Customer feedback software

Business > Webmaster
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2022-05-02 13:55:03

This comparison chart compares various customer feedbacks software that enable websites & companies to get user feedback about their service, product...

Customers can easily share knowledge, ask questions and get anwsers or request new features development. It is an easy way to discuss and share ideas between customers and the company. These productive conversations enables to collect easily interesting ideas and user feedbacks.

Do not hesitate to update this collaborative comparison table adding new feedback form community platform or any comparison criteria to this current list.

MopinionHelpraceHunchBuzzIdeaScaleOMBEA InsightsOpinionLabPulse InsightsQualarooSuggestionBox.comsurvicateUsabilla LiveUserEchousersnapUserThoughtUserVoicewebengageWizVillefeedback lite
Websitehttps://mopinion.com/http://helprace.comhttp://www.HunchBuzz.comhttp://ideascale.com/https://www.ombea.comhttp://www.opinionlab.comhttps://www.pulseinsights.com/https://qualaroo.com/http://www.suggestionbox.com/http://www.survicate.comhttps://usabilla.com/products#usabilla_livehttp://userecho.com/https://usersnap.com/http://userthought.comhttp://uservoice.comhttp://webengage.com/https://wizville.fr/https://www.feedbacklite.com/
DescriptionProvides customer & employee feedback, idea, suggestion & bug tracking services, based on open innovation, crowdsourcing & gamification.Collect ideas from your customers, give them a platform to vote, the most important ideas bubble to the top.OMBEA Insights helps you capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition.

+ On-site Module: Learn what customers are thinking at any physical location, such as in your stores, restaurants and restroom facilities.

+ Online Module: Assess user experience on all your web pages, such as at shopping, ordering, checkout and support.

+ Anywhere Module:Collect feedback from anywhere you wish by using email, SMS, till receipts or QR codes.
On the front end, it leads to a brief, opt-in comment card that customers can use to share their feedback.Pulse Insights' micro survey platform helps clients get instantaneous insights from their web and mobile properties to capture voice of customer to continuously improve customer experience and conversion rates.The fastest way to collect feedback from website visitors. Survey specific groups of website visitors to understand their needs, expectations, objections. Find out who they are and why they behave as they do.Collect valuable visual feedback on your website. With Usabilla Live, it’s fun and easy for your website visitors to get in touch and share their feedback with you. In turn, you can easily reach out and learn more about your customers.UserEcho - new way to listen and engage your customersUseThought provides feedback form and widget together with analytics and it is customizable, cross-browser, localized, SSL secured, easy to integrate and has integration with JIRA issue manager.

Additionally, the form has ability to highlight & annotate some fragment of your webpage and send together with a feedback message, auto-calculated custom JavaScript variables, feedback categories and user rating.
UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas.WizVille is a Customer Feedback SaaS designed to help chains of stores monitor their customer experience, enrich their CRM and improve their online reputation. Our clients include Monoprix (#1 hypermarket chain in French city centres with 450 units), 5àsec (World #1 Dry cleaning network with 1900 units), Brioche Dorée (500 restaurants in the world), 1.2.3 (250 shops in Europe), LaForêt Immobilier (700 agencies in France) and La Chaise Longue (40 shops in Europe). For more information : http://wizville.fr or contact@wizville.fr
Like 0 0 2 3 1 0 0 1 0 1 1 3 0 4 4 0 1 0
Video tourhttp://www.slideshare.net/robertmhoehn/introduction-to-ideascale-5118321?src=video_embedhttps://youtu.be/DXFZvv7vnWUhttps://youtu.be/9GpmoSMCYvI
Design
Company logoYesYesYesYesYesYesYesYesYesNo Customize to seamlessly fit your own site.YesYesYesYes + customized graphic design
CSS customizationNoYesYesYes Full customizationYesYes Full CustomizationYes PartialNoYes Full customizationYes Full CustomizationYes Css customization, Layout customizationYesYes Full customizationYes Full customization
Features
File attachmentsYes Documents, images, videoYesYesNoNoNoNoNoYes Users can choose elements of the screen, automatically screenshot and sent in their feedback.Yes it's possible to attach imagesNoYes
Custom fields into formsNoYesYesYes YesYesYesYes Fully CustomizableYes auto filled-in custom fieldsNo not form but community forumYes Fully customizable
Private communitiesYesYesYesYes Feedback is accessible via the admin portal. Possible to share reports.NoNoYesNoYes Feedback only seen by website's account, or linked accounts. Possible to share feedback.YesNoYesYes Full customization: share feedback with head-office only, store managers, employees or publish it online for all to see!
Twitter supportNoNoYesNoNoNoYesNoYes Twitter module for messages feedNoNoNo
Facebook supportNoYesYesYes YesNoNoYes Yes - integrated with IntercomNoYes Facebook applicationNoYes Facebook page applicationNo
Export filesYes Exports / imports community data to Excel-Yes All your idea and user data can be exported out to a simple Excel spreadsheet.Yes Yes, Excel.NoYes XLSXYes CSVNoYes CSVYes Export feedback as .csv file (Excel, Google Spreads)Yes Through APIYes exports to XML, Excel, PDF, CSV, ODSYes ExcelYes exports to CSV, PDF...Plus daily, weekly or monthly email reports.
WidgetsYes Widget tabYes Feedback Tab Widget, WordPress PluginYes iPhone, Wordpress, or basic web based widgetYes Website Widget, App Widget, Desktop Widget.YesYes Multiple Website WidgetsYes Surveys, CTAsYesYes Surveys, CTAs, lead capture & feedback tabYes Feedback buttonYesYes customizable widget per each formYes Feedback Tab Widget, WordPress PluginNo N/A
Multi-language-YesYes YesYesYesNoYes Dashboard is in English but widget can display any language, any charactersYes Supports any Language. Currently 17 translations. Add more on request. Website English, French and German. Right to left support - (eg. Arabic/Hebrew)Yes Base+ planYes English (default), Spanish, German, Slovak, Hungarian, Russian, Ukrainian and Japanese (日本語). Request more.YesYes English, French, Spanish, German, Portuguese. Request more.
Spam filterYes User blocking functionYesYes- N/ANoNoNo-NoYes Base plan-YesYes
Vote fraud detectionYesYesYes Yes. Smart anti-tamper algorithms prevent fraudulent votes from getting into the dashboard.No-No- N/AYesNoNoYesYes Yes, plus optional third-party customer review certificate available to guarantee proof of purchase.
Crowdsourced moderationNoYesYesNo N/ANo-No- N/ANo N/AYesNo no need of moderation for formsYesNo N/A
APIYes-YesYes YesNoYesYes Reporting APINoYes Reporting API, Visitors APIYesYesYes JavaScript Feedback Form APIYes Public and Commercial API
Restrict accessYesYesYesYes N/ANoYes Upon email requestYesYes Users right managementYesYesYes Data is securely savedYes by email address, by email domain, by IPYes
Domain aliasingYesYesYesYes YesNo not necessary since it is form fully integrated to the website- N/ANo- N/ANoYes- no need for that as feedback form is already on the same domain as websiteYesYes
AnalyticsNo GoogleYesYesYes Real-time analytics, smart alerts.Yes Integration with Omniture, Google Analytics Coremetrics Webtrends, Tealeaf ClickTale Atomic Labs And moreYes Analytics IntegrationYes Reporting dashboardNoYes Dashboard, Email digest reportsYes User Feedback Dashboard and Aggregation, Campaign Statistics.Yes Visitors and amount of feedback by day for latest 30 daysYes On-Demand Feedback AnalyticsYes user, suggestion, emailYes Fully customizable dashboard with amazing amounts of data.
CRM integration-No-Yes Salesforce.comYes In Enteprise planNoYes PipedriveYes desk.com, zendeskNoNoNoYes
Other integrationYes Google AnalyticsNoYes Yammer, Twitter, Apple Push NotificationNoYes Marketing automation integration in Enteprise planNoYes Google Analytics, Intercom, Hubspot, Mailchimp, GetResponse, Vero, Active Campaign and moreYes JIRA, Webhook, Google AnalyticsYes FacebookYes Atlassian JIRA issue managerNo
Automatic responsesYesNoNo N/ANoNoYesYes Users get notification upun feedback receivedYes Set up notifications to alert account holders when feedback comes in. Use integrations to redirect Support cases.NoYes Visitors get immediate delivery status responceNoYes
Offline data collectionYes Yes
Pricing
Free versionNoYes Free plan availableYes 1 community, 1 moderator, twitter, unlimited feedbacksNoNoYesYes 25 responsesNo 30 day free trialYes LifetimeNo 14 Day Free TrialYes 1 forum, 1 moderator, unlimited feedback, modules customization, twitter+facebook modules- 15 days free trialYes Ultimate FREE plan includes 1 customized feedback form & widget, basic analytics, email notification, feedback inbox & SSL security.Yes 1 forumNo N/A
Trial and Prices
  • € 199 /month (Yearly) Unlimited forms, unlimited responses
  • € 499 /month (Yearly) Unlimited forms, unlimited responses, In-App
30 day trial on full version. $9/user/month if billed annually. $10/user/month if billed monthly.15$/month (basic: mobile, facebook and logo)
99$/month (corporate)
Pricing starts at $35 / month per touchpoint. Trial available.Enterprise
  • Free plan for 25 responses
  • Essentials for 100 responses
    • $40/month (Monthly plan)
    • $20/month (Yearly plan discounted)
  • Premium for 100 responses
    • $60/month (Monthly plan)
    • $40/month (Yearly plan discounted)
49.50$/month (1 user; 9.95$/month per additional users)
50$49$/month (Basic) 89$/month (Standard) 199$/month (Large) Enterprise (Unlimited Pageviews, Bonus functionality, Full Customization)15$/month (Base: 2 forums, up to 3 admins)
59$/month (Base+: 10 forums, up to 10 admins)
256$/month (Advanced)
Custom
  • $19 / month: 2 team members, 1 feedback project‍
  • $69 / month: 10 team members, 3 feedback project‍s
  • $129 / month: 15 team members, 10 feedback project‍s
19.99$/month Pro plan (advanced analytics, feedback categories, JIRA integration, custom variables, standalone installation, API, two form look'n'feels);

29.99$/month Pro X2 plan - two Pro plans in one account;

Custom - new functionality or integration requested by you.
Free up to $95/agent/monthOn demand
Social Networks
Facebookhttp://facebook.com/ideascalehttps://www.facebook.com/ombea/http://www.facebook.com/pages/OpinionLab/183946505997http://www.facebook.com/profile.php?id=843809635https://www.facebook.com/usabillahttp://www.facebook.com/userechohttp://facebook.com/uservoicehttps://www.facebook.com/WizVilleApp/
Twitterhttp://twitter.com/ideascalehttps://twitter.com/OMBEAhttp://twitter.com/opinionlabhttp://twiiter.com/pulse_insightshttp://www.twitter.com/suggestionboxhttps://twitter.com/usabillahttp://twitter.com/userechohttp://www.twitter.com/UserThoughthttp://twitter.com/UserVoicehttps://twitter.com/wizville
Websitehttps://mopinion.com/http://helprace.comhttp://www.HunchBuzz.comhttp://ideascale.com/https://www.ombea.comhttp://www.opinionlab.comhttps://www.pulseinsights.com/https://qualaroo.com/http://www.suggestionbox.com/http://www.survicate.comhttps://usabilla.com/products#usabilla_livehttp://userecho.com/https://usersnap.com/http://userthought.comhttp://uservoice.comhttp://webengage.com/https://wizville.fr/https://www.feedbacklite.com/
Embed
  • 2011-01-18 13:03:38
    2022-05-02 13:55:03
  • Webmaster
    English
  • Compare Feedback Roulette vs Get Satisfaction vs Google Moderator vs IdeaScale vs Kampyle vs OpinionLab vs Usabilla vs UserEcho vs UserVoice
  • Image: http://www.openclipart.org/detail/81337
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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Comments

  • voted for OMBEA Insights (Like)
    Best CXM platform for anyone that needs to monitor experience on-site and online simultaneously.
    Posted 2020-07-07 14:23:59 by AE
  • voted for WizVille (Like)
    Posted 2016-06-15 16:12:07 by JTaylorWizVille
  • Great overview! Would like to add www.mopinion.com to this list.
    Posted 2016-05-30 15:16:16 by Kees Wolters
  • voted for this Comparison (Like)
    Posted 2016-01-25 18:33:22 by Kamil Rejent
  • voted for survicate (Like)
    Posted 2016-01-25 18:21:33 by Kamil Rejent
  • Posted 2015-05-14 16:11:58 by Szymon Ozimek
  • voted for Usabilla Live (Like)
    Posted 2013-11-14 15:44:12 by omcgo
  • voted for IdeaScale (Like)
    When I talk about engagement... this is what I mean.
    Posted 2013-05-01 20:57:54 by Jessica Day
  • voted for this Comparison (Like)
    Really a great source for any one who wish to opt for any of these items.. How about adding a new beta program Heeduser - http://www.heeduser.com (Community powered customer and visitor engagement app)
    Posted 2013-04-08 13:45:32 by Anandarama
  • Hum.., How about a Free, beta web app from Heeduser. http://www.heeduser.com I vote for it. Since it's - (1) Full fledged community with comprehensive collaboration platform. (2) Modern usability with social integration. (3) It's simple, clear, beautiful and free.
    Posted 2013-04-08 13:37:29 by Anandarama
  • how can this list be printed?
    Posted 2013-02-27 00:44:23 by Jason Locey
  • which do you think would be best for a federal government agency to use for internal solicitation of feedback and ideas to employees?
    Posted 2013-02-27 00:44:03 by Jason Locey
  • voted for this Comparison (Like)
    Posted 2013-02-27 00:42:17 by Jason Locey
  • voted for this Comparison (Like)
    Great!
    Posted 2013-02-09 02:02:25 by Xenek Stoehr
  • voted for HunchBuzz (Like)
    i like :)
    Posted 2012-12-18 06:43:36 by Sarah Johnston
  • voted for HunchBuzz (Like)
    Posted 2012-12-18 00:04:07 by steveonz
  • Thanks for your post, I find the research has been great to get an understanding of the market. I will be using this service for my next venture http://www.hunchbuzz.com
    Posted 2012-12-17 23:57:40 by steveonz
  • I'd like to introduce webengage.com. Should be added to this list as well!
    Posted 2012-10-19 13:42:59 by Prateek
  • voted for UserThought (Like)
    Posted 2012-03-30 20:02:36 by Nataliya Fundyga
  • voted for UserThought (Like)
    Very useful tool
    Posted 2012-03-30 17:59:04 by Sasha Chuma
  • voted for UserThought (Like)
    the great product! Also i like that most of features are free so it's easy to evaluate how it helps to improve gathering feedback for my web site
    Posted 2012-03-30 17:38:48 by vs
  • voted for UserThought (Like)
    Best Value
    Posted 2012-02-04 16:20:41 by David Morr
  • suggested to set Name to Customer feedback software
    Current title doesn't describe these software in the right way
    Posted 2012-01-28 07:59:04 by Aleh Maksimau
  • voted for IdeaScale (Like)
    Easy to customize. Totally mobile optimized.
    Posted 2011-10-02 07:55:02 by jing
  • voted for UserVoice (Like)
    Posted 2011-07-27 23:12:55 by Evan Hamilton
  • voted for UserEcho (Like)
    Posted 2011-07-27 10:48:25 by UserLook
  • voted for this Comparison (Like)
    Posted 2011-06-08 13:39:08 by Anne-Laure Bringout
  • voted for UserEcho (Like)
    Posted 2011-04-18 17:00:22 by Vladimir Mullagaliyev
  • voted for UserEcho (Like)
    Great support and always updating to the latest industry features.
    Français Posted 2011-04-18 16:59:54 by Sergey Stukov
  • voted for UserVoice (Like)
    Great UI. Translated in french. Simple enough.
    Posted 2011-04-18 13:07:38 by Pascal Messana
  • voted for this Comparison (Like)
    Posted 2011-04-17 19:33:29 by Seralo
  • voted for UserVoice (Like)
    Posted 2011-03-08 17:09:57 by Yvan Feusi
  • voted for IdeaScale (Like)
    Posted 2011-03-08 17:09:51 by Yvan Feusi
  • voted for UserVoice (Like)
    Posted 2011-02-08 00:07:28 by Scott Rutherford

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