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Paldesk Live Chat


Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website.

Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place.

Paldesk Live Chat benefits:
  • Capture more leads
  • Increase website sales
  • Improve customer loyalty
  • Boost chat response time
  • Chat with your customers – from anywhere

Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers.

Paldesk Integrations

Paldesk Features list

Live Chat Software Comparison
Paldesk Live Chat
Free trial periodYes 7 days free trial. No credit card required.
Pricing plansFree: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/A
Launch date2017
Web-based ApplicationYes Compatible with all up to date browsers.
IM (Google Talk, Jabber...) integrationYes Slack
Desktop ApplicationsYes Windows desktop app, Mac OS X and Linux.
Native mobile applicationYes Mobile applications for iOS and Android devices.
Works for customers on mobile devices?Yes Optimized for mobile devices.
Chat statisticsYes Comprehensive detailed reports available.
Multi-siteYes There's no limit. One account can be used to manage multiple websites.
Multiple operatorsYes Every user can have unique email login and password. Different agent roles available.
Conversation transcriptsYes Chat transcripts are stored in LiveChat and can be sent to email.
Offline messagesYes Offline messages are saved as tickets.
Visual customizationYes Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options.
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.
International support-
Clickpath Tracker-
Transfer to another operatorYes Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor.
Custom extensionsYes Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,...
Proactive chat triggers-
Visitor Monitoring-
Video chat-
Remote screenshot-
APIYes Open API available.
Social Networks
Livechat & Chatbot
paldesk Official
Jan. 10th 2019 1:12:19 PM
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User reviews and comments

  • Mirhanna30 on Jan. 15th 2019 2:31:06 PM
    like this

    Love it!

  • marty on Jan. 15th 2019 9:50:51 AM
    like this

    I love Paldesk because it has a bunch of cool stuff and integrations!

  • IvanaV on Jan. 15th 2019 9:47:00 AM
    like this

    Very friendly support and love the options tools that make your business successful.

  • imirkovic on Jan. 15th 2019 9:33:57 AM
    like this

    Great tool :)