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Customer feedback software

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This comparison chart compares various customer feedbacks software that enable websites & companies to get user feedback about their service, product...

Customers can easily share knowledge, ask questions and get anwsers or request new features development. It is an easy way to discuss and share ideas between customers and the company. These productive conversations enables to collect easily interesting ideas and user feedbacks.

Do not hesitate to update this collaborative comparison table adding new feedback form community platform or any comparison criteria to this current list.

Nom
MopinionHelpraceHunchBuzzIdeaScaleOMBEA InsightsVerint Experience ManagementPulse InsightsQualarooSuggestionBox.comsurvicateUsabilla LiveUserEchousersnapUserThoughtUserVoicewebengageWizVillefeedback lite
Site webmopinion.comhelprace.comhunchbuzz.comideascale.comombea.comverint.com/...pulseinsights.comqualaroo.comsuggestionbox.comsurvicate.comusabilla.comuserecho.comusersnap.comuserthought.comuservoice.comwebengage.comwizville.frfeedbacklite.com
DescriptionProvides customer & employee feedback, idea, suggestion & bug tracking services, based on open innovation, crowdsourcing & gamification.Collect ideas from your customers, give them a platform to vote, the most important ideas bubble to the top.OMBEA Insights helps you capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition.

+ On-site Module: Learn what customers are thinking at any physical location, such as in your stores, restaurants and restroom facilities.

+ Online Module: Assess user experience on all your web pages, such as at shopping, ordering, checkout and support.

+ Anywhere Module:Collect feedback from anywhere you wish by using email, SMS, till receipts or QR codes.
On the front end, it leads to a brief, opt-in comment card that customers can use to share their feedback.Pulse Insights' micro survey platform helps clients get instantaneous insights from their web and mobile properties to capture voice of customer to continuously improve customer experience and conversion rates.The fastest way to collect feedback from website visitors. Survey specific groups of website visitors to understand their needs, expectations, objections. Find out who they are and why they behave as they do.Collect valuable visual feedback on your website. With Usabilla Live, it’s fun and easy for your website visitors to get in touch and share their feedback with you. In turn, you can easily reach out and learn more about your customers.UserEcho - new way to listen and engage your customersUseThought provides feedback form and widget together with analytics and it is customizable, cross-browser, localized, SSL secured, easy to integrate and has integration with JIRA issue manager.

Additionally, the form has ability to highlight & annotate some fragment of your webpage and send together with a feedback message, auto-calculated custom JavaScript variables, feedback categories and user rating.
UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas.WizVille est une solution d'écoute client tout-en-un.

WizVille propose une solution logicielle de customer feedback management destinée à répondre à tous les besoins des entreprises en matière d’avis clients :
- Collecte en continu des avis clients, mesure et analyse de la satisfaction client, indication des actions à mettre en place pour améliorer l’expérience client.

- Vérification de chaque avis client grâce au tiers de confiance Trustville conforme AFNOR NF Z74-501 puis diffusion des avis clients au choix sur les sites web, pages produits, réseaux sociaux et / ou sur une page Trustville dédiée.

- Agrégation des avis clients publiés sur Facebook et Google MyBusiness dans une seule et même interface, pour un traitement facilité.

- Réalisation d’enquêtes ponctuelles ciblées pour enrichir la connaissance client, développer de nouveaux produits ou tester des produits et services existants.

Notre solution hébergée sur le cloud permet à nos clients de tous secteurs (mode, grande distrib, services, immobilier, restauration, etc.) de piloter leur satisfaction client en temps-réel, d’améliorer leur management et de redynamiser leur relation client.

WizVille est une solution tout-en-un intégrant l’édition de questionnaires multi-canaux, leur diffusion via Emails, SMS et Bornes, la restitution des avis clients sur une plateforme en ligne et la gestion du dialogue avec les clients.

Etam,Jardiland,Laforêt immobilier, JennyferLa Chaise Longue, Celio, Culligan et 5àsec font partie des 10 000 entreprises et points de vente qui nous font confiance
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Vidéoslideshare.net/...
Design
Company logoOuiOuiOuiOuiOuiOuiOuiOuiOuiNon Customize to seamlessly fit your own site.OuiOuiOuiOui + customized graphic design
Personnalisation CSSNonOuiOuiOui Full customizationOuiOui Full CustomizationOui PartialNonOui Full customizationOui Full CustomizationOui Css customization, Layout customizationOuiOui Full customizationOui Full customization
Fonctionnalités
File attachmentsOui Documents, images, videoOuiOuiNonNonNonNonNonOui Users can choose elements of the screen, automatically screenshot and sent in their feedback.Oui it's possible to attach imagesNonOui
Custom fields into formsNonOuiOuiOui YesOuiOuiOui Fully CustomizableOui auto filled-in custom fieldsNon not form but community forumOui Fully customizable
Private communitiesOuiOuiOuiOui Feedback is accessible via the admin portal. Possible to share reports.NonNonOuiNonOui Feedback only seen by website's account, or linked accounts. Possible to share feedback.OuiNonOuiOui Full customization: share feedback with head-office only, store managers, employees or publish it online for all to see!
Twitter supportNonNonOuiNonNonNonOuiNonOui Twitter module for messages feedNonNonNon
Facebook supportNonOuiOuiOui YesNonNonOui Yes - integrated with IntercomNonOui Facebook applicationNonOui Facebook page applicationNon
Export de fichiersOui Exports / imports community data to Excel-Oui All your idea and user data can be exported out to a simple Excel spreadsheet.Oui Yes, Excel.NonOui XLSXOui CSVNonOui CSVOui Export feedback as .csv file (Excel, Google Spreads)Oui Through APIOui exports to XML, Excel, PDF, CSV, ODSOui ExcelOui exports to CSV, PDF...Plus daily, weekly or monthly email reports.
WidgetsOui Widget tabOui Feedback Tab Widget, WordPress PluginOui iPhone, Wordpress, or basic web based widgetOui Website Widget, App Widget, Desktop Widget.OuiOui Multiple Website WidgetsOui Surveys, CTAsOuiOui Surveys, CTAs, lead capture & feedback tabOui Feedback buttonOuiOui customizable widget per each formOui Feedback Tab Widget, WordPress PluginNon N/A
Multi-language-OuiOui YesOuiOuiNonOui Dashboard is in English but widget can display any language, any charactersOui Supports any Language. Currently 17 translations. Add more on request. Website English, French and German. Right to left support - (eg. Arabic/Hebrew)Oui Base+ planOui English (default), Spanish, German, Slovak, Hungarian, Russian, Ukrainian and Japanese (日本語). Request more.OuiOui English, French, Spanish, German, Portuguese. Request more.
Spam filterOui User blocking functionOuiOui- N/ANonNonNon-NonOui Base plan-OuiOui
Vote fraud detectionOuiOuiOui Yes. Smart anti-tamper algorithms prevent fraudulent votes from getting into the dashboard.Non-Non- N/AOuiNonNonOuiOui Yes, plus optional third-party customer review certificate available to guarantee proof of purchase.
Crowdsourced moderationNonOuiOuiNon N/ANon-Non- N/ANon N/AOuiNon no need of moderation for formsOuiNon N/A
APIOui-OuiOui YesNonOuiOui Reporting APINonOui Reporting API, Visitors APIOuiOuiOui JavaScript Feedback Form APIOui Public and Commercial API
Restrict accessOuiOuiOuiOui N/ANonOui Upon email requestOuiOui Users right managementOuiOuiOui Data is securely savedOui by email address, by email domain, by IPOui
Domain aliasingOuiOuiOuiOui YesNon not necessary since it is form fully integrated to the website- N/ANon- N/ANonOui- no need for that as feedback form is already on the same domain as websiteOuiOui
AnalyticsNon GoogleOuiOuiOui Real-time analytics, smart alerts.Oui Integration with Omniture, Google Analytics Coremetrics Webtrends, Tealeaf ClickTale Atomic Labs And moreOui Analytics IntegrationOui Reporting dashboardNonOui Dashboard, Email digest reportsOui User Feedback Dashboard and Aggregation, Campaign Statistics.Oui Visitors and amount of feedback by day for latest 30 daysOui On-Demand Feedback AnalyticsOui user, suggestion, emailOui Fully customizable dashboard with amazing amounts of data.
CRM integration-Non-Oui Salesforce.comOui In Enteprise planNonOui PipedriveOui desk.com, zendeskNonNonNonOui
Other integrationOui Google AnalyticsNonOui Yammer, Twitter, Apple Push NotificationNonOui Marketing automation integration in Enteprise planNonOui Google Analytics, Intercom, Hubspot, Mailchimp, GetResponse, Vero, Active Campaign and moreOui JIRA, Webhook, Google AnalyticsOui FacebookOui Atlassian JIRA issue managerNon
Réponses automatiquesOuiNonNon N/ANonNonOuiOui Users get notification upun feedback receivedOui Set up notifications to alert account holders when feedback comes in. Use integrations to redirect Support cases.NonOui Visitors get immediate delivery status responceNonOui
Offline data collectionOui Yes
Tarifs
Version gratuiteNonOui Free plan availableOui 1 community, 1 moderator, twitter, unlimited feedbacksNonNonOuiOui 25 responsesNon 30 day free trialOui LifetimeNon 14 Day Free TrialOui 1 forum, 1 moderator, unlimited feedback, modules customization, twitter+facebook modules- 15 days free trialOui Ultimate FREE plan includes 1 customized feedback form & widget, basic analytics, email notification, feedback inbox & SSL security.Oui 1 forumNon N/A
Gamme de prix
  • € 199 /month (Yearly) Unlimited forms, unlimited responses
  • € 499 /month (Yearly) Unlimited forms, unlimited responses, In-App
30 day trial on full version. $9/user/month if billed annually. $10/user/month if billed monthly.15$/month (basic: mobile, facebook and logo)
99$/month (corporate)
Pricing starts at $35 / month per touchpoint. Trial available.Enterprise
  • Free plan for 25 responses
  • Essentials for 100 responses
    • $40/month (Monthly plan)
    • $20/month (Yearly plan discounted)
  • Premium for 100 responses
    • $60/month (Monthly plan)
    • $40/month (Yearly plan discounted)
49.50$/month (1 user; 9.95$/month per additional users)
50$49$/month (Basic) 89$/month (Standard) 199$/month (Large) Enterprise (Unlimited Pageviews, Bonus functionality, Full Customization)15$/month (Base: 2 forums, up to 3 admins)
59$/month (Base+: 10 forums, up to 10 admins)
256$/month (Advanced)
Custom
  • $19 / month: 2 team members, 1 feedback project‍
  • $69 / month: 10 team members, 3 feedback project‍s
  • $129 / month: 15 team members, 10 feedback project‍s
19.99$/month Pro plan (advanced analytics, feedback categories, JIRA integration, custom variables, standalone installation, API, two form look'n'feels);

29.99$/month Pro X2 plan - two Pro plans in one account;

Custom - new functionality or integration requested by you.
Free up to $95/agent/monthOn demand
Réseaux sociaux
Facebookfacebook.com/...facebook.com/...facebook.com/...facebook.com/...facebook.com/...facebook.com/...facebook.com/...
Twittertwiiter.com/...
Site webmopinion.comhelprace.comhunchbuzz.comideascale.comombea.comverint.com/...pulseinsights.comqualaroo.comsuggestionbox.comsurvicate.comusabilla.comuserecho.comusersnap.comuserthought.comuservoice.comwebengage.comwizville.frfeedbacklite.com
Inclure
Compare Feedback Roulette vs Get Satisfaction vs Google Moderator vs IdeaScale vs Kampyle vs OpinionLab vs Usabilla vs UserEcho vs UserVoice
Image: openclipart.org/...
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4 nov. 2022 09:23:50
18 jan. 2011 13:03:38
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Avis utilisateurs et commentaires

  • AE le 7 jul. 2020 14:23:59

    Best CXM platform for anyone that needs to monitor experience on-site and online simultaneously.

  • Kees Wolters le 30 mai 2016 15:16:16

    Great overview! Would like to add www.mopinion.com to this list.

  • Jessica Day le 1 mai 2013 20:57:54
    a aimé IdeaScale

    When I talk about engagement... this is what I mean.

  • Anandarama le 8 avr. 2013 13:45:32
    aime

    Really a great source for any one who wish to opt for any of these items.. How about adding a new beta program Heeduser - heeduser.com (Community powered customer and visitor engagement app)

  • Anandarama le 8 avr. 2013 13:37:29

    Hum.., How about a Free, beta web app from Heeduser. heeduser.com I vote for it. Since it's - (1) Full fledged community with comprehensive collaboration platform. (2) Modern usability with social integration. (3) It's simple, clear, beautiful and free.

  • Jason Locey le 27 fév. 2013 00:44:23

    how can this list be printed?

  • Jason Locey le 27 fév. 2013 00:44:03

    which do you think would be best for a federal government agency to use for internal solicitation of feedback and ideas to employees?

  • Xenek Stoehr le 9 fév. 2013 02:02:25
    aime

    Great!

  • Sarah Johnston le 18 déc. 2012 06:43:36
    a aimé HunchBuzz

    i like :)

  • steveonz le 17 déc. 2012 23:57:40

    Thanks for your post, I find the research has been great to get an understanding of the market. I will be using this service for my next venture hunchbuzz.com

  • Prateek le 19 oct. 2012 13:42:59

    I'd like to introduce webengage.com. Should be added to this list as well!

  • Sasha Chuma le 30 mar. 2012 17:59:04
    a aimé UserThought

    Very useful tool

  • vs le 30 mar. 2012 17:38:48
    a aimé UserThought

    the great product! Also i like that most of features are free so it's easy to evaluate how it helps to improve gathering feedback for my web site

  • David Morr le 4 fév. 2012 16:20:41
    a aimé UserThought

    Best Value

  • Aleh Maksimau le 28 jan. 2012 07:59:04
    suggère de mettre la valeur de Nom à Customer feedback software

    Current title doesn't describe these software in the right way

  • jing le 2 oct. 2011 07:55:02
    a aimé IdeaScale

    Easy to customize. Totally mobile optimized.

  • Sergey Stukov le 18 avr. 2011 16:59:54
    a aimé UserEcho

    Great support and always updating to the latest industry features.

  • Pascal Messana le 18 avr. 2011 13:07:38
    a aimé UserVoice

    Great UI. Translated in french. Simple enough.