Online helpdesk software

2021-12-27 11:28:53
Compare Zendesk vs Sugester vs FreshDesk vs UserVoice
ZendeskSugesterFreshDeskUserVoiceJitbit HelpDeskKayako SupportSuitePhaseWare TrackerVision HelpdeskVisionFlowsimplydesk
Site webhttp://www.zendesk.comhttp://sugester.comhttp://www.freshdesk.comhttp://uservoice.com
J'aime 1 1 0 4 3 1 2 5 2 0
Date de lancement2015-03-042006200120052007-01-0120032013
CréateursMichał Stefaniak, Marcin Stefaniak, Paweł DeryłoJitbitKayakoPhaseWare, Inc.Vision HelpdeskVisionera ABPCI
LicenseSaaS - monthly paymentsProprietary, Commercial, Source Code License availableProprietary, some parts GPLProprietaryProprietaryProprietarySaaS et on-premise
Implementation language(s)English, PolishASP.NET MVC, C#PHPMicrosoft C#PHP, AJAXJava, HTML,
Back endSQL ServerMySQLSQL Server 2005, 2008, 2008 R2MySQLMy SQL MS SQL ServerSqlserver 2012 et après
On Premise VersionNon-OuiOuiOuiOui
Offre gratuiteOui- 21 days free trial, free for bloggers, free for educational orgsOui 30 days free trial- 20 day free trial, free for non-profit and open sourceOui Version de test
Prix de base20 USD /y/agent max 336 USD /y/agent180 USD /y/agent180 USD /y/agent29 USD8 USD per mo for On-Premises and 12 USD per mo SaaS License19 EUR per user per month for base module15 EUR /agent/mois
Prix288 USD /y/agent99 USD300 USD /y/agent19 USD200 USD for UNLIMITED users on the "enterprise" plan30 EUR /agent/mois
DescriptionZendesk fournit un logiciel de service clientèle basé sur le nuage. Zendesk est une façon facile et rapide pour fournir un service clientèle de qualitéOur product is an integrated communications platform, combining the features of a helpdesk system with robust task and information management functionalities. Keeping your customers has never been easier.UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas.PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.Simplydesk est une solution dédiée à la gestion de parc informatique: helpdesk, gestion de parc, administration de parc et inventaire de parc
Note globale5.0 1 note5.0 1 note5.0 1 note2.0 1 note5.0 1 note1.0 1 note3.0 1 note3.5 2 notes3.0 1 note0 aucune note
APIOuiOuiOui Public and Commercial APIOuiOuiOuiOuiOuiOui API rest
Intégration autres réseaux sociauxOuiOuiOui facebook,twitter,googleOuiNon
Gamme de prixplans payants: * rgular: 29 dollars/mois (1 agent) * plus: 59dollars/mois (1 agent) * enterprise: 119 dollars/mois (1 agent)Free plan + 30 day free trial + 4 plans ($9, $19, $49, $99)Free up to $95/agent/month
  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

  • 30 day free trial
  • SaaS: starts from $12/month
  • On-Premises: starts from $8/month

  • 20 day free trial
  • on demand (SAAS): starts from $23/month/agent
  • To install: starts from $349 per agent

Saas à partir de 15 € par agent par mois On-premise : sur demande
Statistiques du chatOuiNonOuiOuiOuiNon
Support MobileOui- in developmentOuiNonOuiOuiOuiOui
Transcriptions des conversationsOuiOuiOuiOuiOuiOui
Messages hors ligneOuiOuiOuiOuiOuiOui
Personnalisation de l'apparenceOuiOuiOuiOuiOuiOuiOuiOui
Profil des visiteursOuiOuiOuiOuiOuiOuiOuiOui
Opérateurs multiplesOuiOuiOuiOuiOuiOuiOuiOui
Transfert entre opérateursOuiOuiOuiOuiOuiOuiOuiOui
Extensions personnaliséesOuiOuiNonOuiOuiOui
Mobile supportOuiOuiOui iPhone SDKOuiOuiOui
Multi-languageOuiOuiOui 15 lang.OuiOuiOuiOui
Suivi des visitesOuiOuiNonOuiNonOuiNon
Programme d'affiliation / fidélitéOuiNon-NonNonOuiOui
Sent emailsOuiOuiOuiOuiOui
Video chatOui- in developmentNonNonNon
WYSIWYGOui- limited WYSIWYG, extensive customization otherwiseOuiOuiOuiOui
Alerts / Escalation-OuiOuiOuiOuiOuiOuiOui
Application WebOuiOuiOuiNonOuiOuiOui
Applications bureau (desktop)OuiOuiNonOui- Web BasedOuiNon
Version gratuite- Trial 30dOuiOui 3 agents freeOui 1 forum- Trial 30 d- Free License for Non Profit OrganizationOui Evaluation 30j
Phone Support- price 3OuiNon manualOuiOuiOui
Email Support- price 2 onlyOuiOuiOuiOuiOui
Service Level Agreement (SLA)OuiOuiOuiOuiOuiOuiOuiOui
Social Network IntegrationOuiOuiOui-Oui-Non
Group User Controls- price maxOuiOuiOuiOui
Custom FieldsOuiOuiOuiOuiOuiOuiOui
Email ParsingOuiNonOuiOuiOuiOuiOui
Multi-Language Staff and Client PortalsOuiOuiOuiOuiOuiOuiOui
Two-Way Email ParsingOuiNonOuiOuiOuiOui
Ticket BillingNonOuiOuiNonOui-Oui
Multiple Company SupportNonOuiOuiNonOuiOuiOui
Multiple Product SupportNonOuiOui-OuiOuiOui
SMS AlertsOui-OuiOuiOuiOui
Ticket ViewsOuiOuiOuiOuiOuiOui
WHMCS IntegrationOui--OuiNon
Satellite FeatureNonNonNonOuiOui
Client ManagementOuiOuiOuiOuiOuiOui
3rd Party Integration and HooksNonOuiOuiOuiOuiOuiOui
Custom ReportingNonOuiOuiOuiOuiOuiOui
Ticket PinningNonOuiNonOuiOui-
LDAP/AD intégrationOuiNonNonOui 2nd level price requiredOuiOuiOui
Price Advanced1200 USD /y/agent40 USD /year/agent480 USD /y/agent1020 USD /y/agent
  • 2015-05-14 15:42:19
    2021-12-27 11:28:53
  • English
  • Compare Zendesk vs Sugester vs FreshDesk vs UserVoice
  • Publique
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Gérer les sauvegardes


Laisser un commentaire

S'inscrire Se connecter