Salesforce HelpDesk

Internet > Practical
2020-10-23 13:40:11

Formerly Desk.com

Service Desk Solutions online (SaaS)
Salesforce HelpDesk
Editor/OwnerSalesForce
Websitehttps://www.salesforce.com/solutions/small-business-solutions/help-desk-software/
Latest version
SaaSYes
On Premise VersionNo
Languages
Platforms
WebYes
Mobile support
Sent emails
networkedhelpdesk.org
Pricing
Free versionYes 3 agents free, limited features
Starting price360 USD /y/agent
Price
Price Advanced600 USD /y/agent
Management
LDAP/AD integration
Social Networks IntegrationYes twitter, Facebook
Group User Controls
Support
Email SupportYes paid
Phone SupportYes paid
Features
Project Tracking
Time tracking / Timesheets
Resource management
Scheduler
ITIL compliance
Self Help / KB / ForumsYes
Security
Compatible SSLYes
Service Level Agreement (SLA)
Data Import/Export
Languages
Multi-languageYes us free, 3 lang entry, 50+ full
EnglishYes
FrenchYes paid
GermanYes paid
ItalianYes paid
SpanishYes paid
  • 2014-04-25 08:46:28
    2020-10-23 13:40:11
  • Practical
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL