This comparison chart compares various customer feedbacks software that enable websites & companies to get user feedback about their service, product...
Customers can easily share knowledge, ask questions and get anwsers or request new features development. It is an easy way to discuss and share ideas between customers and the company. These productive conversations enables to collect easily interesting ideas and user feedbacks.
Do not hesitate to update this collaborative comparison table adding new feedback form community platform or any comparison criteria to this current list.
Feedback Roulette | Get Satisfaction | Google Moderator | Helprace | HunchBuzz | IdeaScale | Kampyle | Mopinion | OMBEA Insights | OpinionLab | Pulse Insights | Qualaroo | SuggestionBox.com | survicate | Usabilla Live | UserEcho | usersnap | UserThought | UserVoice | webengage | WizVille | feedback lite | |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Site web | http://feedbackroulette.com | http://getsatisfaction.com/ | http://www.google.com/moderator | http://helprace.com | http://www.HunchBuzz.com | http://ideascale.com/ | http://www.kampyle.com/ | https://mopinion.com/ | https://www.ombea.com | http://www.opinionlab.com | https://www.pulseinsights.com/ | https://qualaroo.com/ | http://www.suggestionbox.com/ | http://www.survicate.com | https://usabilla.com/products#usabilla_live | http://userecho.com/ | https://usersnap.com/ | http://userthought.com | http://uservoice.com | http://webengage.com/ | https://wizville.fr/ | https://www.feedbacklite.com/ |
Description | Feedback Roulette is a free service for anonymous exchange of feedback about websites. You review others' websites and they review yours. Members assign scores to each others' reviews to specify how useful the feedback is. Based on that the reviewer's reputation is calculated. The system then uses the reputation to match reviewers. Feedback Roulette also allows paid expert reviews and other tools for improving websites. | A simple way to build online communities that enable productive conversations between companies and their customers. | Get to know your audience by letting them decide which questions, suggestions or ideas interest them most. The voting box at the top of page focuses attention on submissions recently added and on the rise, making it simple and easy to participate. | Provides customer & employee feedback, idea, suggestion & bug tracking services, based on open innovation, crowdsourcing & gamification. | Collect ideas from your customers, give them a platform to vote, the most important ideas bubble to the top. | Place Kampyle feedback forms on your Website and start receiving feedback from your customers immediately in an orderly way. | OMBEA Insights helps you capture feedback at any physical or
digital touchpoint and let our state-of-the-art algorithms find the
hidden pain points for you. All discoveries are neatly summarised
and presented back as prioritised to-do lists. Smart alerts tell
you when something needs your immediate attention, while timely
reports keep you on top of pain points you need to outsmart the
competition. + On-site Module: Learn what customers are thinking at any physical location, such as in your stores, restaurants and restroom facilities. + Online Module: Assess user experience on all your web pages, such as at shopping, ordering, checkout and support. + Anywhere Module:Collect feedback from anywhere you wish by using email, SMS, till receipts or QR codes. | On the front end, it leads to a brief, opt-in comment card that customers can use to share their feedback. | Pulse Insights' micro survey platform helps clients get instantaneous insights from their web and mobile properties to capture voice of customer to continuously improve customer experience and conversion rates. | The fastest way to collect feedback from website visitors. Survey specific groups of website visitors to understand their needs, expectations, objections. Find out who they are and why they behave as they do. | Collect valuable visual feedback on your website. With Usabilla Live, it’s fun and easy for your website visitors to get in touch and share their feedback with you. In turn, you can easily reach out and learn more about your customers. | UserEcho - new way to listen and engage your customers | UseThought provides feedback form and widget together with
analytics and it is customizable, cross-browser, localized, SSL
secured, easy to integrate and has integration with JIRA issue
manager. Additionally, the form has ability to highlight & annotate some fragment of your webpage and send together with a feedback message, auto-calculated custom JavaScript variables, feedback categories and user rating. | UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas. | WizVille is a Customer Feedback SaaS designed to help chains of stores monitor their customer experience, enrich their CRM and improve their online reputation. Our clients include Monoprix (#1 hypermarket chain in French city centres with 450 units), 5àsec (World #1 Dry cleaning network with 1900 units), Brioche Dorée (500 restaurants in the world), 1.2.3 (250 shops in Europe), LaForêt Immobilier (700 agencies in France) and La Chaise Longue (40 shops in Europe). For more information : http://wizville.fr or contact@wizville.fr | |||||||
J'aime | ||||||||||||||||||||||
Vidéo | https://youtu.be/LXYer0rgVMc | http://www.slideshare.net/robertmhoehn/introduction-to-ideascale-5118321?src=video_embed | https://youtu.be/_xav0lvUQUI | https://youtu.be/DXFZvv7vnWU | https://youtu.be/9GpmoSMCYvI | |||||||||||||||||
Design | ||||||||||||||||||||||
Company logo | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Non Customize to seamlessly fit your own site. | Oui | Oui | Oui | Oui + customized graphic design | ||||
Personnalisation CSS | Oui N/A | Oui | Non | Non | Oui | Oui | Oui Create custom forms | Oui Full customization | Oui | Oui Full Customization | Oui Partial | Non | Oui Full customization | Oui Full Customization | Oui Css customization, Layout customization | Oui | Oui Full customization | Oui Full customization | ||||
Fonctionnalités | ||||||||||||||||||||||
File attachments | Non | Non | Non but YouTube videos attached | Oui Documents, images, video | Oui | Oui | Non | Non | Non | Non | Non | Non | Oui Users can choose elements of the screen, automatically screenshot and sent in their feedback. | Oui it's possible to attach images | Non | Oui | ||||||
Custom fields into forms | Non Development in progress | Non | Non | Non | Oui | Oui | Non | Oui Yes | Oui | Oui | Oui Fully Customizable | Oui auto filled-in custom fields | Non not form but community forum | Oui Fully customizable | ||||||||
Private communities | Oui | Oui | Oui "semi- private": people that have the web link | Oui | Oui | Oui | Non | Oui Feedback is accessible via the admin portal. Possible to share reports. | Non | Non | Oui | Non | Oui Feedback only seen by website's account, or linked accounts. Possible to share feedback. | Oui | Non | Oui | Oui Full customization: share feedback with head-office only, store managers, employees or publish it online for all to see! | |||||
Twitter support | Oui | Oui | Non | Non | Non | Oui | Non | Non | Non | Non | Oui | Non | Oui Twitter module for messages feed | Non | Non | Non | ||||||
Facebook support | Non | Oui | Non | Non | Oui | Oui | Non | Oui Yes | Non | Non | Oui Yes - integrated with Intercom | Non | Oui Facebook application | Non | Oui Facebook page application | Non | ||||||
Export de fichiers | Non | Oui | Oui CSV | Oui Exports / imports community data to Excel | - | Oui All your idea and user data can be exported out to a simple Excel spreadsheet. | Non | Oui Yes, Excel. | Non | Oui XLSX | Oui CSV | Non | Oui CSV | Oui Export feedback as .csv file (Excel, Google Spreads) | Oui Through API | Oui exports to XML, Excel, PDF, CSV, ODS | Oui Excel | Oui exports to CSV, PDF...Plus daily, weekly or monthly email reports. | ||||
Widgets | Non | Oui feedback tab, page, topic list, search, wordpess plugin | Non | Oui Widget tab | Oui Feedback Tab Widget, WordPress Plugin | Oui iPhone, Wordpress, or basic web based widget | Non | Oui Website Widget, App Widget, Desktop Widget. | Oui | Oui Multiple Website Widgets | Oui Surveys, CTAs | Oui | Oui Surveys, CTAs, lead capture & feedback tab | Oui Feedback button | Oui | Oui customizable widget per each form | Oui Feedback Tab Widget, WordPress Plugin | Non N/A | ||||
Multi-language | Non Translation of the service is planned | Non | Non | - | Oui | Oui | Oui Yes | Oui | Oui | Non | Oui Dashboard is in English but widget can display any language, any characters | Oui Supports any Language. Currently 17 translations. Add more on request. Website English, French and German. Right to left support - (eg. Arabic/Hebrew) | Oui Base+ plan | Oui English (default), Spanish, German, Slovak, Hungarian, Russian, Ukrainian and Japanese (日本語). Request more. | Oui | Oui English, French, Spanish, German, Portuguese. Request more. | ||||||
Spam filter | Oui | Non | Non | Oui User blocking function | Oui | Oui | Non | - N/A | Non | Non | Non | - | Non | Oui Base plan | - | Oui | Oui | |||||
Vote fraud detection | Oui | Non | Non | Oui | Oui | Non no vote since it is form and not forum... | Oui Yes. Smart anti-tamper algorithms prevent fraudulent votes from getting into the dashboard. | Non | - | Non | - N/A | Oui | Non | Non | Oui | Oui Yes, plus optional third-party customer review certificate available to guarantee proof of purchase. | ||||||
Crowdsourced moderation | Oui | Non | Non | Non | Oui | Oui | Non no need of moderation for forms... | Non N/A | Non | - | Non | - N/A | Non N/A | Oui | Non no need of moderation for forms | Oui | Non N/A | |||||
API | Non | Non | Non | Oui | - | Oui | Non | Oui Yes | Non | Oui | Oui Reporting API | Non | Oui Reporting API, Visitors API | Oui | Oui | Oui JavaScript Feedback Form API | Oui Public and Commercial API | |||||
Restrict access | Oui | Non | Non | Oui | Oui | Oui | Non | Oui N/A | Non | Oui Upon email request | Oui | Oui Users right management | Oui | Oui | Oui Data is securely saved | Oui by email address, by email domain, by IP | Oui | |||||
Domain aliasing | Non N/A | Oui | Non | Oui | Oui | Oui | Non not necessary since it is form fully integrated to the website | Oui Yes | Non not necessary since it is form fully integrated to the website | - N/A | Non | - N/A | Non | Oui | - no need for that as feedback form is already on the same domain as website | Oui | Oui | |||||
Analytics | Oui | Oui | Non | Non Google | Oui | Oui | Oui Feedbacks dashboard. Google Analytics, Omniture and Nedstat integration | Oui Real-time analytics, smart alerts. | Oui Integration with Omniture, Google Analytics Coremetrics Webtrends, Tealeaf ClickTale Atomic Labs And more | Oui Analytics Integration | Oui Reporting dashboard | Non | Oui Dashboard, Email digest reports | Oui User Feedback Dashboard and Aggregation, Campaign Statistics. | Oui Visitors and amount of feedback by day for latest 30 days | Oui On-Demand Feedback Analytics | Oui user, suggestion, email | Oui Fully customizable dashboard with amazing amounts of data. | ||||
CRM integration | Non | Oui Salesforce | Non | - | Non | Oui Salesforce | - | Oui Salesforce.com | Oui In Enteprise plan | Non | Oui Pipedrive | Oui desk.com, zendesk | Non | Non | Non | Oui | ||||||
Other integration | Non | Oui Pivotal Tracker, Parature, Zendesk, GoodData, Google Apps | Non | Oui Google Analytics | Non | Oui Yammer, Twitter, Apple Push Notification | Non | Non | Oui Marketing automation integration in Enteprise plan | Non | Oui Google Analytics, Intercom, Hubspot, Mailchimp, GetResponse, Vero, Active Campaign and more | Oui JIRA, Webhook, Google Analytics | Oui Facebook | Oui Atlassian JIRA issue manager | Non | |||||||
Réponses automatiques | Non N/A | Non | Non | Oui | Non | Oui | Non N/A | Non | Non | Oui | Oui Users get notification upun feedback received | Oui Set up notifications to alert account holders when feedback comes in. Use integrations to redirect Support cases. | Non | Oui Visitors get immediate delivery status responce | Non | Oui | ||||||
Offline data collection | Oui Yes | |||||||||||||||||||||
Tarifs | ||||||||||||||||||||||
Version gratuite | Oui All the service is free | Non 15 days free trial | Oui | Oui Free plan available | Oui 1 community, 1 moderator, twitter, unlimited feedbacks | Oui 1 customized form, 50 feedbacks/month | Non | Non | Non | Oui | Oui 25 responses | Non 30 day free trial | Oui Lifetime | Non 14 Day Free Trial | Oui 1 forum, 1 moderator, unlimited feedback, modules customization, twitter+facebook modules | - 15 days free trial | Oui Ultimate FREE plan includes 1 customized feedback form & widget, basic analytics, email notification, feedback inbox & SSL security. | Oui 1 forum | Non N/A | |||
Gamme de prix | Major functionality available for free. Some advanced functions require Premium Membership ($9.95 per month, or can be obtained for free by reviewing other's sites) | 19$/month (start: Moderation capabilities, Embeddable
widgets, Customer champions, Google Analytics integration, Stats
dashboard) ... 289$/month (Integrate Plan) Enterprise | 30 day trial on full version. $9/user/month if billed annually. $10/user/month if billed monthly. | 15$/month (basic: mobile, facebook and logo) 99$/month (corporate) | 99$/month (Bronze: 3 customized forms, 1 user, 200
feedbacks/month) 249$/month (Silver: 5 customized forms, 5 users, 500 feedbacks/month) 499$/month (Gold: 7 customized forms, 10 users, 1000 feedbacks/month) |
| Pricing starts at $35 / month per touchpoint. Trial available. | Enterprise |
| 49.50$/month (1 user; 9.95$/month per additional
users) | 50$ | 49$/month (Basic) 89$/month (Standard) 199$/month (Large) Enterprise (Unlimited Pageviews, Bonus functionality, Full Customization) | 15$/month (Base: 2 forums, up to 3 admins) 59$/month (Base+: 10 forums, up to 10 admins) 256$/month (Advanced) Custom |
| 19.99$/month Pro plan (advanced analytics, feedback
categories, JIRA integration, custom variables, standalone
installation, API, two form look'n'feels); 29.99$/month Pro X2 plan - two Pro plans in one account; Custom - new functionality or integration requested by you. | Free up to $95/agent/month | On demand | |||||
Réseaux sociaux | ||||||||||||||||||||||
http://www.facebook.com/getsatisfaction | http://facebook.com/ideascale | http://www.facebook.com/pages/Kampyle/92219453550 | https://www.facebook.com/ombea/ | http://www.facebook.com/pages/OpinionLab/183946505997 | http://www.facebook.com/profile.php?id=843809635 | https://www.facebook.com/usabilla | http://www.facebook.com/userecho | http://facebook.com/uservoice | https://www.facebook.com/WizVilleApp/ | |||||||||||||
http://twitter.com/fbroulette | http://www.twitter.com/getsatisfaction | http://twitter.com/ideascale | http://twitter.com/Kampyle | https://twitter.com/OMBEA | http://twitter.com/opinionlab | http://twiiter.com/pulse_insights | http://www.twitter.com/suggestionbox | https://twitter.com/usabilla | http://twitter.com/userecho | http://www.twitter.com/UserThought | http://twitter.com/UserVoice | https://twitter.com/wizville | ||||||||||
Site web | http://feedbackroulette.com | http://getsatisfaction.com/ | http://www.google.com/moderator | http://helprace.com | http://www.HunchBuzz.com | http://ideascale.com/ | http://www.kampyle.com/ | https://mopinion.com/ | https://www.ombea.com | http://www.opinionlab.com | https://www.pulseinsights.com/ | https://qualaroo.com/ | http://www.suggestionbox.com/ | http://www.survicate.com | https://usabilla.com/products#usabilla_live | http://userecho.com/ | https://usersnap.com/ | http://userthought.com | http://uservoice.com | http://webengage.com/ | https://wizville.fr/ | https://www.feedbacklite.com/ |
Plus de comparatifs
Commentaires
Laisser un commentaire
S'inscrire Se connecter