OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system.
Name | OnOp Chat |
|---|---|
| Sitio web | applicloud.com/... |
| Vídeo |  |
| Período de prueba gratuito | Sí 14 days, now free programs as well |
| Pricing plans |
|
| Launch date | 2015-07-01 |
| Características | |
| Web-based Application | Sí |
| IM (Google Talk, Jabber...) integration | |
| Desktop Applications | No Browser-based |
| Native mobile application | No Browser-based |
| Works for customers on mobile devices? | Sí |
| Chat statistics | Sí Advanced statistics for assessment of operators' performance, history, detailed information about every session |
| Multi-site | Sí |
| Multiple operators | Sí |
| Conversation transcripts | Sí For both operators and clients |
| Offline messages | Sí Customizable offline form |
| Cobrowsing | No |
| Visual customization | Sí Fully customizable chat window, buttons, texts |
| Visitor details | Sí |
| Predefined responses | Sí |
| International support | Sí |
| Clickpath Tracker | Sí |
| Transfer to another operator | Sí Grouping (departments, skills, etc.), transferring both operators and departments |
| Custom extensions | Sí |
| Proactive chat triggers | Sí Fully customizable proactive chat triggers |
| Visitor Monitoring | Sí |
| Video chat | Sí Video call using WebRTC |
| Remote screenshot | Sí "Snapshot" function |
| API | Sí |
| Social Networks | |
| X (Twitter) | @OnlineOperator |
| facebook.com/... | |
| Sitio web | applicloud.com/... |
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