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ProProfs Chat

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ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.
Name
ProProfs Chat
Websiteproprofschat.com
Video
Free trial periodYes Free Forever Upto 1 Operator
Pricing plans
Launch date
Features
chatbotYes
Web-based ApplicationYes Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNo
Desktop ApplicationsYes Desktop apps for Windows and Mac OS.
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.
Works for customers on mobile devices?Yes Yes - optimized for mobile devices
Chat statisticsYes Detailed Chat Statistics available + Google Analytics Integration
Multi-siteYes One account can be used to manage multiple websites.
Multiple operatorsYes Every user can have their own account. Different agent roles available.
Conversation transcriptsYes Chat transcripts are stored in Live Chat and can be export..
Offline messagesYes Offline messages are saved as tickets.
CobrowsingYes
Visual customizationYes Fully customizable
Visitor detailsYes Detailed information on online visitors include geolocation, time on the website and number of visits and more.
Predefined responsesYes Canned response
International supportYes Yes, provide International support
Clickpath TrackerYes Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.
Transfer to another operatorYes Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Custom extensionsYes 35+ integrations are available with ProProfs Chat
Proactive chat triggersYes ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.
Visitor MonitoringYes Real-time visitor monitoring of visitor.
Remote screenshotYes Available with 3rd party extensions.
APIYes API Available.
Social Networks
Websiteproprofschat.com
Twitter
Facebookfacebook.com/...
Livechat & Chatbot
English
Public
Public
Aug. 12th 2024 8:27:28 AM
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User reviews and comments

  • jas on Sep. 27th 2024 10:24:29 AM

    I've been impressed with ProProfs Chat's powerful features. The real-time visitor tracking feature is incredibly useful. Plus, the real-time language translation and audio & video chat conversations have really enhanced our customer support efficiency. It's a top-notch tool for any business!

  • Davis Brown on Sep. 20th 2024 5:57:30 AM

    Thanks to ProProfs Chat, our customer service has transformed dramatically. The bot's integration with our knowledge base allows it to provide precise answers, saving us time. I'm also quite impressed with its wide range of customizable templates and multilingual support. Overall, it's a powerful tool that has made managing live chat much more efficient.

  • lalitakush12 on Aug. 23rd 2024 6:26:08 AM

    ProProfs Chat has truly impressed me. It is incredibly fast and efficient, and the automated responses save me a lot of time. I especially like how the automatic chat routing directs visitors to the right department. The analytics feature helps me fine-tune my approach. It’s an outstanding tool for any business!

  • Arzoo on Aug. 22nd 2024 10:44:37 AM

    I’ve been impressed with ProProfs Chat’s capabilities. Its 24x7 chat support is excellent for businesses of all shapes and sizes, and its automated canned responses let you respond to customers 24x7. With its comprehensive dashboard, I can monitor chat operators closely and view detailed reports. I highly recommend it!