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Netrox SC


Netrox SC is live chat software for real-time sales and customer support on the website.

Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.

Free live chat version has no time or chat limits and fits small websites perfectly.

  • Netrox SC provides powerful engagement system with unlimited engagement scripts for PRO subscription plan.
  • Fully customizable chat widgets. Powerful designer tool and the ability for complete replacement of native widget with your own code.
  • Incoming chat request queue allows for creating multiple lines of service.
  • Third-party systems integration is implemented as universal request builder. Prepared patterns are triggered by chat agents manually or by binding it to events such as closing the chat.
  • and more
Netrox SC
Free trial periodYes 14 days + Completely free version
Pricing plans
  • Free Lite version
    1 concurrent agent. Up to 20K visits/month
  • Basic
    $ 9 per agent/month billed annually.
    $ 15 per agent billed monthly
  • Pro
    $ 14 per agent/month billed annually.
    $ 24 per agent billed monthly

Launch date2011 Apr 11
Web-based ApplicationYes
IM (Google Talk, Jabber...) integrationNo
Desktop ApplicationsNo Web-interface with desktop notifications
Native mobile applicationYes Android, iOS, Windows Phone
Works for customers on mobile devices?Yes Adapts to the device
Chat statisticsYes Chats summary and details
Multi-siteYes Unlimited websites.
Multiple operatorsYes
Conversation transcriptsYes
Offline messagesYes Storing in system, sending to email
Visual customizationYes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choice
Visitor detailsYes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ...
Predefined responsesYes Canned messages with folders, autocomplete and live search. Both common and personal.
International supportYes English, Russian
Clickpath TrackerYes
Transfer to another operatorYes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service.
Custom extensionsYes
Proactive chat triggersYes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan.
Visitor MonitoringYes
Video chatNo
Remote screenshotNo
APIYes Javascript API, Open API
Social Networks
Livechat & Chatbot
Jun. 2nd 2016 4:45:13 PM
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