History of oFeatures

Last update 2020-10-23 16:49:24 Creation date 2015-04-09 15:44:54
  • Image
    Posted 2020-10-23 16:49:24 by Vanina
  • API
    yes
    Posted 2015-07-25 17:13:10 by jerzyu
  • Video tour
    http://www.youtube.com/watch?v=CBszdc1pHs0
    Posted 2015-07-25 17:12:10 by jerzyu
  • Predefined responses
    yes
    Posted 2015-05-15 18:39:49 by jerzyu
  • Launch date
    2015
    Creator
    SkyBlow
    License
    Proprietary
    SaaS
    yes
    Free plan
    yes 14 days free trial
    Starting price
    5 EUR / month Lite Plan (3 agents for free, limit: 50 requests / month. There is an option to change to Standard plan at any time)
    Price
    9 EUR / month Standard Plan (unlimited requests, 3 agents for free). You can pay in: USD AUD CAD GBP EUR PLN NOK
    Posted 2015-05-15 18:35:02 by jerzyu
  • Video tour
    http://www.youtube.com/watch?v=kLoyhfuz5Zg
    Posted 2015-04-19 21:38:03 by jerzyu
  • Twitter
    https://twitter.com/TweetoFeatures
    Posted 2015-04-10 14:45:59 by jerzyu
  • Facebook
    https://www.facebook.com/ofeatures
    Posted 2015-04-10 14:43:15 by jerzyu
  • Pricing plans
    • Lite Plan
      5 Credits/mo*
      3 agents for free
      Limit: 50 requests / month.
      There is an option to change to Standard plan in the future
    • Standard Plan
      10 Credits/mo*
      unlimited requests
      3 agents for free

      *1 Credit = 1 € You can pay in: USD AUD CAD GBP EUR PLN NOK
    Posted 2015-04-09 19:29:58 by jerzyu
  • Web-based Application
    yes HTML5 Responsive Web Application
    Desktop Applications
    yes Compatible with all modern desktop & mobile web browsers
    Works for customers on mobile devices?
    yes Responsive, mobile-friendly predefined themes + Possible customization for mobile version and desktop version independently
    Multi-site
    yes Unlimited amount of websites
    Multiple operators
    yes Unlimited amount of operators - You can decide whether users of your oFeatures account have access to the whole system (as you do) or just to the Support Panel
    Conversation transcripts
    yes Unlimited for all plans. Available via the Support Panel.
    Transfer to another operator
    yes User-friendly operator transfer control
    Custom extensions
    yes
    Posted 2015-04-09 19:24:17 by jerzyu
  • Video tour
    http://www.youtube.com/watch?v=pY-bKYAVIb8
    Posted 2015-04-09 17:29:44 by jerzyu
  • Video tour
    Posted 2015-04-09 17:29:27 by jerzyu
  • Free trial period
    yes 14 days
    Video tour
    http://www.youtube.com/watch?v=pY-bKYAVIb8
    Posted 2015-04-09 16:39:08 by jerzyu
  • Mode
    70
    Name
    oFeatures
    Viewer
    public
    Editor
    public
    Category
    livechat
    Image
    https://panel.ofeatures.com/_Resources/Static/Packages/SkyBlow.DomainLibrary/Image/ofeatures-social-compare.png
    Website
    http://oFeatures.com
    Description
    oFeatures powers customer service. It provides website owners with easy to use features, which they can copy and paste straight to their website without technical skills. It offers the following features:

    • Live Chat
    • Customer Feedback
    • Ticketing System
    • Call Me Back
    • Contact Form
    • and more

    If you have customers worldwide, you can create as many language versions as you need.

    The website administrator and his Support Team Members can communicate with customers located anywhere in the world.

    oFeatures offers a list of predefined themes as well as the possibility to customize them in any way.

    Through Statistics it is possible to have insight and control over customer service performance.

    Thanks to built-in video tutorials time spent on getting familiar with oFeatures is reduced.
    Video tour
    https://www.youtube.com/watch?v=pY-bKYAVIb8
    Free trial period
    yes 14 Days
    Pricing plans
    • Lite Plan 5 Credits / mo, 3 agents for free, Limit: 50 requests / month. There is an option to change to Standard plan in the future
    • Standard Plan 10 Credits / mo, unlimited requests, 3 agents for free
    Web-based Application
    yes
    Works for customers on mobile devices?
    yes
    Chat statistics
    yes
    Multi-site
    yes
    Multiple operators
    yes
    Conversation transcripts
    yes
    Offline messages
    yes You can decide on hours in which clients can contact you but even if your chat is off they can still do that using a contact form.
    Cobrowsing
    yes
    Visual customization
    yes Set of predefined styles which can be customized in any way.
    Visitor details
    yes
    International support
    yes Unlimited amount of languages. Conversations are auto assigned based on language skills of agents.
    Transfer to another operator
    yes
    Posted 2015-04-09 15:44:54 by jerzyu
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