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PhaseWare Tracker

2
PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.
Name
PhaseWare Tracker
Sitio webPhaseWare.com
Trial and Prices
  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

Launch date2005
Características
Chat statistics
Multi-site
Multiple operators
Conversation transcripts
Offline messages
CobrowsingNo
Visual customization
Visitor details
Predefined responses
Native mobile application
International supportNo
Clickpath Tracker
Transfer to another operator
Custom extensions
Proactive chat triggersNo
Visitor MonitoringNo
Affiliate / Credit ProgramNo
Remote screenshotNo
API
Email notifications
Social Networks
Sitio webPhaseWare.com
Facebookfacebook.com/...
Twitter
Webmaster
English
Public
Public
2011-08-09 20:36:50
2011-08-08 17:35:29
View changes

User reviews and comments

  • jpctx on 2011-08-09 20:55:59
    like this

    Great overall product.