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PhaseWare Tracker

2
PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.
Name
PhaseWare Tracker
Sitio webPhaseWare.com
Trial and Prices
  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

Launch date2005
Características
Chat statisticsSí
Multi-siteSí
Multiple operatorsSí
Conversation transcriptsSí
Offline messagesSí
CobrowsingNo
Visual customizationSí
Visitor detailsSí
Predefined responsesSí
Native mobile applicationSí
International supportNo
Clickpath TrackerSí
Transfer to another operatorSí
Custom extensionsSí
Proactive chat triggersNo
Visitor MonitoringNo
Affiliate / Credit ProgramNo
Remote screenshotNo
APISí
Email notificationsSí
Social Networks
Sitio webPhaseWare.com
Facebookfacebook.com/...
Twitter
Webmaster
English
Public
Public
2011-08-09 20:36:50
View changes

User reviews and comments

  • jpctx on 2011-08-09 20:55:59
    like this

    Great overall product.