Customer feedback software

Entreprises > Webmaster
2020-07-07 14:26:03

This comparison chart compares various customer feedbacks software that enable websites & companies to get user feedback about their service, product...

Customers can easily share knowledge, ask questions and get anwsers or request new features development. It is an easy way to discuss and share ideas between customers and the company. These productive conversations enables to collect easily interesting ideas and user feedbacks.

Do not hesitate to update this collaborative comparison table adding new feedback form community platform or any comparison criteria to this current list.

OMBEA InsightsWizVillewebengageUserVoiceUserThoughtusersnapUserEchoUsabilla LivesurvicateSuggestionBox.comqualarooPulse InsightsOpinionLabKampyleIdeaScaleHunchBuzzHelpraceGoogle ModeratorGet SatisfactionFeedback Roulettefeedback lite
Site webhttps://www.ombea.comhttp://www.wizville.fr
DescriptionOMBEA Insights helps you capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition.

+ On-site Module: Learn what customers are thinking at any physical location, such as in your stores, restaurants and restroom facilities.

+ Online Module: Assess user experience on all your web pages, such as at shopping, ordering, checkout and support.

+ Anywhere Module:Collect feedback from anywhere you wish by using email, SMS, till receipts or QR codes.
WizVille is a Customer Feedback SaaS designed to help chains of stores monitor their customer experience, enrich their CRM and improve their online reputation. Our clients include Monoprix (#1 hypermarket chain in French city centres with 450 units), 5àsec (World #1 Dry cleaning network with 1900 units), Brioche Dorée (500 restaurants in the world), 1.2.3 (250 shops in Europe), LaForêt Immobilier (700 agencies in France) and La Chaise Longue (40 shops in Europe). For more information : or contact@wizville.frUserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas.UseThought provides feedback form and widget together with analytics and it is customizable, cross-browser, localized, SSL secured, easy to integrate and has integration with JIRA issue manager.

Additionally, the form has ability to highlight & annotate some fragment of your webpage and send together with a feedback message, auto-calculated custom JavaScript variables, feedback categories and user rating.
UserEcho - new way to listen and engage your customersCollect valuable visual feedback on your website. With Usabilla Live, it’s fun and easy for your website visitors to get in touch and share their feedback with you. In turn, you can easily reach out and learn more about your customers.The fastest way to collect feedback from website visitors. Survey specific groups of website visitors to understand their needs, expectations, objections. Find out who they are and why they behave as they do.Pulse Insights' micro survey platform helps clients get instantaneous insights from their web and mobile properties to capture voice of customer to continuously improve customer experience and conversion rates.On the front end, it leads to a brief, opt-in comment card that customers can use to share their feedback.Place Kampyle feedback forms on your Website and start receiving feedback from your customers immediately in an orderly way.Collect ideas from your customers, give them a platform to vote, the most important ideas bubble to the top.Provides customer & employee feedback, idea, suggestion & bug tracking services, based on open innovation, crowdsourcing & gamification.Get to know your audience by letting them decide which questions, suggestions or ideas interest them most. The voting box at the top of page focuses attention on submissions recently added and on the rise, making it simple and easy to participate.A simple way to build online communities that enable productive conversations between companies and their customers.Feedback Roulette is a free service for anonymous exchange of feedback about websites. You review others' websites and they review yours. Members assign scores to each others' reviews to specify how useful the feedback is. Based on that the reviewer's reputation is calculated. The system then uses the reputation to match reviewers. Feedback Roulette also allows paid expert reviews and other tools for improving websites.
J'aime 1 1 0 4 4 0 3 1 1 0 0 0 0 0 3 2 0 0 1 1 0
Company logoOuiOui + customized graphic designOuiOuiOuiNon Customize to seamlessly fit your own site.OuiOuiOuiOuiOuiOuiOuiOuiOuiOuiOuiOui
CSS customizationOui Full customizationOui Full customizationOui Full customizationOuiOui Css customization, Layout customizationOui Full CustomizationOui Full customizationNonOui PartialOui Full CustomizationOuiOui Create custom formsOuiOuiNonNonOuiOui N/A
File attachmentsNonOuiNonOui it's possible to attach imagesOui Users can choose elements of the screen, automatically screenshot and sent in their feedback.NonNonNonNonNonOuiOuiOui Documents, images, videoNon but YouTube videos attachedNonNon
Custom fields into formsOui YesOui Fully customizableNon not form but community forumOui auto filled-in custom fieldsOui Fully CustomizableOuiOuiNonOuiOuiNonNonNonNon Development in progress
Private communitiesOui Feedback is accessible via the admin portal. Possible to share reports.Oui Full customization: share feedback with head-office only, store managers, employees or publish it online for all to see!OuiNonOuiOui Feedback only seen by website's account, or linked accounts. Possible to share feedback.NonOuiNonNonNonOuiOuiOuiOui "semi- private": people that have the web linkOuiOui
Twitter supportNonNonNonNonOui Twitter module for messages feedNonOuiNonNonNonOuiNonNonNonOuiOui
Facebook supportOui YesNonOui Facebook page applicationNonOui Facebook applicationNonOui Yes - integrated with IntercomNonNonNonOuiOuiNonNonOuiNon
Export de fichiersOui Yes, Excel.Oui exports to CSV, PDF...Plus daily, weekly or monthly email reports.Oui ExcelOui exports to XML, Excel, PDF, CSV, ODSOui Through APIOui Export feedback as .csv file (Excel, Google Spreads)Oui CSVNonOui CSVOui XLSXNonNonOui All your idea and user data can be exported out to a simple Excel spreadsheet.-Oui Exports / imports community data to ExcelOui CSVOuiNon
WidgetsOui Website Widget, App Widget, Desktop Widget.Non N/AOui Feedback Tab Widget, WordPress PluginOui customizable widget per each formOuiOui Feedback buttonOui Surveys, CTAs, lead capture & feedback tabOuiOui Surveys, CTAsOui Multiple Website WidgetsOuiNonOui iPhone, Wordpress, or basic web based widgetOui Feedback Tab Widget, WordPress PluginOui Widget tabNonOui feedback tab, page, topic list, search, wordpess pluginNon
Multi-languageOui YesOui English, French, Spanish, German, Portuguese. Request more.OuiOui English (default), Spanish, German, Slovak, Hungarian, Russian, Ukrainian and Japanese (日本語). Request more.Oui Base+ planOui Supports any Language. Currently 17 translations. Add more on request. Website English, French and German. Right to left support - (eg. Arabic/Hebrew)Oui Dashboard is in English but widget can display any language, any charactersNonOuiOuiOuiOui-NonNonNon Translation of the service is planned
Spam filter- N/AOuiOui-Oui Base planNon-NonNonNonNonOuiOuiOui User blocking functionNonNonOui
Vote fraud detectionOui Yes. Smart anti-tamper algorithms prevent fraudulent votes from getting into the dashboard.Oui Yes, plus optional third-party customer review certificate available to guarantee proof of purchase.OuiNonNonOui- N/ANon-NonNon no vote since it is form and not forum...OuiOuiNonNonOui
Crowdsourced moderationNon N/ANon N/AOuiNon no need of moderation for formsOuiNon N/A- N/ANon-NonNon no need of moderation for forms...OuiOuiNonNonNonOui
APIOui YesOui Public and Commercial APIOui JavaScript Feedback Form APIOuiOuiOui Reporting API, Visitors APINonOui Reporting APIOuiNonNonOui-OuiNonNonNon
Restrict accessOui N/AOuiOui by email address, by email domain, by IPOui Data is securely savedOuiOuiOui Users right managementOuiOui Upon email requestNonNonOuiOuiOuiNonNonOui
Domain aliasingOui YesOuiOui- no need for that as feedback form is already on the same domain as websiteOuiNon- N/ANon- N/ANon not necessary since it is form fully integrated to the websiteNon not necessary since it is form fully integrated to the websiteOuiOuiOuiNonOuiNon N/A
AnalyticsOui Real-time analytics, smart alerts.Oui Fully customizable dashboard with amazing amounts of data.Oui user, suggestion, emailOui On-Demand Feedback AnalyticsOui Visitors and amount of feedback by day for latest 30 daysOui User Feedback Dashboard and Aggregation, Campaign Statistics.Oui Dashboard, Email digest reportsNonOui Reporting dashboardOui Analytics IntegrationOui Integration with Omniture, Google Analytics Coremetrics Webtrends, Tealeaf ClickTale Atomic Labs And moreOui Feedbacks dashboard. Google Analytics, Omniture and Nedstat integrationOuiOuiNon GoogleNonOuiOui
CRM integration-OuiNonNonNonOui, zendeskOui PipedriveNonOui In Enteprise planOui Salesforce.comOui SalesforceNon-NonOui SalesforceNon
Other integrationNonOui Atlassian JIRA issue managerOui FacebookOui JIRA, Webhook, Google AnalyticsOui Google Analytics, Intercom, Hubspot, Mailchimp, GetResponse, Vero, Active Campaign and moreNonOui Marketing automation integration in Enteprise planNonNonOui Yammer, Twitter, Apple Push NotificationNonOui Google AnalyticsNonOui Pivotal Tracker, Parature, Zendesk, GoodData, Google AppsNon
Automatic responsesNon N/AOuiNonOui Visitors get immediate delivery status responceNonOui Set up notifications to alert account holders when feedback comes in. Use integrations to redirect Support cases.Oui Users get notification upun feedback receivedOuiNonNonOuiNonOuiNonNonNon N/A
Offline data collectionOui Yes
Free versionNonNon N/AOui 1 forumOui Ultimate FREE plan includes 1 customized feedback form & widget, basic analytics, email notification, feedback inbox & SSL security.Oui 1 forum, 1 moderator, unlimited feedback, modules customization, twitter+facebook modulesNon 14 Day Free TrialOui LifetimeNon 30 day free trialNonOuiNonOui 1 customized form, 50 feedbacks/monthOui 1 community, 1 moderator, twitter, unlimited feedbacksOui Free plan availableOuiNon 15 days free trialOui All the service is free
Gamme de prixPricing starts at $35 / month per touchpoint. Trial available.On demandFree up to $95/agent/month19.99$/month Pro plan (advanced analytics, feedback categories, JIRA integration, custom variables, standalone installation, API, two form look'n'feels);

29.99$/month Pro X2 plan - two Pro plans in one account;

Custom - new functionality or integration requested by you.
15$/month (Base: 2 forums, up to 3 admins)
59$/month (Base+: 10 forums, up to 10 admins)
256$/month (Advanced)
49$/month (Basic) 89$/month (Standard) 199$/month (Large) Enterprise (Unlimited Pageviews, Bonus functionality, Full Customization)50$49.50$/month (1 user; 9.95$/month per additional users)
14 days trial$79Long term commitment requiredEnterprise99$/month (Bronze: 3 customized forms, 1 user, 200 feedbacks/month)
249$/month (Silver: 5 customized forms, 5 users, 500 feedbacks/month)
499$/month (Gold: 7 customized forms, 10 users, 1000 feedbacks/month)
15$/month (basic: mobile, facebook and logo)
99$/month (corporate)
30 day trial on full version. $9/user/month if billed annually. $10/user/month if billed monthly.19$/month (start: Moderation capabilities, Embeddable widgets, Customer champions, Google Analytics integration, Stats dashboard)
289$/month (Integrate Plan)
Major functionality available for free. Some advanced functions require Premium Membership ($9.95 per month, or can be obtained for free by reviewing other's sites)
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Site webhttps://www.ombea.comhttp://www.wizville.fr
  • 2011-01-18 13:03:38
    2020-07-07 14:26:03
  • Webmaster
  • Compare Feedback Roulette vs Get Satisfaction vs Google Moderator vs IdeaScale vs Kampyle vs OpinionLab vs Usabilla vs UserEcho vs UserVoice
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