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Top live chats platform

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Compare VideoDesk vs Zopim vs Olark vs LiveChat vs LivePerson vs SnapEngage vs ClickDesk vs oFeatures
Nom
LiveChatOlarkSmartsupp FREE live chatSnapEngageFormillaCrispREVE ChatProProfs ChatZendesk Chat
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Site weblivechatinc.com/...olark.comsmartsupp.comsnapengage.comformilla.comcrisp.chatrevechat.comproprofschat.comzendesk.com/...
Live chat widget
Description

LiveChat est un logiciel simple de support par chat, facile à utiliser.

Répondez aux attentes de vos clients : Aider ceux qui en ont besoin. Entrez en contact avec les personnes visitant votre site et indiquez leur la marche à suivre.

La plupart des problèmes peut être résolue immédiatement 8 fois sur 10, vous n’aurez même pas à traiter ce cas autrement car le problème aura été résolu pendant le chat.

Livechat réalise ce que le téléphone et l'email ne peuvent pas accomplir eux-mêmes. Débarrassez-vous de longues files d’attente et surprenez vos clients avec des réponses instantanées.

Disponible sur toutes les plateformes.

Olark s'intégre à vos outils, pour permettre de se concentrer sur la vente et le support client. Olark permet de rapidement voir toutes l’activité de votre site d'un coup d'oeil. On peut soit attendre que les visiteurs contact l’équipe de support, soit directement interpeller ses visiteurs pour leur venir en aide.

Olark peut s'utiliser depuis votre client de messagerie instantanée habituel ou bien vous pouvez l'utiliser depuis un téléphone mobile (iPhone, Android, Blackberry)

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws

SnapEngage est un service de chat en direct, simple d'utilisation. Il permet de dialoguer avec ses visiteurs depuis plusieurs logiciels de messagerie instantané (Google talk, Skype, iChat...) ou depuis un mobile.

Toutes les conversations peuvent être sauvegardé dans une solution de CRM ou Help Desk existantes .

Formilla.com provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!

Features listed here: formilla.com/...

Pricing listed here: formilla.com/...		Crisp est une solution de gestion de la relation client multicanal pour petites et moyennes entreprises. Le logiciel est très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et de centraliser l'ensemble des canaux de communication de l'entreprise en un seul point.
Des applications (iOS, Android, Mac et Windows) sont disponibles
Crisp propose différents logiciel au sein de sa suite, ce qui permet de gérer au mieux les différents stades de la relation client. Vous retrouverez ainsi:
Un logiciel de live chat permettant aux entreprises de converser avec leur client depuis le site internet.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/...
Un logiciel de base de connaissances permettant aux entreprises de cultiver une culture de l'autonomie au sein de la société et à destination des clients.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/...
Un logiciel de chatbot permettant aux entreprises d'offrir un service client 24/7.		REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.		ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

Zopim est une widget de chat en ligne, qui s’intègre à votre site pour permettre de répondre en direct aux questions des visiteurs du site (potentiellement des clients si vous avez une boutique en ligne (site ecommerce)).

Un suivi en temps réel permet de rapidement voir les visiteurs du site, d’où ils viennent, ce qu'ils visitent...etc.

Voici un comparatif détaillé des solutions de chat professionnel à installer sur votre site web: compare-live-chat-support-software-help

Période d'essai gratuiteOui Testez les fonctionnalités de l’abonnement Équipe pendant 14 joursOui Free plan, & all paid plans have 14 days free trialOui 15 daysOui 15 days, no credit card required.Oui 14 jours d'essaiOuiOui Try Any Plan Free For 15 Days (Free Trial))Oui 14 days
Number of paid customers16 00010 000
TarifsFacturation annuelle :
  • Débutant: $20/mois par agent
  • Equipe: $41/mois par agent
  • Business: $59/mois par agent
  • Entreprise: sur demande
  • $29/month per seat

Save 35% with a 2 year commitment.
  • Smartsupp Gratuit - 0€
  • Smartsupp Standard - 19.5 EUR / month
  • Smartsupp Pro - 48 EUR / month
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Standard (free): $0 / month
  • Premium : $19.99 / month
  • Professional: $39.99 / month / account
  • Growth: $55.99 / month / account

All sign-ups first start with the Premium Plus 15-day trial

  • Crisp Basic : free
  • Crisp Pro : $25 per team
  • Crisp Unlimited : $95 all unlimited
Standard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
  • Essentials: $10 / month
  • Premium: $15 / month
  • Enterprise Plan: custom

Full pricing details available at: proprofschat.com/...

  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Capture d'écran
Vidéo
Date de lancement25 jun. 2002 1 aoû. 2009 1 avr. 2013 1 oct. 2008 1 nov. 2013 1 nov. 2015
Fonctionnalités
Application WebOui Compatible with all up-to-date browsers.OuiOuiOuiOui Compatible with all up-to-date browsers.Oui ResponsiveOuiOui Compatible with all up-to-date browsers.Oui
IM (Google Talk, Jabber...) integrationNon LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Oui XMPP (Jabber)NonOui SlackNon-
Applications bureau (desktop)Oui web browser, Windows, Mac OS XOui through IM clientsOui XMPP (Jabber) : Pidgin, AdiumOui Through Google-talk and Skype IM clients on both Mac and WindowsOui Windows Desktop App, Mac OS X coming soonOuiOuiOui Desktop apps for Windows and Mac OS.- Through IM clients
Support MobileOui Mobile applications for iPad, iPhone, and Android devices.Non No native app, but any Jabber/XMPP app will workOui XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Oui (n'importe quel client Google Talk)Oui Native apps for iPhone/iPad and Android devicesOui iOS, AndroidOui iOS, AndroidOui Mobile applications for iPad, iPhone, and Android devices.Non
Fonctionne pour les utilisateurs sur mobile ?Oui Optimized for mobile devices does not require Flash to work.OuiOui fully responsive chat boxOuiOui Works on all major mobile browsers (responsive)OuiOui Responsive Chat WidgetOui Yes - optimized for mobile devicesOui Works on some mobile devices. HTML5 dashboard
Statistiques du chatOui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).OuiOuiOui Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationOuiOuiOuiOui Detailed Chat Statistics available + Google Analytics IntegrationOui
Multi-siteOui There's no limit. One account can be used to manage multiple websites.OuiOui no extra chargeOui Unlimited in all plansOui Yes, the Premium Plus package supports multi-site licenses.OuiOuiOui One account can be used to manage multiple websites.Oui
Opérateurs multiplesOui Every user can have their own account. Different agent roles available.OuiOuiOuiOui Each chat agent can have their own unique email login and passwordOui UnlimitedOuiOui Every user can have their own account. Different agent roles available.Oui
Transcriptions des conversationsOui Chat transcripts are stored in LiveChat. Option to export archived transcripts.OuiOuiOuiOui Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.OuiOuiOui Chat transcripts are stored in Live Chat and can be export..Oui
Messages hors ligneOui Offline messages are saved as tickets, forwarded to a help desk or email address.Oui Messages sent to an email address(es) or into a CRM.OuiOuiOui Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.Oui E-mail can be repliedOuiOui Offline messages are saved as tickets.Oui
CobrowsingOui With the use of a 3rd party application.Oui push webpagesOui Screen recordingOui- Monitor what page URL the customer is on, and see what web pages they accessed on your website.OuiOuiOuiNon
Personnalisation de l'apparenceOui Several chat window themes to choose from. CSS customization, branding and white label version are available.Oui personnalisation CSS + version en marque blancheOuiOui Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planOui Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.OuiOui Customize Chat Widget according to your website theme.Oui Fully customizableOui
Profil des visiteursOui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Oui Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersOui You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersOui User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Oui visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.Oui See chat users types in real-time, country, town, social networks, etcOuiOui Detailed information on online visitors include geolocation, time on the website and number of visits and more.Oui
Réponses pré-enregistréesOui Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Oui Using 3rd Party MacrosOuiOui avec des raccourcisOui Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.OuiOuiOui Canned responseOui
MultilingueOui 40+ langues disponibles.OuiOui Chat support in English, French and CzechOui 19 languesOui 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.Oui 48 languesOui Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, TurkishOui Yes, provide International supportOui
Contrôle de la navigation utilisateurOui The user's browsing path is displayed in real-time to provide details on visited pages.OuiOui Visitor recordingOuiOui See what web pages the visitor has viewed, and the current page they're on.Oui MagicBrowse + MagicMapOuiOui Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.Oui Visualisation du trajet du visiteur sur le site et de chaque changement de page.
Transfert entre opérateursOui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Oui type !transfer command to transfer to all available operators, transcript link shows to new operatorOuiOui Transfer easily between agents, tiers and groupsOui Transfer to other online agents, and include a private message if necessary.Oui Shared inbox between operators. What you see is what your team seeOuiOui Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Oui
Extensions personnaliséesOui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Oui API Extensible (architecture de plugins JavaScript)OuiOui Beaucoup d'integrations (Zendesk, Salesforce, etc)Oui Integrate with Infusionsoft, Google Analytics, and over 500 apps with ZapierOui 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, ZendeskOui 35+ integrations are available with ProProfs ChatOui Javascript API, Many integrations (Zendesk, Salesforce, etc)
Discussion proactiveOui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Oui Fully customizable rule-based triggersOuiOui Proactive chat implementation engages with the visitor on behalf of an agent currently online.Oui Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/OuiOuiOui ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.Oui
Suivi des visitesOui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Oui List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.OuiOuiOui Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.OuiOuiOui Real-time visitor monitoring of visitor.Oui
Video chatNonNonNon Visitor recordingNonNonOuiOuiNonNon
Capture d'écran à distanceOui With the use of a 3rd party application.NonOui Screen recordingOuiNonOuiOui Available with 3rd party extensions.Non
APIOui Open APIOui http://www.olark.com/docsOui https://developers.smartsupp.com/Oui- Coming soon.Oui Api Javascript, RESTOui API's available on request to developers.Oui API Available.Oui
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Compare Zopim vs Olark vs LiveChat vs LivePerson vs SnapEngage vs ClickDesk
Chat & Chatbot
English
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29 mar. 2023 19:51:46
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