Customer feedback software

Business > Webmaster
6
2020-10-05 09:43:35

This comparison chart compares various customer feedbacks software that enable websites & companies to get user feedback about their service, product...

Customers can easily share knowledge, ask questions and get anwsers or request new features development. It is an easy way to discuss and share ideas between customers and the company. These productive conversations enables to collect easily interesting ideas and user feedbacks.

Do not hesitate to update this collaborative comparison table adding new feedback form community platform or any comparison criteria to this current list.

Feedback RouletteGet SatisfactionGoogle ModeratorHelpraceHunchBuzzIdeaScaleKampyleMopinionOMBEA InsightsOpinionLabPulse InsightsQualarooSuggestionBox.comsurvicateUsabilla LiveUserEchousersnapUserThoughtUserVoicewebengageWizVillefeedback lite
Websitehttp://feedbackroulette.comhttp://getsatisfaction.com/http://www.google.com/moderatorhttp://helprace.comhttp://www.HunchBuzz.comhttp://ideascale.com/http://www.kampyle.com/https://mopinion.com/https://www.ombea.comhttp://www.opinionlab.comhttps://www.pulseinsights.com/https://qualaroo.com/http://www.suggestionbox.com/http://www.survicate.comhttps://usabilla.com/products#usabilla_livehttp://userecho.com/https://usersnap.com/http://userthought.comhttp://uservoice.comhttp://webengage.com/http://www.wizville.frhttps://www.feedbacklite.com/
DescriptionFeedback Roulette is a free service for anonymous exchange of feedback about websites. You review others' websites and they review yours. Members assign scores to each others' reviews to specify how useful the feedback is. Based on that the reviewer's reputation is calculated. The system then uses the reputation to match reviewers. Feedback Roulette also allows paid expert reviews and other tools for improving websites.A simple way to build online communities that enable productive conversations between companies and their customers.Get to know your audience by letting them decide which questions, suggestions or ideas interest them most. The voting box at the top of page focuses attention on submissions recently added and on the rise, making it simple and easy to participate.Provides customer & employee feedback, idea, suggestion & bug tracking services, based on open innovation, crowdsourcing & gamification.Collect ideas from your customers, give them a platform to vote, the most important ideas bubble to the top.Place Kampyle feedback forms on your Website and start receiving feedback from your customers immediately in an orderly way.OMBEA Insights helps you capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition.

+ On-site Module: Learn what customers are thinking at any physical location, such as in your stores, restaurants and restroom facilities.

+ Online Module: Assess user experience on all your web pages, such as at shopping, ordering, checkout and support.

+ Anywhere Module:Collect feedback from anywhere you wish by using email, SMS, till receipts or QR codes.
On the front end, it leads to a brief, opt-in comment card that customers can use to share their feedback.Pulse Insights' micro survey platform helps clients get instantaneous insights from their web and mobile properties to capture voice of customer to continuously improve customer experience and conversion rates.The fastest way to collect feedback from website visitors. Survey specific groups of website visitors to understand their needs, expectations, objections. Find out who they are and why they behave as they do.Collect valuable visual feedback on your website. With Usabilla Live, it’s fun and easy for your website visitors to get in touch and share their feedback with you. In turn, you can easily reach out and learn more about your customers.UserEcho - new way to listen and engage your customersUseThought provides feedback form and widget together with analytics and it is customizable, cross-browser, localized, SSL secured, easy to integrate and has integration with JIRA issue manager.

Additionally, the form has ability to highlight & annotate some fragment of your webpage and send together with a feedback message, auto-calculated custom JavaScript variables, feedback categories and user rating.
UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas.WizVille is a Customer Feedback cloud-based software, designed to help chains of stores manage the quality of their customer experience in real-time.

+ Monitor your teams’ performance in real-time and help them offer the best possible experience to your customers

+ Identify and win back unhappy shoppers in real-time, and develop a loyalty-building experience throughout your network of stores

+ Improve your customer knowledge with qualitative and quantitative feedback & improve your services and marketing along the way
Like 1 1 0 0 2 3 0 0 1 0 0 1 0 1 1 3 0 4 4 0 1 0
Video tourhttps://youtu.be/LXYer0rgVMchttp://www.slideshare.net/robertmhoehn/introduction-to-ideascale-5118321?src=video_embedhttps://youtu.be/_xav0lvUQUIhttps://youtu.be/DXFZvv7vnWUhttps://youtu.be/9GpmoSMCYvI
Design
Company logoYesYesYesYesYesYesYesYesYesYesYesYesYesNo Customize to seamlessly fit your own site.YesYesYesYes + customized graphic design
CSS customizationYes N/AYesNoNoYesYesYes Create custom formsYes Full customizationYesYes Full CustomizationYes PartialNoYes Full customizationYes Full CustomizationYes Css customization, Layout customizationYesYes Full customizationYes Full customization
Features
File attachmentsNoNoNo but YouTube videos attachedYes Documents, images, videoYesYesNoNoNoNoNoNoYes Users can choose elements of the screen, automatically screenshot and sent in their feedback.Yes it's possible to attach imagesNoYes
Custom fields into formsNo Development in progressNoNoNoYesYesNoYes YesYesYesYes Fully CustomizableYes auto filled-in custom fieldsNo not form but community forumYes Fully customizable
Private communitiesYesYesYes "semi- private": people that have the web linkYesYesYesNoYes Feedback is accessible via the admin portal. Possible to share reports.NoNoYesNoYes Feedback only seen by website's account, or linked accounts. Possible to share feedback.YesNoYesYes Full customization: share feedback with head-office only, store managers, employees or publish it online for all to see!
Twitter supportYesYesNoNoNoYesNoNoNoNoYesNoYes Twitter module for messages feedNoNoNo
Facebook supportNoYesNoNoYesYesNoYes YesNoNoYes Yes - integrated with IntercomNoYes Facebook applicationNoYes Facebook page applicationNo
Export filesNoYesYes CSVYes Exports / imports community data to Excel-Yes All your idea and user data can be exported out to a simple Excel spreadsheet.NoYes Yes, Excel.NoYes XLSXYes CSVNoYes CSVYes Export feedback as .csv file (Excel, Google Spreads)Yes Through APIYes exports to XML, Excel, PDF, CSV, ODSYes ExcelYes exports to CSV, PDF...Plus daily, weekly or monthly email reports.
WidgetsNoYes feedback tab, page, topic list, search, wordpess pluginNoYes Widget tabYes Feedback Tab Widget, WordPress PluginYes iPhone, Wordpress, or basic web based widgetNoYes Website Widget, App Widget, Desktop Widget.YesYes Multiple Website WidgetsYes Surveys, CTAsYesYes Surveys, CTAs, lead capture & feedback tabYes Feedback buttonYesYes customizable widget per each formYes Feedback Tab Widget, WordPress PluginNo N/A
Multi-languageNo Translation of the service is plannedNoNo-YesYesYes YesYesYesNoYes Dashboard is in English but widget can display any language, any charactersYes Supports any Language. Currently 17 translations. Add more on request. Website English, French and German. Right to left support - (eg. Arabic/Hebrew)Yes Base+ planYes English (default), Spanish, German, Slovak, Hungarian, Russian, Ukrainian and Japanese (日本語). Request more.YesYes English, French, Spanish, German, Portuguese. Request more.
Spam filterYesNoNoYes User blocking functionYesYesNo- N/ANoNoNo-NoYes Base plan-YesYes
Vote fraud detectionYesNoNoYesYesNo no vote since it is form and not forum...Yes Yes. Smart anti-tamper algorithms prevent fraudulent votes from getting into the dashboard.No-No- N/AYesNoNoYesYes Yes, plus optional third-party customer review certificate available to guarantee proof of purchase.
Crowdsourced moderationYesNoNoNoYesYesNo no need of moderation for forms...No N/ANo-No- N/ANo N/AYesNo no need of moderation for formsYesNo N/A
APINoNoNoYes-YesNoYes YesNoYesYes Reporting APINoYes Reporting API, Visitors APIYesYesYes JavaScript Feedback Form APIYes Public and Commercial API
Restrict accessYesNoNoYesYesYesNoYes N/ANoYes Upon email requestYesYes Users right managementYesYesYes Data is securely savedYes by email address, by email domain, by IPYes
Domain aliasingNo N/AYesNoYesYesYesNo not necessary since it is form fully integrated to the websiteYes YesNo not necessary since it is form fully integrated to the website- N/ANo- N/ANoYes- no need for that as feedback form is already on the same domain as websiteYesYes
AnalyticsYesYesNoNo GoogleYesYesYes Feedbacks dashboard. Google Analytics, Omniture and Nedstat integrationYes Real-time analytics, smart alerts.Yes Integration with Omniture, Google Analytics Coremetrics Webtrends, Tealeaf ClickTale Atomic Labs And moreYes Analytics IntegrationYes Reporting dashboardNoYes Dashboard, Email digest reportsYes User Feedback Dashboard and Aggregation, Campaign Statistics.Yes Visitors and amount of feedback by day for latest 30 daysYes On-Demand Feedback AnalyticsYes user, suggestion, emailYes Fully customizable dashboard with amazing amounts of data.
CRM integrationNoYes SalesforceNo-NoYes Salesforce-Yes Salesforce.comYes In Enteprise planNoYes PipedriveYes desk.com, zendeskNoNoNoYes
Other integrationNoYes Pivotal Tracker, Parature, Zendesk, GoodData, Google AppsNoYes Google AnalyticsNoYes Yammer, Twitter, Apple Push NotificationNoNoYes Marketing automation integration in Enteprise planNoYes Google Analytics, Intercom, Hubspot, Mailchimp, GetResponse, Vero, Active Campaign and moreYes JIRA, Webhook, Google AnalyticsYes FacebookYes Atlassian JIRA issue managerNo
Automatic responsesNo N/ANoNoYesNoYesNo N/ANoNoYesYes Users get notification upun feedback receivedYes Set up notifications to alert account holders when feedback comes in. Use integrations to redirect Support cases.NoYes Visitors get immediate delivery status responceNoYes
Offline data collectionYes Yes
Pricing
Free versionYes All the service is freeNo 15 days free trialYesYes Free plan availableYes 1 community, 1 moderator, twitter, unlimited feedbacksYes 1 customized form, 50 feedbacks/monthNoNoNoYesYes 25 responsesNo 30 day free trialYes LifetimeNo 14 Day Free TrialYes 1 forum, 1 moderator, unlimited feedback, modules customization, twitter+facebook modules- 15 days free trialYes Ultimate FREE plan includes 1 customized feedback form & widget, basic analytics, email notification, feedback inbox & SSL security.Yes 1 forumNo N/A
Trial and PricesMajor functionality available for free. Some advanced functions require Premium Membership ($9.95 per month, or can be obtained for free by reviewing other's sites)19$/month (start: Moderation capabilities, Embeddable widgets, Customer champions, Google Analytics integration, Stats dashboard)
...
289$/month (Integrate Plan)
Enterprise
30 day trial on full version. $9/user/month if billed annually. $10/user/month if billed monthly.15$/month (basic: mobile, facebook and logo)
99$/month (corporate)
99$/month (Bronze: 3 customized forms, 1 user, 200 feedbacks/month)
249$/month (Silver: 5 customized forms, 5 users, 500 feedbacks/month)
499$/month (Gold: 7 customized forms, 10 users, 1000 feedbacks/month)
  • € 199 /month (Yearly) Unlimited forms, unlimited responses
  • € 499 /month (Yearly) Unlimited forms, unlimited responses, In-App
Pricing starts at $35 / month per touchpoint. Trial available.Enterprise
  • Free plan for 25 responses
  • Essentials for 100 responses
    • $40/month (Monthly plan)
    • $20/month (Yearly plan discounted)
  • Premium for 100 responses
    • $60/month (Monthly plan)
    • $40/month (Yearly plan discounted)
49.50$/month (1 user; 9.95$/month per additional users)
50$49$/month (Basic) 89$/month (Standard) 199$/month (Large) Enterprise (Unlimited Pageviews, Bonus functionality, Full Customization)15$/month (Base: 2 forums, up to 3 admins)
59$/month (Base+: 10 forums, up to 10 admins)
256$/month (Advanced)
Custom
  • $19 / month: 2 team members, 1 feedback project‍
  • $69 / month: 10 team members, 3 feedback project‍s
  • $129 / month: 15 team members, 10 feedback project‍s
19.99$/month Pro plan (advanced analytics, feedback categories, JIRA integration, custom variables, standalone installation, API, two form look'n'feels);

29.99$/month Pro X2 plan - two Pro plans in one account;

Custom - new functionality or integration requested by you.
Free up to $95/agent/monthOn demand
Social Networks
Facebookhttp://www.facebook.com/getsatisfactionhttp://facebook.com/ideascalehttp://www.facebook.com/pages/Kampyle/92219453550https://www.facebook.com/ombea/http://www.facebook.com/pages/OpinionLab/183946505997http://www.facebook.com/profile.php?id=843809635https://www.facebook.com/usabillahttp://www.facebook.com/userechohttp://facebook.com/uservoicehttps://www.facebook.com/WizVilleApp/
Twitterhttp://twitter.com/fbroulettehttp://www.twitter.com/getsatisfactionhttp://twitter.com/ideascalehttp://twitter.com/Kampylehttps://twitter.com/OMBEAhttp://twitter.com/opinionlabhttp://twiiter.com/pulse_insightshttp://www.twitter.com/suggestionboxhttps://twitter.com/usabillahttp://twitter.com/userechohttp://www.twitter.com/UserThoughthttp://twitter.com/UserVoicehttps://twitter.com/wizville
Websitehttp://feedbackroulette.comhttp://getsatisfaction.com/http://www.google.com/moderatorhttp://helprace.comhttp://www.HunchBuzz.comhttp://ideascale.com/http://www.kampyle.com/https://mopinion.com/https://www.ombea.comhttp://www.opinionlab.comhttps://www.pulseinsights.com/https://qualaroo.com/http://www.suggestionbox.com/http://www.survicate.comhttps://usabilla.com/products#usabilla_livehttp://userecho.com/https://usersnap.com/http://userthought.comhttp://uservoice.comhttp://webengage.com/http://www.wizville.frhttps://www.feedbacklite.com/
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  • 2011-01-18 13:03:38
    2020-10-05 09:43:35
  • Webmaster
    English
  • Compare Feedback Roulette vs Get Satisfaction vs Google Moderator vs IdeaScale vs Kampyle vs OpinionLab vs Usabilla vs UserEcho vs UserVoice
  • Image: http://www.openclipart.org/detail/81337
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Manage backups

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