Comparación de Software de Chat en Vivo

Business > Enterprises > Livechat
61
2022-09-19 21:18:14

Esta tabla de comparación compara el software de soporte de chat en vivo para sitios web, que permite a los visitantes en línea obtener ayuda y soporte inmediatos en vivo directamente en las páginas web a través de un widget de chat.

Este cuadro comparativo compara los planes de precios y las características de estas diferentes soluciones de chat en vivo. Algunos proveedores de software de chat en vivo ofrecen un plan gratuito, pero casi todos tienen un período de prueba gratuito que le permite probar el software de chat en vivo y decidir si realmente se ajusta a sus necesidades.

Es especialmente bueno para el comercio electrónico, las compras en línea para ayudar a los clientes a elegir, decidir o ayudarlos durante el proceso de compra, por lo general, las tiendas en línea convierten mucho más (más ventas) con este tipo de sistema de soporte en vivo instalado.

LiveChatOlarkLime TalkSmartsupp FREE live chatFormillaPaldesk Live ChatSnapEngageProvide Support Live ChatLiveAgentUserlikeREVE ChatZendesk ChatCrispBotsifyProProfs ChatSignalZenVision Helpdesk
Imagen
Sitio webhttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.limetalk.comhttps://www.smartsupp.comhttps://www.formilla.comhttps://www.paldesk.com/live-chat/http://www.snapengage.com/http://www.providesupport.com/http://www.liveagent.com/https://www.userlike.com/https://www.revechat.com/https://www.zendesk.com/chat/https://crisp.chathttps://botsify.com/https://www.proprofschat.com/https://signalzen.comhttps://www.visionhelpdesk.com
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Descripción

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Formilla.com provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!

Features listed here: https://www.formilla.com/live-chat-features.aspx

Pricing listed here: https://www.formilla.com/live-chat-pricing.aspx

Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website.

Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place.

Paldesk Live Chat benefits:
  • Capture more leads
  • Increase website sales
  • Improve customer loyalty
  • Boost chat response time
  • Chat with your customers – from anywhere

Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers.

Paldesk Integrations https://www.paldesk.com/integrations/

Paldesk Features list https://www.paldesk.com/features/


SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Provide Support has been providing live chat and real time monitoring solution since 2003. With more than 10000 customers all over the globe we are proud to say that our service has become helpful for various industries and improved both their sales and customer service quality.

LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Crisp est une solution de gestion de la relation client multicanal pour petites et moyennes entreprises. Le logiciel est très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et de centraliser l'ensemble des canaux de communication de l'entreprise en un seul point.
Des applications (iOS, Android, Mac et Windows) sont disponibles
Crisp propose différents logiciel au sein de sa suite, ce qui permet de gérer au mieux les différents stades de la relation client. Vous retrouverez ainsi:
Un logiciel de live chat permettant aux entreprises de converser avec leur client depuis le site internet.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: https://crisp.chat/fr/livechat/
Un logiciel de base de connaissances permettant aux entreprises de cultiver une culture de l'autonomie au sein de la société et à destination des clients.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: https://crisp.chat/fr/knowledge/
Un logiciel de chatbot permettant aux entreprises d'offrir un service client 24/7.

Botsify firstly appeared in the year 2016, a pioneer chatbot platform with zero coding skills where a non-techie person can easily create a chatbot. The aim of Botsify is to provide a fully-managed chatbot that helps companies to optimize customer support, acquire qualified leads, promote products and elevate sales & revenue. Botsify makes it possible that humans and chatbots can work in the same place that’s why a live chat solution also witnessed that Botsify is worth trying. With Over five years of services, Botsify is continuously working on the user experience and adding boatload chatbot features like conversation forms, tree store, easy to export data, Dedicated account manager, etc in their services to grow their clients’ business.

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

With SignalZen Slack live chat, you will be able to chat with website visitors and deal with customer inquiries only by using Slack.

Convert website visits to sales - We are your Slack gateway for Live Chat

At Signal Zen we want to make the process of talking to your website's visitors as easy as possible even if it means to omit our original UI from the process.

This means that you can add a secondary channel to talk to your customers - Slack.

By following really easy setup wizard for integration with Slack on our Console while logged in, you can establish secure connection with Slack and talk to your customers without interaction with our default way of doing this in the administration Console.

Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.
Vídeohttps://www.youtube.com/watch?v=Yf0NkRSkFREhttps://youtu.be/my-b06LmkN0https://www.youtube.com/watch?v=t4tCWI2PKQshttps://www.youtube.com/watch?v=RKOOBRAWY38https://www.youtube.com/watch?v=8x26WgpZ5FAhttps://www.youtube.com/watch?v=kQlD4yvMcLUhttps://www.youtube.com/watch?v=Cl_6lE1otVA&t=6shttps://www.youtube.com/watch?v=c2XjYm5SeQQhttps://www.youtube.com/watch?v=pGCrBRtytQQhttps://www.youtube.com/watch?v=T1PN3n1HuTMhttps://www.youtube.com/watch?v=OWPvrVhh6W4
Free trial periodSí 14 days, no credit card required.Sí Free plan, & all paid plans have 14 days free trialSí 15 daysSí 15 days, no credit card required.Sí 7 days free trial. No credit card required.Sí 15 daysSí 10 days, fully functionalSí Trial for 14 days, no credit card required.Sí 14 days - no credit card required - Free plan availableSí 14 daysSí 14 jours d'essaiSí 14 days free trialSí Try Any Plan Free For 15 Days (Free Trial))Sí Free Trial: Up to 50 chats; Unlimited bandwidth; Limited support; Up to 1 subdomains; Up to 3 operators; Up to 1 month.Sí 30 Days
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • $29/month per seat

Save 35% with a 2 year commitment.
Unlimited version starting from $4,2 / month.
  • FREE: free forever for up to 3 agents
  • STANDARD: 15 € / month / 3 agents
  • PRO: 70 € / month / 3 agents
  • Standard (free): $0 / month
  • Premium : $11.99 / month
  • Premium Plus: $50 / month / account

All sign-ups first start with the Premium Plus 15-day trial

Free: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/A
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Small Business (1 operator):
  • $15 per month $35 per 3 months $60 per 6 months $99 per year
  • Corporate (3 operators):
  • $30 per month $70 per 3 months $120 per 6 months
    $198 per year
  • Enterprise (10 operators):
  • $60 per month $140 per 3 months
    $240 per 6 months
    $396 per year
All plans have unlimited chats and include all service features.

No limits of concurrent chats.

  • Ticket Plan: $15/month per agent
  • Ticket+Chat Plan: $29/month per agent
  • All-inclusive Plan: $39/month per agent

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 Widget; 1 Seat; All the core features like Image and video support, Canned messages, Data privacy features, File sharing, Multi-language support, Surveys and ratings, Registration form
  • Userlike Team (€90/month): 4 Widgets; 4 Seats; 1 Channel ; All the core features; Add-ons
  • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 3 Channel; All the core features; Add-ons; Analytics; Live Translation; Audio and Video calls; Screen Sharing
  • Userlike Business (€720/month) : 20 Widgets; 20 Seats; 5 Channel; WhatsApp channel; Chatbot; All the core features; Add-ons; Analytics; Live Translation; Audio and Video calls; Screen Sharing; White label; Full API access; Advanced Routing
  • Userlike Custom: Ask for quote
Standard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Crisp Basic : free
  • Crisp Pro : $25 per team
  • Crisp Unlimited : $95 all unlimited
  • Personal: $49 /mo. (For your personal use or startup website & Facebook page),
  • Professional: $149 /mo. (For professionals, multiple websites & Facebook pages),
  • Business: $499 /mo (For businesses and agencies to get going & reselling),
  • Custom: $116 /month (8 operators, white label, SSL security...)
  • Custom: Let’s Talk (For enterprises with high usage & on-premises solutions.)
  • Essentials: $10 / month
  • Premium: $15 / month
  • Enterprise Plan: custom

Full pricing details available at: https://www.proprofschat.com/pricing/

Basic $10 per month(Unlimited chats, Unlimited bandwidth, Premium support, Up to 1 subdomains, Up to 5 operators, Ad free)

Pro $35 per month (Unlimited chats; All features; Unlimited bandwidth; Premium support; Up to 10 subdomains; Unlimited operators; Ad free; Saved Replies)

Business $55 per month (Unlimited chats, All features, Unlimited bandwidth, Premium support, Unlimited subdomains, Unlimited operators, Ad free, Saved Replies

$12/month per agent
Launch date2002-06-252009-08-012012-01-012013-04-012013-11-0120172008-10-012003-08-012007-07-012012-03-012015-11-012016-04-232007-01-01
Características
Web-based ApplicationSí Compatible with all up-to-date browsers.Sí Compatible with all up-to-date browsers.Sí Compatible with all up to date browsers.Sí Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers.Sí Available on all known up-to-date browsers.Sí ResponsiveSí Compatible with all up-to-date browsers.Sí Compatible with all up to date browsers.
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Sí XMPP (Jabber)NoSí SlackNoSí Jabber compatible-Sí SlackNoSí Slack
Desktop ApplicationsSí Desktop apps for Windows and Mac OS X.Sí through IM clientsSí through IM clientsSí XMPP (Jabber) : Pidgin, AdiumSí Windows Desktop App, Mac OS X coming soonSí Windows desktop app, Mac OS X and Linux.Sí Through Google-talk and Skype IM clients on both Mac and WindowsSí Native apps for Windows, Mac OS and LinuxSí Compatible with instant messengers for Windows and Mac- Through IM clientsSí Desktop apps for Windows and Mac OS.- Web Based
Native mobile applicationSí Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will work-Sí XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Sí Native apps for iPhone/iPad and Android devicesSí Mobile applications for iOS and Android devices.No No native app (any Google Talk client or Skype)Sí for Android and iOSSí Mobile apps for iOS and Android devices.Sí Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Sí iOS, AndroidNoSí iOS, AndroidSí Mobile applications for iPad, iPhone, and Android devices.Sí iOS, Android
Works for customers on mobile devices?Sí Optimized for mobile devices does not require Flash to work.Sí fully responsive chat boxSí Works on all major mobile browsers (responsive)Sí Optimized for mobile devices.Sí Yes, our chat works on mobile devices as well.Sí Yes.Sí Optimized for mobile devices (smartphone & tablet)Sí Responsive Chat WidgetSí Works on some mobile devices. HTML5 dashboardSí Mobile friendly UISí Yes - optimized for mobile devicesSí Optimized for mobile devices
Chat statisticsSí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Sí Comprehensive detailed reports available.Sí Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationSí Fully functional chat statistics app is availableSí Comprehensive detailed reports available.Sí Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APISí Weekly reporting of chatbot stats, user catbot analytics on the main dashboard and easy to export data with Google sheet and other integration.Sí Detailed Chat Statistics available + Google Analytics IntegrationSí Detailed chat Statistics
Multi-siteSí There's no limit. One account can be used to manage multiple websites.Sí no extra paymentSí no extra chargeSí Yes, the Premium Plus package supports multi-site licenses.Sí There's no limit. One account can be used to manage multiple websites.Sí Unlimited in all plansSí Any subscription package allows using the same chat account on unlimited number of websites.Sí UnlimitedSí Deploys single or multiple widget per site by group, type of support or user behavior.Sí Allows you to embed chatbot on different channels with unified data-set.Sí One account can be used to manage multiple websites.Sí One account can be used in multiple websites
Multiple operatorsSí Every user can have their own account. Different agent roles available.Sí Each chat agent can have their own unique email login and passwordSí Every user can have unique email login and password. Different agent roles available.Sí Number of available operator profiles is limited by subscription. All operators can be online concurrently.Sí Yes.Sí Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Sí UnlimitedSí Every user can have their own account. Different agent roles available.Sí Unlimited for paid plans
Conversation transcriptsSí Chat transcripts are stored in LiveChat. Option to export archived transcripts.Sí Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.Sí Chat transcripts are stored in LiveChat and can be sent to email.Sí Not stored on our servers due to security reasons. Can be emailed in HTML / Text format to email(s) specified by customer. Transcripts storage and viewer app is in beta-testing and available by request.Sí Yes.Sí Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.Sí Chat transcripts are stored in Live Chat and can be export..Sí Yes, fully GDPR compliance
Offline messagesSí Offline messages are saved as tickets, forwarded to a help desk or email address.Sí Messages sent to an email address(es) or into a CRM.Sí Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.Sí Offline messages are saved as tickets.Sí When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.Sí Offline messages are saved as tickets.Sí YesSí E-mail can be repliedSí Offline messages are saved as tickets.Sí Full support of offline/online scenarios.
CobrowsingSí With the use of a 3rd party application.Sí push webpagesSí Screen recording- Monitor what page URL the customer is on, and see what web pages they accessed on your website.NoNoSí Guide your visitor to any page- Push webpagesNoSí Supports screenshots sending
Visual customizationSí Several chat window themes to choose from. CSS customization, branding and white label version are available.Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeSí Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.Sí Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options.Sí Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planSí Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position.Sí CSS, image upload...Sí Fully customizable and text customizationSí Customize Chat Widget according to your website theme.Sí Customized chatbot, livechat and white label solution.Sí Fully customizableSí Colours, Positioning and more.
Visitor detailsSí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersSí You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersSí visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Sí User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Sí Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.Sí Geolocation, IP address, referrer links, browser type, language.Sí Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Sí See chat users types in real-time, country, town, social networks, etcSí Detailed information on online visitors include geolocation, time on the website and number of visits and more.Sí All technically available data and metadata when using strong integration features.
Predefined responsesSí Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Sí Using 3rd Party MacrosSí Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Sí With shortcutsSí Can be created for the whole account and for specific operator/departmentSí Yes.Sí Very easy to create and use with shortcuts. Can be gathered in groupsSí Canned responseSí Yes, Saved replies feature
International supportSí 40+ languages available.Sí Chat support in English, French and CzechSí 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.-Sí 26 languagesSí Chats can be conducted in any language. Chat Messenger can be translated into any language as well.Sí 39 LanguagesSí Support in English, German, Dutch, PortugueseSí Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, TurkishSí 48 languesSí English speaking chat supportSí Yes, provide International supportSí Fully translatable Live Chat
Clickpath TrackerSí The user's browsing path is displayed in real-time to provide details on visited pages.Sí Visitor recordingSí See what web pages the visitor has viewed, and the current page they're on.-Sí The user's browsing history is available in Visitors list and in visitor's details in the chat agent app sidebar.Sí Yes.Sí See at what url your chat partners are and how they navigate over your site.NoSí MagicBrowse + MagicMapSí Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.No
Transfer to another operatorSí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Sí type !transfer command to transfer to all available operators, transcript link shows to new operatorSí Transfer to other online agents, and include a private message if necessary.Sí Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor.Sí Transfer easily between agents, tiers and groupsSí It is also possible to invite other operators to assist during chatSí Yes.Sí Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.Sí Shared inbox between operators. What you see is what your team seeSí You can assign Multiple teammates by giving access.Sí Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Custom extensionsSí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Sí Extensible API (JavaScript plugin architecture) http://www.olark.com/docsSí Integrate with Infusionsoft, Google Analytics, and over 500 apps with ZapierSí Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,...Sí Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Sí Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs integration. Integration instructions for multiple other CMS and Shopping Carts.Sí Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook...Sí Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.Sí Javascript API, Many integrations (Zendesk, Salesforce, etc)Sí 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, ZendeskSí Facebook messenger, WhatsApp, Slack,SMS, Website, Live chat, white label solutionSí 35+ integrations are available with ProProfs ChatSí Main CMS like Wordpress etc. Also Zapier integration.
Proactive chat triggersSí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Sí Fully customizable rule-based triggersSí Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/-Sí Proactive chat implementation engages with the visitor on behalf of an agent currently online.- Proactive chat invitation can be sent manually by operatorSí Yes.Sí Fully CustomizableSí ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.Sí Yes, Auto Invitations.
Visitor MonitoringSí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Sí Fully customizable rule-based triggers.Sí Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.-NoSí The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available.Sí Yes.Sí Available while user is connectedSí Real-time visitor monitoring of visitor.Sí Tracking of those who started a chat.
Video chatNo Not available.NoNoNo Visitor recordingNo-NoNoSí Yes.NoNoSí Video chat availableNoNoNo
Remote screenshotSí With the use of a 3rd party application.NoNoSí Screen recordingNo-NoNoSí Available with 3rd party extensions.
APISí Open API available.Sí http://www.olark.com/docsSí https://developers.smartsupp.com/- Coming soon.Sí Open API available.NoSí Open API available.Sí Open API, Javascript API, and remote API to set up advanced chat behavior.Sí API's available on request to developers.Sí Api Javascript, RESTSí API Available.Sí REST and JS APIs
Social Networks
Sitio webhttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.limetalk.comhttps://www.smartsupp.comhttps://www.formilla.comhttps://www.paldesk.com/live-chat/http://www.snapengage.com/http://www.providesupport.com/http://www.liveagent.com/https://www.userlike.com/https://www.revechat.com/https://www.zendesk.com/chat/https://crisp.chathttps://botsify.com/https://www.proprofschat.com/https://signalzen.comhttps://www.visionhelpdesk.com
Twitterhttp://twitter.com/LiveChathttp://www.twitter.com/olarkhttps://twitter.com/smartsuppcomhttp://www.twitter.com/Formillahttps://twitter.com/paldeskhttp://twitter.com/snapengagehttp://twitter.com/provide_supporthttps://twitter.com/liveagenthttps://twitter.com/userlikehttp://www.twitter.com/REVEChathttps://www.twitter.com/zendeskhttps://twitter.com/crispchathttps://twitter.com/botsify_apphttps://twitter.com/proprofshttps://twitter.com/SignalZenhttp://twitter.com/visionhelpdesk
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/olarkchathttps://www.facebook.com/smartsupp/http://www.facebook.com/FormillaLLChttps://www.facebook.com/Paldesk/https://www.facebook.com/SnapEngagehttp://www.facebook.com/providesupporthttps://www.facebook.com/LiveAgenthttps://www.facebook.com/userlike/https://www.facebook.com/REVEChatSolutionshttps://www.facebook.com/zendeskhttps://www.facebook.com/crispchathttps://www.facebook.com/botsifyapphttps://www.facebook.com/proprofshttps://www.facebook.com/signalzenhttp://www.facebook.com/pages/VisionHelpdesk/123425454367635?v=app_4949752878
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  • 2011-01-06 14:01:16
    2022-09-19 21:18:14
  • Livechat
    English
  • LiveChat Support Software Comparison (compare best live chat for website)
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Manage backups

Comentarios

  • voted for REVE Chat (Me gusta)
    REVE Chat is a really awesome tool for customer support.
    English Posted 2022-03-08 12:03:02 by tareque
  • voted for REVE Chat (Me gusta)
    Posted 2022-03-08 09:32:57 by nayeem
  • voted for REVE Chat (Me gusta)
    I used REVE Chat in my online business and suddenly my customers were more responsive and increased my website traffic and sales rate. I would highly recommend REVE chat to everyone.
    English Posted 2022-03-08 09:23:13 by Badhon
  • voted for REVE Chat (Me gusta)
    I found Revechat an interactive omnichannel solution which can be used for all solution spaces of customer engagement including customer support, lead generation & conversational marketing. revechat has both live chat and chatbot solution for almost all channels like facebook, whatsapp, viber, telegram and so on.
    English Posted 2022-03-08 09:10:42 by Mamunur
  • voted for REVE Chat (Me gusta)
    it was simple to integrate my business channels and they are super supportive. Happy with REVE Chat services. Recommended to everyone.
    English Posted 2022-03-08 09:08:58 by Nik
  • voted for REVE Chat (Me gusta)
    Best ever live chat
    English Posted 2022-03-08 09:07:26 by rouf
  • voted for REVE Chat (Me gusta)
    Posted 2022-03-08 08:53:19 by Tanvir
  • voted for REVE Chat (Me gusta)
    Excellent Bot + Live Chat Solution. Video call feature is very helpful. Bot making is easy. Some more technical "How to" documentation will be helpful.
    English Posted 2022-03-08 08:06:09 by Ryan
  • voted for REVE Chat (Me gusta)
    I like their Chatbot as it has option to transfer chat to human agent. Video Chat and co-browsing by code feature also very helpful for my business.
    English Posted 2022-03-06 10:45:38 by Rupen
  • voted for REVE Chat (Me gusta)
    It's an omnichannel customer engagement platform that has Live Chat, Video Chat, Chatbot and many other features.
    English Posted 2022-03-03 04:26:27 by Anis Fagun
  • Posted 2021-12-24 11:51:30 by Sachin Jadhav
  • commented on Vision Helpdesk
    Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software
    English Posted 2021-12-24 11:35:04 by Sachin Jadhav
  • voted for SignalZen (Me gusta)
    Very good Slack live chat
    English Posted 2021-10-29 12:10:29 by SignalZen
  • voted for SignalZen (Me gusta)
    Very good live chat.
    English Posted 2021-10-27 19:55:18 by Kvapų namai
  • voted for SignalZen (Me gusta)
    New product on the market, but very much in line with expectations.
    English Posted 2021-10-27 19:35:08 by MildaJ
  • voted for Crisp (Me gusta)
    Posted 2019-10-10 17:07:42 by Heber12
  • voted for this Comparación (Me gusta)
    Posted 2019-02-23 13:48:54 by Kelly
  • Posted 2019-01-16 09:40:34 by zrinka.cokic
  • Love it!
    English Posted 2019-01-15 14:31:06 by Mirhanna30
  • Posted 2019-01-15 10:28:45 by MilicaV
  • I love Paldesk because it has a bunch of cool stuff and integrations!
    English Posted 2019-01-15 09:50:51 by marty
  • Very friendly support and love the options tools that make your business successful.
    English Posted 2019-01-15 09:47:00 by IvanaV
  • Great tool :)
    English Posted 2019-01-15 09:33:57 by imirkovic
  • Posted 2019-01-15 09:05:09 by srenduli
  • Hello, my name is Susan and I'm the CMO of the startup Paldesk Live Chat and also the editor of Paldesk Live Chat item on SocialCompare. Really like the Live Chat Software Comparison so I wonder if our item - Paldesk Live Chat can be included in this comparison too? Have a nice day, Susan.
    English Posted 2019-01-10 13:55:25 by paldesk
  • suggested on Paldesk Live Chat to set Descripción to Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website. Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place. Paldesk Live Chat benefits: Capture more leads Increase website sales Improve customer loyalty Boost chat response time Chat with your customers – from anywhere Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers. Paldesk Integrations https://www.paldesk.com/integrations/ Paldesk Features list https://www.paldesk.com/features/
    English Posted 2019-01-10 11:25:32 by paldesk
  • Posted 2018-12-19 13:43:21 by RV
  • voted for LiveChat (Me gusta)
    Posted 2018-10-18 11:02:49 by Michal1892
  • Try this Live chat solution https://www.liveadmins.com
    English Posted 2018-09-07 16:45:34 by jerry1223
  • voted for Formilla (Me gusta)
    Formilla is an amazing live chat service. The app works well and their customer service is fantastic!
    English Posted 2018-07-25 18:39:26 by Bill Widmer
  • voted for Formilla (Me gusta)
    Posted 2018-07-25 16:30:15 by Tom
  • suggested on Formilla to set White Label solution to no
    English Posted 2018-07-24 22:29:57 by Formilla.com
  • suggested on Formilla to set Screenshot to /u/1807/chat-widget-1432x806_74068d1df6198abd32a38dbf326c0fcb.png /u/1807/chat-widget-1432x806-4guk0fuy.png
    English Posted 2018-07-24 22:29:37 by Formilla.com
  • suggested on Formilla to set Blog to https://www.formilla.com/blog/
    English Posted 2018-07-24 22:25:26 by Formilla.com
  • suggested on Formilla to set Affiliate / Credit Program to yes
    25% recurring commissions (lifetime)
    English Posted 2018-07-24 22:24:43 by Formilla.com
  • suggested on Formilla to set Trial and Prices to Full features & pricing located here: https://www.formilla.com/live-chat-pricing.aspx Standard (free): $0 / month Premium : $11.99 / month Premium Plus: $50 / month / account All sign-ups first start with the Premium Plus 15-day trial
    English Posted 2018-07-24 22:24:14 by Formilla.com
  • suggested on Formilla to set Pricing plans to Full features & pricing located here: https://www.formilla.com/live-chat-pricing.aspx Standard (free): $0 / month Premium : $11.99 / month Premium Plus: $16.99 / month / account All sign-ups first start with the Premium Plus 15-day trial
    English Posted 2018-07-24 22:12:33 by Formilla.com
  • voted for Formilla (Me gusta)
    Posted 2018-07-24 05:05:00 by Formilla.com
  • voted for REVE Chat (Me gusta)
    More easy to use
    English Posted 2017-11-07 13:02:13 by suvro
  • Great list! A couple of ones I haven’t heard of before.However some of the great products have been already launched. check out one of favourite for supporting customers in real time – www.chat4.website I definately recommend those looking for a 24hours supporting their customers to check out www.chat4.website The platform is great and packed full of features.
    English Posted 2017-09-03 11:01:22 by l.adams1160
  • Posted 2017-09-01 15:44:55 by Pictogrram
  • I'd add Deskun live chat to this comparison, it's a great tool. Check it out https://deskun.com/tour#tourChat
    English Posted 2017-08-11 14:36:34 by NathHughesss
  • Message Your Customers in Real Time tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page https://www.tawk.to https://youtu.be/G7o8x5gj2ww
    Français Posted 2017-07-26 10:08:38 by jaseurboreal
  • Thanks for an awesome collection of live chat software. Apart from above list, I tried live chat software LiveChat99 and found it’s really an all-in-shop for customer satisfaction.
    English Posted 2017-04-15 07:52:51 by Eshi
  • voted for LiveChat (Me gusta)
    Posted 2017-02-21 23:14:37 by Jan Pietruszka
  • Blacktiechat.com is for people that want live chat option on their website but don't have time. This chat service actually replies to your visitors for you!
    English Posted 2017-02-19 07:54:22 by Tim
  • Have you guys tried Zestim - http://zestim.com/
    English Posted 2017-01-16 12:10:53 by Sudarshan
  • voted for Userlike (Me gusta)
    Posted 2017-01-12 09:35:38 by Pirmin Riedmann
  • voted for Userlike (Me gusta)
    Super leichte Software, leicht zu verstehen, leicht zu integrieren. Einfach TOP!!!
    English Posted 2017-01-11 17:24:12 by United-Shop Metzingen
  • voted for Userlike (Me gusta)
    Awesome service and fair prices!
    English Posted 2017-01-05 14:27:06 by Appmatics
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