Zendesk

Business > Enterprises > Help Desk
2020-10-23 13:40:11
Online helpdesk software
Zendesk
Websitehttp://www.zendesk.com
Like 1
Launch date
Creator
License
Implementation language(s)
Back end
SaaSYes
On Premise VersionNo
Free plan
Starting price20 USD /y/agent max 3
Price288 USD /y/agent
Overall rating5.0 1 rating
Video tourhttp://www.zendesk.com/demo
APIYes
Social Networks IntegrationYes
Trial and Prices
Chat statisticsYes
Native mobile applicationYes
Conversation transcriptsYes
Offline messagesYes
Visual customizationYes
Multi-siteYes
Visitor detailsYes
International supportYes
Multiple operatorsYes
Transfer to another operatorYes
Custom extensionsYes
Mobile supportYes
Multi-languageYes
CobrowsingYes
Visitor MonitoringYes
Affiliate / Credit ProgramYes
Sent emailsYes
CalendarYes
Video chatYes
WYSIWYGYes
Alerts / Escalation-
Web-based ApplicationYes
Desktop ApplicationsYes
Free version- Trial 30d
Phone Support- price 3
Email Support- price 2 only
Service Level Agreement (SLA)Yes
Social Network IntegrationYes
Group User Controls- price max
Custom FieldsYes
WebYes
Email ParsingYes
Multi-Language Staff and Client PortalsYes
Two-Way Email ParsingYes
Ticket BillingNo
Multiple Company SupportNo
Multiple Product SupportNo
WorkFlowNo
AutomationYes
SMS AlertsYes
Ticket ViewsYes
WHMCS IntegrationYes
Satellite FeatureNo
Client ManagementYes
3rd Party Integration and HooksNo
Custom ReportingNo
Ticket PinningNo
LDAP/AD integrationYes
Price Advanced1200 USD /y/agent
  • 2011-05-16 09:25:27
    2020-10-23 13:40:11
  • Help Desk
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

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