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ProProfs Chat

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ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.
Nom
ProProfs Chat
Site webproprofschat.com
Vidéo
Période d'essai gratuiteOui Try Any Plan Free For 15 Days (Free Trial))
Tarifs
  • Essentials: $10 / month
  • Premium: $15 / month
  • Enterprise Plan: custom

Full pricing details available at: proprofschat.com/...

Date de lancement
Fonctionnalités
chatbotOui
Application WebOui Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNon
Applications bureau (desktop)Oui Desktop apps for Windows and Mac OS.
Support MobileOui Mobile applications for iPad, iPhone, and Android devices.
Fonctionne pour les utilisateurs sur mobile ?Oui Yes - optimized for mobile devices
Statistiques du chatOui Detailed Chat Statistics available + Google Analytics Integration
Multi-siteOui One account can be used to manage multiple websites.
Opérateurs multiplesOui Every user can have their own account. Different agent roles available.
Transcriptions des conversationsOui Chat transcripts are stored in Live Chat and can be export..
Messages hors ligneOui Offline messages are saved as tickets.
CobrowsingOui
Personnalisation de l'apparenceOui Fully customizable
Profil des visiteursOui Detailed information on online visitors include geolocation, time on the website and number of visits and more.
Réponses pré-enregistréesOui Canned response
MultilingueOui Yes, provide International support
Contrôle de la navigation utilisateurOui Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.
Transfert entre opérateursOui Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Extensions personnaliséesOui 35+ integrations are available with ProProfs Chat
Discussion proactiveOui ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.
Suivi des visitesOui Real-time visitor monitoring of visitor.
Capture d'écran à distanceOui Available with 3rd party extensions.
APIOui API Available.
Réseaux sociaux
Site webproprofschat.com
Twitter
Facebookfacebook.com/...
Chat & Chatbot
English
Publique
Publique
12 aoû. 2021 17:00:42
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