Zendesk vs Vision Helpdesk vs FreshDesk

1
2021-12-27 11:28:53
Compare Zendesk vs Vision Helpdesk vs FreshDesk
ZendeskVision HelpdeskFreshDesk
Websitehttp://www.zendesk.comhttps://www.visionhelpdesk.comhttp://www.freshdesk.com
Launch date2007-01-01
CreatorVision Helpdesk
LicenseProprietary
Implementation language(s)PHP, AJAX
Back endMySQL
SaaSYesYes
On Premise VersionNoYes
Free planYes 30 days free trial
Starting price20 USD /y/agent max 38 USD per mo for On-Premises and 12 USD per mo SaaS License180 USD /y/agent
Price288 USD /y/agent300 USD /y/agent
DescriptionVision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.
Image
Overall rating5.0 1 rating3.5 2 ratings5.0 1 rating
Video tourhttp://www.zendesk.com/demo
Like 1 5 0
APIYesYes
Facebookhttps://www.facebook.com/zendeskhttp://www.facebook.com/pages/VisionHelpdesk/123425454367635?v=app_4949752878
Twitterhttps://www.twitter.com/zendeskhttp://twitter.com/visionhelpdesk
Social Networks IntegrationYesYes facebook,twitter,google
Trial and Prices
  • 30 day free trial
  • SaaS: starts from $12/month
  • On-Premises: starts from $8/month

Chat statisticsYesYes
Native mobile applicationYesYes
Conversation transcriptsYesYes
Offline messagesYesYes
Visual customizationYesYes
Predefined responsesYes
Multi-siteYesYes
Visitor detailsYesYes
International supportYesYes
Multiple operatorsYesYes
Transfer to another operatorYesYes
Custom extensionsYesYes
Mobile supportYesYes
Free version- Trial 30d- Free License for Non Profit OrganizationYes 3 agents free
Multi-languageYesYesYes 15 lang.
CobrowsingYesYes
Visitor MonitoringYesYes
Affiliate / Credit ProgramYesYes
Pricing$8/per agent
Sent emailsYesYes
CalendarYesYes
Multi-Site DeploymentYesYes
Video chatYesNo
WYSIWYGYesYes
Alerts / Escalation-Yes
Compatible SSLYesYes- possible but not default
Web-based ApplicationYesYes
Desktop ApplicationsYes- Web Based
Phone Support- price 3YesNo manual
Email Support- price 2 onlyYesYes
Service Level Agreement (SLA)YesYes
Social Network IntegrationYesYes
Personnalisation de l'interfaceYesYes
Group User Controls- price maxYesYes
Custom FieldsYesYes
WebYesYesYes
Email ParsingYesYes
Multi-Language Staff and Client PortalsYesYes
Two-Way Email ParsingYesYes
Ticket BillingNoYes
Multiple Company SupportNoYes
Multiple Product SupportNoYes
WorkFlowNoYes
AutomationYesYes
SMS AlertsYesYes
Ticket ViewsYesYes
WHMCS IntegrationYesYes
Satellite FeatureNoYes
Client ManagementYesYes
3rd Party Integration and HooksNoYes
Custom ReportingNoYes
Ticket PinningNoYes
LDAP/AD integrationYesYesNo
networkedhelpdesk.orgYes
Price Advanced1200 USD /y/agent480 USD /y/agent
StatisticsYesYes
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