Customer feedback software

Business > Webmaster
2020-07-07 14:26:03

This comparison chart compares various customer feedbacks software that enable websites & companies to get user feedback about their service, product...

Customers can easily share knowledge, ask questions and get anwsers or request new features development. It is an easy way to discuss and share ideas between customers and the company. These productive conversations enables to collect easily interesting ideas and user feedbacks.

Do not hesitate to update this collaborative comparison table adding new feedback form community platform or any comparison criteria to this current list.

OMBEA InsightsWizVillewebengageUserVoiceUserThoughtusersnapUserEchoUsabilla LivesurvicateSuggestionBox.comqualarooPulse InsightsOpinionLabKampyleIdeaScaleHunchBuzzHelpraceGoogle ModeratorGet SatisfactionFeedback Roulettefeedback lite
DescriptionOMBEA Insights helps you capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition.

+ On-site Module: Learn what customers are thinking at any physical location, such as in your stores, restaurants and restroom facilities.

+ Online Module: Assess user experience on all your web pages, such as at shopping, ordering, checkout and support.

+ Anywhere Module:Collect feedback from anywhere you wish by using email, SMS, till receipts or QR codes.
WizVille is a Customer Feedback cloud-based software, designed to help chains of stores manage the quality of their customer experience in real-time.

+ Monitor your teams’ performance in real-time and help them offer the best possible experience to your customers

+ Identify and win back unhappy shoppers in real-time, and develop a loyalty-building experience throughout your network of stores

+ Improve your customer knowledge with qualitative and quantitative feedback & improve your services and marketing along the way
UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas.UseThought provides feedback form and widget together with analytics and it is customizable, cross-browser, localized, SSL secured, easy to integrate and has integration with JIRA issue manager.

Additionally, the form has ability to highlight & annotate some fragment of your webpage and send together with a feedback message, auto-calculated custom JavaScript variables, feedback categories and user rating.
UserEcho - new way to listen and engage your customersCollect valuable visual feedback on your website. With Usabilla Live, it’s fun and easy for your website visitors to get in touch and share their feedback with you. In turn, you can easily reach out and learn more about your customers.The fastest way to collect feedback from website visitors. Survey specific groups of website visitors to understand their needs, expectations, objections. Find out who they are and why they behave as they do.Pulse Insights' micro survey platform helps clients get instantaneous insights from their web and mobile properties to capture voice of customer to continuously improve customer experience and conversion rates.On the front end, it leads to a brief, opt-in comment card that customers can use to share their feedback.Place Kampyle feedback forms on your Website and start receiving feedback from your customers immediately in an orderly way.Collect ideas from your customers, give them a platform to vote, the most important ideas bubble to the top.Provides customer & employee feedback, idea, suggestion & bug tracking services, based on open innovation, crowdsourcing & gamification.Get to know your audience by letting them decide which questions, suggestions or ideas interest them most. The voting box at the top of page focuses attention on submissions recently added and on the rise, making it simple and easy to participate.A simple way to build online communities that enable productive conversations between companies and their customers.Feedback Roulette is a free service for anonymous exchange of feedback about websites. You review others' websites and they review yours. Members assign scores to each others' reviews to specify how useful the feedback is. Based on that the reviewer's reputation is calculated. The system then uses the reputation to match reviewers. Feedback Roulette also allows paid expert reviews and other tools for improving websites.
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Video tour
Company logoYesYes + customized graphic designYesYesYesNo Customize to seamlessly fit your own site.YesYesYesYesYesYesYesYesYesYesYesYes
CSS customizationYes Full customizationYes Full customizationYes Full customizationYesYes Css customization, Layout customizationYes Full CustomizationYes Full customizationNoYes PartialYes Full CustomizationYesYes Create custom formsYesYesNoNoYesYes N/A
File attachmentsNoYesNoYes it's possible to attach imagesYes Users can choose elements of the screen, automatically screenshot and sent in their feedback.NoNoNoNoNoYesYesYes Documents, images, videoNo but YouTube videos attachedNoNo
Custom fields into formsYes YesYes Fully customizableNo not form but community forumYes auto filled-in custom fieldsYes Fully CustomizableYesYesNoYesYesNoNoNoNo Development in progress
Private communitiesYes Feedback is accessible via the admin portal. Possible to share reports.Yes Full customization: share feedback with head-office only, store managers, employees or publish it online for all to see!YesNoYesYes Feedback only seen by website's account, or linked accounts. Possible to share feedback.NoYesNoNoNoYesYesYesYes "semi- private": people that have the web linkYesYes
Twitter supportNoNoNoNoYes Twitter module for messages feedNoYesNoNoNoYesNoNoNoYesYes
Facebook supportYes YesNoYes Facebook page applicationNoYes Facebook applicationNoYes Yes - integrated with IntercomNoNoNoYesYesNoNoYesNo
Export filesYes Yes, Excel.Yes exports to CSV, PDF...Plus daily, weekly or monthly email reports.Yes ExcelYes exports to XML, Excel, PDF, CSV, ODSYes Through APIYes Export feedback as .csv file (Excel, Google Spreads)Yes CSVNoYes CSVYes XLSXNoNoYes All your idea and user data can be exported out to a simple Excel spreadsheet.-Yes Exports / imports community data to ExcelYes CSVYesNo
WidgetsYes Website Widget, App Widget, Desktop Widget.No N/AYes Feedback Tab Widget, WordPress PluginYes customizable widget per each formYesYes Feedback buttonYes Surveys, CTAs, lead capture & feedback tabYesYes Surveys, CTAsYes Multiple Website WidgetsYesNoYes iPhone, Wordpress, or basic web based widgetYes Feedback Tab Widget, WordPress PluginYes Widget tabNoYes feedback tab, page, topic list, search, wordpess pluginNo
Multi-languageYes YesYes English, French, Spanish, German, Portuguese. Request more.YesYes English (default), Spanish, German, Slovak, Hungarian, Russian, Ukrainian and Japanese (日本語). Request more.Yes Base+ planYes Supports any Language. Currently 17 translations. Add more on request. Website English, French and German. Right to left support - (eg. Arabic/Hebrew)Yes Dashboard is in English but widget can display any language, any charactersNoYesYesYesYes-NoNoNo Translation of the service is planned
Spam filter- N/AYesYes-Yes Base planNo-NoNoNoNoYesYesYes User blocking functionNoNoYes
Vote fraud detectionYes Yes. Smart anti-tamper algorithms prevent fraudulent votes from getting into the dashboard.Yes Yes, plus optional third-party customer review certificate available to guarantee proof of purchase.YesNoNoYes- N/ANo-NoNo no vote since it is form and not forum...YesYesNoNoYes
Crowdsourced moderationNo N/ANo N/AYesNo no need of moderation for formsYesNo N/A- N/ANo-NoNo no need of moderation for forms...YesYesNoNoNoYes
APIYes YesYes Public and Commercial APIYes JavaScript Feedback Form APIYesYesYes Reporting API, Visitors APINoYes Reporting APIYesNoNoYes-YesNoNoNo
Restrict accessYes N/AYesYes by email address, by email domain, by IPYes Data is securely savedYesYesYes Users right managementYesYes Upon email requestNoNoYesYesYesNoNoYes
Domain aliasingYes YesYesYes- no need for that as feedback form is already on the same domain as websiteYesNo- N/ANo- N/ANo not necessary since it is form fully integrated to the websiteNo not necessary since it is form fully integrated to the websiteYesYesYesNoYesNo N/A
AnalyticsYes Real-time analytics, smart alerts.Yes Fully customizable dashboard with amazing amounts of data.Yes user, suggestion, emailYes On-Demand Feedback AnalyticsYes Visitors and amount of feedback by day for latest 30 daysYes User Feedback Dashboard and Aggregation, Campaign Statistics.Yes Dashboard, Email digest reportsNoYes Reporting dashboardYes Analytics IntegrationYes Integration with Omniture, Google Analytics Coremetrics Webtrends, Tealeaf ClickTale Atomic Labs And moreYes Feedbacks dashboard. Google Analytics, Omniture and Nedstat integrationYesYesNo GoogleNoYesYes
CRM integration-YesNoNoNoYes, zendeskYes PipedriveNoYes In Enteprise planYes Salesforce.comYes SalesforceNo-NoYes SalesforceNo
Other integrationNoYes Atlassian JIRA issue managerYes FacebookYes JIRA, Webhook, Google AnalyticsYes Google Analytics, Intercom, Hubspot, Mailchimp, GetResponse, Vero, Active Campaign and moreNoYes Marketing automation integration in Enteprise planNoNoYes Yammer, Twitter, Apple Push NotificationNoYes Google AnalyticsNoYes Pivotal Tracker, Parature, Zendesk, GoodData, Google AppsNo
Automatic responsesNo N/AYesNoYes Visitors get immediate delivery status responceNoYes Set up notifications to alert account holders when feedback comes in. Use integrations to redirect Support cases.Yes Users get notification upun feedback receivedYesNoNoYesNoYesNoNoNo N/A
Offline data collectionYes Yes
Free versionNoNo N/AYes 1 forumYes Ultimate FREE plan includes 1 customized feedback form & widget, basic analytics, email notification, feedback inbox & SSL security.Yes 1 forum, 1 moderator, unlimited feedback, modules customization, twitter+facebook modulesNo 14 Day Free TrialYes LifetimeNo 30 day free trialNoYesNoYes 1 customized form, 50 feedbacks/monthYes 1 community, 1 moderator, twitter, unlimited feedbacksYes Free plan availableYesNo 15 days free trialYes All the service is free
Trial and PricesPricing starts at $35 / month per touchpoint. Trial available.On demandFree up to $95/agent/month19.99$/month Pro plan (advanced analytics, feedback categories, JIRA integration, custom variables, standalone installation, API, two form look'n'feels);

29.99$/month Pro X2 plan - two Pro plans in one account;

Custom - new functionality or integration requested by you.
15$/month (Base: 2 forums, up to 3 admins)
59$/month (Base+: 10 forums, up to 10 admins)
256$/month (Advanced)
49$/month (Basic) 89$/month (Standard) 199$/month (Large) Enterprise (Unlimited Pageviews, Bonus functionality, Full Customization)50$49.50$/month (1 user; 9.95$/month per additional users)
14 days trial$79Long term commitment requiredEnterprise99$/month (Bronze: 3 customized forms, 1 user, 200 feedbacks/month)
249$/month (Silver: 5 customized forms, 5 users, 500 feedbacks/month)
499$/month (Gold: 7 customized forms, 10 users, 1000 feedbacks/month)
15$/month (basic: mobile, facebook and logo)
99$/month (corporate)
30 day trial on full version. $9/user/month if billed annually. $10/user/month if billed monthly.19$/month (start: Moderation capabilities, Embeddable widgets, Customer champions, Google Analytics integration, Stats dashboard)
289$/month (Integrate Plan)
Major functionality available for free. Some advanced functions require Premium Membership ($9.95 per month, or can be obtained for free by reviewing other's sites)
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  • 2011-01-18 13:03:38
    2020-07-07 14:26:03
  • Webmaster
  • Compare Feedback Roulette vs Get Satisfaction vs Google Moderator vs IdeaScale vs Kampyle vs OpinionLab vs Usabilla vs UserEcho vs UserVoice
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