This comparison chart compares various customer feedbacks software that enable websites & companies to get user feedback about their service, product...
Customers can easily share knowledge, ask questions and get anwsers or request new features development. It is an easy way to discuss and share ideas between customers and the company. These productive conversations enables to collect easily interesting ideas and user feedbacks.
Do not hesitate to update this collaborative comparison table adding new feedback form community platform or any comparison criteria to this current list.
|Feedback Roulette||Get Satisfaction||Google Moderator||Helprace||HunchBuzz||IdeaScale||Kampyle||Mopinion||OMBEA Insights||OpinionLab||Pulse Insights||Qualaroo||SuggestionBox.com||survicate||Usabilla Live||UserEcho||usersnap||UserThought||UserVoice||webengage||WizVille||feedback lite|
|Description||Feedback Roulette is a free service for anonymous exchange of feedback about websites. You review others' websites and they review yours. Members assign scores to each others' reviews to specify how useful the feedback is. Based on that the reviewer's reputation is calculated. The system then uses the reputation to match reviewers. Feedback Roulette also allows paid expert reviews and other tools for improving websites.||A simple way to build online communities that enable productive conversations between companies and their customers.||Get to know your audience by letting them decide which questions, suggestions or ideas interest them most. The voting box at the top of page focuses attention on submissions recently added and on the rise, making it simple and easy to participate.||Provides customer & employee feedback, idea, suggestion & bug tracking services, based on open innovation, crowdsourcing & gamification.||Collect ideas from your customers, give them a platform to vote, the most important ideas bubble to the top.||Place Kampyle feedback forms on your Website and start receiving feedback from your customers immediately in an orderly way.||OMBEA Insights helps you capture feedback at any physical or
digital touchpoint and let our state-of-the-art algorithms find the
hidden pain points for you. All discoveries are neatly summarised
and presented back as prioritised to-do lists. Smart alerts tell
you when something needs your immediate attention, while timely
reports keep you on top of pain points you need to outsmart the
+ On-site Module: Learn what customers are thinking at any physical location, such as in your stores, restaurants and restroom facilities.
+ Online Module: Assess user experience on all your web pages, such as at shopping, ordering, checkout and support.
+ Anywhere Module:Collect feedback from anywhere you wish by using email, SMS, till receipts or QR codes.
|On the front end, it leads to a brief, opt-in comment card that customers can use to share their feedback.||Pulse Insights' micro survey platform helps clients get instantaneous insights from their web and mobile properties to capture voice of customer to continuously improve customer experience and conversion rates.||The fastest way to collect feedback from website visitors. Survey specific groups of website visitors to understand their needs, expectations, objections. Find out who they are and why they behave as they do.||Collect valuable visual feedback on your website. With Usabilla Live, it’s fun and easy for your website visitors to get in touch and share their feedback with you. In turn, you can easily reach out and learn more about your customers.||UserEcho - new way to listen and engage your customers||UseThought provides feedback form and widget together with
analytics and it is customizable, cross-browser, localized, SSL
secured, easy to integrate and has integration with JIRA issue
|UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas.||WizVille is a Customer Feedback SaaS designed to help chains of stores monitor their customer experience, enrich their CRM and improve their online reputation. Our clients include Monoprix (#1 hypermarket chain in French city centres with 450 units), 5àsec (World #1 Dry cleaning network with 1900 units), Brioche Dorée (500 restaurants in the world), 1.2.3 (250 shops in Europe), LaForêt Immobilier (700 agencies in France) and La Chaise Longue (40 shops in Europe). For more information : http://wizville.fr or firstname.lastname@example.org|
|Company logo||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||No Customize to seamlessly fit your own site.||Yes||Yes||Yes||Yes + customized graphic design|
|CSS customization||Yes N/A||Yes||No||No||Yes||Yes||Yes Create custom forms||Yes Full customization||Yes||Yes Full Customization||Yes Partial||No||Yes Full customization||Yes Full Customization||Yes Css customization, Layout customization||Yes||Yes Full customization||Yes Full customization|
|File attachments||No||No||No but YouTube videos attached||Yes Documents, images, video||Yes||Yes||No||No||No||No||No||No||Yes Users can choose elements of the screen, automatically screenshot and sent in their feedback.||Yes it's possible to attach images||No||Yes|
|Custom fields into forms||No Development in progress||No||No||No||Yes||Yes||No||Yes Yes||Yes||Yes||Yes Fully Customizable||Yes auto filled-in custom fields||No not form but community forum||Yes Fully customizable|
|Private communities||Yes||Yes||Yes "semi- private": people that have the web link||Yes||Yes||Yes||No||Yes Feedback is accessible via the admin portal. Possible to share reports.||No||No||Yes||No||Yes Feedback only seen by website's account, or linked accounts. Possible to share feedback.||Yes||No||Yes||Yes Full customization: share feedback with head-office only, store managers, employees or publish it online for all to see!|
|Twitter support||Yes||Yes||No||No||No||Yes||No||No||No||No||Yes||No||Yes Twitter module for messages feed||No||No||No|
|Facebook support||No||Yes||No||No||Yes||Yes||No||Yes Yes||No||No||Yes Yes - integrated with Intercom||No||Yes Facebook application||No||Yes Facebook page application||No|
|Export files||No||Yes||Yes CSV||Yes Exports / imports community data to Excel||-||Yes All your idea and user data can be exported out to a simple Excel spreadsheet.||No||Yes Yes, Excel.||No||Yes XLSX||Yes CSV||No||Yes CSV||Yes Export feedback as .csv file (Excel, Google Spreads)||Yes Through API||Yes exports to XML, Excel, PDF, CSV, ODS||Yes Excel||Yes exports to CSV, PDF...Plus daily, weekly or monthly email reports.|
|Widgets||No||Yes feedback tab, page, topic list, search, wordpess plugin||No||Yes Widget tab||Yes Feedback Tab Widget, WordPress Plugin||Yes iPhone, Wordpress, or basic web based widget||No||Yes Website Widget, App Widget, Desktop Widget.||Yes||Yes Multiple Website Widgets||Yes Surveys, CTAs||Yes||Yes Surveys, CTAs, lead capture & feedback tab||Yes Feedback button||Yes||Yes customizable widget per each form||Yes Feedback Tab Widget, WordPress Plugin||No N/A|
|Multi-language||No Translation of the service is planned||No||No||-||Yes||Yes||Yes Yes||Yes||Yes||No||Yes Dashboard is in English but widget can display any language, any characters||Yes Supports any Language. Currently 17 translations. Add more on request. Website English, French and German. Right to left support - (eg. Arabic/Hebrew)||Yes Base+ plan||Yes English (default), Spanish, German, Slovak, Hungarian, Russian, Ukrainian and Japanese (日本語). Request more.||Yes||Yes English, French, Spanish, German, Portuguese. Request more.|
|Spam filter||Yes||No||No||Yes User blocking function||Yes||Yes||No||- N/A||No||No||No||-||No||Yes Base plan||-||Yes||Yes|
|Vote fraud detection||Yes||No||No||Yes||Yes||No no vote since it is form and not forum...||Yes Yes. Smart anti-tamper algorithms prevent fraudulent votes from getting into the dashboard.||No||-||No||- N/A||Yes||No||No||Yes||Yes Yes, plus optional third-party customer review certificate available to guarantee proof of purchase.|
|Crowdsourced moderation||Yes||No||No||No||Yes||Yes||No no need of moderation for forms...||No N/A||No||-||No||- N/A||No N/A||Yes||No no need of moderation for forms||Yes||No N/A|
|Restrict access||Yes||No||No||Yes||Yes||Yes||No||Yes N/A||No||Yes Upon email request||Yes||Yes Users right management||Yes||Yes||Yes Data is securely saved||Yes by email address, by email domain, by IP||Yes|
|Domain aliasing||No N/A||Yes||No||Yes||Yes||Yes||No not necessary since it is form fully integrated to the website||Yes Yes||No not necessary since it is form fully integrated to the website||- N/A||No||- N/A||No||Yes||- no need for that as feedback form is already on the same domain as website||Yes||Yes|
|Analytics||Yes||Yes||No||No Google||Yes||Yes||Yes Feedbacks dashboard. Google Analytics, Omniture and Nedstat integration||Yes Real-time analytics, smart alerts.||Yes Integration with Omniture, Google Analytics Coremetrics Webtrends, Tealeaf ClickTale Atomic Labs And more||Yes Analytics Integration||Yes Reporting dashboard||No||Yes Dashboard, Email digest reports||Yes User Feedback Dashboard and Aggregation, Campaign Statistics.||Yes Visitors and amount of feedback by day for latest 30 days||Yes On-Demand Feedback Analytics||Yes user, suggestion, email||Yes Fully customizable dashboard with amazing amounts of data.|
|CRM integration||No||Yes Salesforce||No||-||No||Yes Salesforce||-||Yes Salesforce.com||Yes In Enteprise plan||No||Yes Pipedrive||Yes desk.com, zendesk||No||No||No||Yes|
|Other integration||No||Yes Pivotal Tracker, Parature, Zendesk, GoodData, Google Apps||No||Yes Google Analytics||No||Yes Yammer, Twitter, Apple Push Notification||No||No||Yes Marketing automation integration in Enteprise plan||No||Yes Google Analytics, Intercom, Hubspot, Mailchimp, GetResponse, Vero, Active Campaign and more||Yes JIRA, Webhook, Google Analytics||Yes Facebook||Yes Atlassian JIRA issue manager||No|
|Automatic responses||No N/A||No||No||Yes||No||Yes||No N/A||No||No||Yes||Yes Users get notification upun feedback received||Yes Set up notifications to alert account holders when feedback comes in. Use integrations to redirect Support cases.||No||Yes Visitors get immediate delivery status responce||No||Yes|
|Offline data collection||Yes Yes|
|Free version||Yes All the service is free||No 15 days free trial||Yes||Yes Free plan available||Yes 1 community, 1 moderator, twitter, unlimited feedbacks||Yes 1 customized form, 50 feedbacks/month||No||No||No||Yes||Yes 25 responses||No 30 day free trial||Yes Lifetime||No 14 Day Free Trial||Yes 1 forum, 1 moderator, unlimited feedback, modules customization, twitter+facebook modules||- 15 days free trial||Yes Ultimate FREE plan includes 1 customized feedback form & widget, basic analytics, email notification, feedback inbox & SSL security.||Yes 1 forum||No N/A|
|Trial and Prices||Major functionality available for free. Some advanced functions require Premium Membership ($9.95 per month, or can be obtained for free by reviewing other's sites)||19$/month (start: Moderation capabilities, Embeddable
widgets, Customer champions, Google Analytics integration, Stats
289$/month (Integrate Plan)
|30 day trial on full version. $9/user/month if billed annually. $10/user/month if billed monthly.||15$/month (basic: mobile, facebook and logo)|
|99$/month (Bronze: 3 customized forms, 1 user, 200
249$/month (Silver: 5 customized forms, 5 users, 500 feedbacks/month)
499$/month (Gold: 7 customized forms, 10 users, 1000 feedbacks/month)
|Pricing starts at $35 / month per touchpoint. Trial available.||Enterprise||49.50$/month (1 user; 9.95$/month per additional
users)||50$||49$/month (Basic) 89$/month (Standard) 199$/month (Large) Enterprise (Unlimited Pageviews, Bonus functionality, Full Customization)||15$/month (Base: 2 forums, up to 3 admins)|
59$/month (Base+: 10 forums, up to 10 admins)
|19.99$/month Pro plan (advanced analytics, feedback
categories, JIRA integration, custom variables, standalone
installation, API, two form look'n'feels);|
29.99$/month Pro X2 plan - two Pro plans in one account;
Custom - new functionality or integration requested by you.
|Free up to $95/agent/month||On demand|