Service Desk Solutions online (SaaS)
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Web helpdesk platform, Compare Zendesk vs HelpSpot vs Salesforce vs Servicenow, Feel free to add :)
Link | FreshDesk | helpline | HelpSpot | Jitbit HelpDesk | Salesforce HelpDesk | SaManage | Servicenow | UserVoice | Zendesk |
|---|---|---|---|---|---|---|---|---|---|
| Editor/Owner | SalesForce | Servicenow | |||||||
| Website | freshdesk.com | helpline.de | helpspot.com | jitbit.com/... | salesforce.com/... | samanage.com | servicenow.com | uservoice.com | zendesk.com |
| Latest version | |||||||||
| SaaS | - via EngineHosting | Yes | Yes | Yes | Yes | Yes | |||
| On Premise Version | Yes | Yes | No | No | No | ||||
| Languages | |||||||||
| Platforms | |||||||||
| Web | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Mobile support | Yes | Yes | Yes | Yes iPhone SDK | Yes | ||||
| Sent emails | Yes | Yes | Yes | Yes | |||||
| networkedhelpdesk.org | Yes | ||||||||
| Pricing | |||||||||
| Free version | Yes 3 agents free | - Trial 45d | - Trial 30 d | Yes 3 agents free, limited features | - trial 14 d | - Trial on demand | Yes 1 forum | - Trial 30d | |
| Starting price | $ 180 /y/agent | $ 239 /user CAPEX | $ 29 | $ 360 /y/agent | 40,000 /y but possible MSP partners to lower | $ 180 /y/agent | $ 20 /y/agent max 3 | ||
| Price | $ 300 /y/agent | $ 540 /y base host | $ 200 for UNLIMITED users on the "enterprise" plan | $ 540 /y/agent | $ 288 /y/agent | ||||
| Price Advanced | $ 480 /y/agent | $ 600 /y/agent | $ 1,020 /y/agent | $ 1,200 /y/agent | |||||
| Management | |||||||||
| LDAP/AD integration | No | Yes Premise ? | Yes | Yes 2nd level price required | Yes | ||||
| Social Networks Integration | Yes facebook,twitter,google | Yes | Yes twitter, Facebook | Yes | |||||
| Group User Controls | Yes | - price max | |||||||
| Support | |||||||||
| Email Support | Yes | Yes | Yes paid | - price 2 only | |||||
| Phone Support | No manual | Yes paid | - price 3 | ||||||
| Features | |||||||||
| Project Tracking | No | ||||||||
| Time tracking / Timesheets | Yes | Yes | |||||||
| Resource management | No | ||||||||
| Scheduler | - ? | ||||||||
| ITIL compliance | No | Yes | |||||||
| Self Help / KB / Forums | Yes with granular /group | Yes | Yes | ||||||
| Security | |||||||||
| Compatible SSL | - possible but not default | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Service Level Agreement (SLA) | Yes | Yes | |||||||
| Data Import/Export | Yes | Yes | Yes | ||||||
| Languages | |||||||||
| Multi-language | Yes 15 lang. | Yes | Yes us free, 3 lang entry, 50+ full | Yes | Yes | Yes | |||
| English | Yes | Yes | Yes | Yes | |||||
| French | Yes | Yes | Yes paid | Yes | |||||
| German | Yes | Yes | Yes | Yes paid | Yes | ||||
| Italian | Yes | Yes | Yes paid | ||||||
| Spanish | Yes | Yes | Yes paid |
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User reviews and comments
Been using this for 4 years, awesome