Collaborative comparison engine
| Zendesk | |
|---|---|
| Website | http://www.zendesk.com |
| Like | |
| Launch date | |
| Creator | |
| License | |
| Implementation language(s) | |
| Back end | |
| SaaS | Yes |
| On Premise Version | No |
| Free plan | |
| Starting price | 20 USD /y/agent max 3 |
| Price | 288 USD /y/agent |
| Overall rating | 5.0 1 rating |
| Video tour | http://www.zendesk.com/demo |
| API | Yes |
| Social Networks Integration | Yes |
| Trial and Prices | |
| Chat statistics | Yes |
| Native mobile application | Yes |
| Conversation transcripts | Yes |
| Offline messages | Yes |
| Visual customization | Yes |
| Multi-site | Yes |
| Visitor details | Yes |
| International support | Yes |
| Multiple operators | Yes |
| Transfer to another operator | Yes |
| Custom extensions | Yes |
| Mobile support | Yes |
| Multi-language | Yes |
| Cobrowsing | Yes |
| Visitor Monitoring | Yes |
| Affiliate / Credit Program | Yes |
| Sent emails | Yes |
| Calendar | Yes |
| Video chat | Yes |
| WYSIWYG | Yes |
| Alerts / Escalation | - |
| Web-based Application | Yes |
| Desktop Applications | Yes |
| Free version | - Trial 30d |
| Phone Support | - price 3 |
| Email Support | - price 2 only |
| Service Level Agreement (SLA) | Yes |
| Social Network Integration | Yes |
| Group User Controls | - price max |
| Custom Fields | Yes |
| Web | Yes |
| Email Parsing | Yes |
| Multi-Language Staff and Client Portals | Yes |
| Two-Way Email Parsing | Yes |
| Ticket Billing | No |
| Multiple Company Support | No |
| Multiple Product Support | No |
| WorkFlow | No |
| Automation | Yes |
| SMS Alerts | Yes |
| Ticket Views | Yes |
| WHMCS Integration | Yes |
| Satellite Feature | No |
| Client Management | Yes |
| 3rd Party Integration and Hooks | No |
| Custom Reporting | No |
| Ticket Pinning | No |
| LDAP/AD integration | Yes |
| Price Advanced | 1200 USD /y/agent |
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