Zendesk | |
---|---|
Website | http://www.zendesk.com |
Trial and Prices | |
Launch date | |
Features | |
Chat statistics | Yes |
Multi-site | Yes |
Multiple operators | Yes |
Conversation transcripts | Yes |
Offline messages | Yes |
Cobrowsing | Yes |
Visual customization | Yes |
Visitor details | Yes |
Predefined responses | |
Native mobile application | Yes |
International support | Yes |
Clickpath Tracker | |
Transfer to another operator | Yes |
Custom extensions | Yes |
Proactive chat triggers | |
Visitor Monitoring | Yes |
Affiliate / Credit Program | Yes |
Remote screenshot | |
API | Yes |
Social Networks | |
Website | http://www.zendesk.com |
https://www.facebook.com/zendesk | |
https://www.twitter.com/zendesk | |
Like | |
Helpdesk Features | |
Self Help / KB / Forums | |
Email Parsing | Yes |
Multi-Language Staff and Client Portals | Yes |
Two-Way Email Parsing | Yes |
Ticket Billing | No |
Multiple Company Support | No |
Multiple Product Support | No |
WorkFlow | No |
Automation | Yes |
WYSIWYG | Yes |
Service Level Agreement (SLA) | Yes |
Alerts / Escalation | - |
SMS Alerts | Yes |
Ticket Views | Yes |
Social Network Integration | Yes |
WHMCS Integration | Yes |
Satellite Feature | No |
Client Management | Yes |
Custom Fields | Yes |
3rd Party Integration and Hooks | No |
Custom Reporting | No |
Ticket Pinning | No |
Calendar | Yes |
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