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Formilla.com provides live chat and in-app messaging tools for your
website. With over 12,000 customers worldwide, companies use our
software for lead generation, and to improve customer support by
chatting with their website visitors using our simple web interface
and iPhone/Android mobile apps.
We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!
Features listed here: https://www.formilla.com/live-chat-features.aspx
Pricing listed here: https://www.formilla.com/live-chat-pricing.aspx
We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!
Features listed here: https://www.formilla.com/live-chat-features.aspx
Pricing listed here: https://www.formilla.com/live-chat-pricing.aspx
| Formilla | |
|---|---|
| Website | https://www.formilla.com |
| Like | |
| Video tour | |
| Free trial period | Yes 15 days, no credit card required. |
| Pricing plans |
All sign-ups first start with the Premium Plus 15-day
trial |
| Launch date | 2013-11-01 |
| Features | |
| Web-based Application | Yes Compatible with all up-to-date browsers. |
| IM (Google Talk, Jabber...) integration | No |
| Desktop Applications | Yes Windows Desktop App, Mac OS X coming soon |
| Native mobile application | Yes Native apps for iPhone/iPad and Android devices |
| Works for customers on mobile devices? | Yes Works on all major mobile browsers (responsive) |
| Chat statistics | Yes |
| Multi-site | Yes Yes, the Premium Plus package supports multi-site licenses. |
| Multiple operators | Yes Each chat agent can have their own unique email login and password |
| Conversation transcripts | Yes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses. |
| Offline messages | Yes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions. |
| Cobrowsing | - Monitor what page URL the customer is on, and see what web pages they accessed on your website. |
| Visual customization | Yes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options. |
| Visitor details | Yes visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system. |
| Predefined responses | Yes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile. |
| International support | Yes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only. |
| Clickpath Tracker | Yes See what web pages the visitor has viewed, and the current page they're on. |
| Transfer to another operator | Yes Transfer to other online agents, and include a private message if necessary. |
| Custom extensions | Yes Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier |
| Proactive chat triggers | Yes Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/ |
| Visitor Monitoring | Yes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more. |
| Video chat | No |
| Remote screenshot | No |
| API | - Coming soon. |
| Social Networks | |
| Website | https://www.formilla.com |
| http://www.twitter.com/Formilla | |
| http://www.facebook.com/FormillaLLC |
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