ProProfs Chat

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

Voir le tableau comparatif de référence Comparatif des solutions professionnelles de support par chat

	ProProfs Chat
Site web	https://www.proprofs.com/chat/
J'aime	0 J'aime
Vidéo	https://www.youtube.com/watch?v=OWPvrVhh6W4
Période d'essai gratuite	Oui Try Any Plan Free For 15 Days (Free Trial))
Tarifs	BRONZE: $9 / month SILVER: $19 / month GOLD: $39 / month Enterprise Plan: $199 / month Full pricing details available at: https://www.proprofs.com/chat/pricing/
Date de lancement
Fonctionnalités
Application Web	Oui Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integration	Non
Applications bureau (desktop)	Oui Desktop apps for Windows and Mac OS.
Support Mobile	Oui Mobile applications for iPad, iPhone, and Android devices.
Fonctionne pour les utilisateurs sur mobile ?	Oui Yes - optimized for mobile devices
Statistiques du chat	Oui Detailed Chat Statistics available + Google Analytics Integration
Multi-site	Oui One account can be used to manage multiple websites.
Opérateurs multiples	Oui Every user can have their own account. Different agent roles available.
Transcriptions des conversations	Oui Chat transcripts are stored in Live Chat and can be export..
Messages hors ligne	Oui Offline messages are saved as tickets.
Cobrowsing	Oui
Personnalisation de l'apparence	Oui Fully customizable
Profil des visiteurs	Oui Detailed information on online visitors include geolocation, time on the website and number of visits and more.
Réponses pré-enregistrées	Oui Canned response
Multilingue	Oui Yes, provide International support
Contrôle de la navigation utilisateur	Oui Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.
Transfert entre opérateurs	Oui Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Extensions personnalisées	Oui 35+ integrations are available with ProProfs Chat
Discussion proactive	Oui ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.
Suivi des visites	Oui Real-time visitor monitoring of visitor.
Video chat	Non
Capture d'écran à distance	Oui Available with 3rd party extensions.
API	Oui API Available.
Réseaux sociaux
Site web	https://www.proprofs.com/chat/
Twitter	https://twitter.com/proprofs
Facebook	https://www.facebook.com/proprofs