Esta tabla de comparación compara el software de soporte de chat en vivo para sitios web, que permite a los visitantes en línea obtener ayuda y soporte inmediatos en vivo directamente en las páginas web a través de un widget de chat.
Este cuadro comparativo compara los planes de precios y las características de estas diferentes soluciones de chat en vivo. Algunos proveedores de software de chat en vivo ofrecen un plan gratuito, pero casi todos tienen un período de prueba gratuito que le permite probar el software de chat en vivo y decidir si realmente se ajusta a sus necesidades.
Es especialmente bueno para el comercio electrónico, las compras en línea para ayudar a los clientes a elegir, decidir o ayudarlos durante el proceso de compra, por lo general, las tiendas en línea convierten mucho más (más ventas) con este tipo de sistema de soporte en vivo instalado.
|LiveChat||Olark||Lime Talk||Smartsupp FREE live chat||Formilla||Paldesk Live Chat||SnapEngage||Provide Support Live Chat||LiveAgent||Userlike||REVE Chat||Zendesk Chat||Crisp||Botsify||ProProfs Chat||SignalZen||Vision Helpdesk|
LiveChat serves as a premium live chat and help
desk software for online sales and customer service.
LiveChat allows online businesses to interact with customers on their website and be more accessible.
Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list https://livechatinc.com/features/
The fastest way to help customers
Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.
|Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.
You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.
Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.
Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.
Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.
Why choose Smartsupp?
|Formilla.com provides live chat and in-app messaging tools for your
website. With over 12,000 customers worldwide, companies use our
software for lead generation, and to improve customer support by
chatting with their website visitors using our simple web interface
and iPhone/Android mobile apps.|
We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!
Features listed here: https://www.formilla.com/live-chat-features.aspx
Pricing listed here: https://www.formilla.com/live-chat-pricing.aspx
Paldesk is a live chat plugin that helps
businesses proactively chat in real-time with visitors and
customers to their website.
Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place.Paldesk Live Chat benefits:
Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers.
Paldesk Integrations https://www.paldesk.com/integrations/
Paldesk Features list https://www.paldesk.com/features/
SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.
Keep all your conversations in your existing CRM or Help Desk.
|Provide Support has been providing live chat and real time monitoring solution since 2003. With more than 10000 customers all over the globe we are proud to say that our service has become helpful for various industries and improved both their sales and customer service quality.|
LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.
Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.
Key LiveAgent features:
Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.
Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.
Help your customers when it matters, where it matters.
|REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support.|
As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.
Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.
|Crisp est une solution de gestion de la relation client
multicanal pour petites et moyennes entreprises. Le logiciel est
très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et de centraliser l'ensemble des canaux de communication de l'entreprise en un seul point.
Des applications (iOS, Android, Mac et Windows) sont disponibles
Crisp propose différents logiciel au sein de sa suite, ce qui permet de gérer au mieux les différents stades de la relation client. Vous retrouverez ainsi:
Un logiciel de live chat permettant aux entreprises de converser avec leur client depuis le site internet.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: https://crisp.chat/fr/livechat/
Un logiciel de base de connaissances permettant aux entreprises de cultiver une culture de l'autonomie au sein de la société et à destination des clients.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: https://crisp.chat/fr/knowledge/
Un logiciel de chatbot permettant aux entreprises d'offrir un service client 24/7.
Botsify firstly appeared in the year 2016, a pioneer chatbot platform with zero coding skills where a non-techie person can easily create a chatbot. The aim of Botsify is to provide a fully-managed chatbot that helps companies to optimize customer support, acquire qualified leads, promote products and elevate sales & revenue. Botsify makes it possible that humans and chatbots can work in the same place that’s why a live chat solution also witnessed that Botsify is worth trying. With Over five years of services, Botsify is continuously working on the user experience and adding boatload chatbot features like conversation forms, tree store, easy to export data, Dedicated account manager, etc in their services to grow their clients’ business.
|ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.|
With SignalZen Slack live chat, you will be able to chat with website visitors and deal with customer inquiries only by using Slack.
Convert website visits to sales - We are your Slack gateway for Live Chat
At Signal Zen we want to make the process of talking to your website's visitors as easy as possible even if it means to omit our original UI from the process.
This means that you can add a secondary channel to talk to your customers - Slack.
By following really easy setup wizard for integration with Slack on our Console while logged in, you can establish secure connection with Slack and talk to your customers without interaction with our default way of doing this in the administration Console.
|Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.|
|Free trial period||Sí 14 days, no credit card required.||Sí Free plan, & all paid plans have 14 days free trial||Sí 15 days||Sí 15 days, no credit card required.||Sí 7 days free trial. No credit card required.||Sí 15 days||Sí 10 days, fully functional||Sí Trial for 14 days, no credit card required.||Sí 14 days - no credit card required - Free plan available||Sí||Sí 14 days||Sí 14 jours d'essai||Sí 14 days free trial||Sí Try Any Plan Free For 15 Days (Free Trial))||Sí Free Trial: Up to 50 chats; Unlimited bandwidth; Limited support; Up to 1 subdomains; Up to 3 operators; Up to 1 month.||Sí 30 Days|
There's no limit of active chats going at any one
Save 35% with a 2 year commitment.
|Unlimited version starting from $4,2 / month.|
All sign-ups first start with the Premium Plus 15-day
|Free: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/A|
No limits of concurrent chats.
After the free trial period, users can subscribe for the following products:
|Standard Plan: $13.5 (per month for yearly plan)|
Advanced Plan: $22.5 (per month for yearly plan)
Full pricing details available at: https://www.proprofschat.com/pricing/
Basic $10 per month(Unlimited chats, Unlimited bandwidth, Premium support, Up to 1 subdomains, Up to 5 operators, Ad free)
Pro $35 per month (Unlimited chats; All features; Unlimited bandwidth; Premium support; Up to 10 subdomains; Unlimited operators; Ad free; Saved Replies)
Business $55 per month (Unlimited chats, All features, Unlimited bandwidth, Premium support, Unlimited subdomains, Unlimited operators, Ad free, Saved Replies
|$12/month per agent|
|Web-based Application||Sí Compatible with all up-to-date browsers.||Sí||Sí||Sí||Sí Compatible with all up-to-date browsers.||Sí Compatible with all up to date browsers.||Sí||Sí Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers.||Sí Available on all known up-to-date browsers.||Sí||Sí||Sí||Sí Responsive||Sí||Sí Compatible with all up-to-date browsers.||Sí Compatible with all up to date browsers.||Sí|
|IM (Google Talk, Jabber...) integration||No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)||Sí||Sí XMPP (Jabber)||No||Sí Slack||No||Sí Jabber compatible||-||Sí Slack||No||Sí Slack|
|Desktop Applications||Sí Desktop apps for Windows and Mac OS X.||Sí through IM clients||Sí through IM clients||Sí XMPP (Jabber) : Pidgin, Adium||Sí Windows Desktop App, Mac OS X coming soon||Sí Windows desktop app, Mac OS X and Linux.||Sí Through Google-talk and Skype IM clients on both Mac and Windows||Sí Native apps for Windows, Mac OS and Linux||Sí Compatible with instant messengers for Windows and Mac||Sí||- Through IM clients||Sí||Sí||Sí Desktop apps for Windows and Mac OS.||- Web Based|
|Native mobile application||Sí Mobile applications for iPad, iPhone, and Android devices.||No No native app, but any Jabber/XMPP app will work||-||Sí XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)||Sí Native apps for iPhone/iPad and Android devices||Sí Mobile applications for iOS and Android devices.||No No native app (any Google Talk client or Skype)||Sí for Android and iOS||Sí Mobile apps for iOS and Android devices.||Sí Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)||Sí iOS, Android||No||Sí iOS, Android||Sí||Sí Mobile applications for iPad, iPhone, and Android devices.||Sí iOS, Android||Sí|
|Works for customers on mobile devices?||Sí Optimized for mobile devices does not require Flash to work.||Sí||Sí||Sí fully responsive chat box||Sí Works on all major mobile browsers (responsive)||Sí Optimized for mobile devices.||Sí||Sí Yes, our chat works on mobile devices as well.||Sí Yes.||Sí Optimized for mobile devices (smartphone & tablet)||Sí Responsive Chat Widget||Sí Works on some mobile devices. HTML5 dashboard||Sí||Sí Mobile friendly UI||Sí Yes - optimized for mobile devices||Sí Optimized for mobile devices||Sí|
|Chat statistics||Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).||Sí||Sí||Sí||Sí||Sí Comprehensive detailed reports available.||Sí Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration||Sí Fully functional chat statistics app is available||Sí Comprehensive detailed reports available.||Sí Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API||Sí||Sí||Sí||Sí Weekly reporting of chatbot stats, user catbot analytics on the main dashboard and easy to export data with Google sheet and other integration.||Sí Detailed Chat Statistics available + Google Analytics Integration||Sí Detailed chat Statistics||Sí|
|Multi-site||Sí There's no limit. One account can be used to manage multiple websites.||Sí||Sí no extra payment||Sí no extra charge||Sí Yes, the Premium Plus package supports multi-site licenses.||Sí There's no limit. One account can be used to manage multiple websites.||Sí Unlimited in all plans||Sí Any subscription package allows using the same chat account on unlimited number of websites.||Sí Unlimited||Sí Deploys single or multiple widget per site by group, type of support or user behavior.||Sí||Sí||Sí||Sí Allows you to embed chatbot on different channels with unified data-set.||Sí One account can be used to manage multiple websites.||Sí One account can be used in multiple websites||Sí|
|Multiple operators||Sí Every user can have their own account. Different agent roles available.||Sí||Sí||Sí||Sí Each chat agent can have their own unique email login and password||Sí Every user can have unique email login and password. Different agent roles available.||Sí||Sí Number of available operator profiles is limited by subscription. All operators can be online concurrently.||Sí Yes.||Sí Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.||Sí||Sí||Sí Unlimited||Sí||Sí Every user can have their own account. Different agent roles available.||Sí Unlimited for paid plans||Sí|
|Conversation transcripts||Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts.||Sí||Sí||Sí||Sí Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.||Sí Chat transcripts are stored in LiveChat and can be sent to email.||Sí||Sí Not stored on our servers due to security reasons. Can be emailed in HTML / Text format to email(s) specified by customer. Transcripts storage and viewer app is in beta-testing and available by request.||Sí Yes.||Sí Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.||Sí||Sí||Sí||Sí||Sí Chat transcripts are stored in Live Chat and can be export..||Sí Yes, fully GDPR compliance||Sí|
|Offline messages||Sí Offline messages are saved as tickets, forwarded to a help desk or email address.||Sí Messages sent to an email address(es) or into a CRM.||Sí||Sí||Sí Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.||Sí Offline messages are saved as tickets.||Sí||Sí When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.||Sí Offline messages are saved as tickets.||Sí Yes||Sí||Sí||Sí E-mail can be replied||Sí||Sí Offline messages are saved as tickets.||Sí Full support of offline/online scenarios.||Sí|
|Cobrowsing||Sí With the use of a 3rd party application.||Sí push webpages||Sí Screen recording||- Monitor what page URL the customer is on, and see what web pages they accessed on your website.||No||Sí||No||Sí Guide your visitor to any page- Push webpages||Sí||No||Sí||Sí||Sí||Sí Supports screenshots sending||Sí|
|Visual customization||Sí Several chat window themes to choose from. CSS customization, branding and white label version are available.||Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee||Sí||Sí||Sí Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.||Sí Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options.||Sí Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan||Sí Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position.||Sí CSS, image upload...||Sí Fully customizable and text customization||Sí Customize Chat Widget according to your website theme.||Sí||Sí||Sí Customized chatbot, livechat and white label solution.||Sí Fully customizable||Sí Colours, Positioning and more.||Sí|
|Visitor details||Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users||Sí||Sí You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers||Sí visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.||Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Sí User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.||Sí Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.||Sí Geolocation, IP address, referrer links, browser type, language.||Sí Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.||Sí||Sí||Sí See chat users types in real-time, country, town, social networks, etc||Sí||Sí Detailed information on online visitors include geolocation, time on the website and number of visits and more.||Sí All technically available data and metadata when using strong integration features.||Sí|
|Predefined responses||Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up.||Sí Using 3rd Party Macros||Sí||Sí||Sí Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.||Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up.||Sí With shortcuts||Sí Can be created for the whole account and for specific operator/department||Sí Yes.||Sí Very easy to create and use with shortcuts. Can be gathered in groups||Sí||Sí||Sí||Sí||Sí Canned response||Sí Yes, Saved replies feature||Sí|
|International support||Sí 40+ languages available.||Sí||Sí||Sí Chat support in English, French and Czech||Sí 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.||-||Sí 26 languages||Sí Chats can be conducted in any language. Chat Messenger can be translated into any language as well.||Sí 39 Languages||Sí Support in English, German, Dutch, Portuguese||Sí Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish||Sí||Sí 48 langues||Sí English speaking chat support||Sí Yes, provide International support||Sí Fully translatable Live Chat||Sí|
|Clickpath Tracker||Sí The user's browsing path is displayed in real-time to provide details on visited pages.||Sí||Sí Visitor recording||Sí See what web pages the visitor has viewed, and the current page they're on.||-||Sí||Sí The user's browsing history is available in Visitors list and in visitor's details in the chat agent app sidebar.||Sí Yes.||Sí See at what url your chat partners are and how they navigate over your site.||Sí||No||Sí MagicBrowse + MagicMap||Sí Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.||Sí||No|
|Transfer to another operator||Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.||Sí type !transfer command to transfer to all available operators, transcript link shows to new operator||Sí||Sí||Sí Transfer to other online agents, and include a private message if necessary.||Sí Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor.||Sí Transfer easily between agents, tiers and groups||Sí It is also possible to invite other operators to assist during chat||Sí Yes.||Sí Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.||Sí||Sí||Sí Shared inbox between operators. What you see is what your team see||Sí You can assign Multiple teammates by giving access.||Sí Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.||Sí||Sí|
|Proactive chat triggers||Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.||Sí Fully customizable rule-based triggers||Sí||Sí||Sí Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/||-||Sí Proactive chat implementation engages with the visitor on behalf of an agent currently online.||- Proactive chat invitation can be sent manually by operator||Sí Yes.||Sí Fully Customizable||Sí||Sí||Sí||Sí||Sí ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.||Sí Yes, Auto Invitations.||Sí|
|Visitor Monitoring||Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.||Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.||Sí Fully customizable rule-based triggers.||Sí||Sí Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.||-||No||Sí The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available.||Sí Yes.||Sí Available while user is connected||Sí||Sí||Sí||Sí||Sí Real-time visitor monitoring of visitor.||Sí Tracking of those who started a chat.||Sí|
|Video chat||No Not available.||No||No||No Visitor recording||No||-||No||No||Sí Yes.||No||Sí||No||Sí||Sí Video chat available||No||No||No|
|Remote screenshot||Sí With the use of a 3rd party application.||No||No||Sí Screen recording||No||-||Sí||No||Sí||No||Sí||Sí Available with 3rd party extensions.||Sí||Sí|