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Online helpdesk software


Compare Zendesk vs Sugester vs FreshDesk vs UserVoice

ZendeskSugesterFreshDeskUserVoiceJitbit HelpDeskKayako SupportSuitePhaseWare TrackerVision HelpdeskVisionFlowsimplydesk
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Launch date2015-03-04 2006200120052007-01-01 20032013
CreatorMichał Stefaniak, Marcin Stefaniak, Paweł DeryłoJitbitKayakoPhaseWare, Inc.Vision HelpdeskVisionera ABPCI
LicenseSaaS - monthly paymentsProprietary, Commercial, Source Code License availableProprietary, some parts GPLProprietaryProprietaryProprietarySaaS et on-premise
Implementation language(s)English, PolishASP.NET MVC, C#PHPMicrosoft C#PHP, AJAXJava, HTML,
Back endSQL ServerMySQLSQL Server 2005, 2008, 2008 R2MySQLMy SQL MS SQL ServerSqlserver 2012 et après
On Premise VersionNo-
Free plan- 21 days free trial, free for bloggers, free for educational orgs 30 days free trial- 20 day free trial, free for non-profit and open source Version de test
Starting price$ 20 /y/agent max 3$ 36 /y/agent$ 180 /y/agent$ 180 /y/agent$ 29$ 8 per mo for On-Premises and 12 USD per mo SaaS License€ 19 per user per month for base module€ 15 /agent/mois
Precio$ 288 /y/agent$ 99$ 300 /y/agent$ 540 /y/agent$ 200 for UNLIMITED users on the "enterprise" plan€ 30 /agent/mois
DescripciónOur product is an integrated communications platform, combining the features of a helpdesk system with robust task and information management functionalities. Keeping your customers has never been easier.UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas.PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.Simplydesk est une solution dédiée à la gestion de parc informatique: helpdesk, gestion de parc, administration de parc et inventaire de parc
Marca global
5.0/5 1 Valoración
5.0/5 1 Valoración
5.0/5 1 Valoración
2.0/5 1 Valoración
5.0/5 1 Valoración
1.0/5 1 Valoración
3.0/5 1 Valoración
3.5/5 2 Calificaciones
3.0/5 1 Valoración
sin puntuaciones
API Public and Commercial API API rest
Intégration autres réseaux sociaux facebook,twitter,googleNo
Trial and PricesFree plan + 30 day free trial + 4 plans ($9, $19, $49, $99)Free up to $95/agent/month
  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

  • 30 day free trial
  • SaaS: starts from $12/month
  • On-Premises: starts from $8/month

  • 20 day free trial
  • on demand (SAAS): starts from $23/month/agent
  • To install: starts from $349 per agent

Saas à partir de 15 € par agent par mois On-premise : sur demande
Chat statisticsNoNo
Native mobile application- in developmentNo
Conversation transcripts
Offline messages
Visual customization
Visitor details
International supportNo
Multiple operators
Transfer to another operator
Custom extensionsNo
Mobile support iPhone SDK
Multi-language 15 lang.
Visitor MonitoringNoNoNo
Affiliate / Credit ProgramNo-NoNo
Sent emails
Video chat- in developmentNoNoNo
WYSIWYG- limited WYSIWYG, extensive customization otherwise
Alerts / Escalation-
Web-based ApplicationNo
Desktop ApplicationsNo- Web BasedNo
Versión gratuita- Trial 30d 3 agents free 1 forum- Trial 30 d- Free License for Non Profit Organization Evaluation 30j
Phone Support- price 3No manual
Email Support- price 2 only
Service Level Agreement (SLA)
Social Network Integration--No
Group User Controls- price max
Custom Fields
Email ParsingNo
Multi-Language Staff and Client Portals
Two-Way Email ParsingNo
Ticket BillingNoNo-
Multiple Company SupportNoNo
Multiple Product SupportNo-
SMS Alerts-
Ticket Views
WHMCS Integration--No
Satellite FeatureNoNoNo
Client Management
3rd Party Integration and HooksNo
Custom ReportingNo
Ticket PinningNoNo-
LDAP/AD integrationNoNo 2nd level price required
Price Advanced$ 1,200 /y/agent$ 40 /year/agent$ 480 /y/agent$ 1,020 /y/agent
Compare Zendesk vs Sugester vs FreshDesk vs UserVoice
2022-11-04 09:21:49
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