| Site web | formilla.com |
|---|
| Vidéo |  |
|---|
| Période d'essai gratuite | Oui 15 days, no credit card required. |
|---|
| Tarifs |
- Standard (free): $0 / month
- Premium : $19.99 / month
- Professional: $39.99 / month /
account
- Growth: $55.99 / month / account
All sign-ups first start with the Premium Plus 15-day
trial
|
|---|
| Date de lancement | 1 nov. 2013 |
|---|
| Fonctionnalités | |
|---|
| Application Web | Oui Compatible with all up-to-date browsers. |
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| IM (Google Talk, Jabber...) integration | Non |
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| Applications bureau (desktop) | Oui Windows Desktop App, Mac OS X coming soon |
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| Support Mobile | Oui Native apps for iPhone/iPad and Android devices |
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| Fonctionne pour les utilisateurs sur mobile ? | Oui Works on all major mobile browsers (responsive) |
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| Statistiques du chat | Oui |
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| Multi-site | Oui Yes, the Premium Plus package supports multi-site licenses. |
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| Opérateurs multiples | Oui Each chat agent can have their own unique email login and password |
|---|
| Transcriptions des conversations | Oui Yes. Enable chat transcripts to each agent, or globally to multiple email addresses. |
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| Messages hors ligne | Oui Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions. |
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| Cobrowsing | - Monitor what page URL the customer is on, and see what web pages they accessed on your website. |
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| Personnalisation de l'apparence | Oui Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options. |
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| Profil des visiteurs | Oui visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system. |
|---|
| Réponses pré-enregistrées | Oui Unlimited canned responses. Add them with quick shortcuts, also use them on mobile. |
|---|
| Multilingue | Oui 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only. |
|---|
| Contrôle de la navigation utilisateur | Oui See what web pages the visitor has viewed, and the current page they're on. |
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| Transfert entre opérateurs | Oui Transfer to other online agents, and include a private message if necessary. |
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| Extensions personnalisées | Oui Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier |
|---|
| Discussion proactive | Oui Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/ |
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| Suivi des visites | Oui Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more. |
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| Video chat | Non |
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| Capture d'écran à distance | Non |
|---|
| API | - Coming soon. |
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| Réseaux sociaux | |
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| Twitter | |
|---|
| Facebook | facebook.com/... |
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| Site web | formilla.com |
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Avis utilisateurs et commentaires
Formilla is an amazing live chat service. The app works well and their customer service is fantastic!
25% recurring commissions (lifetime)