| Website | paldesk.com/... |
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| Video |  |
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| Free trial period | Yes 7 days free trial. No credit card required. |
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| Pricing plans | Free: 0$ per agent/per month Pro: 16% per agent/per month Custom:
N/A |
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| Launch date | 2017 |
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| Features | |
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| Web-based Application | Yes Compatible with all up to date browsers. |
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| IM (Google Talk, Jabber...) integration | Yes Slack |
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| Desktop Applications | Yes Windows desktop app, Mac OS X and Linux. |
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| Native mobile application | Yes Mobile applications for iOS and Android devices. |
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| Works for customers on mobile devices? | Yes Optimized for mobile devices. |
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| Chat statistics | Yes Comprehensive detailed reports available. |
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| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. |
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| Multiple operators | Yes Every user can have unique email login and password. Different agent roles available. |
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| Conversation transcripts | Yes Chat transcripts are stored in LiveChat and can be sent to email. |
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| Offline messages | Yes Offline messages are saved as tickets. |
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| Cobrowsing | No |
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| Visual customization | Yes Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options. |
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| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. |
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| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. |
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| International support | - |
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| Clickpath Tracker | - |
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| Transfer to another operator | Yes Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor. |
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| Custom extensions | Yes Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,... |
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| Proactive chat triggers | - |
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| Visitor Monitoring | - |
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| Video chat | - |
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| Remote screenshot | - |
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| API | Yes Open API available. |
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| Social Networks | |
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| X (Twitter) | @paldesk |
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| Facebook | facebook.com/... |
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| Website | paldesk.com/... |
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User reviews and comments
Love it!
I love Paldesk because it has a bunch of cool stuff and integrations!
Very friendly support and love the options tools that make your business successful.
Great tool :)