Online helpdesk software

2021-12-27 11:28:53
Compare Zendesk vs Sugester vs FreshDesk vs UserVoice
ZendeskSugesterFreshDeskUserVoiceJitbit HelpDeskKayako SupportSuitePhaseWare TrackerVision HelpdeskVisionFlowsimplydesk
Like 1 1 0 4 3 1 2 5 2 0
Launch date2015-03-042006200120052007-01-0120032013
CreatorMichał Stefaniak, Marcin Stefaniak, Paweł DeryłoJitbitKayakoPhaseWare, Inc.Vision HelpdeskVisionera ABPCI
LicenseSaaS - monthly paymentsProprietary, Commercial, Source Code License availableProprietary, some parts GPLProprietaryProprietaryProprietarySaaS et on-premise
Implementation language(s)English, PolishASP.NET MVC, C#PHPMicrosoft C#PHP, AJAXJava, HTML,
Back endSQL ServerMySQLSQL Server 2005, 2008, 2008 R2MySQLMy SQL MS SQL ServerSqlserver 2012 et après
On Premise VersionNo-YesYesYesYes
Free planYes- 21 days free trial, free for bloggers, free for educational orgsYes 30 days free trial- 20 day free trial, free for non-profit and open sourceYes Version de test
Starting price20 USD /y/agent max 336 USD /y/agent180 USD /y/agent180 USD /y/agent29 USD8 USD per mo for On-Premises and 12 USD per mo SaaS License19 EUR per user per month for base module15 EUR /agent/mois
Price288 USD /y/agent99 USD300 USD /y/agent540 USD /y/agent200 USD for UNLIMITED users on the "enterprise" plan30 EUR /agent/mois
DescriptionOur product is an integrated communications platform, combining the features of a helpdesk system with robust task and information management functionalities. Keeping your customers has never been easier.UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas.PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.Simplydesk est une solution dédiée à la gestion de parc informatique: helpdesk, gestion de parc, administration de parc et inventaire de parc
Overall rating5.0 1 rating5.0 1 rating5.0 1 rating2.0 1 rating5.0 1 rating1.0 1 rating3.0 1 rating3.5 2 ratings3.0 1 rating0 no rating
Video tour
APIYesYesYes Public and Commercial APIYesYesYesYesYesYes API rest
Social Networks IntegrationYesYesYes facebook,twitter,googleYesNo
Trial and PricesFree plan + 30 day free trial + 4 plans ($9, $19, $49, $99)Free up to $95/agent/month
  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

  • 30 day free trial
  • SaaS: starts from $12/month
  • On-Premises: starts from $8/month

  • 20 day free trial
  • on demand (SAAS): starts from $23/month/agent
  • To install: starts from $349 per agent

Saas à partir de 15 € par agent par mois On-premise : sur demande
Chat statisticsYesNoYesYesYesNo
Native mobile applicationYes- in developmentYesNoYesYesYesYes
Conversation transcriptsYesYesYesYesYesYes
Offline messagesYesYesYesYesYesYes
Visual customizationYesYesYesYesYesYesYesYes
Visitor detailsYesYesYesYesYesYesYesYes
International supportYesYesYesYesNoYesYesYes
Multiple operatorsYesYesYesYesYesYesYesYes
Transfer to another operatorYesYesYesYesYesYesYesYes
Custom extensionsYesYesNoYesYesYes
Mobile supportYesYesYes iPhone SDKYesYesYes
Multi-languageYesYesYes 15 lang.YesYesYesYes
Visitor MonitoringYesYesNoYesNoYesNo
Affiliate / Credit ProgramYesNo-NoNoYesYes
Sent emailsYesYesYesYesYes
Video chatYes- in developmentNoNoNo
WYSIWYGYes- limited WYSIWYG, extensive customization otherwiseYesYesYesYes
Alerts / Escalation-YesYesYesYesYesYesYes
Web-based ApplicationYesYesYesNoYesYesYes
Desktop ApplicationsYesYesNoYes- Web BasedYesNo
Free version- Trial 30dYesYes 3 agents freeYes 1 forum- Trial 30 d- Free License for Non Profit OrganizationYes Evaluation 30j
Phone Support- price 3YesNo manualYesYesYes
Email Support- price 2 onlyYesYesYesYesYes
Service Level Agreement (SLA)YesYesYesYesYesYesYes
Social Network IntegrationYesYesYes-Yes-No
Group User Controls- price maxYesYesYesYes
Custom FieldsYesYesYesYesYesYesYes
Email ParsingYesNoYesYesYesYesYes
Multi-Language Staff and Client PortalsYesYesYesYesYesYesYes
Two-Way Email ParsingYesNoYesYesYesYes
Ticket BillingNoYesYesNoYes-Yes
Multiple Company SupportNoYesYesNoYesYesYes
Multiple Product SupportNoYesYes-YesYesYes
SMS AlertsYes-YesYesYesYes
Ticket ViewsYesYesYesYesYesYes
WHMCS IntegrationYes--YesNo
Satellite FeatureNoNoNoYesYes
Client ManagementYesYesYesYesYesYes
3rd Party Integration and HooksNoYesYesYesYesYesYes
Custom ReportingNoYesYesYesYesYesYes
Ticket PinningNoYesNoYesYes-
LDAP/AD integrationYesNoNoYes 2nd level price requiredYesYesYes
Price Advanced1200 USD /y/agent40 USD /year/agent480 USD /y/agent1020 USD /y/agent
  • 2015-05-14 15:42:19
    2021-12-27 11:28:53
  • English
  • Compare Zendesk vs Sugester vs FreshDesk vs UserVoice
  • Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Manage backups


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