| Website | mopinion.com | helprace.com | hunchbuzz.com | ideascale.com | ombea.com | verint.com/... | pulseinsights.com | qualaroo.com | suggestionbox.com | survicate.com | usabilla.com/... | userecho.com | usersnap.com | userthought.com | uservoice.com | webengage.com | wizville.fr | feedbacklite.com |
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| Description | | | Provides customer & employee feedback, idea, suggestion &
bug tracking services, based on open innovation, crowdsourcing
& gamification. | Collect ideas from your customers, give them a platform to vote,
the most important ideas bubble to the top. | OMBEA Insights helps you capture feedback at any physical or
digital touchpoint and let our state-of-the-art algorithms find the
hidden pain points for you. All discoveries are neatly summarised
and presented back as prioritised to-do lists. Smart alerts tell
you when something needs your immediate attention, while timely
reports keep you on top of pain points you need to outsmart the
competition.
+ On-site Module: Learn what customers are thinking at any physical
location, such as in your stores, restaurants and restroom
facilities.
+ Online Module: Assess user experience on all your web pages, such
as at shopping, ordering, checkout and support.
+ Anywhere Module:Collect feedback from anywhere you wish by using
email, SMS, till receipts or QR codes. | On the front end, it leads to a brief, opt-in comment card that
customers can use to share their feedback. | Pulse Insights' micro survey platform helps clients get
instantaneous insights from their web and mobile properties to
capture voice of customer to continuously improve customer
experience and conversion rates. | | | The fastest way to collect feedback from website visitors. Survey
specific groups of website visitors to understand their needs,
expectations, objections. Find out who they are and why they behave
as they do. | Collect valuable visual feedback on your website. With Usabilla
Live, it’s fun and easy for your website visitors to get in touch
and share their feedback with you. In turn, you can easily reach
out and learn more about your customers. | UserEcho - new way to listen and engage your customers | | UseThought provides feedback form and widget together with
analytics and it is customizable, cross-browser, localized, SSL
secured, easy to integrate and has integration with JIRA issue
manager.
Additionally, the form has ability to highlight & annotate some
fragment of your webpage and send together with a feedback message,
auto-calculated custom JavaScript variables, feedback categories
and user rating. | UserVoice provides hosted feedback forums, which allow customers to
create, discuss, and vote for ideas. | | WizVille is a Customer Feedback SaaS designed to help chains of
stores monitor their customer experience, enrich their CRM and
improve their online reputation. Our clients include Monoprix (#1
hypermarket chain in French city centres with 450 units), 5àsec
(World #1 Dry cleaning network with 1900 units), Brioche Dorée (500
restaurants in the world), 1.2.3 (250 shops in Europe), LaForêt
Immobilier (700 agencies in France) and La Chaise Longue (40 shops
in Europe). For more information : wizville.fr or
contact@wizville.fr | |
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| Like | Likes 0 | Likes 0 | Likes 2 | Likes 3 | Likes 1 | Likes 0 | Likes 0 | Likes 1 | Likes 0 | Likes 1 | Likes 1 | Likes 3 | Likes 0 | Likes 4 | Likes 4 | Likes 0 | Likes 1 | Likes 0 |
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| Video | | | | slideshare.net/... | | | | | | | | | | | | | | |
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| Design | | | | | | | | | | | | | | | | | | |
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| Company logo | | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No Customize to seamlessly fit your own site. | Yes | | Yes | Yes | | Yes + customized graphic design | |
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| CSS customization | | No | Yes | Yes | Yes Full customization | Yes | Yes Full Customization | Yes Partial | No | Yes Full customization | Yes Full Customization | Yes Css customization, Layout customization | | Yes | Yes Full customization | | Yes Full customization | |
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| Features | | | | | | | | | | | | | | | | | | |
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| File attachments | | Yes Documents, images, video | Yes | Yes | No | No | | No | No | No | Yes Users can choose elements of the screen, automatically screenshot and sent in their feedback. | Yes it's possible to attach images | | No | Yes | | | |
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| Custom fields into forms | | No | Yes | Yes | Yes Yes | Yes | | | | Yes | Yes Fully Customizable | | | Yes auto filled-in custom fields | No not form but community forum | | Yes Fully customizable | |
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| Private communities | | Yes | Yes | Yes | Yes Feedback is accessible via the admin portal. Possible to share reports. | No | | No | Yes | No | Yes Feedback only seen by website's account, or linked accounts. Possible to share feedback. | Yes | | No | Yes | | Yes Full customization: share feedback with head-office only, store managers, employees or publish it online for all to see! | |
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| Twitter support | | No | No | Yes | No | No | | No | | Yes | No | Yes Twitter module for messages feed | | No | No | | No | |
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| Facebook support | | No | Yes | Yes | Yes Yes | No | | No | | Yes Yes - integrated with Intercom | No | Yes Facebook application | | No | Yes Facebook page application | | No | |
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| Export files | | Yes Exports / imports community data to Excel | - | Yes All your idea and user data can be exported out to a simple Excel spreadsheet. | Yes Yes, Excel. | No | Yes XLSX | Yes CSV | No | Yes CSV | Yes Export feedback as .csv file (Excel, Google Spreads) | Yes Through API | | Yes exports to XML, Excel, PDF, CSV, ODS | Yes Excel | | Yes exports to CSV, PDF...Plus daily, weekly or monthly email reports. | |
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| Widgets | | Yes Widget tab | Yes Feedback Tab Widget, WordPress Plugin | Yes iPhone, Wordpress, or basic web based widget | Yes Website Widget, App Widget, Desktop Widget. | Yes | Yes Multiple Website Widgets | Yes Surveys, CTAs | Yes | Yes Surveys, CTAs, lead capture & feedback tab | Yes Feedback button | Yes | | Yes customizable widget per each form | Yes Feedback Tab Widget, WordPress Plugin | | No N/A | |
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| Multi-language | | | - | Yes | Yes Yes | Yes | | Yes | No | Yes Dashboard is in English but widget can display any language, any characters | Yes Supports any Language. Currently 17 translations. Add more on request. Website English, French and German. Right to left support - (eg. Arabic/Hebrew) | Yes Base+ plan | | Yes English (default), Spanish, German, Slovak, Hungarian, Russian, Ukrainian and Japanese (日本語). Request more. | Yes | | Yes English, French, Spanish, German, Portuguese. Request more. | |
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| Spam filter | | Yes User blocking function | Yes | Yes | - N/A | No | | No | No | - | No | Yes Base plan | | - | Yes | | Yes | |
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| Vote fraud detection | | | Yes | Yes | Yes Yes. Smart anti-tamper algorithms prevent fraudulent votes from getting into the dashboard. | No | | - | No | - N/A | Yes | No | | No | Yes | | Yes Yes, plus optional third-party customer review certificate available to guarantee proof of purchase. | |
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| Crowdsourced moderation | | No | Yes | Yes | No N/A | No | | - | No | - N/A | No N/A | Yes | | No no need of moderation for forms | Yes | | No N/A | |
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| API | | Yes | - | Yes | Yes Yes | No | Yes | Yes Reporting API | No | Yes Reporting API, Visitors API | Yes | Yes | | Yes JavaScript Feedback Form API | Yes Public and Commercial API | | | |
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| Restrict access | | Yes | Yes | Yes | Yes N/A | No | | Yes Upon email request | Yes | Yes Users right management | Yes | Yes | | Yes Data is securely saved | Yes by email address, by email domain, by IP | | Yes | |
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| Domain aliasing | | Yes | Yes | Yes | Yes Yes | No not necessary since it is form fully integrated to the website | | - N/A | No | - N/A | No | Yes | | - no need for that as feedback form is already on the same domain as website | Yes | | Yes | |
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| Analytics | | No Google | Yes | Yes | Yes Real-time analytics, smart alerts. | Yes Integration with Omniture, Google Analytics Coremetrics Webtrends, Tealeaf ClickTale Atomic Labs And more | Yes Analytics Integration | Yes Reporting dashboard | No | Yes Dashboard, Email digest reports | Yes User Feedback Dashboard and Aggregation, Campaign Statistics. | Yes Visitors and amount of feedback by day for latest 30 days | | Yes On-Demand Feedback Analytics | Yes user, suggestion, email | | Yes Fully customizable dashboard with amazing amounts of data. | |
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| CRM integration | | | - | No | - | Yes Salesforce.com | | Yes In Enteprise plan | No | Yes Pipedrive | Yes desk.com, zendesk | No | | No | No | | Yes | |
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| Other integration | | Yes Google Analytics | No | Yes Yammer, Twitter, Apple Push Notification | | No | | Yes Marketing automation integration in Enteprise plan | No | Yes Google Analytics, Intercom, Hubspot, Mailchimp, GetResponse, Vero, Active Campaign and more | Yes JIRA, Webhook, Google Analytics | Yes Facebook | | Yes Atlassian JIRA issue manager | No | | | |
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| Automatic responses | | | Yes | No | No N/A | No | | No | Yes | Yes Users get notification upun feedback received | Yes Set up notifications to alert account holders when feedback comes in. Use integrations to redirect Support cases. | No | | Yes Visitors get immediate delivery status responce | No | | Yes | |
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| Offline data collection | | | | | Yes Yes | | | | | | | | | | | | | |
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| Pricing | | | | | | | | | | | | | | | | | | |
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| Free version | No | Yes Free plan available | | Yes 1 community, 1 moderator, twitter, unlimited feedbacks | No | No | Yes | Yes 25 responses | No 30 day free trial | Yes Lifetime | No 14 Day Free Trial | Yes 1 forum, 1 moderator, unlimited feedback, modules customization, twitter+facebook modules | - 15 days free trial | Yes Ultimate FREE plan includes 1 customized feedback form & widget, basic analytics, email notification, feedback inbox & SSL security. | Yes 1 forum | | No N/A | |
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| Trial and Prices |
- € 199 /month (Yearly) Unlimited forms, unlimited
responses
- € 499 /month (Yearly) Unlimited forms, unlimited
responses, In-App
| 30 day trial on full version. $9/user/month if billed annually.
$10/user/month if billed monthly. | | 15$/month (basic: mobile, facebook and logo)
99$/month (corporate) | Pricing starts at $35 / month per touchpoint. Trial available. | | Enterprise |
- Free plan for 25 responses
- Essentials for 100 responses
- $40/month (Monthly plan)
- $20/month (Yearly plan discounted)
- Premium for 100 responses
- $60/month (Monthly plan)
- $40/month (Yearly plan discounted)
| 49.50$/month (1 user; 9.95$/month per additional
users)
| 50$ | 49$/month (Basic) 89$/month (Standard)
199$/month (Large) Enterprise (Unlimited Pageviews,
Bonus functionality, Full Customization) | 15$/month (Base: 2 forums, up to 3 admins)
59$/month (Base+: 10 forums, up to 10 admins)
256$/month (Advanced)
Custom |
- $19 / month: 2 team members, 1 feedback project
- $69 / month: 10 team members, 3 feedback projects
- $129 / month: 15 team members, 10 feedback projects
| 19.99$/month Pro plan (advanced analytics, feedback
categories, JIRA integration, custom variables, standalone
installation, API, two form look'n'feels);
29.99$/month Pro X2 plan - two Pro plans in one
account;
Custom - new functionality or integration requested by you. | Free up to $95/agent/month | | On demand | |
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| Social Networks | | | | | | | | | | | | | | | | | | |
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| Facebook | | | | facebook.com/... | facebook.com/... | | | | facebook.com/... | | facebook.com/... | facebook.com/... | | | facebook.com/... | | facebook.com/... | |
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| X (Twitter) | | | | @ideascale | @OMBEA | | @pulse_insights | | @suggestionbox | | @usabilla | @userecho | | @UserThought | @UserVoice | | @wizville | |
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| Website | mopinion.com | helprace.com | hunchbuzz.com | ideascale.com | ombea.com | verint.com/... | pulseinsights.com | qualaroo.com | suggestionbox.com | survicate.com | usabilla.com/... | userecho.com | usersnap.com | userthought.com | uservoice.com | webengage.com | wizville.fr | feedbacklite.com |
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User reviews and comments
Great overview! Would like to add www.mopinion.com to this list.
Hum.., How about a Free, beta web app from Heeduser. heeduser.com I vote for it. Since it's - (1) Full fledged community with comprehensive collaboration platform. (2) Modern usability with social integration. (3) It's simple, clear, beautiful and free.
how can this list be printed?
which do you think would be best for a federal government agency to use for internal solicitation of feedback and ideas to employees?
Thanks for your post, I find the research has been great to get an understanding of the market. I will be using this service for my next venture hunchbuzz.com
I'd like to introduce webengage.com. Should be added to this list as well!
Current title doesn't describe these software in the right way