Formilla | |
---|---|
Website | https://www.formilla.com |
Like | |
Video tour | |
Free trial period | Yes 15 days, no credit card required. |
Pricing plans | Full features & pricing located here:
https://www.formilla.com/live-chat-pricing.aspx
All sign-ups first start with the Premium Plus 15-day
trial |
Launch date | 2013-11-01 |
Features | |
Web-based Application | Yes Compatible with all up-to-date browsers. |
IM (Google Talk, Jabber...) integration | No |
Desktop Applications | Yes Windows Desktop App, Mac OS X coming soon |
Native mobile application | Yes Native apps for iPhone/iPad and Android devices |
Works for customers on mobile devices? | Yes Works on all major mobile browsers (responsive) |
Chat statistics | Yes |
Multi-site | Yes Yes, the Premium Plus package supports multi-site licenses. |
Multiple operators | Yes Each chat agent can have their own unique email login and password |
Conversation transcripts | Yes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses. |
Offline messages | Yes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions. |
Cobrowsing | - Monitor what page URL the customer is on, and see what web pages they accessed on your website. |
Visual customization | Yes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options. |
Visitor details | Yes visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system. |
Predefined responses | Yes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile. |
International support | Yes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only. |
Clickpath Tracker | Yes See what web pages the visitor has viewed, and the current page they're on. |
Transfer to another operator | Yes Transfer to other online agents, and include a private message if necessary. |
Custom extensions | Yes Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier |
Proactive chat triggers | Yes Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/ |
Visitor Monitoring | Yes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more. |
Video chat | No |
Remote screenshot | No |
API | - Coming soon. |
Social Networks | |
Website | https://www.formilla.com |
http://www.twitter.com/Formilla | |
http://www.facebook.com/FormillaLLC |
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