Salesforce HelpDesk
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Formerly Desk.com
Name | Salesforce HelpDesk |
|---|---|
| Editor/Owner | SalesForce |
| Website | salesforce.com/... |
| Latest version | |
| SaaS | Yes |
| On Premise Version | No |
| Languages | |
| Platforms | |
| Web | Yes |
| Mobile support | |
| Sent emails | |
| networkedhelpdesk.org | |
| Pricing | |
| Free version | Yes 3 agents free, limited features |
| Starting price | $ 360 /y/agent |
| Price | |
| Price Advanced | $ 600 /y/agent |
| Management | |
| LDAP/AD integration | |
| Social Networks Integration | Yes twitter, Facebook |
| Group User Controls | |
| Support | |
| Email Support | Yes paid |
| Phone Support | Yes paid |
| Features | |
| Project Tracking | |
| Time tracking / Timesheets | |
| Resource management | |
| Scheduler | |
| ITIL compliance | |
| Self Help / KB / Forums | Yes |
| Security | |
| Compatible SSL | Yes |
| Service Level Agreement (SLA) | |
| Data Import/Export | |
| Languages | |
| Multi-language | Yes us free, 3 lang entry, 50+ full |
| English | Yes |
| French | Yes paid |
| German | Yes paid |
| Italian | Yes paid |
| Spanish | Yes paid |
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