| Website | https://www.ombea.com | http://www.wizville.fr | http://webengage.com/ | http://uservoice.com | http://userthought.com | | http://userecho.com/ | https://usabilla.com/products#usabilla_live | http://www.survicate.com | http://www.suggestionbox.com/ | http://www.qualaroo.com | | http://www.opinionlab.com | http://www.kampyle.com/ | http://ideascale.com/ | http://www.HunchBuzz.com | http://helprace.com | http://www.google.com/moderator | http://getsatisfaction.com/ | http://feedbackroulette.com | |
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| Description | OMBEA Insights helps you capture feedback at any physical or
digital touchpoint and let our state-of-the-art algorithms find the
hidden pain points for you. All discoveries are neatly summarised
and presented back as prioritised to-do lists. Smart alerts tell
you when something needs your immediate attention, while timely
reports keep you on top of pain points you need to outsmart the
competition.
+ On-site Module: Learn what customers are thinking at any physical
location, such as in your stores, restaurants and restroom
facilities.
+ Online Module: Assess user experience on all your web pages, such
as at shopping, ordering, checkout and support.
+ Anywhere Module:Collect feedback from anywhere you wish by using
email, SMS, till receipts or QR codes. | WizVille is a Customer Feedback cloud-based software, designed to
help chains of stores manage the quality of their customer
experience in real-time.
+ Monitor your teams’ performance in real-time and help them offer
the best possible experience to your customers
+ Identify and win back unhappy shoppers in real-time, and develop
a loyalty-building experience throughout your network of
stores
+ Improve your customer knowledge with qualitative and quantitative
feedback & improve your services and marketing along the way | | UserVoice provides hosted feedback forums, which allow customers to
create, discuss, and vote for ideas. | UseThought provides feedback form and widget together with
analytics and it is customizable, cross-browser, localized, SSL
secured, easy to integrate and has integration with JIRA issue
manager.
Additionally, the form has ability to highlight & annotate some
fragment of your webpage and send together with a feedback message,
auto-calculated custom JavaScript variables, feedback categories
and user rating. | | UserEcho - new way to listen and engage your customers | Collect valuable visual feedback on your website. With Usabilla
Live, it’s fun and easy for your website visitors to get in touch
and share their feedback with you. In turn, you can easily reach
out and learn more about your customers. | The fastest way to collect feedback from website visitors. Survey
specific groups of website visitors to understand their needs,
expectations, objections. Find out who they are and why they behave
as they do. | | | Pulse Insights' micro survey platform helps clients get
instantaneous insights from their web and mobile properties to
capture voice of customer to continuously improve customer
experience and conversion rates. | On the front end, it leads to a brief, opt-in comment card that
customers can use to share their feedback. | Place Kampyle feedback forms on your Website and start receiving
feedback from your customers immediately in an orderly way. | Collect ideas from your customers, give them a platform to vote,
the most important ideas bubble to the top. | Provides customer & employee feedback, idea, suggestion &
bug tracking services, based on open innovation, crowdsourcing
& gamification. | | Get to know your audience by letting them decide which questions,
suggestions or ideas interest them most. The voting box at the top
of page focuses attention on submissions recently added and on the
rise, making it simple and easy to participate. | A simple way to build online communities that enable productive
conversations between companies and their customers. | Feedback Roulette is a free service for anonymous exchange of
feedback about websites. You review others' websites and they
review yours. Members assign scores to each others' reviews to
specify how useful the feedback is. Based on that the reviewer's
reputation is calculated. The system then uses the reputation to
match reviewers. Feedback Roulette also allows paid expert reviews
and other tools for improving websites. | |
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| Like | 1 Likes | 1 Likes | 0 Likes | 4 Likes | 4 Likes | 0 Likes | 3 Likes | 1 Likes | 1 Likes | 0 Likes | 0 Likes | 0 Likes | 0 Likes | 0 Likes | 3 Likes | 2 Likes | 0 Likes | 0 Likes | 1 Likes | 1 Likes | 0 Likes |
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| Video tour | | | | https://youtu.be/9GpmoSMCYvI | | | | https://youtu.be/DXFZvv7vnWU | | | | | | https://youtu.be/_xav0lvUQUI | http://www.slideshare.net/robertmhoehn/introduction-to-ideascale-5118321?src=video_embed | | | | https://youtu.be/LXYer0rgVMc | | |
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| Design | | | | | | | | | | | | | | | | | | | | | |
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| Company logo | Yes | Yes + customized graphic design | | Yes | Yes | | Yes | No Customize to seamlessly fit your own site. | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
|---|
| CSS customization | Yes Full customization | Yes Full customization | | Yes Full customization | Yes | | Yes Css customization, Layout customization | Yes Full Customization | Yes Full customization | No | Yes Partial | Yes Full Customization | Yes | Yes Create custom forms | Yes | Yes | No | No | Yes | Yes N/A | |
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| Features | | | | | | | | | | | | | | | | | | | | | |
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| File attachments | No | | | Yes | No | | Yes it's possible to attach images | Yes Users can choose elements of the screen, automatically screenshot and sent in their feedback. | No | No | No | | No | No | Yes | Yes | Yes Documents, images, video | No but YouTube videos attached | No | No | |
|---|
| Custom fields into forms | Yes Yes | Yes Fully customizable | | No not form but community forum | Yes auto filled-in custom fields | | | Yes Fully Customizable | Yes | | | | Yes | No | Yes | Yes | No | No | No | No Development in progress | |
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| Private communities | Yes Feedback is accessible via the admin portal. Possible to share reports. | Yes Full customization: share feedback with head-office only, store managers, employees or publish it online for all to see! | | Yes | No | | Yes | Yes Feedback only seen by website's account, or linked accounts. Possible to share feedback. | No | Yes | No | | No | No | Yes | Yes | Yes | Yes "semi- private": people that have the web link | Yes | Yes | |
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| Twitter support | No | No | | No | No | | Yes Twitter module for messages feed | No | Yes | | No | | No | No | Yes | No | No | No | Yes | Yes | |
|---|
| Facebook support | Yes Yes | No | | Yes Facebook page application | No | | Yes Facebook application | No | Yes Yes - integrated with Intercom | | No | | No | No | Yes | Yes | No | No | Yes | No | |
|---|
| Export files | Yes Yes, Excel. | Yes exports to CSV, PDF...Plus daily, weekly or monthly email reports. | | Yes Excel | Yes exports to XML, Excel, PDF, CSV, ODS | | Yes Through API | Yes Export feedback as .csv file (Excel, Google Spreads) | Yes CSV | No | Yes CSV | Yes XLSX | No | No | Yes All your idea and user data can be exported out to a simple Excel spreadsheet. | - | Yes Exports / imports community data to Excel | Yes CSV | Yes | No | |
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| Widgets | Yes Website Widget, App Widget, Desktop Widget. | No N/A | | Yes Feedback Tab Widget, WordPress Plugin | Yes customizable widget per each form | | Yes | Yes Feedback button | Yes Surveys, CTAs, lead capture & feedback tab | Yes | Yes Surveys, CTAs | Yes Multiple Website Widgets | Yes | No | Yes iPhone, Wordpress, or basic web based widget | Yes Feedback Tab Widget, WordPress Plugin | Yes Widget tab | No | Yes feedback tab, page, topic list, search, wordpess plugin | No | |
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| Multi-language | Yes Yes | Yes English, French, Spanish, German, Portuguese. Request more. | | Yes | Yes English (default), Spanish, German, Slovak, Hungarian, Russian, Ukrainian and Japanese (日本語). Request more. | | Yes Base+ plan | Yes Supports any Language. Currently 17 translations. Add more on request. Website English, French and German. Right to left support - (eg. Arabic/Hebrew) | Yes Dashboard is in English but widget can display any language, any characters | No | Yes | | Yes | Yes | Yes | - | | No | No | No Translation of the service is planned | |
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| Spam filter | - N/A | Yes | | Yes | - | | Yes Base plan | No | - | No | No | | No | No | Yes | Yes | Yes User blocking function | No | No | Yes | |
|---|
| Vote fraud detection | Yes Yes. Smart anti-tamper algorithms prevent fraudulent votes from getting into the dashboard. | Yes Yes, plus optional third-party customer review certificate available to guarantee proof of purchase. | | Yes | No | | No | Yes | - N/A | No | - | | No | No no vote since it is form and not forum... | Yes | Yes | | No | No | Yes | |
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| Crowdsourced moderation | No N/A | No N/A | | Yes | No no need of moderation for forms | | Yes | No N/A | - N/A | No | - | | No | No no need of moderation for forms... | Yes | Yes | No | No | No | Yes | |
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| API | Yes Yes | | | Yes Public and Commercial API | Yes JavaScript Feedback Form API | | Yes | Yes | Yes Reporting API, Visitors API | No | Yes Reporting API | Yes | No | No | Yes | - | Yes | No | No | No | |
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| Restrict access | Yes N/A | Yes | | Yes by email address, by email domain, by IP | Yes Data is securely saved | | Yes | Yes | Yes Users right management | Yes | Yes Upon email request | | No | No | Yes | Yes | Yes | No | No | Yes | |
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| Domain aliasing | Yes Yes | Yes | | Yes | - no need for that as feedback form is already on the same domain as website | | Yes | No | - N/A | No | - N/A | | No not necessary since it is form fully integrated to the website | No not necessary since it is form fully integrated to the website | Yes | Yes | Yes | No | Yes | No N/A | |
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| Analytics | Yes Real-time analytics, smart alerts. | Yes Fully customizable dashboard with amazing amounts of data. | | Yes user, suggestion, email | Yes On-Demand Feedback Analytics | | Yes Visitors and amount of feedback by day for latest 30 days | Yes User Feedback Dashboard and Aggregation, Campaign Statistics. | Yes Dashboard, Email digest reports | No | Yes Reporting dashboard | Yes Analytics Integration | Yes Integration with Omniture, Google Analytics Coremetrics Webtrends, Tealeaf ClickTale Atomic Labs And more | Yes Feedbacks dashboard. Google Analytics, Omniture and Nedstat integration | Yes | Yes | No Google | No | Yes | Yes | |
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| CRM integration | - | Yes | | No | No | | No | Yes desk.com, zendesk | Yes Pipedrive | No | Yes In Enteprise plan | | Yes Salesforce.com | Yes Salesforce | No | - | | No | Yes Salesforce | No | |
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| Other integration | | | | No | Yes Atlassian JIRA issue manager | | Yes Facebook | Yes JIRA, Webhook, Google Analytics | Yes Google Analytics, Intercom, Hubspot, Mailchimp, GetResponse, Vero, Active Campaign and more | No | Yes Marketing automation integration in Enteprise plan | | No | No | Yes Yammer, Twitter, Apple Push Notification | No | Yes Google Analytics | No | Yes Pivotal Tracker, Parature, Zendesk, GoodData, Google Apps | No | |
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| Automatic responses | No N/A | Yes | | No | Yes Visitors get immediate delivery status responce | | No | Yes Set up notifications to alert account holders when feedback comes in. Use integrations to redirect Support cases. | Yes Users get notification upun feedback received | Yes | No | | No | Yes | No | Yes | | No | No | No N/A | |
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| Offline data collection | Yes Yes | | | | | | | | | | | | | | | | | | | | |
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| Pricing | | | | | | | | | | | | | | | | | | | | | |
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| Free version | No | No N/A | | Yes 1 forum | Yes Ultimate FREE plan includes 1 customized feedback form & widget, basic analytics, email notification, feedback inbox & SSL security. | | Yes 1 forum, 1 moderator, unlimited feedback, modules customization, twitter+facebook modules | No 14 Day Free Trial | Yes Lifetime | No 30 day free trial | No | Yes | No | Yes 1 customized form, 50 feedbacks/month | Yes 1 community, 1 moderator, twitter, unlimited feedbacks | | Yes Free plan available | Yes | No 15 days free trial | Yes All the service is free | |
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| Trial and Prices | Pricing starts at $35 / month per touchpoint. Trial available. | On demand | | Free up to $95/agent/month | 19.99$/month Pro plan (advanced analytics, feedback
categories, JIRA integration, custom variables, standalone
installation, API, two form look'n'feels);
29.99$/month Pro X2 plan - two Pro plans in one
account;
Custom - new functionality or integration requested by you. | | 15$/month (Base: 2 forums, up to 3 admins)
59$/month (Base+: 10 forums, up to 10 admins)
256$/month (Advanced)
Custom | 49$/month (Basic) 89$/month (Standard)
199$/month (Large) Enterprise (Unlimited Pageviews,
Bonus functionality, Full Customization) | 50$ | 49.50$/month (1 user; 9.95$/month per additional
users)
| 14 days trial$79Long term commitment required | Enterprise | | 99$/month (Bronze: 3 customized forms, 1 user, 200
feedbacks/month)
249$/month (Silver: 5 customized forms, 5 users, 500
feedbacks/month)
499$/month (Gold: 7 customized forms, 10 users, 1000
feedbacks/month) | 15$/month (basic: mobile, facebook and logo)
99$/month (corporate) | | 30 day trial on full version. $9/user/month if billed annually.
$10/user/month if billed monthly. | | 19$/month (start: Moderation capabilities, Embeddable
widgets, Customer champions, Google Analytics integration, Stats
dashboard)
...
289$/month (Integrate Plan)
Enterprise | Major functionality available for free. Some advanced functions
require Premium Membership ($9.95 per month, or can be
obtained for free by reviewing other's sites) | |
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| Social Networks | | | | | | | | | | | | | | | | | | | | | |
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| Facebook | https://www.facebook.com/ombea/ | https://www.facebook.com/WizVilleApp/ | | http://facebook.com/uservoice | | | http://www.facebook.com/userecho | https://www.facebook.com/usabilla | | http://www.facebook.com/profile.php?id=843809635 | | | http://www.facebook.com/pages/OpinionLab/183946505997 | http://www.facebook.com/pages/Kampyle/92219453550 | http://facebook.com/ideascale | | | | http://www.facebook.com/getsatisfaction | | |
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| Twitter | https://twitter.com/OMBEA | https://twitter.com/wizville | | http://twitter.com/UserVoice | http://www.twitter.com/UserThought | | http://twitter.com/userecho | https://twitter.com/usabilla | | http://www.twitter.com/suggestionbox | | http://twiiter.com/pulse_insights | http://twitter.com/opinionlab | http://twitter.com/Kampyle | http://twitter.com/ideascale | | | | http://www.twitter.com/getsatisfaction | http://twitter.com/fbroulette | |
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| Website | https://www.ombea.com | http://www.wizville.fr | http://webengage.com/ | http://uservoice.com | http://userthought.com | | http://userecho.com/ | https://usabilla.com/products#usabilla_live | http://www.survicate.com | http://www.suggestionbox.com/ | http://www.qualaroo.com | | http://www.opinionlab.com | http://www.kampyle.com/ | http://ideascale.com/ | http://www.HunchBuzz.com | http://helprace.com | http://www.google.com/moderator | http://getsatisfaction.com/ | http://feedbackroulette.com | |
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