Paldesk is a live chat plugin that helps
businesses proactively chat in real-time with visitors and
customers to their website.
Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place.
Paldesk Live Chat benefits:Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers.
Paldesk Integrations https://www.paldesk.com/integrations/
Paldesk Features list https://www.paldesk.com/features/
Paldesk Live Chat | |
---|---|
Website | https://www.paldesk.com/live-chat/ |
Like | |
Video tour | https://www.youtube.com/watch?v=RKOOBRAWY38 |
Free trial period | Yes 7 days free trial. No credit card required. |
Pricing plans | Free: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/A |
Launch date | 2017 |
Features | |
Web-based Application | Yes Compatible with all up to date browsers. |
IM (Google Talk, Jabber...) integration | Yes Slack |
Desktop Applications | Yes Windows desktop app, Mac OS X and Linux. |
Native mobile application | Yes Mobile applications for iOS and Android devices. |
Works for customers on mobile devices? | Yes Optimized for mobile devices. |
Chat statistics | Yes Comprehensive detailed reports available. |
Multi-site | Yes There's no limit. One account can be used to manage multiple websites. |
Multiple operators | Yes Every user can have unique email login and password. Different agent roles available. |
Conversation transcripts | Yes Chat transcripts are stored in LiveChat and can be sent to email. |
Offline messages | Yes Offline messages are saved as tickets. |
Cobrowsing | No |
Visual customization | Yes Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options. |
Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. |
Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. |
International support | - |
Clickpath Tracker | - |
Transfer to another operator | Yes Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor. |
Custom extensions | Yes Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,... |
Proactive chat triggers | - |
Visitor Monitoring | - |
Video chat | - |
Remote screenshot | - |
API | Yes Open API available. |
Social Networks | |
Website | https://www.paldesk.com/live-chat/ |
https://twitter.com/paldesk | |
https://www.facebook.com/Paldesk/ |
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