Service Desk Solutions online (SaaS)

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2020-10-23 13:40:57

Web helpdesk platform, Compare Zendesk vs HelpSpot vs Salesforce vs Servicenow, Feel free to add :)

FreshDeskhelplineHelpSpotJitbit HelpDeskSalesforce HelpDeskSaManageServicenowUserVoiceZendesk
Editor/OwnerSalesForceServicenow
Websitehttp://www.freshdesk.comhttps://helpline.de/http://www.helpspot.com/https://www.jitbit.com/helpdesk/https://www.salesforce.com/solutions/small-business-solutions/help-desk-software/http://www.samanage.com/http://www.servicenow.com/http://uservoice.comhttp://www.zendesk.com
Latest version
SaaS- via EngineHostingYesYesYesYesYes
On Premise VersionYesYesNoNoNo
Languages
Platforms
WebYesYesYesYesYesYesYesYesYes
Mobile supportYesYesYesYes iPhone SDKYes
Sent emailsYesYesYesYes
networkedhelpdesk.orgYes
Pricing
Free versionYes 3 agents free- Trial 45d- Trial 30 dYes 3 agents free, limited features- trial 14 d- Trial on demandYes 1 forum- Trial 30d
Starting price180 USD /y/agent239 USD /user CAPEX29 USD360 USD /y/agent40000 CHF /y but possible MSP partners to lower180 USD /y/agent20 USD /y/agent max 3
Price300 USD /y/agent540 USD /y base host200 USD for UNLIMITED users on the "enterprise" plan540 USD /y/agent288 USD /y/agent
Price Advanced480 USD /y/agent600 USD /y/agent1020 USD /y/agent1200 USD /y/agent
Management
LDAP/AD integrationNoYes Premise ?YesYes 2nd level price requiredYes
Social Networks IntegrationYes facebook,twitter,googleYesYes twitter, FacebookYes
Group User ControlsYes- price max
Support
Email SupportYesYesYes paid- price 2 only
Phone SupportNo manualYes paid- price 3
Features
Project TrackingNo
Time tracking / TimesheetsYesYes
Resource managementNo
Scheduler- ?
ITIL complianceNoYes
Self Help / KB / ForumsYes with granular /groupYesYes
Security
Compatible SSL- possible but not defaultYesYesYesYesYesYesYesYes
Service Level Agreement (SLA)YesYes
Data Import/ExportYesYesYes
Languages
Multi-languageYes 15 lang.YesYes us free, 3 lang entry, 50+ fullYesYesYes
EnglishYesYesYesYes
FrenchYesYesYes paidYes
GermanYesYesYesYes paidYes
ItalianYesYesYes paid
SpanishYesYesYes paid
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  • 2013-03-11 01:23:18
    2020-10-23 13:40:57
  • Practical
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  • Compare Helpdesk websites: Zendesk vs HelpSpot vs UserVoice vs FreshDesk...
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