21 days free trial, free for bloggers, free for educational orgs | | | Yes 30 days free trial | - 20 day free trial, free for non-profit and open source | Yes Version de test |
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Starting price | 20 USD /y/agent max 3 | 36 USD /y/agent | 180 USD /y/agent | 180 USD /y/agent | 29 USD | | | 8 USD per mo for On-Premises and 12 USD per mo SaaS License | 19 EUR per user per month for base module | 15 EUR /agent/mois |
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Price | 288 USD /y/agent | 99 USD | 300 USD /y/agent | 540 USD /y/agent | 200 USD for UNLIMITED users on the "enterprise" plan | | | | | 30 EUR /agent/mois |
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Description | | Our product is an integrated communications platform, combining the
features of a helpdesk system with robust task and information
management functionalities. Keeping your customers has never been
easier. | | UserVoice provides hosted feedback forums, which allow customers to
create, discuss, and vote for ideas. | | | PhaseWare Tracker is a highly focused customer support and help
desk solution that helps your customer support team provide a
five-star experience for your clients. The system automatically
notifies you whenever clients report or escalate existing issues,
freeing up your attention to focus on the customer. | Vision Helpdesk is extensive customer service software offering
four products to manage customer service for all-size businesses.
Help Desk Software, Satellite Help Desk, ITSM Service Desk
Software, and Live Chat Software. | VisionFlow is a flexible software platform for product and service
organizations. It can be used for customer support and help desk,
project management, issue/case/task tracking, application lifecycle
management, IT service management (ITSM), CRM, asset/inventory
management and much more. | Simplydesk est une solution dédiée à la gestion de parc
informatique: helpdesk, gestion de parc, administration de parc et
inventaire de parc |
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Image |  |  | | | | | |  |  |  |
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Overall rating | 5.0 1 rating | 5.0 1 rating | 5.0 1 rating | 2.0 1 rating | 5.0 1 rating | 1.0 1 rating | 3.0 1 rating | 3.5 2 ratings | 3.0 1 rating | 0 no rating |
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Video tour | http://www.zendesk.com/demo | | | https://youtu.be/9GpmoSMCYvI | https://youtu.be/lweh8JW6NTc | | | | https://youtu.be/4J2M9QtcO7E | |
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API | Yes | Yes | | Yes Public and Commercial API | Yes | Yes | Yes | Yes | Yes | Yes API rest |
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Social Networks Integration | Yes | Yes | Yes facebook,twitter,google | | Yes | | | | | No |
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Trial and Prices | | Free plan + 30 day free trial + 4 plans ($9, $19, $49, $99) | | Free up to $95/agent/month | |
- 30 day free trial
- on demand: starts from $29/month/staff
- to install: starts from $599 one time fee for 10
staff
|
- 30 day free trial
- Tracker OnDemand: starts from $49/month/agent
- Tracker Licensed: starts from $499 per agent
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- 30 day free trial
- SaaS: starts from $12/month
- On-Premises: starts from $8/month
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- 20 day free trial
- on demand (SAAS): starts from $23/month/agent
- To install: starts from $349 per agent
| Saas à partir de 15 € par agent par mois On-premise : sur demande |
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Chat statistics | Yes | | | | | No | Yes | Yes | Yes | No |
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Native mobile application | Yes | - in development | | | Yes | No | Yes | Yes | Yes | Yes |
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Conversation transcripts | Yes | Yes | | | | Yes | Yes | Yes | Yes | |
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Offline messages | Yes | Yes | | | | Yes | Yes | Yes | Yes | |
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Visual customization | Yes | Yes | | | Yes | Yes | Yes | Yes | Yes | Yes |
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Multi-site | Yes | Yes | | | Yes | Yes | Yes | Yes | Yes | Yes |
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Visitor details | Yes | Yes | | | Yes | Yes | Yes | Yes | Yes | Yes |
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International support | Yes | Yes | | | Yes | Yes | No | Yes | Yes | Yes |
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Multiple operators | Yes | Yes | | | Yes | Yes | Yes | Yes | Yes | Yes |
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Transfer to another operator | Yes | Yes | | | Yes | Yes | Yes | Yes | Yes | Yes |
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Custom extensions | Yes | Yes | | | | No | Yes | Yes | Yes | |
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Mobile support | Yes | Yes | | Yes iPhone SDK | Yes | | | Yes | | Yes |
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Multi-language | Yes | Yes | Yes 15 lang. | Yes | Yes | | | Yes | | Yes |
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Cobrowsing | Yes | Yes | | | | No | No | Yes | No | |
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Visitor Monitoring | Yes | Yes | | | No | Yes | No | Yes | No | |
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Affiliate / Credit Program | Yes | No | | | - | No | No | Yes | Yes | |
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Sent emails | Yes | Yes | | | Yes | | | Yes | | Yes |
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Calendar | Yes | Yes | | | Yes | Yes | | Yes | Yes | Yes |
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Video chat | Yes | - in development | | | | No | | No | No | |
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WYSIWYG | Yes | - limited WYSIWYG, extensive customization otherwise | | | Yes | Yes | | Yes | Yes | |
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Alerts / Escalation | - | Yes | | | Yes | Yes | Yes | Yes | Yes | Yes |
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Web-based Application | Yes | Yes | | | Yes | No | | Yes | Yes | Yes |
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Desktop Applications | Yes | Yes | | | No | Yes | | - Web Based | Yes | No |
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Free version | - Trial 30d | Yes | Yes 3 agents free | Yes 1 forum | - Trial 30 d | | | - Free License for Non Profit Organization | | Yes Evaluation 30j |
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Phone Support | - price 3 | Yes | No manual | | | | | Yes | Yes | Yes |
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Email Support | - price 2 only | Yes | Yes | | Yes | | | Yes | | Yes |
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Service Level Agreement (SLA) | Yes | Yes | | | Yes | Yes | | Yes | Yes | Yes |
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Social Network Integration | Yes | Yes | | | Yes | - | | Yes | - | No |
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Group User Controls | - price max | Yes | Yes | | | | | Yes | | Yes |
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Custom Fields | Yes | Yes | | | Yes | Yes | | Yes | Yes | Yes |
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Web | Yes | Yes | Yes | Yes | Yes | | | Yes | | Yes |
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Email Parsing | Yes | No | | | Yes | Yes | | Yes | Yes | Yes |
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Multi-Language Staff and Client Portals | Yes | Yes | | | Yes | Yes | | Yes | Yes | Yes |
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Two-Way Email Parsing | Yes | No | | | Yes | Yes | | Yes | Yes | |
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Ticket Billing | No | Yes | | | Yes | No | | Yes | - | Yes |
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Multiple Company Support | No | Yes | | | Yes | No | | Yes | Yes | Yes |
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Multiple Product Support | No | Yes | | | Yes | - | | Yes | Yes | Yes |
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WorkFlow | No | Yes | | | Yes | Yes | | Yes | Yes | Yes |
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Automation | Yes | Yes | | | | Yes | | Yes | Yes | Yes |
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SMS Alerts | Yes | - | | | | Yes | | Yes | Yes | Yes |
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Ticket Views | Yes | Yes | | | | Yes | | Yes | Yes | Yes |
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WHMCS Integration | Yes | - | | | | - | | Yes | No | |
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Satellite Feature | No | No | | | | No | | Yes | Yes | |
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Client Management | Yes | Yes | | | | Yes | | Yes | Yes | Yes |
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3rd Party Integration and Hooks | No | Yes | | | Yes | Yes | | Yes | Yes | Yes |
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Custom Reporting | No | Yes | | | Yes | Yes | | Yes | Yes | Yes |
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Ticket Pinning | No | Yes | | | | No | | Yes | Yes | - |
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LDAP/AD integration | Yes | No | No | Yes 2nd level price required | Yes | | | Yes | | Yes |
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Price Advanced | 1200 USD /y/agent | 40 USD /year/agent | 480 USD /y/agent | 1020 USD /y/agent | | | | | | |
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