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Service Desk Solutions online (SaaS)

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Web helpdesk platform, Compare Zendesk vs HelpSpot vs Salesforce vs Servicenow, Feel free to add :)

Link
FreshDeskhelplineHelpSpotJitbit HelpDeskSalesforce HelpDeskSaManageServicenowUserVoiceZendesk
Editor/OwnerSalesForceServicenow
Websitefreshdesk.comhelpline.dehelpspot.comjitbit.com/...salesforce.com/...samanage.comservicenow.comuservoice.comzendesk.com
Latest version
SaaS- via EngineHostingYesYesYesYesYes
On Premise VersionYesYesNoNoNo
Languages
Platforms
WebYesYesYesYesYesYesYesYesYes
Mobile supportYesYesYesYes iPhone SDKYes
Sent emailsYesYesYesYes
networkedhelpdesk.orgYes
Pricing
Free versionYes 3 agents free- Trial 45d- Trial 30 dYes 3 agents free, limited features- trial 14 d- Trial on demandYes 1 forum- Trial 30d
Starting price$ 180 /y/agent$ 239 /user CAPEX$ 29$ 360 /y/agent 40,000 /y but possible MSP partners to lower$ 180 /y/agent$ 20 /y/agent max 3
Price$ 300 /y/agent$ 540 /y base host$ 200 for UNLIMITED users on the "enterprise" plan$ 540 /y/agent$ 288 /y/agent
Price Advanced$ 480 /y/agent$ 600 /y/agent$ 1,020 /y/agent$ 1,200 /y/agent
Management
LDAP/AD integrationNoYes Premise ?YesYes 2nd level price requiredYes
Social Networks IntegrationYes facebook,twitter,googleYesYes twitter, FacebookYes
Group User ControlsYes- price max
Support
Email SupportYesYesYes paid- price 2 only
Phone SupportNo manualYes paid- price 3
Features
Project TrackingNo
Time tracking / TimesheetsYesYes
Resource managementNo
Scheduler- ?
ITIL complianceNoYes
Self Help / KB / ForumsYes with granular /groupYesYes
Security
Compatible SSL- possible but not defaultYesYesYesYesYesYesYesYes
Service Level Agreement (SLA)YesYes
Data Import/ExportYesYesYes
Languages
Multi-languageYes 15 lang.YesYes us free, 3 lang entry, 50+ fullYesYesYes
EnglishYesYesYesYes
FrenchYesYesYes paidYes
GermanYesYesYesYes paidYes
ItalianYesYesYes paid
SpanishYesYesYes paid
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Compare Helpdesk websites: Zendesk vs HelpSpot vs UserVoice vs FreshDesk...
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Nov. 4th 2022 9:21:49 AM
Mar. 11th 2013 1:23:18 AM
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