| Website | formilla.com |
|---|
| Video |  |
|---|
| Free trial period | Yes 15 days, no credit card required. |
|---|
| Pricing plans |
- Standard (free): $0 / month
- Premium : $19.99 / month
- Professional: $39.99 / month /
account
- Growth: $55.99 / month / account
All sign-ups first start with the Premium Plus 15-day
trial
|
|---|
| Launch date | Nov. 1st 2013 |
|---|
| Features | |
|---|
| Web-based Application | Yes Compatible with all up-to-date browsers. |
|---|
| IM (Google Talk, Jabber...) integration | No |
|---|
| Desktop Applications | Yes Windows Desktop App, Mac OS X coming soon |
|---|
| Native mobile application | Yes Native apps for iPhone/iPad and Android devices |
|---|
| Works for customers on mobile devices? | Yes Works on all major mobile browsers (responsive) |
|---|
| Chat statistics | Yes |
|---|
| Multi-site | Yes Yes, the Premium Plus package supports multi-site licenses. |
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| Multiple operators | Yes Each chat agent can have their own unique email login and password |
|---|
| Conversation transcripts | Yes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses. |
|---|
| Offline messages | Yes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions. |
|---|
| Cobrowsing | - Monitor what page URL the customer is on, and see what web pages they accessed on your website. |
|---|
| Visual customization | Yes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options. |
|---|
| Visitor details | Yes visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system. |
|---|
| Predefined responses | Yes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile. |
|---|
| International support | Yes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only. |
|---|
| Clickpath Tracker | Yes See what web pages the visitor has viewed, and the current page they're on. |
|---|
| Transfer to another operator | Yes Transfer to other online agents, and include a private message if necessary. |
|---|
| Custom extensions | Yes Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier |
|---|
| Proactive chat triggers | Yes Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/ |
|---|
| Visitor Monitoring | Yes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more. |
|---|
| Video chat | No |
|---|
| Remote screenshot | No |
|---|
| API | - Coming soon. |
|---|
| Social Networks | |
|---|
| X (Twitter) | @Formilla |
|---|
| Facebook | facebook.com/... |
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| Website | formilla.com |
|---|
User reviews and comments
Formilla is an amazing live chat service. The app works well and their customer service is fantastic!
25% recurring commissions (lifetime)