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Comparación de Software de Chat en Vivo

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Esta tabla de comparación compara el software de soporte de chat en vivo para sitios web, que permite a los visitantes en línea obtener ayuda y soporte inmediatos en vivo directamente en las páginas web a través de un widget de chat.

Este cuadro comparativo compara los planes de precios y las características de estas diferentes soluciones de chat en vivo. Algunos proveedores de software de chat en vivo ofrecen un plan gratuito, pero casi todos tienen un período de prueba gratuito que le permite probar el software de chat en vivo y decidir si realmente se ajusta a sus necesidades.

Es especialmente bueno para el comercio electrónico, las compras en línea para ayudar a los clientes a elegir, decidir o ayudarlos durante el proceso de compra, por lo general, las tiendas en línea convierten mucho más (más ventas) con este tipo de sistema de soporte en vivo instalado.

Enlace
LiveChatSmartsuppOlarkTarget FirstPaldesk Live ChatFormillaLime TalkProvide Support Live ChatLiveAgentREVE ChatTidioChatrachaportJivochatHelpcrunchTawk.toZendesk ChatProProfs Chat
Imagen
Sitio weblivechatinc.com/...smartsupp.comolark.comtargetfirst.compaldesk.com/...formilla.comlimetalk.comprovidesupport.comliveagent.comrevechat.comtidio.comchatra.comchaport.comjivochat.comhelpcrunch.comtawk.tozendesk.com/...proprofschat.com
Vídeo
Descripción

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Target First et ChatGPT ont fusionné pour former une seule entité puissante. Cette alliance stratégique a permis de créer une nouvelle génération de chatbots avec une compréhension du langage naturel plus avancée. Les chatbots résultants offrent des interactions fluides, intelligentes et personnalisées, renforçant la position de Target First en tant que leader des chatbots avancés et de l'automatisation des interactions client.

Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website.

Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place.

Paldesk Live Chat benefits:
  • Capture more leads
  • Increase website sales
  • Improve customer loyalty
  • Boost chat response time
  • Chat with your customers – from anywhere

Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers.

Paldesk Integrations paldesk.com/...

Paldesk Features list paldesk.com/...


Formilla.com provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!

Features listed here: formilla.com/...

Pricing listed here: formilla.com/...
Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.
Provide Support has been providing live chat and real time website monitoring solution since 2003. With more than 10000 customers all over the globe we are proud to say that our service has become helpful for various industries and improved both their sales and customer service quality.

LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA
REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.
Connect with your customers. Instantly Add Tidio live chat software to your website in minutes. Contact visitors and turn them into happy customers. Enhance their experience and boost your sales. A live chat solution trusted by 300k+ businesses. Slash your response time to under 3 minutes The average customer service email response time is over 10 hours. With a live chat service, you’ll respond to your customers before they decide to buy elsewhere. Turn 3x more visitors into paying customers Up to 98% of your visitors leave without buying. Use customer support live chat to engage them in conversations, answer questions, and increase sales.Talk with visitors on your website Live chat, chat bots, email & social messaging for business. Answer questions, solve problems, increase conversions Add live chat to your website and talk with your website visitors in real-time, or use the messenger mode and reply to messages at your own pace.Add a live chat widget to your website, connect other channels, and automate sales & support with chatbots.

The platform to connect with customers Build an excellent support service through messengers.

Bring all the contact channels to one location: live chat, social media, messengers, and phone calls. Engage with clients using their preferred channel.

API for developers : Use the already developed code to embed the chat solution on your website or web app.

Integrate Jivo into your CRM or any other software 50+ ready made solutions.

Customer service software that covers all your business needs.

Communication starts with a multichannel chat widget, customizable to your needs and brand style.

Provide multichannel customer support. Unite all communication channels in one dashboard to provide assistance via live chat, email, messengers, Facebook, or Instagram. Stay in touch with customers wherever they are.

tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.
Período de prueba gratuito 14 days, no credit card required. Free plan, & all paid plans have 14 days free trial 14 jours d'essai gratuit 7 days free trial. No credit card required. 15 days, no credit card required. 15 days 10 days, fully functional Trial for 14 days, no credit card required. Try Tidio for free. No credit card required. free 10-day trial, no credit card required Try unlimited functionality for 14 days for free. No credit card required. Basic Plan & 14-day trial period for Pro plan allways 14 days Try Any Plan Free For 15 Days (Free Trial)
Pricing plans
  • Starter Plan: $20 / month / account
  • Team Plan: $41 / month / account
  • Business Plan: $59 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • FREE: free forever for up to 3 agents
  • STANDARD: 19.5 € / month / 3 agents
  • PRO: 48 € / month / 3 agents
  • $29/month per seat

Save 35% with a 2 year commitment.
  • Start - 39€ HT/mois
  • Start + - 53€ HT/mois
  • Pro - 79€ HT/mois
  • Entreprise - 149€ HT/mois

Voir le détail des tarifs ici: targetfirst.com/...

Free: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/A
  • Standard (free): $0 / month
  • Premium : $19.99 / month
  • Professional: $39.99 / month / account
  • Growth: $55.99 / month / account

All sign-ups first start with the Premium Plus 15-day trial

Unlimited version starting from $4,2 / month.
  • Small Business (1 operator): $13/month if billed annually or $24 if billed monthly
  • Corporate (3 operators): $25.80/month if billed annually or $53 if billed monthly
  • Enterprise (10 operators): $59.40/month if billed annually or $108 if billed monthly
All plans include unlimited chats, websites, offline messages and include all service features.

No limits of concurrent chats.

  • Ticket Plan: $15/month per agent
  • Ticket+Chat Plan: $29/month per agent
  • All-inclusive Plan: $39/month per agent
Standard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
$29/month
  • Essential : €17 per agent per month
  • Pro : €23 per agent per month
  • Pro: $19 / month (4 operators included)
  • Unlimited: $75 / month (Unlimited operators)
  • Basic: $0 (Respond to customers both in the chat and messengers)
  • Professional: $19 Per agent per month if billed annually
  • Enterprise: $38 Per agent per month if billed annually
pay for agent answering your chat only, chat tool integrated for free if answering yourself...
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Essentials: $10 / month
  • Premium: $15 / month
  • Enterprise Plan: custom

Full pricing details available at: proprofschat.com/...

Launch date2002-06-25 2013-04-01 2009-08-01 2011-01-27 20172013-11-01 2012-01-01 2003-08-01 2007-07-01 2013-01-01 2012
Características
Web-based Application Compatible with all up-to-date browsers. Responsive Compatible with all up to date browsers. Compatible with all up-to-date browsers. Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers. Available on all known up-to-date browsers. Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) XMPP (Jabber)No SlackNoNo Provide Support Live Chat uses its own communication technologie and doesn't depend on any 3rd party tools or protocols-No
Desktop Applications Desktop apps for Windows and Mac OS X. XMPP (Jabber) : Pidgin, Adium through IM clients Compatible Windows et Mac Windows desktop app, Mac OS X and Linux. Windows Desktop App, Mac OS X coming soon through IM clients Native apps for Windows, Mac OS and Linux- Through IM clients Desktop apps for Windows and Mac OS.
Native mobile application Mobile applications for iPad, iPhone, and Android devices. XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)No No native app, but any Jabber/XMPP app will work IoS,Android Mobile applications for iOS and Android devices. Native apps for iPhone/iPad and Android devices- for Android and iOS Mobile apps for iOS and Android devices. iOS, AndroidNo Mobile applications for iPad, iPhone, and Android devices.
Works for customers on mobile devices? Optimized for mobile devices does not require Flash to work. fully responsive chat box Le widget de chat s'adapte aux mobiles IoS et Android Optimized for mobile devices. Works on all major mobile browsers (responsive) Responsive design allows the chat window look well in all major mobile browsers. Yes. Responsive Chat Widget Works on some mobile devices. HTML5 dashboard Yes - optimized for mobile devices
Chat statistics Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). Statistiques en temps réel : nombre de chats, taux de conversion, chiffre d'affaires, panier moyen, taux de satisfaction client, taux de réponse, et tout les données utiles à l'analyse des performances Comprehensive detailed reports available. Fully functional chat statistics app is available Comprehensive detailed reports available. Detailed Chat Statistics available + Google Analytics Integration
Multi-site There's no limit. One account can be used to manage multiple websites. no extra charge There's no limit. One account can be used to manage multiple websites. Yes, the Premium Plus package supports multi-site licenses. no extra payment Any subscription package allows using the same chat account on unlimited number of websites. Unlimited One account can be used to manage multiple websites.
Multiple operators Every user can have their own account. Different agent roles available. Every user can have unique email login and password. Different agent roles available. Each chat agent can have their own unique email login and password Number of available operator profiles is limited by subscription. All operators can be online concurrently. Yes. Every user can have their own account. Different agent roles available.
Conversation transcripts Chat transcripts are stored in LiveChat. Option to export archived transcripts. Chat transcripts are stored in LiveChat and can be sent to email. Yes. Enable chat transcripts to each agent, or globally to multiple email addresses. Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer. Yes. Chat transcripts are stored in Live Chat and can be export..
Offline messages Offline messages are saved as tickets, forwarded to a help desk or email address. Messages sent to an email address(es) or into a CRM. Formulaire en absence, prise de rdv Offline messages are saved as tickets. Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions. When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well. Offline messages are saved as tickets.- not sure Offline messages are saved as tickets.
Cobrowsing With the use of a 3rd party application. Screen recording push webpages Voyez en temps réel ce que font vos visiteurs de sorte à les guiderNo- Monitor what page URL the customer is on, and see what web pages they accessed on your website.NoNo
Visual customization Several chat window themes to choose from. CSS customization, branding and white label version are available. use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee Customisation de la fenêtre de chat depuis le backoffice (langue, design, texte...) Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options. Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options. Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position. CSS, image upload... Customize Chat Widget according to your website theme.- more or less Fully customizable
Visitor details Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users Adresse IP, géolocalisation sur demande, langue, historique de navigation, page en cours, navigateur, historique de chat, tunnel d'achat etc... Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system. Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators. Geolocation, IP address, referrer links, browser type, language.- ip, vrowser, os Detailed information on online visitors include geolocation, time on the website and number of visits and more.
Predefined responses Canned replies are tag-based - by typing in #tag a corresponding answer pops up. Using 3rd Party Macros Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent. Canned replies are tag-based - by typing in #tag a corresponding answer pops up. Unlimited canned responses. Add them with quick shortcuts, also use them on mobile. Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console. Yes. Canned response
International support 40+ languages available. Chat support in English, French and Czech Disponible dans plusieurs langues- 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only. Chats can be conducted in any language. Chat Messenger can be translated into any language as well. 39 Languages Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish Yes, provide International support
Clickpath Tracker The user's browsing path is displayed in real-time to provide details on visited pages. Visitor recording Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur.- See what web pages the visitor has viewed, and the current page they're on. All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar. Yes.No Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.
Transfer to another operator Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. type !transfer command to transfer to all available operators, transcript link shows to new operator Transfert du chat en temps réel entre opérateurs Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor. Transfer to other online agents, and include a private message if necessary. It is possible to invite additional operators to assist during chat and optionally leave the chat. Yes. Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Custom extensions 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. Extensible API (JavaScript plugin architecture) http://www.olark.com/docs API gratuite + Intégration dans différents CMS : Prestashop, Magento, Weezbe, Joomla, Wordpress, Powerboutique et Drupal Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,... Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts. Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... Javascript API, Many integrations (Zendesk, Salesforce, etc) 35+ integrations are available with ProProfs Chat
Proactive chat triggers LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. Fully customizable rule-based triggers Critères d'engagement personnalisables illimités et basés sur la navigation, sur le tunnel d'achat ou sur des données externes (ex: campagne adwords)- Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/- Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator. Yes. ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.
Visitor Monitoring Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. Accès en temps réel aux données client (nombre de visites, historique de chat, données de navigation...)- Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more. Fully customizable rule-based triggers. The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available. Yes. Real-time visitor monitoring of visitor.
Video chatNoNo Visitor recordingNoNo-NoNoNo Yes.NoNoNo
Remote screenshot With the use of a 3rd party application. Screen recordingNo-NoNoNo- file uploadNo Available with 3rd party extensions.
API Open API https://developers.smartsupp.com/ http://www.olark.com/docs Free API Open API available.- Coming soon. Open chat statistics API is available. Open API available. API's available on request to developers. API for developers API Available.
Social Networks
Twitter
Facebookfacebook.com/...facebook.com/...facebook.com/...facebook.com/...facebook.com/...facebook.com/...facebook.com/...facebook.com/...facebook.com/...facebook.com/...facebook.com/...facebook.com/...
Sitio weblivechatinc.com/...smartsupp.comolark.comtargetfirst.compaldesk.com/...formilla.comlimetalk.comprovidesupport.comliveagent.comrevechat.comtidio.comchatra.comchaport.comjivochat.comhelpcrunch.comtawk.tozendesk.com/...proprofschat.com
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How does live chat work?

Live chat software typically requires a website visitor to click on a chat icon or button to initiate a chat. Once initiated, a chat window appears, and the visitor can communicate with a live agent who is managing the chat on the business side.

Why Add Live Chat Support to Your Website? What are the Benefits of Live Chat Software?

There are many benefits to using live chat software for customer communication and support. Some of the main advantages include:

  • Improved Customer Satisfaction: Live chat support is one of the fastest ways to address your customers' concerns and answer their questions. It provides a real-time communication channel that can help you resolve issues quickly and efficiently, leading to higher levels of customer satisfaction.
  • Increased Sales: With live chat support, you can engage with your website visitors in a more personalized way. This can help you understand their needs and recommend products or services that best meet their requirements. By providing this level of personalized service, you can increase the likelihood of a sale. By providing immediate assistance to customers, live chat can help increase conversions and sales.
  • Cost-Effective: Unlike phone support or email support, live chat support doesn't require extensive resources. A single agent can handle multiple chats simultaneously, reducing the need for additional staff. Live chat allows businesses to handle multiple customer conversations at once, making it a more efficient communication channel than phone or email. This can result in significant cost savings for your business.
  • Competitive Advantage: Live chat support can be a significant differentiator for your business, especially if your competitors don't offer it. By providing a seamless and convenient support experience, you can set yourself apart from the competition and build customer loyalty.
  • Improved Website Metrics: Live chat support can also help you gather valuable insights about your website visitors. By tracking chat transcripts, you can identify common questions, concerns, and issues that customers face. You can then use this data to optimize your website content, improve your products or services, and enhance the overall customer experience.
  • Enhanced collaboration: Live chat allows for easy collaboration among team members, allowing for more efficient resolution of customer issues.
In summary, adding live chat support to your website can have numerous benefits for your business. It can improve customer satisfaction, increase sales, reduce costs, give you a competitive advantage, and provide valuable insights into your website visitors.

What Types of Live Chat Software Exist?

There are several types of live chat software available on the market, each with its own unique features and capabilities. Some common types of live chat software include:

  • Standalone live chat software: This type of software is specifically designed for live chat and includes all the necessary tools and features for managing customer conversations.
  • Integrated live chat software: This type of software is integrated into other customer relationship management (CRM) or business management tools, allowing for seamless integration with other systems.
  • Chatbot-based live chat software: This type of software includes customizable chatbots that can handle basic customer inquiries and route more complex conversations to human agents.
  • Mobile live chat software: This type of software is specifically designed for use on mobile devices and may include features such as push notifications and in-app messaging.
The type of live chat software that is best for a particular business will depend on the specific needs and requirements of the organization. It's important to carefully evaluate the available options in order to choose the right software for your business.

What are the Common Features of Live Chat Software?

The specific features offered by live chat software can vary depending on the provider and the pricing plan. However, some common features of live chat software include:

  • Chat widget: The chat widget is the main interface for live chat and is typically embedded into a website or mobile app. This widget allows customers to initiate a chat with a business representative.
  • Conversation management tools: Live chat software often includes tools for managing and organizing chat conversations, such as the ability to assign chats to specific agents and to view past chat history.
  • Customizable chatbots: Some live chat software includes the ability to create and customize chatbots, which can handle basic customer inquiries and route more complex conversations to human agents.
  • Integration with other tools: Many live chat software options offer integration with other business tools or platforms, such as CRM systems or email marketing tools.
  • Analytics and reporting: Live chat software often includes tools for analyzing customer interactions and feedback, which can provide valuable insights for improving the customer experience.
Overall, the features offered by live chat software can greatly enhance the efficiency and effectiveness of customer communication and support. It's important to carefully evaluate the available options in order to choose the right software for your business.

How many chats can an agent handle at once?

The number of chats an agent can handle at once varies depending on the live chat software used and the complexity of the chats. However, most live chat software can handle multiple chats simultaneously, allowing agents to be more efficient.

Is live chat software easy to set up?

Setting up live chat software depends on the software provider and the complexity of the website. However, most live chat software providers offer easy-to-use installation and configuration tools, making the process relatively straightforward.

Can live chat software integrate with other tools?

Yes, live chat software can integrate with other tools such as customer relationship management (CRM) software, email marketing tools, and social media platforms. This integration can help businesses manage their customer interactions more efficiently.

Is live chat software secure?

Most live chat software providers use industry-standard encryption protocols to ensure the security of the chats. However, businesses should choose a reputable provider that meets their security requirements.

Who Uses Live Chat Software?

Live chat software is used by a wide range of businesses and organizations, including small and large companies, e-commerce platforms, customer service departments, and online communities. Live chat is a versatile communication channel that can be used by any business or organization that wants to improve customer communication and support. Some specific examples of businesses and organizations that may use live chat software include:

  • E-commerce platforms: Live chat can be used by online retailers to provide immediate assistance to customers with questions or concerns about products, shipping, or returns.
  • Customer service departments: Live chat can be used by customer service teams to handle customer inquiries and complaints in real time, improving response times and customer satisfaction.
  • Online communities: Live chat can be used by online forums, support groups, or other communities to provide immediate assistance to members and facilitate real-time communication.

How do businesses measure the success of live chat software?

Businesses can measure the success of live chat software by monitoring metrics such as customer satisfaction, chat volume, average response time, and sales conversion rates. This data can help businesses optimize their customer support strategies and improve their website performance.

Overall, live chat software is a valuable tool for any business or organization that wants to improve customer communication and support.

Here is a related comparison about Best ChatBots Software : chatbot-software-comparison-best-ai-artificial-intelligence-chatbots

LiveChat Support Software Comparison (compare best live chat for website)
Livechat & Chatbot
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User reviews and comments

  • paldesk on 2019-01-10 13:55:25

    Hello, my name is Susan and I'm the CMO of the startup Paldesk Live Chat and also the editor of Paldesk Live Chat item on SocialCompare. Really like the Live Chat Software Comparison so I wonder if our item - Paldesk Live Chat can be included in this comparison too? Have a nice day, Susan.

  • paldesk on 2019-01-10 11:25:32
    suggested on Paldesk Live Chat to set Descripción to Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website. Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place. Paldesk Live Chat benefits: Capture more leads Increase website sales Improve customer loyalty Boost chat response time Chat with your customers – from anywhere Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers. Paldesk Integrations https://www.paldesk.com/integrations/ Paldesk Features list https://www.paldesk.com/features/
  • jerry1223 on 2018-09-07 16:45:34

    Try this Live chat solution liveadmins.com

  • Formilla.com on 2018-07-24 22:29:57
    suggested on Formilla to set White Label solution to no
  • Formilla.com on 2018-07-24 22:29:37
    suggested on Formilla to set Screenshot to /u/1807/chat-widget-1432x806_74068d1df6198abd32a38dbf326c0fcb.png /u/1807/chat-widget-1432x806-4guk0fuy.png
  • Formilla.com on 2018-07-24 22:25:26
    suggested on Formilla to set Blog to https://www.formilla.com/blog/
  • Formilla.com on 2018-07-24 22:24:43
    suggested on Formilla to set Affiliate / Credit Program to yes

    25% recurring commissions (lifetime)

  • Formilla.com on 2018-07-24 22:24:14
    suggested on Formilla to set Trial and Prices to Full features & pricing located here: https://www.formilla.com/live-chat-pricing.aspx Standard (free): $0 / month Premium : $11.99 / month Premium Plus: $50 / month / account All sign-ups first start with the Premium Plus 15-day trial
  • Formilla.com on 2018-07-24 22:12:33
    suggested on Formilla to set Pricing plans to Full features & pricing located here: https://www.formilla.com/live-chat-pricing.aspx Standard (free): $0 / month Premium : $11.99 / month Premium Plus: $16.99 / month / account All sign-ups first start with the Premium Plus 15-day trial
  • l.adams1160 on 2017-09-03 11:01:22

    Great list! A couple of ones I haven’t heard of before.However some of the great products have been already launched. check out one of favourite for supporting customers in real time – www.chat4.website I definately recommend those looking for a 24hours supporting their customers to check out www.chat4.website The platform is great and packed full of features.

  • NathHughesss on 2017-08-11 14:36:34

    I'd add Deskun live chat to this comparison, it's a great tool. Check it out deskun.com/...

  • jaseurboreal on 2017-07-26 10:08:38

    Message Your Customers in Real Time tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page tawk.to youtu.be/...

  • Eshi on 2017-04-15 07:52:51

    Thanks for an awesome collection of live chat software. Apart from above list, I tried live chat software LiveChat99 and found it’s really an all-in-shop for customer satisfaction.

  • Tim on 2017-02-19 07:54:22

    Blacktiechat.com is for people that want live chat option on their website but don't have time. This chat service actually replies to your visitors for you!

  • Sudarshan on 2017-01-16 12:10:53

    Have you guys tried Zestim - zestim.com

  • Salesdesk on 2016-12-25 16:04:19

    This is a top review on Live Chat software. I will really have to say HelpOnClick is one of the best solutions on the market in terms of sales driven features to engage customers, such as: 1. Forced chat initiation feature. (Customer must decide to chat or click X) 2. Our favourite feature; the keystroke spy feature. You can see what your customer is typing before they hit enter.... you can easily counter objections and gain more sales. We have used HelpOnClick for many years for our sites and for our clients at SalesDesk247. Posting from experience: We monitor clients websites through Live Chat in real time. Our Live chat team collects leads, sells products and services 7 days a week. (I am from SalesDesk247.com). Leigh

  • Molly Liu on 2016-09-19 05:22:14

    I'm a Crisp user, and the information on Crisp in not updated. They had a FREE version that worked pretty well, I also bought some app, but after a while they cancel some of the functions you previously could use like "search in history", "block users". I don't know what's the next they are going cancel.. I'm already applying cancelling the debranding app i've purchase.

  • Aakash Sohani on 2016-08-23 12:35:56

    Nice Post.... Chatwire is also good. I have read about it at betapage.co/... Chatwire meets your customers where they are by channelling their messages from chat apps into the help desk you already use.

  • Alexandre Tolstenko Nogueira on 2016-07-18 18:28:37
    suggested on Smartsupp to set Video chat to - Visitor recording

    Beta testing

  • chrisharris079 on 2016-07-18 09:56:07

    I used to use userlike earlier it was good, but now i have switched to Tiger.do. it very snappy and user friendly.

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