Online helpdesk software

	Zendesk	Sugester	FreshDesk	UserVoice	Jitbit HelpDesk	Kayako SupportSuite	PhaseWare Tracker	Vision Helpdesk	VisionFlow	simplydesk

Website	http://www.zendesk.com	http://sugester.com	http://www.freshdesk.com	http://uservoice.com	https://www.jitbit.com/helpdesk/	http://www.kayako.com/	http://www.PhaseWare.com	https://www.visionhelpdesk.com	http://visionflow.com	https://www.simplydesk.fr
Like	1 Likes	1 Likes	0 Likes	4 Likes	3 Likes	1 Likes	2 Likes	5 Likes	2 Likes	0 Likes
Launch date		2015-03-04			2006	2001	2005	2007-01-01	2003	2013
Creator		Michał Stefaniak, Marcin Stefaniak, Paweł Deryło			Jitbit	Kayako	PhaseWare, Inc.	Vision Helpdesk	Visionera AB	PCI
License		SaaS - monthly payments			Proprietary, Commercial, Source Code License available	Proprietary, some parts GPL	Proprietary	Proprietary	Proprietary	SaaS et on-premise
Implementation language(s)		English, Polish			ASP.NET MVC, C#	PHP	Microsoft C#	PHP, AJAX	Java, HTML, JavaScript	.net
Back end					SQL Server	MySQL	SQL Server 2005, 2008, 2008 R2	MySQL	My SQL MS SQL Server	Sqlserver 2012 et après
SaaS	Yes	Yes			Yes			Yes		Yes
On Premise Version	No	-			Yes			Yes	Yes	Yes
Free plan		Yes			- 21 days free trial, free for bloggers, free for educational orgs			Yes 30 days free trial	- 20 day free trial, free for non-profit and open source	Yes Version de test
Starting price	20 USD /y/agent max 3	36 USD /y/agent	180 USD /y/agent	180 USD /y/agent	29 USD			8 USD per mo for On-Premises and 12 USD per mo SaaS License	19 EUR per user per month for base module	15 EUR /agent/mois
Price	288 USD /y/agent	99 USD	300 USD /y/agent	540 USD /y/agent	200 USD for UNLIMITED users on the "enterprise" plan					30 EUR /agent/mois
Description		Our product is an integrated communications platform, combining the features of a helpdesk system with robust task and information management functionalities. Keeping your customers has never been easier.		UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas.			PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.	Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.	VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.	Simplydesk est une solution dédiée à la gestion de parc informatique: helpdesk, gestion de parc, administration de parc et inventaire de parc
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Overall rating	5.0 1 rating	5.0 1 rating	5.0 1 rating	2.0 1 rating	5.0 1 rating	1.0 1 rating	3.0 1 rating	3.5 2 ratings	3.0 1 rating	0 no rating
Video tour	http://www.zendesk.com/demo			https://youtu.be/9GpmoSMCYvI	https://youtu.be/lweh8JW6NTc				https://youtu.be/4J2M9QtcO7E
API	Yes	Yes		Yes Public and Commercial API	Yes	Yes	Yes	Yes	Yes	Yes API rest
Social Networks Integration	Yes	Yes	Yes facebook,twitter,google		Yes					No
Trial and Prices		Free plan + 30 day free trial + 4 plans ($9, $19, $49, $99)		Free up to $95/agent/month		30 day free trial on demand: starts from $29/month/staff to install: starts from $599 one time fee for 10 staff	30 day free trial Tracker OnDemand: starts from $49/month/agent Tracker Licensed: starts from $499 per agent	30 day free trial SaaS: starts from $12/month On-Premises: starts from $8/month	20 day free trial on demand (SAAS): starts from $23/month/agent To install: starts from $349 per agent	Saas à partir de 15 € par agent par mois On-premise : sur demande
Chat statistics	Yes					No	Yes	Yes	Yes	No
Native mobile application	Yes	- in development			Yes	No	Yes	Yes	Yes	Yes
Conversation transcripts	Yes	Yes				Yes	Yes	Yes	Yes
Offline messages	Yes	Yes				Yes	Yes	Yes	Yes
Visual customization	Yes	Yes			Yes	Yes	Yes	Yes	Yes	Yes
Multi-site	Yes	Yes			Yes	Yes	Yes	Yes	Yes	Yes
Visitor details	Yes	Yes			Yes	Yes	Yes	Yes	Yes	Yes
International support	Yes	Yes			Yes	Yes	No	Yes	Yes	Yes
Multiple operators	Yes	Yes			Yes	Yes	Yes	Yes	Yes	Yes
Transfer to another operator	Yes	Yes			Yes	Yes	Yes	Yes	Yes	Yes
Custom extensions	Yes	Yes				No	Yes	Yes	Yes
Mobile support	Yes	Yes		Yes iPhone SDK	Yes			Yes		Yes
Multi-language	Yes	Yes	Yes 15 lang.	Yes	Yes			Yes		Yes
Cobrowsing	Yes	Yes				No	No	Yes	No
Visitor Monitoring	Yes	Yes			No	Yes	No	Yes	No
Affiliate / Credit Program	Yes	No			-	No	No	Yes	Yes
Sent emails	Yes	Yes			Yes			Yes		Yes
Calendar	Yes	Yes			Yes	Yes		Yes	Yes	Yes
Video chat	Yes	- in development				No		No	No
WYSIWYG	Yes	- limited WYSIWYG, extensive customization otherwise			Yes	Yes		Yes	Yes
Alerts / Escalation	-	Yes			Yes	Yes	Yes	Yes	Yes	Yes
Web-based Application	Yes	Yes			Yes	No		Yes	Yes	Yes
Desktop Applications	Yes	Yes			No	Yes		- Web Based	Yes	No
Free version	- Trial 30d	Yes	Yes 3 agents free	Yes 1 forum	- Trial 30 d			- Free License for Non Profit Organization		Yes Evaluation 30j
Phone Support	- price 3	Yes	No manual					Yes	Yes	Yes
Email Support	- price 2 only	Yes	Yes		Yes			Yes		Yes
Service Level Agreement (SLA)	Yes	Yes			Yes	Yes		Yes	Yes	Yes
Social Network Integration	Yes	Yes			Yes	-		Yes	-	No
Group User Controls	- price max	Yes	Yes					Yes		Yes
Custom Fields	Yes	Yes			Yes	Yes		Yes	Yes	Yes
Web	Yes	Yes	Yes	Yes	Yes			Yes		Yes
Email Parsing	Yes	No			Yes	Yes		Yes	Yes	Yes
Multi-Language Staff and Client Portals	Yes	Yes			Yes	Yes		Yes	Yes	Yes
Two-Way Email Parsing	Yes	No			Yes	Yes		Yes	Yes
Ticket Billing	No	Yes			Yes	No		Yes	-	Yes
Multiple Company Support	No	Yes			Yes	No		Yes	Yes	Yes
Multiple Product Support	No	Yes			Yes	-		Yes	Yes	Yes
WorkFlow	No	Yes			Yes	Yes		Yes	Yes	Yes
Automation	Yes	Yes				Yes		Yes	Yes	Yes
SMS Alerts	Yes	-				Yes		Yes	Yes	Yes
Ticket Views	Yes	Yes				Yes		Yes	Yes	Yes
WHMCS Integration	Yes	-				-		Yes	No
Satellite Feature	No	No				No		Yes	Yes
Client Management	Yes	Yes				Yes		Yes	Yes	Yes
3rd Party Integration and Hooks	No	Yes			Yes	Yes		Yes	Yes	Yes
Custom Reporting	No	Yes			Yes	Yes		Yes	Yes	Yes
Ticket Pinning	No	Yes				No		Yes	Yes	-
LDAP/AD integration	Yes	No	No	Yes 2nd level price required	Yes			Yes		Yes
Price Advanced	1200 USD /y/agent	40 USD /year/agent	480 USD /y/agent	1020 USD /y/agent

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