ArcChat.com

Name	ArcChat.com
Sitio web
Vídeo
Período de prueba gratuito	Sí 14 days
Pricing plans	*One plan* 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month) *Loyal client discounts*
Launch date	2015
Características
Web-based Application	Sí Simplified UI for small business
IM (Google Talk, Jabber...) integration
Desktop Applications
Native mobile application	Sí Free for Android. iOS coming 2016.
Works for customers on mobile devices?	Sí Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash
Chat statistics
Multi-site	Sí Unlimited
Multiple operators	Sí 10 operators per site for same price
Conversation transcripts	Sí All, missed or none. Also available in Dashboard
Offline messages	Sí
Cobrowsing	Sí You can see where user is navigating
Visual customization	Sí 75+ options & 1-click palettes
Visitor details	Sí
Predefined responses
International support	Sí 1 click translation to multi languages or custom translation
Clickpath Tracker	Sí
Transfer to another operator	Sí Operators see conversations and can join/leave at any moment
Custom extensions	No We've noticed it only brings more distraction for our clients.
Proactive chat triggers	Sí Simple to understand "Auto actions" When... Then...
Visitor Monitoring	Sí Can see who and where are browsing right now
Video chat	No
Remote screenshot	No
API	No We've noticed it only brings more distraction.
Social Networks
X (Twitter)
Facebook
Sitio web

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