| Site web | paldesk.com/... |
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| Vidéo |  |
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| Période d'essai gratuite | Oui 7 days free trial. No credit card required. |
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| Tarifs | Free: 0$ per agent/per month Pro: 16% per agent/per month Custom:
N/A |
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| Date de lancement | 2017 |
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| Fonctionnalités | |
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| Application Web | Oui Compatible with all up to date browsers. |
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| IM (Google Talk, Jabber...) integration | Oui Slack |
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| Applications bureau (desktop) | Oui Windows desktop app, Mac OS X and Linux. |
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| Support Mobile | Oui Mobile applications for iOS and Android devices. |
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| Fonctionne pour les utilisateurs sur mobile ? | Oui Optimized for mobile devices. |
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| Statistiques du chat | Oui Comprehensive detailed reports available. |
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| Multi-site | Oui There's no limit. One account can be used to manage multiple websites. |
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| Opérateurs multiples | Oui Every user can have unique email login and password. Different agent roles available. |
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| Transcriptions des conversations | Oui Chat transcripts are stored in LiveChat and can be sent to email. |
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| Messages hors ligne | Oui Offline messages are saved as tickets. |
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| Cobrowsing | Non |
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| Personnalisation de l'apparence | Oui Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options. |
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| Profil des visiteurs | Oui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. |
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| Réponses pré-enregistrées | Oui Canned replies are tag-based - by typing in #tag a corresponding answer pops up. |
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| Multilingue | - |
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| Contrôle de la navigation utilisateur | - |
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| Transfert entre opérateurs | Oui Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor. |
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| Extensions personnalisées | Oui Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,... |
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| Discussion proactive | - |
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| Suivi des visites | - |
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| Video chat | - |
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| Capture d'écran à distance | - |
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| API | Oui Open API available. |
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| Réseaux sociaux | |
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| Twitter | |
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| Facebook | facebook.com/... |
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| Site web | paldesk.com/... |
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Avis utilisateurs et commentaires
Love it!
I love Paldesk because it has a bunch of cool stuff and integrations!
Very friendly support and love the options tools that make your business successful.
Great tool :)