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ProProfs Chat

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ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.
Nom
ProProfs Chat
Site web		proprofschat.com
Vidéo
Période d'essai gratuite		Oui Free Forever Upto 1 Operator
Tarifs
Date de lancement
Fonctionnalités
chatbot		Oui
Application Web		Oui Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integration		Non
Applications bureau (desktop)		Oui Desktop apps for Windows and Mac OS.
Support Mobile		Oui Mobile applications for iPad, iPhone, and Android devices.
Fonctionne pour les utilisateurs sur mobile ?		Oui Yes - optimized for mobile devices
Statistiques du chat		Oui Detailed Chat Statistics available + Google Analytics Integration
Multi-site		Oui One account can be used to manage multiple websites.
Opérateurs multiples		Oui Every user can have their own account. Different agent roles available.
Transcriptions des conversations		Oui Chat transcripts are stored in Live Chat and can be export..
Messages hors ligne		Oui Offline messages are saved as tickets.
Cobrowsing		Oui
Personnalisation de l'apparence		Oui Fully customizable
Profil des visiteurs		Oui Detailed information on online visitors include geolocation, time on the website and number of visits and more.
Réponses pré-enregistrées		Oui Canned response
Multilingue		Oui Yes, provide International support
Contrôle de la navigation utilisateur		Oui Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.
Transfert entre opérateurs		Oui Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Extensions personnalisées		Oui 35+ integrations are available with ProProfs Chat
Discussion proactive		Oui ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.
Suivi des visites		Oui Real-time visitor monitoring of visitor.
Capture d'écran à distance		Oui Available with 3rd party extensions.
API		Oui API Available.
Réseaux sociaux
Site web		proprofschat.com
Twitter
Facebook		facebook.com/...
Chat & Chatbot
English
Publique
Publique
12 aoû. 2024 08:27:28
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Avis utilisateurs et commentaires

  • jas le 27 sep. 2024 10:24:29

    I've been impressed with ProProfs Chat's powerful features. The real-time visitor tracking feature is incredibly useful. Plus, the real-time language translation and audio & video chat conversations have really enhanced our customer support efficiency. It's a top-notch tool for any business!

  • Davis Brown le 20 sep. 2024 05:57:30

    Thanks to ProProfs Chat, our customer service has transformed dramatically. The bot's integration with our knowledge base allows it to provide precise answers, saving us time. I'm also quite impressed with its wide range of customizable templates and multilingual support. Overall, it's a powerful tool that has made managing live chat much more efficient.

  • lalitakush12 le 23 aoû. 2024 06:26:08

    ProProfs Chat has truly impressed me. It is incredibly fast and efficient, and the automated responses save me a lot of time. I especially like how the automatic chat routing directs visitors to the right department. The analytics feature helps me fine-tune my approach. It’s an outstanding tool for any business!

  • Arzoo le 22 aoû. 2024 10:44:37

    I’ve been impressed with ProProfs Chat’s capabilities. Its 24x7 chat support is excellent for businesses of all shapes and sizes, and its automated canned responses let you respond to customers 24x7. With its comprehensive dashboard, I can monitor chat operators closely and view detailed reports. I highly recommend it!