| Site web | mopinion.com | helprace.com | hunchbuzz.com | ideascale.com | ombea.com | verint.com/... | pulseinsights.com | qualaroo.com | suggestionbox.com | survicate.com | usabilla.com | userecho.com | usersnap.com | userthought.com | uservoice.com | webengage.com | wizville.fr | feedbacklite.com |
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| Description | | | Provides customer & employee feedback, idea, suggestion &
bug tracking services, based on open innovation, crowdsourcing
& gamification. | Collect ideas from your customers, give them a platform to vote,
the most important ideas bubble to the top. | OMBEA Insights helps you capture feedback at any physical or
digital touchpoint and let our state-of-the-art algorithms find the
hidden pain points for you. All discoveries are neatly summarised
and presented back as prioritised to-do lists. Smart alerts tell
you when something needs your immediate attention, while timely
reports keep you on top of pain points you need to outsmart the
competition.
+ On-site Module: Learn what customers are thinking at any physical
location, such as in your stores, restaurants and restroom
facilities.
+ Online Module: Assess user experience on all your web pages, such
as at shopping, ordering, checkout and support.
+ Anywhere Module:Collect feedback from anywhere you wish by using
email, SMS, till receipts or QR codes. | On the front end, it leads to a brief, opt-in comment card that
customers can use to share their feedback. | Pulse Insights' micro survey platform helps clients get
instantaneous insights from their web and mobile properties to
capture voice of customer to continuously improve customer
experience and conversion rates. | | | The fastest way to collect feedback from website visitors. Survey
specific groups of website visitors to understand their needs,
expectations, objections. Find out who they are and why they behave
as they do. | Collect valuable visual feedback on your website. With Usabilla
Live, it’s fun and easy for your website visitors to get in touch
and share their feedback with you. In turn, you can easily reach
out and learn more about your customers. | UserEcho - new way to listen and engage your customers | | UseThought provides feedback form and widget together with
analytics and it is customizable, cross-browser, localized, SSL
secured, easy to integrate and has integration with JIRA issue
manager.
Additionally, the form has ability to highlight & annotate some
fragment of your webpage and send together with a feedback message,
auto-calculated custom JavaScript variables, feedback categories
and user rating. | UserVoice provides hosted feedback forums, which allow customers to
create, discuss, and vote for ideas. | | WizVille est une solution d'écoute client tout-en-un.
WizVille propose une solution logicielle de customer feedback management destinée à répondre à tous les besoins des entreprises en matière d’avis clients :
- Collecte en continu des avis clients, mesure et analyse de la satisfaction client, indication des actions à mettre en place pour améliorer l’expérience client.
- Vérification de chaque avis client grâce au tiers de confiance Trustville conforme AFNOR NF Z74-501 puis diffusion des avis clients au choix sur les sites web, pages produits, réseaux sociaux et / ou sur une page Trustville dédiée.
- Agrégation des avis clients publiés sur Facebook et Google MyBusiness dans une seule et même interface, pour un traitement facilité.
- Réalisation d’enquêtes ponctuelles ciblées pour enrichir la connaissance client, développer de nouveaux produits ou tester des produits et services existants.
Notre solution hébergée sur le cloud permet à nos clients de tous secteurs (mode, grande distrib, services, immobilier, restauration, etc.) de piloter leur satisfaction client en temps-réel, d’améliorer leur management et de redynamiser leur relation client.
WizVille est une solution tout-en-un intégrant l’édition de questionnaires multi-canaux, leur diffusion via Emails, SMS et Bornes, la restitution des avis clients sur une plateforme en ligne et la gestion du dialogue avec les clients.
Etam,Jardiland,Laforêt immobilier, JennyferLa Chaise Longue, Celio, Culligan et 5àsec font partie des 10 000 entreprises et points de vente qui nous font confiance | |
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| J'aime | J'aime 0 | J'aime 0 | J'aime 2 | J'aime 3 | J'aime 1 | J'aime 0 | J'aime 0 | J'aime 1 | J'aime 0 | J'aime 1 | J'aime 1 | J'aime 3 | J'aime 0 | J'aime 4 | J'aime 4 | J'aime 0 | J'aime 1 | J'aime 0 |
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| Vidéo | | | | slideshare.net/... | | | | | | | | | | | | | | |
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| Design | | | | | | | | | | | | | | | | | | |
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| Company logo | | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Oui | Non Customize to seamlessly fit your own site. | Oui | | Oui | Oui | | Oui + customized graphic design | |
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| Personnalisation CSS | | Non | Oui | Oui | Oui Full customization | Oui | Oui Full Customization | Oui Partial | Non | Oui Full customization | Oui Full Customization | Oui Css customization, Layout customization | | Oui | Oui Full customization | | Oui Full customization | |
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| Fonctionnalités | | | | | | | | | | | | | | | | | | |
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| File attachments | | Oui Documents, images, video | Oui | Oui | Non | Non | | Non | Non | Non | Oui Users can choose elements of the screen, automatically screenshot and sent in their feedback. | Oui it's possible to attach images | | Non | Oui | | | |
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| Custom fields into forms | | Non | Oui | Oui | Oui Yes | Oui | | | | Oui | Oui Fully Customizable | | | Oui auto filled-in custom fields | Non not form but community forum | | Oui Fully customizable | |
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| Private communities | | Oui | Oui | Oui | Oui Feedback is accessible via the admin portal. Possible to share reports. | Non | | Non | Oui | Non | Oui Feedback only seen by website's account, or linked accounts. Possible to share feedback. | Oui | | Non | Oui | | Oui Full customization: share feedback with head-office only, store managers, employees or publish it online for all to see! | |
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| Twitter support | | Non | Non | Oui | Non | Non | | Non | | Oui | Non | Oui Twitter module for messages feed | | Non | Non | | Non | |
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| Facebook support | | Non | Oui | Oui | Oui Yes | Non | | Non | | Oui Yes - integrated with Intercom | Non | Oui Facebook application | | Non | Oui Facebook page application | | Non | |
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| Export de fichiers | | Oui Exports / imports community data to Excel | - | Oui All your idea and user data can be exported out to a simple Excel spreadsheet. | Oui Yes, Excel. | Non | Oui XLSX | Oui CSV | Non | Oui CSV | Oui Export feedback as .csv file (Excel, Google Spreads) | Oui Through API | | Oui exports to XML, Excel, PDF, CSV, ODS | Oui Excel | | Oui exports to CSV, PDF...Plus daily, weekly or monthly email reports. | |
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| Widgets | | Oui Widget tab | Oui Feedback Tab Widget, WordPress Plugin | Oui iPhone, Wordpress, or basic web based widget | Oui Website Widget, App Widget, Desktop Widget. | Oui | Oui Multiple Website Widgets | Oui Surveys, CTAs | Oui | Oui Surveys, CTAs, lead capture & feedback tab | Oui Feedback button | Oui | | Oui customizable widget per each form | Oui Feedback Tab Widget, WordPress Plugin | | Non N/A | |
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| Multi-language | | | - | Oui | Oui Yes | Oui | | Oui | Non | Oui Dashboard is in English but widget can display any language, any characters | Oui Supports any Language. Currently 17 translations. Add more on request. Website English, French and German. Right to left support - (eg. Arabic/Hebrew) | Oui Base+ plan | | Oui English (default), Spanish, German, Slovak, Hungarian, Russian, Ukrainian and Japanese (日本語). Request more. | Oui | | Oui English, French, Spanish, German, Portuguese. Request more. | |
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| Spam filter | | Oui User blocking function | Oui | Oui | - N/A | Non | | Non | Non | - | Non | Oui Base plan | | - | Oui | | Oui | |
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| Vote fraud detection | | | Oui | Oui | Oui Yes. Smart anti-tamper algorithms prevent fraudulent votes from getting into the dashboard. | Non | | - | Non | - N/A | Oui | Non | | Non | Oui | | Oui Yes, plus optional third-party customer review certificate available to guarantee proof of purchase. | |
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| Crowdsourced moderation | | Non | Oui | Oui | Non N/A | Non | | - | Non | - N/A | Non N/A | Oui | | Non no need of moderation for forms | Oui | | Non N/A | |
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| API | | Oui | - | Oui | Oui Yes | Non | Oui | Oui Reporting API | Non | Oui Reporting API, Visitors API | Oui | Oui | | Oui JavaScript Feedback Form API | Oui Public and Commercial API | | | |
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| Restrict access | | Oui | Oui | Oui | Oui N/A | Non | | Oui Upon email request | Oui | Oui Users right management | Oui | Oui | | Oui Data is securely saved | Oui by email address, by email domain, by IP | | Oui | |
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| Domain aliasing | | Oui | Oui | Oui | Oui Yes | Non not necessary since it is form fully integrated to the website | | - N/A | Non | - N/A | Non | Oui | | - no need for that as feedback form is already on the same domain as website | Oui | | Oui | |
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| Analytics | | Non Google | Oui | Oui | Oui Real-time analytics, smart alerts. | Oui Integration with Omniture, Google Analytics Coremetrics Webtrends, Tealeaf ClickTale Atomic Labs And more | Oui Analytics Integration | Oui Reporting dashboard | Non | Oui Dashboard, Email digest reports | Oui User Feedback Dashboard and Aggregation, Campaign Statistics. | Oui Visitors and amount of feedback by day for latest 30 days | | Oui On-Demand Feedback Analytics | Oui user, suggestion, email | | Oui Fully customizable dashboard with amazing amounts of data. | |
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| CRM integration | | | - | Non | - | Oui Salesforce.com | | Oui In Enteprise plan | Non | Oui Pipedrive | Oui desk.com, zendesk | Non | | Non | Non | | Oui | |
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| Other integration | | Oui Google Analytics | Non | Oui Yammer, Twitter, Apple Push Notification | | Non | | Oui Marketing automation integration in Enteprise plan | Non | Oui Google Analytics, Intercom, Hubspot, Mailchimp, GetResponse, Vero, Active Campaign and more | Oui JIRA, Webhook, Google Analytics | Oui Facebook | | Oui Atlassian JIRA issue manager | Non | | | |
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| Réponses automatiques | | | Oui | Non | Non N/A | Non | | Non | Oui | Oui Users get notification upun feedback received | Oui Set up notifications to alert account holders when feedback comes in. Use integrations to redirect Support cases. | Non | | Oui Visitors get immediate delivery status responce | Non | | Oui | |
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| Offline data collection | | | | | Oui Yes | | | | | | | | | | | | | |
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| Tarifs | | | | | | | | | | | | | | | | | | |
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| Version gratuite | Non | Oui Free plan available | | Oui 1 community, 1 moderator, twitter, unlimited feedbacks | Non | Non | Oui | Oui 25 responses | Non 30 day free trial | Oui Lifetime | Non 14 Day Free Trial | Oui 1 forum, 1 moderator, unlimited feedback, modules customization, twitter+facebook modules | - 15 days free trial | Oui Ultimate FREE plan includes 1 customized feedback form & widget, basic analytics, email notification, feedback inbox & SSL security. | Oui 1 forum | | Non N/A | |
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| Gamme de prix |
- € 199 /month (Yearly) Unlimited forms, unlimited
responses
- € 499 /month (Yearly) Unlimited forms, unlimited
responses, In-App
| 30 day trial on full version. $9/user/month if billed annually.
$10/user/month if billed monthly. | | 15$/month (basic: mobile, facebook and logo)
99$/month (corporate) | Pricing starts at $35 / month per touchpoint. Trial available. | | Enterprise |
- Free plan for 25 responses
- Essentials for 100 responses
- $40/month (Monthly plan)
- $20/month (Yearly plan discounted)
- Premium for 100 responses
- $60/month (Monthly plan)
- $40/month (Yearly plan discounted)
| 49.50$/month (1 user; 9.95$/month per additional
users)
| 50$ | 49$/month (Basic) 89$/month (Standard)
199$/month (Large) Enterprise (Unlimited Pageviews,
Bonus functionality, Full Customization) | 15$/month (Base: 2 forums, up to 3 admins)
59$/month (Base+: 10 forums, up to 10 admins)
256$/month (Advanced)
Custom |
- $19 / month: 2 team members, 1 feedback project
- $69 / month: 10 team members, 3 feedback projects
- $129 / month: 15 team members, 10 feedback projects
| 19.99$/month Pro plan (advanced analytics, feedback
categories, JIRA integration, custom variables, standalone
installation, API, two form look'n'feels);
29.99$/month Pro X2 plan - two Pro plans in one
account;
Custom - new functionality or integration requested by you. | Free up to $95/agent/month | | On demand | |
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| Réseaux sociaux | | | | | | | | | | | | | | | | | | |
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| Facebook | | | | facebook.com/... | facebook.com/... | | | | facebook.com/... | | facebook.com/... | facebook.com/... | | | facebook.com/... | | facebook.com/... | |
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| Twitter | | | | | | | twiiter.com/... | | | | | | | | | | | |
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| Site web | mopinion.com | helprace.com | hunchbuzz.com | ideascale.com | ombea.com | verint.com/... | pulseinsights.com | qualaroo.com | suggestionbox.com | survicate.com | usabilla.com | userecho.com | usersnap.com | userthought.com | uservoice.com | webengage.com | wizville.fr | feedbacklite.com |
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Avis utilisateurs et commentaires
Best CXM platform for anyone that needs to monitor experience on-site and online simultaneously.
Great overview! Would like to add www.mopinion.com to this list.
When I talk about engagement... this is what I mean.
Really a great source for any one who wish to opt for any of these items.. How about adding a new beta program Heeduser - heeduser.com (Community powered customer and visitor engagement app)
Hum.., How about a Free, beta web app from Heeduser. heeduser.com I vote for it. Since it's - (1) Full fledged community with comprehensive collaboration platform. (2) Modern usability with social integration. (3) It's simple, clear, beautiful and free.
how can this list be printed?
which do you think would be best for a federal government agency to use for internal solicitation of feedback and ideas to employees?
Great!
i like :)
Thanks for your post, I find the research has been great to get an understanding of the market. I will be using this service for my next venture hunchbuzz.com
I'd like to introduce webengage.com. Should be added to this list as well!
Very useful tool
the great product! Also i like that most of features are free so it's easy to evaluate how it helps to improve gathering feedback for my web site
Best Value
Current title doesn't describe these software in the right way
Easy to customize. Totally mobile optimized.
Great support and always updating to the latest industry features.
Great UI. Translated in french. Simple enough.