Service Desk Solutions online (SaaS)

Internet > Pratique
1
2020-10-23 13:40:57

Web helpdesk platform, Compare Zendesk vs HelpSpot vs Salesforce vs Servicenow, Feel free to add :)

FreshDeskhelplineHelpSpotJitbit HelpDeskSalesforce HelpDeskSaManageServicenowUserVoiceZendesk
Editeur/PropriétaireSalesForceServicenow
Site webhttp://www.freshdesk.comhttps://helpline.de/http://www.helpspot.com/https://www.jitbit.com/helpdesk/https://www.salesforce.com/solutions/small-business-solutions/help-desk-software/http://www.samanage.com/http://www.servicenow.com/http://uservoice.comhttp://www.zendesk.com
Dernière version
SaaS- via EngineHostingOuiOuiOuiOuiOui
On Premise VersionOuiOuiNonNonNon
Langues
Plateformes
WebOuiOuiOuiOuiOuiOuiOuiOuiOui
Mobile supportOuiOuiOuiOui iPhone SDKOui
Sent emailsOuiOuiOuiOui
networkedhelpdesk.orgOui
Tarifs
Version gratuiteOui 3 agents free- Trial 45d- Trial 30 dOui 3 agents free, limited features- trial 14 d- Trial on demandOui 1 forum- Trial 30d
Prix de base180 USD /y/agent239 USD /user CAPEX29 USD360 USD /y/agent40000 CHF /y but possible MSP partners to lower180 USD /y/agent20 USD /y/agent max 3
Prix300 USD /y/agent540 USD /y base host200 USD for UNLIMITED users on the "enterprise" plan19 USD288 USD /y/agent
Price Advanced480 USD /y/agent600 USD /y/agent1020 USD /y/agent1200 USD /y/agent
Management
LDAP/AD intégrationNonOui Premise ?OuiOui 2nd level price requiredOui
Intégration autres réseaux sociauxOui facebook,twitter,googleOuiOui twitter, FacebookOui
Group User ControlsOui- price max
Support
Email SupportOuiOuiOui paid- price 2 only
Phone SupportNon manualOui paid- price 3
Fonctionnalités
Project TrackingNon
Time tracking / TimesheetsOuiOui
Resource managementNon
Planification- ?
ITIL complianceNonOui
Self Help / KB / ForumsOui with granular /groupOuiOui
Sécurité
Compatible SSL- possible but not defaultOuiOuiOuiOuiOuiOuiOuiOui
Service Level Agreement (SLA)OuiOuiOui
Data Import/ExportOuiOuiOui
Langues
Multi-languageOui 15 lang.OuiOui us free, 3 lang entry, 50+ fullOuiOuiOui
AnglaisOuiOuiOuiOui
FrançaisOuiOuiOui paidOui
AllemandOuiOuiOuiOui paidOui
ItalienOuiOuiOui paid
EspagnolOuiOuiOui paid
Inclure
  • 2013-03-11 01:23:18
    2020-10-23 13:40:57
  • Pratique
    English
  • Compare Helpdesk websites: Zendesk vs HelpSpot vs UserVoice vs FreshDesk...
  • Publique
    Publique
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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